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The County Hotel

5.0 star property

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Photo gallery for The County Hotel

Front of property
Library
Dinner served, international cuisine
Interior
Superior Double Room, 1 King Bed, Jetted Tub | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Laundry

Explore the area

View in a map
12 Browning Street, Napier, 4001
  • Place, Marine Parade
    ‪2 min walk‬
  • Place, Napier Beach
    ‪2 min walk‬
  • Place, War Memorial Conference Center
    ‪2 min walk‬
  • Airport, Napier (NPE-Hawke's Bay)
    ‪8 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Deluxe Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Luxury Double or Twin Room

Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Luxury Double or Twin Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Luxury Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Suite

Luxury Suite | Living area | 32-inch flat-screen TV with digital channels, TV, books

Luxury Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Double Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, memory foam beds, minibar

Luxury Double Room, 1 Queen Bed

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Napier

Located in Napier South, The County Hotel is next to popular attractions like Marine Parade and Art Deco Trust. Each of the 18 rooms at this 5-star hotel includes a minibar, a coffee maker, and a flat-screen TV.

What's nearby

  • Marine Parade - 2 min walk - 0.1 miles
  • Napier Beach - 2 min walk - 0.1 miles
  • MTG Hawke's Bay Museum - 2 min walk - 0.1 miles
  • War Memorial Conference Center - 2 min walk - 0.1 miles
  • Ocean Spa - 3 min walk - 0.2 miles

Getting around

  • Napier (NPE-Hawke's Bay) - 13 min drive

Restaurants

  • ‪Art Deco Masonic Hotel - ‬2 min walk
  • ‪Starbucks Napier - ‬3 min walk
  • ‪The Rose - ‬2 min walk
  • ‪Rogue Hop - ‬3 min walk
  • ‪Ajuna Cafe - ‬2 min walk

About this property

The County Hotel

Renovated in 2022, The County Hotel offers free WiFi in public areas, meeting rooms, and a library. Self parking is available for NZD 15.00 per day. A multilingual staff is on hand to assist with tours/tickets and luggage storage. Other amenities at this luxury hotel include express check-out, laundry facilities, and wedding services.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Memory foam beds are dressed in Egyptian cotton sheets and bathrooms offer jetted tubs, hydromassage showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and ceiling fans. Housekeeping is available once per stay.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured, uncovered self parking on site (NZD 15 per day)
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Churchills Restaurant Bar

Things to do

  • Bicycle tours
  • Books
  • Library
  • Piano
  • Wine tours

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • High-pile carpet in room
  • No elevator
  • Thin carpet in public areas

More

  • 2 floors
  • Built in 1908
  • Edwardian architecture
  • Reception hall
  • Renovated entire property - February 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM

Early check-in subject to availability

Early check-in fee: NZD 65.00

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 10 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 3.5 percent for credit card payments

The front desk is open Monday - Saturday (10:00 AM - 6:00 PM)

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

You will be asked to provide the property with a copy of your passport after booking

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for NZD 55.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: NZD 15.00 per day (in/out privileges)
  • Early check-in fee: NZD 65.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 55.0 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 21
Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

County Hotel

County Hotel Napier

County Napier

Hotel County

The County Hotel Hotel

The County Hotel Napier

The County Hotel Hotel Napier

Frequently asked questions

What's there to see near The County Hotel?

This hotel is situated in Napier South, just steps from Marine Parade and Pania of the Reef, and within a short walk of War Memorial Conference Center. You'll also find Ocean Spa and Napier Beach less than a mile away.

Will I be able to park at The County Hotel?

Yes, secured parking is offered for NZD 15 per day with in/out privileges. Though parking is limited parking spaces, wheelchair-accessible van parking is also available. You'll find a max of space per unit.

Does The County Hotel have luxury amenities?

Yes, some luxury features of this hotel include a restaurant, dry cleaning/laundry service, and wine tours.

Does The County Hotel have a casino?

No, The County Hotel doesn't have a casino.

Is there an indoor pool at The County Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The County Hotel?

There are many amenities for couples at this hotel, including a restaurant and couples/private dining plus some guestrooms feature a fireplace.

Are there hot tubs at The County Hotel?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The County Hotel have a restaurant with a breakfast menu?

No, The County Hotel doesn't have a restaurant that serves breakfast.

Does The County Hotel allow pets to stay free of charge?

No, pets aren't allowed at The County Hotel.

Are there connecting rooms at The County Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from The County Hotel?

The closest major airport to The County Hotel is Napier (NPE-Hawke's Bay), which is 5.1 mi away (13 minutes by car).

Can I book a room with a balcony at The County Hotel?

Yes, some guestrooms at The County Hotel offer a balcony and may feature city views.

Does The County Hotel offer wedding services?

There are wedding services available at The County Hotel if that's in your vacation plans.

