Casino Hotels in Old Southside, Indianapolis

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Nov 13 - Nov 14

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Nov 14 - Nov 15

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Old Southside hotels essential information

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Recent Casino Resorts & Hotels Reviews

5/5 Excellent

"The first room I was assigned had an overwhelming bad smell. It also had hand and fingerprints all over the counters and table. I found out that my room was supposed to have 2 complimentary bottles of water in it and the second room I was assigned and did stay in did not have the bottles of water in it. My customer service experience with the staff was great! Matt was Awesome! He was very friendly, accommodating, and patient. When I informed him of the first room he quickly apologized and assigned a new room to me right away. The second room was 100% better. The pillows were a bit softer than I like but that is a personal preference. Matt provided good recommendations for local food and drinks. When I came back from dinner, I asked about purchasing bottled water, he informed me that there should be 2 complimentary bottles in the room. I discovered there were not any bottles in the room when I went up. That said, I went back down to inform him, he again apologized about that and quickly had 3 bottles sent to my room. He was very kind and courteous! It is hard to find good customer service these days and Matt helped to make my stay a pleasant one. Overall, my stay at the Omni was very good and would stay again."

A verified traveler stayed at Omni Severin Hotel

Posted 1 hour ago