Residence Inn by Marriott Munich City East4.0 out of 5.0
Recent guest reviews
I spent a week in Munich with my mom and aunt and we were so happy with this hotel! All three of us stayed in the same room and were very comfortable in the suite with the pull out couch. All of the staff were extremely friendly and helpful and we really appreciate all of their help with directions and recommendations around the city! This hotel is also perfectly located near the east train station so it was very easy for us to get around on the train. Its about a 45 min ride from the airport on the S-Bahn and then a 5 min walk from the station. Only about a 5 min train ride from Oktoberfest and Marienplatz as well...so couldn’t have asked for a better location!
When I made the reservation for our stay in Munich I reserved 3 rooms with 3 people per room. On the confirmation it clearly states that my grand total charges includes the charge for an extra person. During checkin it was not mentioned that this was an issue and everything went smoothly for the most part. When we checked out the front desk agent told us we had to pay $150 euro per room (50 per night for the stay for each room). We were confused and said that this was done already and the room was booked for 3. He said this did not matter and we had to pay. It was 4am and we were rushing to catch a flight so rather than fight there we paid and figured this would be a very quick easy refund when we get home. I contacted the hotel regarding the situation and got a response saying that extra room charge is their policy and attached my bill. I understand that is the policy, my issue was being charged twice for the same thing (seems this would have been easier if I lied like everyone else does and say I had 2 people in my rooms). I have since requested a refund and did not receive a response. I am sure now that the charge is disputed and the money is on hold I will get a response. Unbelievable to think this is how a Marriott Gold Member is treated. Did not think I would get hustled over 150 euro after spending 3,000. The next time I see this property will be as I drive by to checkin to the Hilton for next year's Oktoberfest.
We were only in Munich for one night, but our time here was great. The room was clean and comfortable, the hotel is a short walk to the tram for the center of munich, and the hotel was a great value. They offerered a great breakfast, which inluded outdoor seating. I was very impressed by the service and availablity of food during breakfast. It was extremely crowded when we were there, but everything was seamless.
I have to admit, I am a loyal Marriott guest so I naturally look for a Marriott hotel when I travel. This hotel is conveniently located close to the München Ostbahnhof (5-7 minute walk). From the Osbahnhof it is a quick ride on the S-bahn into the city. You can even buy your ticket from the front desk and have it charged to your room...very convenient. The room I was given was very neat and clean upon check in. I was definitely lucky to have gotten a room with a shower stall versus a bathtub. The room was spacious with a kitchenette, stove, pull out sofa, desk, etc. I only stayed for one night so it was good enough. The breakfast buffet was great! Definitely a lot more than you get in the US. Breads, meats, cheeses, eggs, sausages, potatoes, pastries, fruits, juices, coffee machines with options (espresso, cappuccino, coffee, latte macchiato, etc). This was a great place to stay on opening weekend of Oktoberfest!
Stayed 5 Nights and we were really surprised on the 3 Night Not to have the Room cleaned ( garbage emptied, New amenities) ... An employee at the Lobby replied us that for 5 Nights stays the roms are only cleaned twice !!!! Had to ask for shower gel ( we are a couple ) only obtained 3 Shampoos and 2 New towels in a laundry bag !!! For the Price we are Waiting for another service standards ... I mTravelling frequently and Even in " Low coast Hotels like Motel one and Others , Rooms are cleaned Every day ....
Convenient location, walk to Ostbahnhof Station only 5 minutes away. Staff was excellent with great dining recommendations. Breakfast at the hotel was the best we had in our travels in Germany. Would definitely stay there again.
Here on a regular base. That's one of the Marriott Hotels without Management at all. We are here 2-3 a year but always with new staff. Completely new staff! Nobody knows us and we always get ask if we visit for the first time... After 6 years they should know us. Yesterday we arrived at 10pm. And the sofa-bed for our kids weren't ready. The receptionist came to our room - opened the sofa and told us to make the beds by ourselves (the pillow and cover inlays are inside the cabinet and we need to put the covers by ourselves). That's a no go! You never receive a nice word from one of the people. Not a good morning and even at the restaurant there is no greeting at all. That's a hotel without a soul:(
We stayed two nights - family of four with two kids (age 9 and 14). The quality of this Marriott is far better than those in the United States. Much cleaner and modern. The staff were very warm and English-speaking as needed. The location is great, close to the train station and an easy 30-minute walk through safe and beautiful neighborhoods to the downtown action. There's a Hertz car rental counter in the hotel, which made it easy for a trip to the countryside. And let's not forget the AMAZING Italian restaurant located next door to the hotel for a little change of pace from traditional Bavarian food.
