Hotel Del Lago4.0 out of 5.0
Recent guest reviews
My wife and I came for a marriage retreat and had just a wonderful time. The hotel staff was just outstanding and accommodated us very well. We had a lake view room which was nice to wake up to. Comfortable beds, fridge in the room, and a small balcony overlooking the marina. Breakfast was good but nothing special - they learned that we liked our bacon crispy and were doing that by the end of our time. Hotel has some nice touches - umbrella when it was raining, fruit in our room, plenty of free water, free bikes during the day, guided sunrise hike, and right next door to Starbucks. Again, cannot say enough about the quality of the staff. This is a solid 4 star place.
The Hotel is absolutely amazing. Breathtaking view from our balcony sitting right on top of the lake. The staff; however, are the heroes of our time at Del Lago. After traveling in almost 40 countries, I have never found a staff who made you feel like a part of their family like this place does. From the cook who greets you each morning st breakfast to the housekeeper taking care of your room and everyone you meet in between, they all carry a smile on their face and express a genuine desire to not only serve you but to truly interact with you on a personal level. I have no idea if my journeys will take me back but I am confident the memories I made there with the staff will travel with me wherever I go moving forward setting the bar for all hotels that follow!
We had an amazing experience at Hotel Del Lago, beautiful room that overlooked this magical lake. Alexander, the director was extremely kind and accommodating and the room was quiet elegant and fantastic. I truly recommend staying here if you are planning on visiting this amazing place.
Staying here with my wife for a few days of chill out time on Sun Moon Lake. We got a free upgrade upon check-in to a spacious room on the 8th floor with stunning views of the lake. The room is good, with a nice big bed, reliable wifi and a separate side room which appears to be for having tea in (though we're using it for our suitcases...!). Halfway through our stay, a complimentary bottle of wine appeared in our room as well. Not sure what we did to get the special treatment but certainly not knocking it and was very sweet of the staff here. Our reservation included breakfast and dinner though we've mainly eaten out in the town as we wanted to explore a bit and try the local cuisine. Breakfast is principally for the Chinese market, so if you're looking for a full English or Continental Breakfast then you're in the wrong place, but otherwise fine if you know what to expect. The staff are lovely and can't do enough for us. Corinna at the hotel's front desk gets a special mention, even offering to have the kitchen cook lunch for us as we'd been lazy and skipped breakfast one morning. She speaks good English too and has helped to make our stay here a really enjoyable one. If you're looking for a hotel around Sun Moon Lake then you'd be hard pushed to find a better one than the Hotel Del Lago.
Hotel right on the Sun Moon Lake with an excellent view on the lake side. Room was very nice, breakfast OK with mostly Chinese selections.. Very Expensive for the night. Valet parking. Has a free boat tour early in the morning.
Hotel room small in the extreme. Bathroom reasonable. Had king bed requested..everything else downhill. Evening meal was cold and inedible. Eat across the street. There is no bar in hotel...but they do serve wine ..very ordinary ..in restaurant. Very expensive for what you recieve. Aircon is strange. Can't adjust to heat so had to turn it off. Only here 1 night but would suggest you try a different hotel. No english spoken so difficult to be understood. Will be happy to leave.
Went there, 2 couples, rooms have been ok The next morning, we showed up for breakfast as told early, as food becomes low after 8:30 (Checkin front desk lady told us so). We found that the occupancy was low, so the manager decided that we can only choose a plate they prepare and that is it..... We complained and have been told that there is no refund for three breakfast, either go there and accept that funny plate, or leave it! So we complained further and didn't accept that, until a good and beverage manager showed up and reimbursed us 200 nT$ per person. Breakfast value is considered ways more and one of the decisions, to stay at that hotel was the breakfast buffet ... so we wouldn't recommend it as it's simply unacceptable. Room keys don't work on first attempt...
The view from the balcony is absolutely beautiful and the room is both nice and clean with free wifi, though a little bit pricey for its size. Overall it was a pleasant experience but nothing too spectacular.
This hotel is just next to the pier, I mean the quiet one. There are food stands near the hotel but not much. You could sign up for the morning tour when checking in. The room is nice so is the breakfast. Hot noodles in the morning just made my day.
There is nothing extraordinary about this hotel but e location is good and the view from the hotel lobby is beautiful. The family sized rooms are on the smaller side for four people but the rooms are very clean. The room was reasonably priced too. The staff speak minimal English which I understand given that this is Taiwan. The staff had issues trying to find our reservation but luckily our driver was able to translate.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Hotel Del Lago places you next to Shueishe Pier and Shueishe Visitors Center. This 4-star hotel has 88 guestrooms and offers a marina, free in-room WiFi, and free valet parking. It's on a lake and also a short walk from Mei He Garden and Sun Fog Port.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. Enjoy a leisurely bite to eat at Cafe Juniper, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All of Hotel Del Lago's 88 rooms are air-conditioned and have an array of amenities, including furnished balconies, refrigerators, and free bottled water. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are also standard.
Guests of Hotel Del Lago enjoy features like a marina, free WiFi in public areas, and a conference center. Free valet and self parking are available, and there's also an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free use of bicycles, and a computer station.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 235 reviews