Best Western Plus Monterrey Airport3.0 out of 5.0
Recent guest reviews
Rude staff. They don't treat you like a guest, the treat you like cattle. I cancelled my reservation for the return trip. I will not ever stay there again, not even if it was free! The hotel was empty (I now know why), the air conditioning was not up to par. The only good thing was the guy guarding the parking lot
The hotel is comfortable and the staff is easy to deal with. The location was great for our visit to the National Charros youth Competition. The hotel was really busy so we only had breakfast one morning because it was so busy. Other than breakfast, I wouldn't recommend the hotel restaurant.
Beautiful hotel, nice, large and clean rooms, near to the airport far to city. People at front desk are nice and helpful. Easy access to public transport. You can make coffee in your room, and if you call for help at 1 am they don't have problem to assist you. Fully recommended and hope to visit again.
Had an early flight home from Monterrey airport and wanted to stay somewhere nearby the night before. Booked a very affordable room by going to hotel website. We arrived early evening and after we checked in the shuttle driver, who was hanging out in the lobby, offered to take my husband and I to a nearby restaurant for dinner at no extra charge. It turned out to be a great local restaurant with nice authentic food. All we had to do was motion to the waiter that we were done and he called the driver to pick us up. We gave a small tip for this service and were pleased with this thoughtful step above and beyond. The hotel itself was clean and comfortable. Great water pressure in the shower and a small mini hairdryer in the bathroom. Free in-room wi-fi but not a strong signal. The included breakfast buffet was decent. Make-your-own waffles were a special treat. Chilaquiles were good too. We drove to the airport, so I can't comment on the frequency of the airport shuttle.
We had stayed in several hotels close to the airport before. This one has the best breakfast we've seen. The room is definitely perfect to spend one evening, big and comfortable enough. However, since we stayed during New Year's Eve there was no restaurant service and the hotel was not ready with some basics such as a bottle opener or wine glasses for guests. Anyway a good place to stay one night!
We overnighted here due to a next day connecting flight from Mexico City to Houston. It cost us US$55 and for that price we got a big room with 2 double beds, a nicely functioning shower and a solid breakfast. PLUS a free shuttle to the airport 10 minutes' drive away. The staff were polite and friendly. The layout of the hotel is slightly odd: all the rooms surround a central breakfast atrium and open directly onto it (but having said that we had no problems with chatter in the morning). The lights in the room are the mini coiled fluorescent energy saving ones which, whilst I understand the reason for their use, gives the room a harsh glare. A small issue. The bathroom is simply functional and not luxurious or big, but spotless and well stocked. Unlike US-based versions of this chain this hotel actually uses real plates instead of awful strife am and they serve more than tired plastic eggs, sausage patties and bananas. There were quesadillas, Mexican-styled eggs and fresh melon in addition to the standard waffles and boxes cereals. Good job! Overall, a lot of bang for buck and an above decent transit hotel.
Stayed for several days in May 2014 and found that I could ask for little more at any hotel anywhere. Modern, clean, full amenities and even a very good internet connection, which is not common in half my stays anywhere. The staff was very attentive, seemed they couldn't do enough for you, which was true for the kitchen-dining area too. Would definitely stay here again.
The first you need to know is there are TWO Best Western at Monterrey Airport. The Best Western Premier (3 minutes away) and this one (15 minutes away). Be sure in which hotel do you have reservations in order to avoid some problems. Even the taxi drivers from the Airport don't know the difference between the two Best Westerns. This hotel is just fine. Fast check in, good rooms and a very convenient buffet breakfast (coffe, hot meals, fruits and cereals). Don't expect luxury. Expect a good place to rest
After a 20 hour trip that is an issue! Fast wifi, nice staff, free shuttle to and from the airport: cool business and family hotel. Extremely cost effective, they also have a close eye on safety at night over the premises.
I have been to many Best Western in United States of America However its fails to standards that one would expect.If you are vegetarian God Bless You!! They are not at all empathetic to what that diet is. One would expect when you are paying premium price for Best Western guarantee quality you will expect standards but very poor and dis-satisfactory Especially front desk staff name : Beri and Viridiana that you would expect utter customer satisfaction from...Extremely rude to talk with and very demanding as if they obligating us by letting us stay there I would never recommend this hotel to anyone. Please think 10 other options prior to selecting this hotel.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 65 reviews