Nice property. wifi very cumbersome to log on and use. Bathroom good for couples but not so good for traveling with grown kids.
It wasn’t quite what I expected for the price. Room was just ok
Liked the access to several different venues in close proximity to the JW
Very new and nice. the standard room are very spacious and gas verry good beds
They overbooked the hotel, it took an hour to check in and for them to give me a room (I needed two Queen beds, they didn’t have anything in the class, refused to bump me up a class and then gave me a rooom with a King Bed and rollaway, after haggling for an hour, and mind you, this was at 7pm, so they should have had a room) The check in staff were nice but clearly could not deal with the issues. They are not trained appropriately and that is the fault of their supervisors. Additionally, the hotel staff offered me 20,000 points on their BonVoy rewards system for all the problems and paying for a higher class of room and not getting it if I signed up, which I did,and they did not give me ANY points for all the trouble. They said that a $100 room credit would come back to my credit card if I didn’t use it and it didn’t. Clearly, the staff at the hotel do not know how to book rooms, or clean and turn over rooms quick enough to accommodate guests, they also do not know how to use their system to offer guests credits and points the way they promise at Check in and Check our. Finally, I was promised a follow up call by the Night supervisor to confirm extra points in the BonVoy rewards system and it never happened. These guys are disorganized and I would seriously book elsewhere.
The room and maid service was excellent but we had to wait over 35 minutes for the valet to bring our car around and were charged for items from the mini bar that we didn’t use.
I LIKE EVERYTHING ABOUT THE HOTEL. ALL STAFF WAS FRIENDLY AND HELPFUL.
Brand new hotel. Epic views. Rooftop restaurant is excellent. Friendly staff.
Located in Downtown Nashville, JW Marriott Nashville is within a 5-minute walk of popular attractions such as Music City Center and Bridgestone Arena. This 533-room, 4-star hotel has a full-service spa along with an outdoor pool and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.
JW Marriott Nashville's 533 rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free local calls, free bottled water, and safes are other standard amenities.
JW Marriott Nashville features a full-service spa, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 42 per day. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.
Nice property. wifi very cumbersome to log on and use. Bathroom good for couples but not so good for traveling with grown kids.
Dear Guest, thank you for providing your valuable feedback regarding your stay at JW Marriott Nashville. We are happy you had an overall pleasant stay and liked our property. However, we regret not meeting some of your expectations and the difficulties you had with our internet connectivity. We are grateful for your patience and have shared your concerns with the appropriate individuals. We hope the enriching aspects of your stay will bring you back to enjoy more of what we have to offer. Yours in hospitality, Chris Jennings, Director of Operations
Thank you for your review. We are pleased to find your high marks, and we trust that your enjoyed experience will soon have us welcoming you again. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
It warms our hearts to receive your top score and know that you had such an enriching experience here in Nashville. It was a pleasure to have you with us, and we look forward to welcoming you again on your next Music City getaway. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
It brightened our day to discover your perfect rating and learn that your stay was so enjoyed. On behalf of all of us, we thank you for taking the time to share, and we invite you to hurry back for another visit just as soon as you can. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
It wasn’t quite what I expected for the price. Room was just ok
We were absolutely delighted to host you here in Music City, and we thank you for investing the time to share your feedback. While we pride ourselves in offering thoughtful amenities and luxurious bedding to provide our guests with unparalleled comfort, and floor to ceiling windows featuring panoramic views of the downtown skyline, we regret to learn that your room was not what you had expected. We hope to have an opportunity to welcome you again, and we invite you to let us know if there is anything more that we can do to add to your comfort the next time you settle in with us. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
Liked the access to several different venues in close proximity to the JW
As you discovered, our prime downtown location allows our guests to be just step away from the most famous Music City sights, and we are so glad to read that this made for such a memorable experience. We thank you for choosing to stay with us, and we hope you will join us again on your next getaway. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
Very new and nice. the standard room are very spacious and gas verry good beds
Dear Ann, Thank you for your kind review. We are delighted to read that you settled in so comfortably with us, and we invite you to join us again for another luxurious getaway just as soon as you can. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
They overbooked the hotel, it took an hour to check in and for them to give me a room (I needed two Queen beds, they didn’t have anything in the class, refused to bump me up a class and then gave me a rooom with a King Bed and rollaway, after haggling for an hour, and mind you, this was at 7pm, so they should have had a room) The check in staff were nice but clearly could not deal with the issues. They are not trained appropriately and that is the fault of their supervisors. Additionally, the hotel staff offered me 20,000 points on their BonVoy rewards system for all the problems and paying for a higher class of room and not getting it if I signed up, which I did,and they did not give me ANY points for all the trouble. They said that a $100 room credit would come back to my credit card if I didn’t use it and it didn’t. Clearly, the staff at the hotel do not know how to book rooms, or clean and turn over rooms quick enough to accommodate guests, they also do not know how to use their system to offer guests credits and points the way they promise at Check in and Check our. Finally, I was promised a follow up call by the Night supervisor to confirm extra points in the BonVoy rewards system and it never happened. These guys are disorganized and I would seriously book elsewhere.
Thank you for taking the time to share your feedback, and please allow us to extend our sincere apologies for the shortcomings that you experienced during your visit. This is certainly not indicative of the level of service that we pride ourselves on, and rest assured I will personally address your comments with our staff and leadership team to ensure a better experience going forward. We would appreciate the opportunity to make any necessary adjustments for you, and we hope that you might one day join us again so that we can provide you with a more authentic JW Marriott Nashville experience. Yours in hospitality, Hanna Bankston Director of Marketing JW Marriott Nashville
The room and maid service was excellent but we had to wait over 35 minutes for the valet to bring our car around and were charged for items from the mini bar that we didn’t use.
Thank you for choosing the JW Marriott Nashville and for sharing your review. While we are pleased to read that our luxurious accommodations made for an enjoyable stay, we regret to learn of your additional comments. Please rest assured that we will address your feedback with our valet team, and we invite you to reach out to us so that we may ensure that your final bill is correct. Thank you, once more, for joining us in Music City, we hope to see you again soon. Sincerely, Chris Jennings Director of Operations JW Marriott Nashville
Dear Guest, thank you for such a generous rating. We are delighted that our inspired service and surroundings exceeded your expectations. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing JW Marriott Nashville. Yours in hospitality, Chris Jennings, Director of Operations