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Recent guest reviews

I liked the quiet rooms and slept well. The housekeepers were friendly and helpful. The bed was comfortable. The property itself is well used and could use an overhaul of linens and interior updates. The food was mediocre, meaning, certainly edible but nothing special: kind of like a heat and eat food service without much craftsmanship - certainly no chefs were seemingly involved. Dining room service was very nice with pleasant staff and swift service. There isn’t much of a beach, but a good amount of lounge chairs for sunning. Please note: ocean view is NOT ocean front. Ocean view is nice but if frontage is preferred, please note the specific description of the rooms. The staff was extremely friendly as I imagine the entire island of people are friendly too!! Very nice people. I doubt we’ll return. Not because we’re disappointed, but because there are many more cities to see. If anyone asked, I’d tell them the resort is a good place to go and be relaxed for a decent amount of money. Nice people, decent accommodations (nothing spectacular) and quiet rooms with comfortable beds and premium channels. I’d say we got our money’s worth.

The property although a bit old, is very well kept. The beds are extremely uncomfortable and hard. We didn’t have a single good night’s sleep. The food, it mediocre at best. Considering the extra cost we paid for an all-inclusive resort, by my calculations you pay about $75 per person per day for the all inclusive feature. The food was made of the cheapest and low grade ingredients in all the restaurants, which actually shared the same dishes with the buffet, just presented them differently. Very disappointed with the food.. But the staff were just amazing and so helpful and positive. The people that work here are the best thing and greatest added value. The beach was very nice and well kept.

Safe hosptality friendly good food good drinks good entertanment

I liked the food and entertainment. Staff was average. Room floor was not clean and towels were very limited. Housekeeping was too late in the afternoon

The atmosphere and the attitude of the staff was wonderful. I wasn't to please with having to wait to sit down to the dinner at Portabello Wednesday night. I believe another venue should have been open, so people could have had the choice to eat elsewhere. The food was okay. It didn't really taste like Italian food.

our family enjoyed the water slide, the food and the entertainment.

The night entertainment was fun, but I did not like that we wasn't allow to swim after 5pm because all the pool were closed at 5pm. The sun was really hot in Jamaica so i didn't like going swimming while the sun was extremely hot because I have two young child with me. Swimming would have been better if i could have swam once the sun was down.

The property is definitely in need of updates. The chairs were almost all broken, the paint in the pool area was faded and moldy looking. The food was the same almost every single day. There were jelly fish in the ocean which prevented everyone from swimming in it. The pools closed down at 5pm every day but it was still HOT outside and my kids still wanted to play. The staff at the front desk was snotty and didn't want to help with anything but the staff in the buffet area was good. The only good thing was some of the shows at night and kid things to do like the fire guy, and bounce house. And Jermaine the photographer was the best!

The friendly staff and professionalism they represent

The buffet was terrible always running out of plates and food. The drinks were watered down. Spent most of our time away from the resort. Needs to be updated!

The Furniture was old in the bedroom. I sat on the stool and it broke with me. The chair by the poolside near the back restrooms my nephew fell down between the metal bars, the bottom fell out. I have a picture of a twisted stool legs from another room. Riduculous I am still in pain.

They have a 24/7 cafe where you can get specially espresso drinks , sweets, treats , and icecream. Few of the staff were amazing. Took forever at pool bar to get waited on, along with bad attitudes from them.

Don't waste your money, unorganized, front desk unprofessional calling guests stupid because they didn't have their computers system updated.

1 Sunset Blvd Montego Bay

Hotel highlights

  • Close to Montego Bay Cruise Ship Terminal
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Montego Bay Cruise Ship Terminal is within a mile (2 km) of Sunscape Splash Montego Bay – All Inclusive, and other popular attractions like Montego Bay Marine Park are within a few miles (5 km). This 308-room, 3.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a free water park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Enjoy dining at World Cafe, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

All 308 air-conditioned rooms feature free minibar items, furnished balconies, and coffee makers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and ironing boards are also available.


