I called twice to insure they had a full breakfast bar in the morning. I asked if they would have hot food - scrambled eggs, sausage bacon waffles etc. - both times I was told they have a full service breakfast bar and not just cold food. The breakfast bar had sausage biscuits and biscuits with bacon bits only!...The biscuits were as hard as a hockey puck. They had no answer as to why I had been told that ??? You would think that rooms that cost 200 a night for a suite would have better quality breakfast. I must not have been the only one who was not happy with breakfast. Once we left the hotel we saw 3 biscuits on the ground in the parking lot. I asked to speak to a manager and was told he would not be in until 11am. I would not recommend this hotel to anyone. I travel a few times a month for work and this was on the top of my list as not worth the money!
Nothing was unique. The staff was rude and unfriendly. The bathroom was moldy & repulsive. The carpet was filthy. I would've expected this from a cheap unknown motel, definitely not a Hyatt property. It was a complete disappointment. The ONLY reason we stayed there was because it was already the wee hours of the morning and we were exhausted. Hopefully this will help Hyatt improve.
Property was easy to find and checkin very smooth. Room was a nice size with a walk-in shower. No sheets or blanket for the sofa bed and we shared the towels as there are never enough in the room. Property description advertised both free parking and hotel shuttle which was a deciding factor on where we booked - however once we checked in we were informed it would cost $10 per day to leave our car there - quite an unexpected expected expense so felt the description needed to add there was a fee for long term parking. Due to covid breakfast was very basic.
The customer service we received from the front desk upon arrival was outstanding !!
there was a problem with the hot water, but the staff resolved the issue.
Bed is super comfortable and clean. The location is convenient.
Tamika at the front desk gave me the warmest welcome I think I have had 20 years of travelling work! The room was beautiful, clean, roomy and upscale
They gave our hotel room away even though we prepaid.
Super quiet, clean and very comfortable. It was a great value for the price.
Staff was great. Room waa amazing. Breakfast was tasty.
Overpriced overrated noisey, no staff beds needed replacement
Staff was friendly and helpful. Rooms were nice and clean. Breakfast was excellent! Overall, a very good experience!
booked this hotel on reviews and three star basis. they try to offer a lot of amentiies but the problem, is they dont do any of them well at all! Dated rooms. no 110 volt outlet on one side of bed. the over all qiality of this place is one star. Better off at the Best Western next door
Everything is very good, people friendly, clean room, good located, i recommend this hotel
The room was very spacious I love the room I would definitely stay there again
Located in Donelson, Hyatt Place Nashville Airport is 1.6 mi (2.5 km) from Larry Keeton Theater and within a 10-minute drive of Country Music Hall of Fame and Museum. This 3-star hotel has 83 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and a free airport shuttle.
Free buffet breakfast is included with your stay and awaits you each morning. In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Get a pick-me-up at the coffee shop/café.
The 83 accommodations feature sitting areas. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.
At Hyatt Place Nashville Airport, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. For transportation, you can make use of a free airport shuttle at scheduled times, as well as a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
I called twice to insure they had a full breakfast bar in the morning. I asked if they would have hot food - scrambled eggs, sausage bacon waffles etc. - both times I was told they have a full service breakfast bar and not just cold food. The breakfast bar had sausage biscuits and biscuits with bacon bits only!...The biscuits were as hard as a hockey puck. They had no answer as to why I had been told that ??? You would think that rooms that cost 200 a night for a suite would have better quality breakfast. I must not have been the only one who was not happy with breakfast. Once we left the hotel we saw 3 biscuits on the ground in the parking lot. I asked to speak to a manager and was told he would not be in until 11am. I would not recommend this hotel to anyone. I travel a few times a month for work and this was on the top of my list as not worth the money!
Nothing was unique. The staff was rude and unfriendly. The bathroom was moldy & repulsive. The carpet was filthy. I would've expected this from a cheap unknown motel, definitely not a Hyatt property. It was a complete disappointment. The ONLY reason we stayed there was because it was already the wee hours of the morning and we were exhausted. Hopefully this will help Hyatt improve.
Property was easy to find and checkin very smooth. Room was a nice size with a walk-in shower. No sheets or blanket for the sofa bed and we shared the towels as there are never enough in the room. Property description advertised both free parking and hotel shuttle which was a deciding factor on where we booked - however once we checked in we were informed it would cost $10 per day to leave our car there - quite an unexpected expected expense so felt the description needed to add there was a fee for long term parking. Due to covid breakfast was very basic.
The customer service we received from the front desk upon arrival was outstanding !!
there was a problem with the hot water, but the staff resolved the issue.
Bed is super comfortable and clean. The location is convenient.
Great! Thanks so much. Safe Travels