Everything was amazing about this hotel! Super friendly staff and very nice.
Nice property. wifi very cumbersome to log on and use. Bathroom good for couples but not so good for traveling with grown kids.
It wasn’t quite what I expected for the price. Room was just ok
Liked the access to several different venues in close proximity to the JW
Very new and nice. the standard room are very spacious and gas verry good beds
They overbooked the hotel, it took an hour to check in and for them to give me a room (I needed two Queen beds, they didn’t have anything in the class, refused to bump me up a class and then gave me a rooom with a King Bed and rollaway, after haggling for an hour, and mind you, this was at 7pm, so they should have had a room) The check in staff were nice but clearly could not deal with the issues. They are not trained appropriately and that is the fault of their supervisors. Additionally, the hotel staff offered me 20,000 points on their BonVoy rewards system for all the problems and paying for a higher class of room and not getting it if I signed up, which I did,and they did not give me ANY points for all the trouble. They said that a $100 room credit would come back to my credit card if I didn’t use it and it didn’t. Clearly, the staff at the hotel do not know how to book rooms, or clean and turn over rooms quick enough to accommodate guests, they also do not know how to use their system to offer guests credits and points the way they promise at Check in and Check our. Finally, I was promised a follow up call by the Night supervisor to confirm extra points in the BonVoy rewards system and it never happened. These guys are disorganized and I would seriously book elsewhere.
The room and maid service was excellent but we had to wait over 35 minutes for the valet to bring our car around and were charged for items from the mini bar that we didn’t use.
I LIKE EVERYTHING ABOUT THE HOTEL. ALL STAFF WAS FRIENDLY AND HELPFUL.
Brand new hotel. Epic views. Rooftop restaurant is excellent. Friendly staff.
Located in Downtown Nashville, JW Marriott Nashville is within a 5-minute walk of popular attractions such as Bridgestone Arena and Music City Center. This 533-room, 4-star hotel has a full-service spa along with an outdoor pool and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.
JW Marriott Nashville's 533 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect to find WiFi and 55-inch flat-screen TVs with satellite channels and Netflix. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, ironing boards, and desks are other standard amenities. Housekeeping is available on request.
Built in 2018, the brand new JW Marriott Nashville features a full-service spa, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 42 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.
Everything was amazing about this hotel! Super friendly staff and very nice.
Dear Guest, thank you for such a generous rating. We are delighted that our inspired service and surroundings exceeded your expectations. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Nashville. Yours in hospitality, Chris Jennings, Director of Operations
Nice property. wifi very cumbersome to log on and use. Bathroom good for couples but not so good for traveling with grown kids.
Dear Guest, thank you for providing your valuable feedback regarding your stay at JW Marriott Nashville. We are happy you had an overall pleasant stay and liked our property. However, we regret not meeting some of your expectations and the difficulties you had with our internet connectivity. We are grateful for your patience and have shared your concerns with the appropriate individuals. We hope the enriching aspects of your stay will bring you back to enjoy more of what we have to offer. Yours in hospitality, Chris Jennings, Director of Operations
Thank you for your review. We are pleased to find your high marks, and we trust that your enjoyed experience will soon have us welcoming you again. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
It warms our hearts to receive your top score and know that you had such an enriching experience here in Nashville. It was a pleasure to have you with us, and we look forward to welcoming you again on your next Music City getaway. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
It brightened our day to discover your perfect rating and learn that your stay was so enjoyed. On behalf of all of us, we thank you for taking the time to share, and we invite you to hurry back for another visit just as soon as you can. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
It wasn’t quite what I expected for the price. Room was just ok
We were absolutely delighted to host you here in Music City, and we thank you for investing the time to share your feedback. While we pride ourselves in offering thoughtful amenities and luxurious bedding to provide our guests with unparalleled comfort, and floor to ceiling windows featuring panoramic views of the downtown skyline, we regret to learn that your room was not what you had expected. We hope to have an opportunity to welcome you again, and we invite you to let us know if there is anything more that we can do to add to your comfort the next time you settle in with us. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
Liked the access to several different venues in close proximity to the JW
As you discovered, our prime downtown location allows our guests to be just step away from the most famous Music City sights, and we are so glad to read that this made for such a memorable experience. We thank you for choosing to stay with us, and we hope you will join us again on your next getaway. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
Dear Valued Guest, We are thrilled you had an excellent stay at JW Marriott Nashville, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Chris Jennings Director of Operations