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Sleep Inn & Suites East Chase

2.5 out of 5.0

Recent guest reviews

clean, great staff, easy on and off to I 85. great stay to visit family.everyone on staff were friendly and good at their job

Everything was really nice. They were in the process of redoing the lobby floors, but made the best of it, they handled it very well!

Sleep inn was very clean, comfortable very well maintained. Very nice breakfast included and the coffee quite tasty. Keep up the quality.

First off, there was absolutely no parking when I arrived. I was instructed to park along the curb somewhere. Not ideal when you have 2 young kids traveling with you. Second, whoever "cleaned" my room forgot to actually clean it. The beds were made and sheets changed, but that was it. My coffee cup was still where I left it, no clean cups provided, bath towels weren't changed, dirty washcloth from kids bath was still left in the tub, nothing was cleaned at all, coffee wasn't replaced for the next morning. And, when we walked in the room after the "cleaning" the room smelled terrible. I was absolutely floored. We didn't spend much time at the hotel as we were visiting family, so I'm thankful for that. And it wasn't a horrible hotel - I'm just shocked by the lack of cleaning service and the fact that there's not enough parking to accommodate their guests.

Customer service was excellent. Cleanliness of the hotel was great. The only downside of the hotel to me was, the GYM need more equipment.

I was very please with my handicapped accommodations. The bathroom was very spacious with high seated toilets. I would suggest walk-in showers since some guest may not be able to climb over bathtub-showers. However the room was great - comfort beds made for an excellent night sleep. I was a little disappointed with the breakfast. Please use good sturdy paper plates instead of Styrofoam - not environmental safe. Other than that I enjoyed my stay.

Giving the bad First, Small glitch within the use of the heat/ac. The room was cold when we first arrived, so we turned the controller on warm to knock off the chill. Bc it wasn't used for so long, it smelled as though it needed to be cleaned, but that eventually faded away. Beside that, Awesome experience: Clean, Professional Guest Services, Wonderful location. First time staying and didn't really think it'll be as nice as it actually turned out to be.

Room door was messed up, so therefore got locked out. Had to wait on maintenance for atleast 1 1/2 HOURS. One of the receptionist was very unprofessional. I told her about it and she said 'Chiiiiillllleeeeee, ion know what to tell ya' (NO LIE, I was just to shocked). I finally got moved but it was a handicap room. NEVER AGAIN!!!!

Great Football Weekend at Auburn University and just a short drive back to Montgomery

The room was small but clean and comfortable. The bathroom was small but the shower was really big.

Most of the staff ignored me. The few I interacted with were friendly, but those were only at the front desk. The room was nice. The biggest problem I had was the first morning I was there, a housekeeper tried to enter my room while I was getting out of the shower. I had the "DO NOT DISTURB" tag on the door. They did not knock or anything. They just tried to come in. Luckily I had the safety latch on. I won't stay there again.

Upon arriving discovered I could not use AARP card because of third party reservations. Staff seemed unconcerned. Paid more than I thought I would. Also, cleaning crew did not leave cups and coffee for night and morning.

Wifi never worked, other wise not bad, ;-) showers Was great!

This hotel is very nice. The beds are comfortable, clean, and it is affordable. I love staying here.

Hotel was clean and comfortable. Couldn't ask for a better place to stay.

Found several small black hairs in bathtub upon check in and they did not clean the room very well either.

Hotel staff was courteous. Room was clean. Convenient for traveling to Montgomery/close to shopping areas.

I had 2 complaints: 1. I wanted my room serviced after 12:00; but cleaning staff were not available 2. I wanted a later breakfast time Otherwise I was pleased with the motel.

Everything was very clean, all the comforts of home. A/C was running when open the door to the room. The only negative was that my parents (staying across the hall) that their soaps from the night before were removed (good), but no new replacments were made (bad)...even after making a comment to the front desk (two days). Arrived at 8:45am for breakfast to find out that I got the last egg and sausage and the attendant said she wasn't making any more. Okay...? I asked if she'd please cook 2 more eggs for my parents, and she did!

