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Recent guest reviews

Wonderful Resort , Very well Staffed , Food was delicious

Let me start by saying I'm not complaining about the price or beauty of the Cove. I visit my share of countries and islands. I always try to stay at a 4 or 5 star resort for safety and quality. I'm on my 8th day of a 9 day vacation. We have interacted with 100s of staff members. I can count in one hand the number of staff members that actually went out of their way or were personable. I'm not talking about the occasional goodmorning or hi. I'm speaking of servers, pool attendants, store personnel and front desk personnel. The staff would rather speak among them selves in groups as if they were on vacation, instead of servicing their guests. When you ask them a question or try to place an order they seemed bothered. My mini bar didnt work the first day, so I said something when they were in the room. He asked me to call downstairs and ask for a small fridge in the meantime. They promptly brought it up. A few days later I check my billing and I they charged me twice $201 for a tiny 2 ft fridge. I went downstairs to them what happened and he said they would look into it. I told him they can take it back. They fixed the mini bar the following day and to remove those charges. Tha was 4 days ago and its still there and bill still the same. Bottom line if I'm spending this type of money (which is fine) I expect some sort of attention given and level of service. I will return to the Bahamas, but not Atlantis. Can get better value and service elsewhere.

Some of the staff were very friendly but a good portion of them came off cold and emotionless. The overall communication about activity start times and locations could be vastly better too. The tv in the room showed only 1 time slot for many activities when there were actually several available times throughout the day and when we called to make a reservation for kayaking with the dolphins at Dolphin Cay, the attendant on the phone gave us the start time and duration for another activity.

THE CONCIERGE WOULD NOT TAKE MONEY FOR STAMPS AND MAIL POSTCARDS HOME... more concerned with all 3 talking helping no one on way out to airport. We had no time! The cab driver when we 1st got dropped at Royal staying at cove we were told $40 to take us and luggage when it should have been done free. We were taken advantage of.

The resort was beautiful however the food was ridiculously expensive.

As advertised! 5th time to the Bahamas, second at the Atlantis, but the first time at the Cove. Will be our permanent location for our next trip.

It’s one of the best places for family and adults.

I have never stayed at a place that looked exactly like all of the pictures. Location was great - walk to marina where excursions left from. Close to downtown. Beds /linens very comfortable. Property all around was 5 star. Staff not warm and friendly but very helpful and professional.

The Cove has always been an adult pool area, as a result the hotel had less children. We are all adults with no small children traveling with us, so that is why we pay more and chose the Cove. There are many other parts of the resort that are kid friendly. That has all changed, even for the cabanas. Also, we ate at Nobo and we (6) all agree we will never go ther again. One of us did not get his food for at least 30/45 minutes after ours. The tempora was soggy, service poor and the manager could care less, when our friend went looking for him. The only good part was the sushi. We expect to pay higher prices for everything but want it to be Ediable. This was our 5th or 6th time there and we have decided we will not be returning.

Awesome place, with a lot of amenities for everyone

The Cove is gorgeous. Our room was great. Atlantis has so many things to do, places to eat. Darril is the best! If you need anything, hit him up.

Shower was broken 4 of the 5 days we were there and even when they fixed it, they left their screwdriver in the shower. We experienced a lack of towels everyday. It took them almost 2 hours to give us our room on the first day (even after 4 pm). And lastly, when I asked for manager, they were busy...said they would call me and they never did. Just feel they say they charge more due to the resort but I found customer service better at the Royal. Additionally, they need a better system. While on vacation ast a supposedly nice resort, I found myself always having to let them know I was at the Cove. Paid too much money to be harassed about a wristband.

Outstanding experience.Staff was incredibly friendly and went out of their way to make sure we had everything we needed.

Was better than I expected. The room was large! The beds were so comfortable! All the staff members from Maids to Managers were so friendly and helpful. The hotel is beautiful. The saxophone player at the sea glass was so talented. We really enjoyed our stay. I will definitely be coming back to the Atlantis Cove again!

Paradise Beach Drive Paradise Island New Providence

Room options

Sapphire Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Indigo Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Ocean View - 2 Queen Beds - Guaranteed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Ocean Suite

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Hotel highlights

  • Walking distance to Cabbage Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina

Cabbage Beach is within a 5-minute walk of The Cove at Atlantis while other popular sites like Versailles Gardens are within a couple of miles (3 km). This 600-room, 5-star resort welcomes business and leisure travelers with a private beach, a marina, and a full-service spa.


Dining

This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 600 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, minibars, and coffee makers are other standard amenities.


Property features

The Cove at Atlantis features a private beach, a marina, and a full-service spa. Valet parking is available for BSD 18 per night, and there's also an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a casino, a free water park, and a nightclub.