Property features

Sunscape Splash Montego Bay – All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Deluxe Suite, 1 Bedroom, Oceanfront

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 1 King Bed, Oceanfront

1 King Bed | Sleeps 3

Run of the House

2 Double Beds | 1 King Bed | Sleeps 4

Deluxe Room, 2 Double Beds, Oceanfront

2 Double Beds | Sleeps 4

Guest reviews for Sunscape Splash Montego Bay – All Inclusive

Everyone (57) Couples (4) Family (4)
4
Partner Couples

I liked the quiet rooms and slept well. The housekeepers were friendly and helpful. The bed was comfortable. The property itself is well used and could use an overhaul of linens and interior updates. The food was mediocre, meaning, certainly edible but nothing special: kind of like a heat and eat food service without much craftsmanship - certainly no chefs were seemingly involved. Dining room service was very nice with pleasant staff and swift service. There isn’t much of a beach, but a good amount of lounge chairs for sunning. Please note: ocean view is NOT ocean front. Ocean view is nice but if frontage is preferred, please note the specific description of the rooms. The staff was extremely friendly as I imagine the entire island of people are friendly too!! Very nice people. I doubt we’ll return. Not because we’re disappointed, but because there are many more cities to see. If anyone asked, I’d tell them the resort is a good place to go and be relaxed for a decent amount of money. Nice people, decent accommodations (nothing spectacular) and quiet rooms with comfortable beds and premium channels. I’d say we got our money’s worth.

By , from Traverse City on Mar 2, 2020

Review comment responded on Mar 9, 2020

Thank you for the review! We will do our best to have the cons mentioned rectified for a perfect future experience.

1
Everyone

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

Thank you for taking the time to write your review on your stay at our resort. We do value hearing your review as our aim is always to provide a hassle-free vacation without any inconvenience. The issues mentioned in your review is not our intentions and as we continually make improvements, we will consider the mentioned issues. Please accept our apologies and we do hope to have you with us again where you will experience the many enhancements. Have a sunsational day. Regards

4
Family

The property although a bit old, is very well kept. The beds are extremely uncomfortable and hard. We didn’t have a single good night’s sleep. The food, it mediocre at best. Considering the extra cost we paid for an all-inclusive resort, by my calculations you pay about $75 per person per day for the all inclusive feature. The food was made of the cheapest and low grade ingredients in all the restaurants, which actually shared the same dishes with the buffet, just presented them differently. Very disappointed with the food.. But the staff were just amazing and so helpful and positive. The people that work here are the best thing and greatest added value. The beach was very nice and well kept.

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

Thank you for taking the time to write your review on your stay at our resort. We do value hearing your review as our aim is always to provide a hassle-free vacation without any inconvenience. The issues mentioned in your review is not our intentions and as we continually make improvements, we will consider the mentioned issues. Please accept our apologies and we do hope to have you with us again where you will experience the many enhancements. Have a sunsational day. Regards

2
Everyone

By on Feb 21, 2020

Review comment responded on Feb 24, 2020

Thank you for taking the time to write your review on your stay at our resort. We do value hearing your review as our aim is always to provide a hassle-free vacation without any inconvenience. The issues mentioned in your review is not our intentions and as we continually make improvements, we will consider the mentioned issues. Please accept our apologies and we do hope to have you with us again where you will experience the many enhancements. Have a sunsational day. Regards

5
Everyone

Safe hosptality friendly good food good drinks good entertanment

By on Dec 8, 2019

Review comment responded on Dec 9, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

1
Everyone

By on Dec 6, 2019

Review comment responded on Dec 9, 2019

Thanks for the review! We will address the cons mentioned to improve our services. Have a Sunsational day!

4
Family with small children

I liked the food and entertainment. Staff was average. Room floor was not clean and towels were very limited. Housekeeping was too late in the afternoon

By on Nov 29, 2019

Review comment responded on Dec 2, 2019

Thanks for the review! We will address the cons mentioned to improve our services. Have a Sunsational day!

5
Everyone

By on Nov 27, 2019

Review comment responded on Nov 27, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

4
Everyone

The atmosphere and the attitude of the staff was wonderful. I wasn't to please with having to wait to sit down to the dinner at Portabello Wednesday night. I believe another venue should have been open, so people could have had the choice to eat elsewhere. The food was okay. It didn't really taste like Italian food.

By on Oct 8, 2019

Review comment responded on Oct 8, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

4
Everyone

By on Oct 4, 2019

Review comment responded on Oct 7, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

Sunscape Splash Montego Bay – All Inclusive

1 Sunset Blvd, Montego Bay,
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