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Got this hotel on a very good deal. Was beyond my expectation!!! Front desk was courteous and polite. Houekeeping staff was good. Rooms were clean and nice. Breakfast was good with variety. Will definitely go back if prices are lower.
The worst hotel ever in my life, i suggested this hotel to one of my overseas client for a business trip, when i went to meet him i was informed that visitors are not allowed to meet to the guest staying in the hotel, how strange was that, he is a heart patient and strictly on a restricted diet,i had got him home made lunch, but how wierd was it not to allow the visitor to meet them in their room, finally i spoke to manager Barkha sharma to request her to grant me permission to go and meet him in the room,but the way she spike to me was so rude that i thought i am not in a 4 star hotel and its some 0 star boarding and lodging hotel, for any overseas guest,visitors are a must,will never ever recommend this hotel to any one,
Rooms are good. Reception staff is rude. Breakfast good.bathrooms ok, Can be cleaner. Food not bad. Ambience is ok. Didn't ask or use gym. Towels look old. Housekeeping really need to do their Homework and benchmark the cleanliness to other equivalent hotels.
This hotel was chosen because its front desk works 24/7 and as I had a late arrival, predicted for 9:30 pm until get the luggage, go through the customs, taxi would be almost 11 pm. It`s very close to the BOM, the international airport .I was happy for that and happier to know that even with my flight delayed I go there at 1 am on the next day. The hotel is very clean, and elegant. The shower perfect, toiletries, comfortable bed and pillows , AC very quiet, nice internet. The buffet breakfast has a lot of choices and is delicious! The front desk and all the staff are very polite, and helpfull. I highly recommend it!
This was probably one of the worst hotels we have stayed at! We had booked a double king room with breakfast. This was in our booking confirmation. At the reception, the staff told us we have to pay extra for the breakfast. It took us a while to explain to the staff that it was already pre-booked and they told us that our booking agency must have made a mistake (we booked through booking.com!!). After a while it was sorted, however their attitude was very unpleasant. As we checked in, I asked kindly if they could please give us a nice big room. We had already booked a king double room, however they gave us a room with two singles. The reason for this was apparently the king double would be too small for us (we are two slim women)!! The room itself did not have a proper clean, and there was dust and marks everywhere. I went downstairs to complain, and they said to wait 10 minutes and someone will come and clean the same room. I insisted that they move us to a different room, as there is no way they would have been able to clean the room in that time and we were so tired. In the end they did move us to a king double - which is what I booked, but still nothing great. The next morning we went down for breakfast, and half way through the breakfast we were told we have to pay for it, considering we had already discussed the day before that no extra payment will be taken! During breakfast I had to go to the receptionist and explain the whole booking confirmation again, and even showed them the email confirming breakfast is included and they still thought booking.com had made a mistake. Eventually they agreed, but by that time we had lost our appetite. All the receptionists were incredibly rude!!! Please avoid at all cost, there are much nicer hotels in Mumbai for the same price!!
This is the worst experience you can ever get in a luxury hotel in Mumbai, towels were not changed in two days, as you can see in the photo, in fact I have never experienced any hotel like this, no new towels, no towels at all actually(but bed is made). As you can see, the shower space has a slippy stone ramp, which is a real danger and threat to life, I fell over because of it and hurt my back. This is definitely the worst hotel I have experienced in years. Recommend all to avoid at all cost.
Very clean and quiet hotel very suitable for solo business traveller. Just walking distance from domestic airport. Decent breakfast buffet served by hygienic kitchen staff. Hotel staff is great also. Only suggestion is that they should have a business centre, like similar hotels.
This is a really nice looking hotel. Not just the lobby and restaurant, but also the rooms are beautiful, well lit, and have a modern feel. It is clean, the wifi was super-fast, and the breakfast was delicious. A few things that I was not happy with- design of the shower (where you have to get wet while you try to turn it on), the paucity and poor training of the front desk staff, the cleaning service (mindless half-hearted attempt to clean and restock), and the lack of a fitness center. What surprised me most was just how understaffed the place was. To handle phone calls and 5-6 guests, there was a total of one person the day I checked in. Similar staffing levels all 3 days that I was there.
I booked the room for me and my gf. Hotel didn’t allowed my gf to let in because we were not married. I stayed for 3 hours and they didn’t even refunded me the money. Worst staff. The manager don’t know how to talk wit the person. Thank you.
The hotel was very clean and tidy. The location is very close to the airport which was the only reason why we chose this. It is right opposite the petrol station so smoking nearby is very hard and people stare. The hotel staff are not very helpful in terms of showing you places or even getting a taxi. The room service is very expensive and even the daily room rate. It’s ridiculous how much tax they charge for no apart reason.
Located in Western Suburbs, Genesis Hotel Near Mumbai Airport is within a few miles (5 km) of popular sights such as Juhu Beach and University of Mumbai. This 102-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free valet parking.
This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
The 102 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free newspapers, free bottled water, and safes are other standard amenities.
Guests of Genesis Hotel Near Mumbai Airport enjoy free WiFi in public areas, free newspapers, and laundry facilities. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 1200.00 per room roundtrip. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables.