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Recent guest reviews

The rooftop pool was fantastic. The front desk staff were always friendly and ready to help.

The Ace Hotel is very nice with a great bar, restaurant, and cafe downstairs and rooftop bar and pool upstairs. The staff is friendly, the rooms are clean, and the location is perfect!

the general atmosphere is great, location is excellent. Style 10 points. My objections to this hotel are: the linens are not soft, the pillowcases made me feel like I was getting an unwanted exfoliation while sleeping. The room is dark and the window coverings were impossible to open. On a personal note I don't appreciate a black toilette because I can't really tell if its clean or not.

Hotel has a hip vibe to it, but is looking a little tired and rooms become gloomy after a few days. Staff have become a little too laid back with bell hops hard to pick from kids on the street. However, it would be a great hotel for a weekend, well situated and band and bar good.

Great place to stay if you want to experience New Orleans without being in the French Quarter. Free shows, roof top and amenities sets this hotel apart from others.

Branding is usually a plus, but in this case, it might not work out in The Ace’s favor. I stayed at two charming local hotels in New Orleans before coming here, so The Ace felt a bit underwhelming. That’s not to say it was bad; the hotel simply lacked a bit of flavor. Check-in was prompt and friendly. If you know the vibe this hotel goes for, rest assured that it delivers in spades. Room felt spacious and welcoming if slightly cookie-cutter in its design. SMEG fridge, and plentiful minibar if you partake. Comfortable amenities including a place to lounge and a work area. Roomy bath, though my room only had a stand-up shower. Evening in the lobby was busy with a hip crowd of all ages, but not overly loud or overwhelming. Check-out is at noon, which is a plus if you like to sleep in late or lounge in your room. Certain areas of the hotel are a bit rundown and could use an upgrade. Checkout was courteous and a breeze. If you love the Ace brand, stay here. If you want more of a local curated feel, go elsewhere.  Rating: 8.1 out of 10

Great atmosphere. Great bar/restaurant and rooftop pool. Wish the room had a coffee maker.

Very cool decor and overall vibe. Proximity to Superdome was great, staff was courteous. Coffee shop was nice, but would’ve liked to have had coffee in the room. There was a ton of alcohol available in the room, which is cool. Room was not very clean, large hairball in the shower & and toilet had some crud. Floor needed to be swept.

The Alto club and rooftop pool were nice. The staff were helpful and knowledgeable. The food in both the seafood and Italian food restaurants were good.

Great interior design. Staff was very helpful and engaged.

It’s an interesting place. Obviously very stylish. The rooms are incredibly small. The air conditioner struggled to keep the room cool. The bathroom was nice and everything looks great- it’s a good choice if you value style over comfort. The location is wonderful. Definitely mixed feelings in this place.

Great restaurant. Cool, edgy property. Don’t like the valet parking situation with no driveway. Forces you to unload while in the street.

Overall pretty good. A fun place. Restaurant service was poor - indifferent. Had three meals there and it was the same each time. A late evening order had an insect in it. I was told “it’s NOLA and we have bugs”. They didn’t comp my drink or anything. Never experienced that before.

My family LOVES this hotel. It's in the perfect location downtown (a block off St Charles so perfect for Mardi Gras) and the kids love the rooftop pool (often to the chagrin of the hipsters just trying to grab a drink and meet other single hipsters). This is why we just stayed again for Jazzfest and pretty much have to stay here every time we go back to New Orleans (which we do 3-4 times/year).

Live music was a big plus. The staff was very courteous.

The room was dark, sparse, and depressing. The first night of my stay, I had to call the front desk 3 times to get someone to come up and exchange out the TV remote, which wasn’t working. Finally, we were gone from the room from 9am until pm, and housekeeping still had not services the room. When I called the front desk they said they have until 5pm to service rooms, I thought that was ridiculous.

Carondelet Street New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Nightclub

Located in New Orleans Central Business District, Ace Hotel New Orleans is a leisurely stroll from popular sights such as Canal Street and National World War II Museum. This 234-room, 4-star hotel has 3 restaurants, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy dining at Joesephine Estelle, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


Rooms

All 234 air-conditioned rooms feature refrigerators, minibars, and safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Ace Hotel New Orleans features a nightclub, an outdoor pool, and a 24-hour fitness center. Valet parking is offered for USD 45 per day. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a terrace, and laundry facilities.