When I checked in at the front desk, the receptionist was very friendly and helpful. I asked her to put me on the top floor so that I would not have to listen to anyone above me - knowing that I am a very light sleeper. She didn't and I listened to big foot pacing his room until far after midnight! This did not make me very happy! The room was overpriced and I didn't appreciate the inconveniences I had to pay for.

10150 Chantilly Pkwy Montgomery AL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located 2 mi (3.2 km) from EastChase Shopping Mall, Sleep Inn & Suites East Chase is within a 15-minute drive of Auburn Montgomery. This 66-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Centrally located in Montgomery, the hotel is also within a 15-minute drive of Eastdale Shopping Mall and Montgomery Museum of Fine Arts.


Dining

Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service.


Rooms

Sleep Inn & Suites East Chase's 66 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Other amenities include free weekday newspapers, free local calls, and hair dryers.


Property features

At Sleep Inn & Suites East Chase, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and a seasonal outdoor pool.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Sleep Inn & Suites East Chase

Everyone (4) Couples (5) Business (5) Family (3) Other (2) Friends (2)
5

great place to stay to visit family

Everyone

clean, great staff, easy on and off to I 85. great stay to visit family.everyone on staff were friendly and good at their job

By , from slidell,la on Jan 30, 2017

5
Everyone

Everything was really nice. They were in the process of redoing the lobby floors, but made the best of it, they handled it very well!

By on Oct 18, 2016

4

great weekend stop

Everyone

Sleep inn was very clean, comfortable very well maintained. Very nice breakfast included and the coffee quite tasty. Keep up the quality.

By , from Florida on May 28, 2016

3

i think they got distracted while cleaning my room

Everyone

First off, there was absolutely no parking when I arrived. I was instructed to park along the curb somewhere. Not ideal when you have 2 young kids traveling with you. Second, whoever "cleaned" my room forgot to actually clean it. The beds were made and sheets changed, but that was it. My coffee cup was still where I left it, no clean cups provided, bath towels weren't changed, dirty washcloth from kids bath was still left in the tub, nothing was cleaned at all, coffee wasn't replaced for the next morning. And, when we walked in the room after the "cleaning" the room smelled terrible. I was absolutely floored. We didn't spend much time at the hotel as we were visiting family, so I'm thankful for that. And it wasn't a horrible hotel - I'm just shocked by the lack of cleaning service and the fact that there's not enough parking to accommodate their guests.

By on Apr 7, 2016

5

great trip

Couples

Customer service was excellent. Cleanliness of the hotel was great. The only downside of the hotel to me was, the GYM need more equipment.

By on Nov 18, 2015

4

disabled accommodations

Couples

I was very please with my handicapped accommodations. The bathroom was very spacious with high seated toilets. I would suggest walk-in showers since some guest may not be able to climb over bathtub-showers. However the room was great - comfort beds made for an excellent night sleep. I was a little disappointed with the breakfast. Please use good sturdy paper plates instead of Styrofoam - not environmental safe. Other than that I enjoyed my stay.

By on Jul 13, 2015

4

relaxing, quiet stay!! thumbs up

Couples

Giving the bad First, Small glitch within the use of the heat/ac. The room was cold when we first arrived, so we turned the controller on warm to knock off the chill. Bc it wasn't used for so long, it smelled as though it needed to be cleaned, but that eventually faded away. Beside that, Awesome experience: Clean, Professional Guest Services, Wonderful location. First time staying and didn't really think it'll be as nice as it actually turned out to be.

By on Jun 28, 2015

2

worst experience ever

Families

Room door was messed up, so therefore got locked out. Had to wait on maintenance for atleast 1 1/2 HOURS. One of the receptionist was very unprofessional. I told her about it and she said 'Chiiiiillllleeeeee, ion know what to tell ya' (NO LIE, I was just to shocked). I finally got moved but it was a handicap room. NEVER AGAIN!!!!

By on Jun 8, 2015

4

great football weekend

Couples

Great Football Weekend at Auburn University and just a short drive back to Montgomery

By on Apr 20, 2015

3

auburn game

Couples

The room was small but clean and comfortable. The bathroom was small but the shower was really big.

By on Oct 6, 2014