Guest reviews for The Cove at Atlantis

Everyone (35) Couples (15) Family (18) Friends (5)
5
Partner Couples

Wonderful Resort , Very well Staffed , Food was delicious

By on Feb 6, 2020

Review comment responded on Feb 6, 2020

Thank you for staying at The Cove. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team

1
Partner Couples

Let me start by saying I'm not complaining about the price or beauty of the Cove. I visit my share of countries and islands. I always try to stay at a 4 or 5 star resort for safety and quality. I'm on my 8th day of a 9 day vacation. We have interacted with 100s of staff members. I can count in one hand the number of staff members that actually went out of their way or were personable. I'm not talking about the occasional goodmorning or hi. I'm speaking of servers, pool attendants, store personnel and front desk personnel. The staff would rather speak among them selves in groups as if they were on vacation, instead of servicing their guests. When you ask them a question or try to place an order they seemed bothered. My mini bar didnt work the first day, so I said something when they were in the room. He asked me to call downstairs and ask for a small fridge in the meantime. They promptly brought it up. A few days later I check my billing and I they charged me twice $201 for a tiny 2 ft fridge. I went downstairs to them what happened and he said they would look into it. I told him they can take it back. They fixed the mini bar the following day and to remove those charges. Tha was 4 days ago and its still there and bill still the same. Bottom line if I'm spending this type of money (which is fine) I expect some sort of attention given and level of service. I will return to the Bahamas, but not Atlantis. Can get better value and service elsewhere.

By on Jan 31, 2020

Review comment responded on Jan 31, 2020

Thank you for spending your vacation at The Cove. We are disappointed to hear about your overall experience. We want each guest of The Cove to have a five-star stay and will take these concerns into review in order to improve guest satisfaction. - The Cove Atlantis Management Team

4
Partner Couples

Some of the staff were very friendly but a good portion of them came off cold and emotionless. The overall communication about activity start times and locations could be vastly better too. The tv in the room showed only 1 time slot for many activities when there were actually several available times throughout the day and when we called to make a reservation for kayaking with the dolphins at Dolphin Cay, the attendant on the phone gave us the start time and duration for another activity.

By on Jan 27, 2020

Review comment responded on Jan 27, 2020

Dear Orbitz Guest, Thank you for spending your vacation at The Cove. We are disappointed to hear about some of your experiences. For those reading this review, the daily Atlantean, available at the front desk, showcases activities, entertainment and dining options that are available to guests each day. We hope to see you back in paradise again soon. - The Cove at Atlantis Management Team

4
Family Friends

THE CONCIERGE WOULD NOT TAKE MONEY FOR STAMPS AND MAIL POSTCARDS HOME... more concerned with all 3 talking helping no one on way out to airport. We had no time! The cab driver when we 1st got dropped at Royal staying at cove we were told $40 to take us and luggage when it should have been done free. We were taken advantage of.

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

Thank you for spending your vacation at The Cove. We are disappointed to hear about your overall experience. We want each guest to have an amazing stay and will take your feedback into review. - Atlantis Management Team

5
Everyone

By on Nov 18, 2019

Review comment responded on Nov 19, 2019

Hello and thank you for staying at The Cove. We are happy to hear that you had a nice stay. Did you try out Fish by Jose Andres or Sip Sip by the Cove Pool? Other great authentic Bahamian dining experiences, such as Frankie Gone Bananas, are located in the Marina Village! We hope to see you back again soon. -The Cove at Atlantis Management Team

4
Family

The resort was beautiful however the food was ridiculously expensive.

By , from oh on Oct 1, 2019

Review comment responded on Oct 3, 2019

Hi Ht, Thank you for staying at The Cove. We are glad you enjoyed your vacation and all the amazing amenities that Atlantis has to offer! During your next visit, be sure to check out our simplified dining plans including breakfast and dinner at select restaurants. Dining plans can be added to your reservation post reservation. Thank you for your feedback and we cannot wait to welcome you back to paradise soon! - Atlantis Management Team

5
Everyone

By on Sep 16, 2019

Review comment responded on Sep 16, 2019

Thank you for staying at The Cove. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team

3
Everyone

By on Aug 29, 2019

Review comment responded on Aug 31, 2019

Dear Orbitz Guest, Thank you for staying at The Cove and we are happy to see that you had a good time in paradise and hope to see you back again soon. - The Cove at Atlantis Management Team

5
Family

As advertised! 5th time to the Bahamas, second at the Atlantis, but the first time at the Cove. Will be our permanent location for our next trip.

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Hello and thank you for staying at The Cove. We are happy to hear that you had a nice stay. Did you try out Fish by Jose Andres or Sip Sip by the Cove Pool? Other great authentic Bahamian dining experiences, such as Frankie Gone Bananas, are located in the Marina Village! We hope to see you back again soon. -The Cove at Atlantis Management Team

5
Family with small children Family

It’s one of the best places for family and adults.

By on Aug 12, 2019

Review comment responded on Aug 12, 2019

Dear Orbitz Guest, We are happy to hear that your stay at The Cove was five star! Our 5-miles of white-sandy beaches are truly beautiful and our open-air marine habitats are amazing, featuring over 50,000 fish and marine animals! We hope to see you back in paradise soon again. - The Cove at Atlantis Management Team

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