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Recent guest reviews

Everyone was super friendly and helpful. Not one thing I did not like.

As a platinum elite, we can access the lounge on the 33rd floor of the hotel, BUT it seems like Eric F. at the front desk doesn't understand that the card just doesn't work. I had to go down to him three times to reset the key card. It's not just me. Other guests seems to have the same issue. If this is a three star hotel, I won't even bother to write this review, but it's JW Marriott and the service should be much better than this. Also, the valet people were in such a hurry and almost pulled us out of our car. I understand that there are not enough people to work, but give me at least a minute to get out of my car.

Pros: Hotel was beautiful and clean, Near lower Broadway (Honkytonk Highway), Staff was professional and courteous (except for one housecleaning attendant who kept ringing doorbell incessantly on a Saturday morning), Whiskey Sky had beautiful views of downtown Nashville skyline. Cons: Very expensive room (we paid about $700 per night for an "off" week with no major concerts or sporting events) and even louder ambient noise (street traffic driving by on Demonbruen St. was soooo incredibly loud at all times of night, from 6 floors up, that it was impossible to get any sleep. For the price you pay, one would think they would work on soundproofing rooms more).

Great spot to lay by the pool. The gym was great, too. We will be back soon!

Everything was amazing about this hotel! Super friendly staff and very nice.

Nice property. wifi very cumbersome to log on and use. Bathroom good for couples but not so good for traveling with grown kids.

It wasn’t quite what I expected for the price. Room was just ok

Liked the access to several different venues in close proximity to the JW

Very new and nice. the standard room are very spacious and gas verry good beds

They overbooked the hotel, it took an hour to check in and for them to give me a room (I needed two Queen beds, they didn’t have anything in the class, refused to bump me up a class and then gave me a rooom with a King Bed and rollaway, after haggling for an hour, and mind you, this was at 7pm, so they should have had a room) The check in staff were nice but clearly could not deal with the issues. They are not trained appropriately and that is the fault of their supervisors. Additionally, the hotel staff offered me 20,000 points on their BonVoy rewards system for all the problems and paying for a higher class of room and not getting it if I signed up, which I did,and they did not give me ANY points for all the trouble. They said that a $100 room credit would come back to my credit card if I didn’t use it and it didn’t. Clearly, the staff at the hotel do not know how to book rooms, or clean and turn over rooms quick enough to accommodate guests, they also do not know how to use their system to offer guests credits and points the way they promise at Check in and Check our. Finally, I was promised a follow up call by the Night supervisor to confirm extra points in the BonVoy rewards system and it never happened. These guys are disorganized and I would seriously book elsewhere.

The room and maid service was excellent but we had to wait over 35 minutes for the valet to bring our car around and were charged for items from the mini bar that we didn’t use.

I LIKE EVERYTHING ABOUT THE HOTEL. ALL STAFF WAS FRIENDLY AND HELPFUL.

Brand new hotel. Epic views. Rooftop restaurant is excellent. Friendly staff.

8th Avenue South Nashville TN

Hotel highlights

  • Walking distance to Nashville Broadway and Bridgestone Arena
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Downtown Nashville, JW Marriott Nashville is within a 5-minute walk of popular attractions such as Bridgestone Arena and Music City Center. This 533-room, 4-star hotel has a full-service spa along with an outdoor pool and a 24-hour gym.


Dining

Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

Guests can expect to find WiFi and 55-inch flat-screen TVs with satellite channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.


Property features

Built in 2018, the brand new JW Marriott Nashville features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 45 per day. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Executive Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Executive Suite, 1 King, High Floor

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for JW Marriott Nashville

Everyone (11) Couples (6) Family (3)
5
Partner Couples

Everyone was super friendly and helpful. Not one thing I did not like.

By on Jan 25, 2022

Review comment responded on Jan 26, 2022

Dear Marisol, thank you for being our guest at JW Marriott Nashville. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with them. We appreciate the review and look forward to having you as our guest again. Yours in hospitality, Chris Jennings, Director of Operations

2
Partner Couples

As a platinum elite, we can access the lounge on the 33rd floor of the hotel, BUT it seems like Eric F. at the front desk doesn't understand that the card just doesn't work. I had to go down to him three times to reset the key card. It's not just me. Other guests seems to have the same issue. If this is a three star hotel, I won't even bother to write this review, but it's JW Marriott and the service should be much better than this. Also, the valet people were in such a hurry and almost pulled us out of our car. I understand that there are not enough people to work, but give me at least a minute to get out of my car.

