The air conditioning doesn't work well and have asked about it three times. Got hung up on from the front desk twice from our room. Found a roach crawling on the wall in the room. When I booked the room for 5 people and after getting here it only sleeps 4. Selfish person had to sleep in the chair. Not good. Gives a bad name for Hilton overall!!!
The lady at the front desk was fantastic amazing customer service nice clean hotel
When i arrived at the property it was under construction, the entire lobby was a wreck. No bar open, evertthing covered in plastic...an absolute wreck! Nothing like yhe pictures. I ask of i could upgrade to a suite i was told they dont offer suites. When i called orbitz they said "it eas listed on the hilton website that there was construction " which made no sense to me because why would i ever look on the hilton website when i book through Orbitz??
Everyone was very nice and accommodating. It felt like they went out of their way to make us happy
Goid location; nice clean rooms; bright lights in the room; good amenities
Nice hotel, great bartender. Enjoyed the easy going and pleasant staff.
Beautiful hotel. Very clean, staff very friendly. Room was spacious and pool was great!
The hotel was super clean and everyone was very friendly. The breakfast is amazing and well worth the convenience. I watched the NCAA final game at the bar with a nice group of people. The bartender was amazing and stay late so we could finish the game.
Good location. I always stay at Hilton Garden Inn’s when I travel because I know I’m going to get a clean, safe place to stay. I was disappointed in this location. Our room walls were dirty, the bathroom walls and door was dirty and the tub had mold around it on the floor and inside the tub wall. The toilet wasn’t clean around the seat nor on the base. Bathroom floor wasn’t clean so I placed towels down to walk on. I was let down by Hilton Garden Inn for the first time.
The pool and pool area were a bit dirty and for some reason on our second night there, our room filled with a smoke smell.
They overbooked and then had to change my reservations and didn't trlle til I went up to my room that I would then have to sleep on a sofa bed
Can do better on restaurant services, was disappointing.
Great hotel. Very clean and quiet. No complaints at all.
EVERYTHING WAS IN ORDER , ONLY THING IS THE PERSON THAT ANSWERED PHONE WHEN I CALLED TO ADD A DAY TO TRIP WAS RUDE NOT ONCE BUT TWICE, THE LADY THAT I GOT TRANSFERED TO SAVED THE DAY BECAUSE I WAS GOING TO CANCEL THE COMPLETE STAY DUE TO HIS RUDE ATTITUDE. I WOLD LOVE TO GIVE HIS NAME BUT THEY WOULD NOTE POST IM SURE.
Nice place, friendly staff! Only major downside was the renovations taking place inside.
The rooms and hotel was the cleanest place. The staff was so much fun and extremely friendly. There is shopping and food place very close by. You are 15 mins from Nashville TN. I would make Hilton Garden Inn @ Smyrna TN our location to stay very time we visit Smyrna, TN.
Located 1.1 mi (1.7 km) from TriStar StoneCrest Medical Center, Hilton Garden Inn Nashville/Smyrna (Newly Renovated) is within a 10-minute drive of other popular attractions like Stars and Strikes Family Entertainment Center. This 112-room, 3-star hotel has conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy a bite to eat at Great American Grill, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 9:00 AM.
Hilton Garden Inn Nashville/Smyrna (Newly Renovated)'s 112 rooms provide microwaves, refrigerators, and coffee makers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Guests of Hilton Garden Inn Nashville/Smyrna (Newly Renovated) have access to an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The air conditioning doesn't work well and have asked about it three times. Got hung up on from the front desk twice from our room. Found a roach crawling on the wall in the room. When I booked the room for 5 people and after getting here it only sleeps 4. Selfish person had to sleep in the chair. Not good. Gives a bad name for Hilton overall!!!
The lady at the front desk was fantastic amazing customer service nice clean hotel
Thank you for staying with us. We appreciate your feedback and we will share your comments with our team.
When i arrived at the property it was under construction, the entire lobby was a wreck. No bar open, evertthing covered in plastic...an absolute wreck! Nothing like yhe pictures. I ask of i could upgrade to a suite i was told they dont offer suites. When i called orbitz they said "it eas listed on the hilton website that there was construction " which made no sense to me because why would i ever look on the hilton website when i book through Orbitz??
Thank you for giving your feed back. I do apologize that we did not meet your expectations. I will make sure that our renovations are listed on 3rd party websites.
Everyone was very nice and accommodating. It felt like they went out of their way to make us happy
We are pleased you enjoyed your stay!
Goid location; nice clean rooms; bright lights in the room; good amenities
Nice hotel, great bartender. Enjoyed the easy going and pleasant staff.
Beautiful hotel. Very clean, staff very friendly. Room was spacious and pool was great!
Thank you so much for taking the time to let us know about your experience during your stay with us. I am truly sorry about all the issues you experienced especially the service from our staff. I have passed your feedback along to our engineering and our front desk to ensure that we provide excellent service in the future. I can promise you that this is not our standard and we hope that will give us a chance in the future. If there is anything we can do for you please feel to reach out and we will be happy to assist. Thank you again for providing us details about your stay and once again we are very sorry.