I like the cleaniness of the property. I didn't like being told over the phone no restrictions before I paid for the room. I arrived at the hotel and there was restrictions. I understood no swimming and breakfast due to COVID-19. I wasn't prepared not being told only the first and second floors were open. Again, I understood until I had rudely guest having a party on the 3rd floor above my room. First I was upset because I couldn't get a room on a higher floor, but someone else did. I had to call multiple times to report jumping and loud noises above the room. At first the receptionist kept saying she wasn't hearing anything coming from that room. I invited her to come to my room in order to hear the noise. She declined. After my spouse called to complain along with neighbors action was taken. A party was in fact taking place over the room. I saw al least 10 people leaving from that room while I was on my way to sleep in my car before being told the party goers were being dismissed. My advice for the hotel is to frequently monitor the side door or use it only for an exit. I visit this hotel frequently when coming from out of town and never experience this. Another advice, take complaints seriously. I should not have to call that many times. My complaint went unheard and fell on deaf ear until others complained. If no one else complained, I would of had to sleep in my vehicle that night.
It was really clean and everyone was friendly at this location.
Everything was amazing good breakfast good staff but the parking lot wasn't big enough...but everything else was perfectly good
Hotel is relatively new and the facility is clean and well-kept. Being close to shopping center, including Walmart, is convenient. The free hot/cold continental breakfast is a plus. The downside is the room service can be spotty. During our stay, the room was not cleaned for one of the days.
Located 1.1 mi (1.8 km) from Chalmette Battlefield, Holiday Inn Express & Suites Chalmette - New Orleans S, an IHG Hotel is within a 10-minute drive of Louis Armstrong Park. This 78-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free full breakfast, served each morning from 7:00 AM to 10:00 AM.
Holiday Inn Express & Suites Chalmette - New Orleans S, an IHG Hotel's 78 rooms provide iPod docks, microwaves, and refrigerators. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
Guests of Holiday Inn Express & Suites Chalmette - New Orleans S, an IHG Hotel enjoy a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
I like the cleaniness of the property. I didn't like being told over the phone no restrictions before I paid for the room. I arrived at the hotel and there was restrictions. I understood no swimming and breakfast due to COVID-19. I wasn't prepared not being told only the first and second floors were open. Again, I understood until I had rudely guest having a party on the 3rd floor above my room. First I was upset because I couldn't get a room on a higher floor, but someone else did. I had to call multiple times to report jumping and loud noises above the room. At first the receptionist kept saying she wasn't hearing anything coming from that room. I invited her to come to my room in order to hear the noise. She declined. After my spouse called to complain along with neighbors action was taken. A party was in fact taking place over the room. I saw al least 10 people leaving from that room while I was on my way to sleep in my car before being told the party goers were being dismissed. My advice for the hotel is to frequently monitor the side door or use it only for an exit. I visit this hotel frequently when coming from out of town and never experience this. Another advice, take complaints seriously. I should not have to call that many times. My complaint went unheard and fell on deaf ear until others complained. If no one else complained, I would of had to sleep in my vehicle that night.
It was really clean and everyone was friendly at this location.
Thank you for choosing the Holiday Inn Chalmette!
Everything was amazing good breakfast good staff but the parking lot wasn't big enough...but everything else was perfectly good
Thank you for choosing the Holiday Inn Chalmette!
Thank you!
Hotel is relatively new and the facility is clean and well-kept. Being close to shopping center, including Walmart, is convenient. The free hot/cold continental breakfast is a plus. The downside is the room service can be spotty. During our stay, the room was not cleaned for one of the days.
Thank you for the feedback. We will be using it to improve the experience we deliver our guests.
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We are only using certain floors at this time due to COVID-19. If the first and second floor is full, then we would move to another floor. I am sorry to hear that your complaints were not heard by my front desk staff, as we try our best to accommodate the guest if anything is needed.