By on Jan 3, 2022

Review comment responded on Jan 5, 2022

Dear Srisak, thank you for choosing us for your recent visit. We want to provide every guest genuine, attentive, and warm service from every member of our team throughout their stay, and we apologize that this was not your experience. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals to ensure this does not happen again. Thank you again for your loyalty as a Marriott Bonvoy Platinum Elite member, and we hope you will consider staying with us again. Yours in hospitality, Chris Jennings, Director of Operations

3
Partner Couples

Pros: Hotel was beautiful and clean, Near lower Broadway (Honkytonk Highway), Staff was professional and courteous (except for one housecleaning attendant who kept ringing doorbell incessantly on a Saturday morning), Whiskey Sky had beautiful views of downtown Nashville skyline. Cons: Very expensive room (we paid about $700 per night for an "off" week with no major concerts or sporting events) and even louder ambient noise (street traffic driving by on Demonbruen St. was soooo incredibly loud at all times of night, from 6 floors up, that it was impossible to get any sleep. For the price you pay, one would think they would work on soundproofing rooms more).

By , from Greenville on Nov 20, 2021

Review comment responded on Nov 21, 2021

Dear Audy, thank you for taking the time to write a review. While we are glad you were pleased with most aspects of your stay, we apologize for the issues you outlined. Your feedback is valuable to us as it will help us improve our guest experience. We hope to see you again. Yours in hospitality, Chris Jennings, Director of Operations

5
Partner Couples

Great spot to lay by the pool. The gym was great, too. We will be back soon!

By on Aug 29, 2021

Review comment responded on Aug 30, 2021

Dear Jessie, we are glad you enjoyed your time at JW Marriott Nashville and the brilliant amenities we offer, including our fitness center. Our pool deck is a great urban oasis with its heated swimming pool, private cabanas, and stone fire pit; we love that this added to your memorable stay. We look forward to your next visit. Yours in hospitality, Chris Jennings, Director of Operations

5
Partner Couples

Everything was amazing about this hotel! Super friendly staff and very nice.

By on Jul 30, 2021

Review comment responded on Jul 31, 2021

Dear Valued Guest, Thank you for being our guest at JW Marriott Nashville. We are continually crafting enriching experiences for our guests through inspired service and our commitment to quality. Our associates work tirelessly to provide the best service, down to the smallest detail. We will enjoy sharing your kind compliments with them. Thank you for the recommendation, and we look forward to your next visit. Yours in hospitality, Chris Jennings Director of Operations

4
Everyone

By on Jun 2, 2021

Review comment responded on Jun 15, 2021

Dear Valued Guest, We are thrilled you had an excellent stay at JW Marriott Nashville, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Chris Jennings Director of Operations

4
Everyone

By on Mar 27, 2021

5
Everyone

By on Feb 18, 2020

Review comment responded on Feb 19, 2020

Dear Guest, thank you for such a generous rating. We are delighted that our inspired service and surroundings exceeded your expectations. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Nashville. Yours in hospitality, Chris Jennings, Director of Operations

4
Family

Nice property. wifi very cumbersome to log on and use. Bathroom good for couples but not so good for traveling with grown kids.

By on Jan 21, 2020

Review comment responded on Jan 22, 2020

Dear Guest, thank you for providing your valuable feedback regarding your stay at JW Marriott Nashville. We are happy you had an overall pleasant stay and liked our property. However, we regret not meeting some of your expectations and the difficulties you had with our internet connectivity. We are grateful for your patience and have shared your concerns with the appropriate individuals. We hope the enriching aspects of your stay will bring you back to enjoy more of what we have to offer. Yours in hospitality, Chris Jennings, Director of Operations

5
Everyone

By on Oct 23, 2019

Review comment responded on Oct 24, 2019

Thank you for your review. We are pleased to find your high marks, and we trust that your enjoyed experience will soon have us welcoming you again. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville

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