Room options

Deluxe Room, 1 King Bed, City View (Large)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, City View (Medium)

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, City View, Corner

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, City View (Double)

2 Double Beds | Sleeps 4

Guest reviews for Ace Hotel New Orleans

Everyone (34) Couples (7) Students (1) Family (6)
5
Partner Couples

The rooftop pool was fantastic. The front desk staff were always friendly and ready to help.

By on Jul 10, 2021

5
Partner Couples

The Ace Hotel is very nice with a great bar, restaurant, and cafe downstairs and rooftop bar and pool upstairs. The staff is friendly, the rooms are clean, and the location is perfect!

By on Mar 8, 2021

Review comment responded on Mar 8, 2021

Thank you so much and thanks for taking the time to let us know that enjoyed us. We are appreciative...

5
Everyone

By on Feb 14, 2021

Review comment responded on Mar 3, 2021

Thank you for the "5".

5
Everyone

By on Jan 8, 2021

Review comment responded on Jan 11, 2021

We strive for "5"...so I'm thrilled to see that we achieved that with you. Thank you for taking the time to tell us about it. Hope to see you back soon...

3
Partner Couples

the general atmosphere is great, location is excellent. Style 10 points. My objections to this hotel are: the linens are not soft, the pillowcases made me feel like I was getting an unwanted exfoliation while sleeping. The room is dark and the window coverings were impossible to open. On a personal note I don't appreciate a black toilette because I can't really tell if its clean or not.

By on Oct 22, 2020

Review comment responded on Oct 22, 2020

Thank you so much for your feedback about your experience during your stay with us. My sincere apology that the hotel was not to your liking. Have an awesome day!

5
Everyone

By on Jan 19, 2020

Review comment responded on Jan 23, 2020

Thank you for your feedback.

4
Business Business

Hotel has a hip vibe to it, but is looking a little tired and rooms become gloomy after a few days. Staff have become a little too laid back with bell hops hard to pick from kids on the street. However, it would be a great hotel for a weekend, well situated and band and bar good.

By on Dec 10, 2019

Review comment responded on Dec 10, 2019

Hello, thank you for your feedback. I will make sure to notify the proper outlet manger of your concerns. Please visit us again and thank you for choosing Ace NOLA!

5
Partner Couples Family

Great place to stay if you want to experience New Orleans without being in the French Quarter. Free shows, roof top and amenities sets this hotel apart from others.

By on Dec 9, 2019

Review comment responded on Dec 10, 2019

Hello, thank you for your feedback. Pleae visit us again and thank you for choosing Ace NOLA!

4
Everyone

Branding is usually a plus, but in this case, it might not work out in The Ace’s favor. I stayed at two charming local hotels in New Orleans before coming here, so The Ace felt a bit underwhelming. That’s not to say it was bad; the hotel simply lacked a bit of flavor. Check-in was prompt and friendly. If you know the vibe this hotel goes for, rest assured that it delivers in spades. Room felt spacious and welcoming if slightly cookie-cutter in its design. SMEG fridge, and plentiful minibar if you partake. Comfortable amenities including a place to lounge and a work area. Roomy bath, though my room only had a stand-up shower. Evening in the lobby was busy with a hip crowd of all ages, but not overly loud or overwhelming. Check-out is at noon, which is a plus if you like to sleep in late or lounge in your room. Certain areas of the hotel are a bit rundown and could use an upgrade. Checkout was courteous and a breeze. If you love the Ace brand, stay here. If you want more of a local curated feel, go elsewhere.  Rating: 8.1 out of 10

By on Nov 15, 2019

Review comment responded on Nov 24, 2019

Good evening, thank you for your detailed feedback. Feedback like this is greatly appreciated. If at anytime you prefer a shower instead of a tub, please let us know so that we may make the proper arrangement for you. We are pleased to know that overall you enjoyed your stay. Please visit us again and thank you for choosing Ace NOLA!

5
Friends

Great atmosphere. Great bar/restaurant and rooftop pool. Wish the room had a coffee maker.

By on Oct 24, 2019

Review comment responded on Nov 2, 2019

Hello, thank you for your feedback. We are please to now you enjoyed your stay. Our coffee shop Stumptown hours are form 7 a.m to 7 p.m. Please visit us again and thank you for choosing Ace NOLA!

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