The County Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 541 out of 746 reviews
Rating 8 - Good. 157 out of 746 reviews
Rating 6 - Okay. 34 out of 746 reviews
Rating 4 - Poor. 9 out of 746 reviews
Rating 2 - Terrible. 5 out of 746 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
Lovely staff and very charactfull property
Stayed 2 nights in Feb 2026

10/10 Excellent

Virginia Leslie

Traveled with family
Liked: Cleanliness, staff & service
Lovely period rooms, clean and modern amenities. Friendly, attentive staff and a lovely tradition of complementary port in the library An excellent location. Our second visit and it didn’t not disappoint in any way.
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was unique in its Art Deco decor & extremely comfortable & clean. The food in the restaurant could not be faulted. The standout though was the warmth & professionalism of the staff, particularly Karen who was extraordinarily helpful & pleasant.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel and great service
Stayed 5 nights in Jan 2026

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, staff were amazing, polite, courteous and accommodating. Dinner on site was divine!
Stayed 3 nights in Jan 2026

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Great historic hotel with lots of character. Our room was very comfortable and well decorated. The hotel is wonderfully quiet but perfectly located to explore Napier. A nice touch was the decanter of port in the library which you can help yourself to before bedtime.
Stayed 2 nights in Jan 2026

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent and the staff very helpful, always enjoying staying at this hotel. Thanks
Stayed 1 night in Jan 2026

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Perfectly situated on the edge of town with multiple cafes, restaurants and shops only meters away. Fabulous staff and the restaurant was a joy. Highly recommended.
Stayed 1 night in Jan 2026

10/10 Excellent

Graeme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Room spacious, nice view of the sea and balcony. Beautiful historic building
Delicious New Years Dinner
Stayed 2 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property. Will definitely stay there again if in Napier.
Stayed 3 nights in Dec 2025

8/10 Good

Irene, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - historic & great location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Aika

Liked: Cleanliness, amenities, property conditions & facilities
staff were awesome, room and building are beautiful
Stayed 1 night in Dec 2025

10/10 Excellent

France

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Le personnel était très courtois et accueillant, ils nous ont offert le porto à là bibliothèque. Intérêt patrimonial du bâtiment.
Stayed 1 night in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

2/10 Terrible

Johann, AUCKLAND

Disliked: Staff & service, property conditions & facilities
The room was stuffy and very hot. The air con was not working correctly. I was moved to another room. I encountered the same problem in this room. I was told that “it was a hot day”. I drew their attention that it was only 22° outside and the room was set at 17° and it was much much hotter. I was then moved to a much smaller room and assured that the air-conditioner was brand-new which indeed it did seem to be. This room however was very small, had a tiny window and was facing the baking afternoon and the bathroom was like an oven. On stretching out on the bed the old headboard clattered as it was not fixed to the wall. I thought I’d make a cup of coffee to find that there was only instant coffee, and no coffee pod machine. There was no curtain above the bathroom let alone any blackout curtains. This establishment brands itself as a Napier‘s finest five star. I had booked and paid for three nights, but was so tired and had become so disillusioned that this hotel would not be able to resolve the problem despite doing their best, and I had wasted so much time I checked out and found another hotel nearby, which was efficient, cool, and with a lovely sea breeze and view. Overall the experience was wanting, the place seemed very very empty and desolate. If you like the old character and history, it may be of interest to you, but it lacks the basic amenities for any hotel let alone one that brands itself five star.
Stayed 3 nights in Dec 2025

8/10 Good

Wendy Hunt and Ross

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff lovely.
Stayed 1 night in Dec 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness
Nice rooms and friendly staff. Five stars. I asked them why Expedia couldn’t cancel one of my three rooms after an erroneous booking online (called within 12 hours to fix, still 5 weeks from our stay). Was told that “we can’t cancel - only Expedia can.” Got the same story from Expedia “we can’t cancel without hotel approval”). Expedia claims they called twice and cancel was denied. Hotel says they never called. One star. SOMEONE IS LYING. Zero stars. Parking fee is added if you have a vehicle. Three stars. Location is great - near many venues and restaurants. Four stars.
Stayed 1 night in Dec 2025

8/10 Good

Barbro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old charm and nice staff
Stayed 1 night in Nov 2025

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
The whole environment was beautifully presented and service outstanding.
Stayed 1 night in Nov 2025

10/10 Excellent

Phil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is the ideal art deco experience in the Art Deco Capital of the world. The room was excellent and the bed super comfortable. We especially loved taking port in the library with our fellow guests each evening. 5 stars
Stayed 2 nights in Nov 2025

10/10 Excellent

Graham

.
Stayed 2 nights in Oct 2025

6/10 Okay

JOHN, Sandringham

Traveled with partner
Liked: Cleanliness
Building itself was in keeping with the town history art nouveau style , we spent just the one night on a Monday, which meant there were not many amenities regarding the hotel as they only open the restaurant leading into the weekend and booking in is strictly between 10 am and 4:00pm with somebody managing the front desk, or you have to phone to get somebody to let you in. We were a bit concerned that the hotel was unmanned overnight, it might not have been but that's what it felt like. The room itself was very nice and clean; there wasn't any view other than the alleyway below and the rooftops of the business cross the way. When we were going to bed we found out that the headboard was not properly attached to the bed which meant moving the bed away from the wall and the towel rail in the bathroom fell off when reaching for the towel. We wanted to report this so we went back to the hotel after having our breakfast just after 10:00 and waited to the quarter past but the front door was never opened and we could see that somebody was waiting to get in, as we had a long drive ahead of us, we had to leave without Informing the hotel of the above. Would I stay again probably not.
Stayed 1 night in Oct 2025

10/10 Excellent

Grant

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with lovely staff, super convenient and nice yesteryear charm
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

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