Cave B Inn

This was our 2nd stay at Cave B, the first of which had been pleasant and noneventful. This time, we rented a yurt for one night on our vacation and upon our afternoon arrival immediately noticed a significant number of wasps (9 directly visible but more hidden) clustered and swarming near the skylight. It was evident they had been there some time. Needless to say, this was an alarming issue that made the room plainly uninhabitable from any reasonable hospitality industry perspective. Naturally we immediately reported the matter to the front office, were told they would go "evaluate" the matter, and then went to do the wine tasting in the meantime. Two hours pass and we returned to the yurt and nothing had been done. So we went to the front office again, and they called maintenance again, who then showed up after we returned to our yurt. Now, finally, the severity of the issue had been grasped and the maintenance guy told us he would have to put a cover over our bed while he dealt with the issue as there would be "debris". It was unknown how long this would take, how much of a mess it would be, or whether they even had the tools to resolve it. At this point, we were frustrated and done wasting our time pushing and prodding an inexperienced & unperceptive management to do right and directly asked for a new yurt which duly we received, finally, after 3 hours of our limited vacation time mostly wasted. In retrospect we should have asked right away but we simply had not foreseen the front office's total inability to grasp the matter from a customer perspective, i.e. a.) A wasp infected yurt is not a remotely acceptable living situation and an immediate response is needed, not dithering b.) A customer should never have to proactively spend their time to resolve a serious issue like this which lies at the hands of management In the end, this was how we spent our tedious and disappointing afternoon at Cave B. We were scarcely given an apology, unsurprising as the front office lacked the experience and wherewithal to understand why perhaps we might be frustrated. Overall, it's unacceptably poor customer service for any hotel, but at the price point of Cave B it's particularly egregious. Nice property otherwise and the wine is decent.

Absolutely beautiful hotel and property right on the edge or the Gorge with incredible views. The restaurant has a really good breakfast buffet and menu options. The service could be improved. A lot of young inexperience staff. Several accommodation options. Beautiful vineyards all around the property. Perfect for morning runs or sunset walks.

Beautiful location with great views of the Gorge. We originally booked one of their cabins, which they overbooked. As a result, they set us up in one of their condos. We weren't happy about this initially as the cabins are in a prime location next to the inn and the condos are considerably further away. As it turns out, the condo was great. They are independent prefab structures with great views and we enjoyed the walk to the inn through the vineyards. The resturant was very nice, service was great and so was the food. And, of course, lots of good wine! Definately recommended.

We stayed the night in Yurt, which they promote as an “unplugged experience” where you can come watch the stars, listen to the frogs and relax. So unplugged they don’t offer a TV in the room. However, what we experienced there was complete opposite. It was like sleeping next door to a Seattle nightclub. There was a wedding party that took up the majority of the resort. First off, we should have been warned and given the choice if we really wanted to stay bring that the resort didn’t honor their 10 pm quiet time. The music was very loud and bumping while we were trying to sleep until midnight. The resort said they would ask them to turn down the music but nothing ever happened. I am pretty sure it got louder. The girls solution to my unhappiness about being unable to sleep was a pair of ear plugs and a 10 percent discount. After the music stopped at midnight the wedding party continued to party and scream well into 2 am. When we woke in the morning we had a keg outside our yurt. I went to make a cup of coffee but there was a silk worm who made its nest in my cup. I then I ent to take a shower but there was no hot water, so cold shower it was. I asked to speak to the manager but she was out of town and was told she would call Monday. I did not speak with her until Thursday. The manager listened to my bad experience and offered me a complimentary overnight stay during the week. We stayed on a weekend night and should have been offered the same. We paid 500.00 for the night on a weekend and during the week the prices are about half. I let her know that wouldn’t work for me. Ultimately half of the cost of our room was taken off. I’m my opinion all of it should have been comped ir a return visit on a weekend should have been offered. 250.00 a night is still a lot of money to pay to be kept awake all night because someone paid a lot of money to basically buy the place out for the wedding and no one else mattered. They should have enforced their quiet time and didn’t. The managers excise was she couldn’t control what the hotel guests do. Oh really? Pretty sure other places I’ve stayed have no problems with this. The other option would have been to warn us and let us decide if we still wanted to stay. I have had better customer service at a best western. For the amount of money they charge our experience should have been top notch in every aspect. It was a beautiful resort with so much potential if they only had the right employees running it.

One of my favorite places to relax and disconnect. Romantic getaway for couples. I have stayed in the cave rooms as well as the individual cliff houses. Cool winery, great spa, excellent restaurant. Views are amazing. And if you go during the summer you can take advantage of the awesome pool. Highly recommend.

My husband and I were really impressed by the staff - they really put their guests needs first. The location is also unbeatable and the winery was a delight. The whole experience was great - we highly recommend.

I’m conflicted. And it’s largely because of the stunning beauty of the area. How do I rate this place? My wife and I were at Cave B recently to celebrate our anniversary. Originally we were going to stay-cation, but my better half wanted some pool time and warm weather. I researched Cave B, but the $600/night pricing (included a spa credit and food credit....each for $100) was not in our budget for the weekend. We elected to stay in Wenatchee for a night and do a single night at Cave B. Arriving at the property is quite spectacular, as the beauty is undeniable. For us, it went downhill from there. I’m not going to replay our experience play by play, largely because there are many well-written reviews in this thread that have already more or less described our experience. That said the point I do want to punctuate is this: you can have a good time here (we did). You will be in awe of the beauty. I didn’t find any of the staff uncaring or incompetent. But, if you’re looking for a 5-star experience to match the 5-star pricing, you are going to be very, VERY disappointed.

When we were looking for a place to accommodate a last minute reservation for 10 firefighters for the night, no one seemed to be able to do it. But Cave B went above and beyond to provide us lodging. The staff here was friendly, welcoming and genuinely supportive. We haven’t stopped talking about it and we are forever thankful. -Wildland Firefighters

The location is certainly breathtaking, and the restaurant served an excellent dinner. Unfortunately our first and lasting impression was negative as a front desk person upon check-in somehow had our reservation dates confused and kept repeating that we were not expected until the following day although they would accommodate us with some extra time. The staff member never left the slightest possibility it was there error, but instead seemed sure we were unaware of our own wedding anniversary date. After returning home from the weekend and finding our confirmed reservation email for the dates in question, I sent it to the manager personally with some feedback on the negative front desk encounter. No reply. Overall, the service at the Inn doesn't live up to the high-end stay price and there isn't much to do after the first day at the property.