Not having one on one person communication at all. One set of towels for several days for two people, thank Goodness I had my own. Also Shampoo, conditioner and body cream one miniature set again for two people for several days. The whole facility didn’t provide Ice for customers while staying, only ice cube trays to make your own, really? The elevator doors need to be oiled they make so much noise every time it goes up and down it’s annoying!!!