4/10 Poor
Yenata
Business traveler, Traveled with family
Jan 19, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I book this hotel as an emergency visit for my family and I, to see a love one that had been airlifted to the local hospital. My sister flew in from California and my brothers and I drove in from Illinois. I communicated with the staff at the front desk that I was still on the highway and I would be arriving by 2:30 am. I was told by the lady I needed to arrive by 3am or the room would be cancelled. I then added my sister to the reservation because she was arriving a little after midnight. When she arrived she waited 40min in the lobby alone, no one was at the front desk or answering the phone. Anyone could have walked in off the street and attacked her or gone room to room in the hotel knocking on doors totally unsafe. Once she was finally provided a key and the other family members arrived, again no staff to greet us or provide extra bedding. We walked in and went straight to the third floor. There were not enough towels to shower or bedding covers for the let out couch bed. We had to wait until morning for any assistance with additional room keys or bedding and towels. As women this is not the safest place to stay and no staff is available after midnight.
Yenata
Stayed 2 nights in Jan 2025