The hotel is situated about 5 minutes from the Ostbahnhof train station, which is only three stops from Marienplatz (old town). Taking the S-Bahn train from Munich International Airport was simple, which is close to half an hour away. The area is more residential. One should be aware that most of the local shops close around 8pm. So if you need to buy something or get a snack, then you need to buy your stuff at the Ostbahnhof train station. The local DM store at the train station closes around 11pm, I think. The local grocery store (LIDL) closes earlier than that. My family of five booked two rooms for one week. They were more than comfortable. As mentioned elsewhere, if you stay five days or longer, you will only get cleaning service on two days. Upon check-in, they ask you which days. This is a standard policy that is mentioned on the Marriott website. We didn't use the mini-kitchenettes, though. We used the laundry facilities (two washing machines and two dryers at the parking garage level; each load costs four euros for each machine; you have to purchase tokens from the front desk) As others have mentioned, the breakfast is very good (sausages, eggs, deli meats, salmon lox, cheeses, pretzels and breads, pancakes, fruits, yogurt, juices, etc). It puts the American locations to shame. (Trust me, I just stayed at the corresponding location by the Portland, Oregon, airport for this past weekend's total eclipse viewing.) After a week long, one does get a tired of the selection, but it's still much better than other continental/complimentary breakfasts I've had in the U.S. In fact, it was some ways tastier than the offering at the Hilton Munich Airport. There is a also a bistro/bar area where you can watch the sports matches. The TV in the room offered primarily news channels in various languages. There was no family programming. The first night I was able to stream Netflix. Afterwards it did not work. Apparently, Netflix will block streaming to locations that may use proxy services. As it was close to the train station, we were able to go all over Munich easily. It was also our starting point for our trip to Salzburg. The front desk staff was always helpful. However, they do not serve as concierges. So one should not expect them to make reservations for you, for instance. In general, their command of English was good. By the way, there is a good gelato place (Il Gelato Italiano) a block from Ostbahnhof; it stays open past oil 10:30pm.
Got quote for 3 nights for 2 seniors and 14 year old Grand daughter for 594 euro with the statement "Extra adult charge (children may be exempted) -50.00". When we arrived I was told bill was 744 euro or 50 euros more per night(!) for the 14 year. I protested that 50 euros per night for a 14 year old was unreasonable since i was already paying 254 one night and 170 euros the next two nights I asked to talk to the manager and was told he was on vacation, I asked to talk to the assistant manager and was told he was on vacation too. I said that's pretty poor to have all the managers on vacation at the same time at the height of the tourist season. I also felt they should clearly state in their quote the age cut off and the amount per night etc. Thankfully they eventually removed the extra charges. Re: bad service we returned one evening and found no shampoo/conditioner and after no one would answer the front desk phone, wife went down and requested in person. She was told it'd be sent up but it never arrived and next morning she had to go to house keeping and get it herself. The front desk often had only one person trying to do everything. Poor management as the hotel was full & many persons with complaints. Breakfast was so crowded and everything running out etc. The room we were in had the highest, most narrow, shower (tub) I've ever seen and I've been 70+ countries and hundreds of hotels. One had to climb about 2 feet off the floor and about 24 inches wide (see photo). This is an accident/lawsuit waiting to happen. Will not stay there again.
- Free continental breakfast
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour health club
Located in Au-Haidhausen, Residence Inn by Marriott Munich City East is within 2 miles (3 km) of popular attractions such as English Garden and Deutsches Museum. This aparthotel has 125 rooms and welcomes guests with conveniences like free breakfast, a 24-hour health club, and free in-room WiFi. It's also close to Marienplatz and Bavarian National Museum.
Start your day off right with a free continental breakfast offered each morning. This aparthotel is home to a restaurant and a bar/lounge.
All 125 soundproofed apartments feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 32-inch flat-screen TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and laptop-compatible safes. Limited housekeeping is available.
Guests staying at Residence Inn by Marriott Munich City East enjoy a 24-hour health club, a sauna, and free WiFi in public areas. Self parking is offered for EUR 20 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 472 reviews