Hotel Baltschug Kempinski Moscow5.0 out of 5.0
Recent guest reviews
We stayed for 3 nights and we enjoyed the good location of the hotel.But I have to say that the staff were not friendly as they should be,specially for a woman named Marina at the Reception.She was extremely rude,misleading concerning information about the hotel offers;she even went as far as insinuating that I was lying when I complained she didn't give me the right information !!! These people have to understand that for the amount of money I am paying for my stay at their hotel,I am entitled to a perfectly respectful manner of hospitality. Customer service is the key to success in the hotels business.This Marina does not fit at all. I regret not talking to the management about her bad behaviour :(
This was a great experience. The room was huge, with a large lobby area with storage, a beautiful bathroom and enormous bedroom with a desk and armchair as well as the usual minibar etc. Beautifully clean and well appointed, as were all the public areas. The breakfast was really good, with food cooked to order as well as a vast buffet to choose from. Helpful staff and I should mention in particular the reception- a staff member thought one of our group had left their passport and came to find them, which was very impressive for such a large hotel. Although our room did not have a view- it faced an internal courtyard, it meant it was very quiet at night. And from the lobby you had a view of Red Square which was only 5 minutes walk away across the bridge
It will be a very short review: stay there if you're going to Moscow. The best views of any 5-star Moscow hotels I know. The best rooms in various categories (and I've been coming to Moscow and staying at various hotels for over 20 years) of any hotel. The undervalued restaurant with exceptional food and service. One of the best Spas in Moscow. And, last, but not least, the most amazing people who work there. The only minus was its location - you'd have to cross the bridge to get to the Red Square. However, over the past couple of decades, that area became one of the most popular in Moscow, with dozens of restaurants, bars, etc. The hotel is close to the Metro and Tretiakov Gallery. You can also walk along the Moscow river embankment now - the air keeps getting cleaner. Frankly, not sure why I stay at other hotels sometimes. Perhaps, to keep confirming a simple truth: the Balchug had always been the best.
Concierge staff been great recommending restaurants went to one near hotel then by metro to Pushkin cafe worth a visit. Try to avoid traveling by car/taxi traffic is crazy at a standstill constantly. Only negative of hotel shower is over bath which shouldn't be in 5 star. Breakfast is very good great variety everything you could want
Have recently been to Moscow on a business trip and stayed for 2 nights. Great location, friendly staff, spacious and cosy rooms with all the amenities a 5* hotel should have. Would definitely recommend it and stay over again. Without crying over spilt milk, some of the security officers at the entrance could be more polite and helpful next time. However, this hasn't overshadowed my overall impression of the hotel.
My first visit to Moscow. I was a bit nervous... While my friends wanted to see the Kremlin on the very first evening after we arrived (after already a long walk south of the red Square at the other side of the Moscow River) we were about to cross the large stone bridge to the Disney World Cathedral. I decided to have some tea instead...So I sat down in the beautiful hotel on the border of the Moscow River at the Kempenski Hotel I asked advice of the charming waitress on some real Russian dishes and she suggested Beef Stroganoff or Beet Soup, here made with duck. I ended up enjoying my first cup of BORSCHT, the national and famous Soup. It costed only a bit more than a pot of tea. It was served with warm bread and butte. Mmmmm!r Would there be anything typical Russian to drink? Yes: morse. What? A berry drank without sugar. I ordered it out of curiosity and guess what?! It cured my beginning bladder infection! And that for only 1300 rubels…. On the picture you can see how it was served
All in all, this is a great choice if you're in Moscow. The common areas are gorgeous, the location could not be better, and the breakfast was exceptional. The staff were all very nice and helpful, and the spa was quite nice. My only complaints are minimal, and would not keep me from staying here again, but in an effort to provide as much information as possible, I thought I should include them. First, our room was pretty small and had only one small window (unlike the hotel's pictures). The view was still quite nice, but it would have been nice to have two windows, or at least one large one. Second, the hair dryer was not what I would expect from such a nice hotel. It is attached to the wall and you have to continually hold the button down to make it run. They also do not have an iron and ironing board in the room - if you want something pressed, you can pay to have them do it, but I like having the option to do it myself. Besides these minor issues, we loved the hotel!! It really was wonderful to be so close to Red Square, the room was clean and quiet, and the breakfast was really top notch!!
Mid May 2017 we were in Moscow, as a tourist stayed only for 3 nights, we tried to spent our time as efficient as possible. Baltschug Kempinski served our purpose. It's only crossing bridge distance to get to the Red Square, so easy to access Palace Kremlin, the churches, and the GUM Department store. Everything well designed and managed including the Gym and Spa, however, we did not have time to enjoy it. The beautiful lights around Red Square keep us stay late till 9:30pm, too little time left to enjoy the facilities. Breakfast buffet is excellent, salmon caviar and champaigne are served constantly. We definitely enjoyed every morning! Maybe because of the location is sensitive, each time getting into hotel has to pass security checks. Or maybe it's safer for all guests....... We feel very much home with the time our stay in Baltschug. Will like to come back sometime.
Central enough to walk to Red Square, but isolated from the worst of the traffic and bustle by the Moscow river. You'd have to be extremely hard to please to fault the staff here for politeness and a willingness to assist.
Great location on the river, right across from Red Square, 5 min walk. Got upgraded by lovely lady on reception to groom with view of The Kremlin. The room was good , with all the usual amenities. We stayed for 4 night and had breakfast swell. Good selection of hot/cold foods, caviar and champagne too. We stayed 30/04-04/05 , be aware that towards end of week, Red Square was off limits , due to rehearsals for the following Mondays Victory Parade, the public was not allowed in the square. Plenty of lovely sights and building/statues to see on sightseeing trips too.
- Walking distance to State Tretyakov Gallery
- Free WiFi in rooms and public areas
- Onsite dining
State Tretyakov Gallery is a short stroll from Hotel Baltschug Kempinski Moscow, and other popular attractions like Moscow Kremlin are within a couple of miles (3 km). This 5-star hotel welcomes guests with 227 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Located centrally in Moscow, it's also close to Red Square and St. Basil's Cathedral.
Enjoy dining at one of 2 onsite restaurants including Baltschug Grill, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.
All 227 air-conditioned accommodations feature sitting areas. 40-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include minibars, free newspapers, and free bottled water.
Hotel Baltschug Kempinski Moscow features a full-service spa, an indoor pool, and a fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for RUB 7700 per vehicle one way, as well as limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1028 reviews