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Recent guest reviews

I liked that the resort wasn’t too large. The property in general was a bit run down.

The staff and entertainment on the resort were excellent. They tried their best to make the experience enjoyable. Also the food was amazing. The condition of the entire resort was disappointing. We watched a piece of a balcony fall down. There were cracks on the ground near the pool. The lights in the pool were dropping out of the socket. We were placed in a room that needed serious renovation. They were constanstly running out of towels both beach and room towels. Also rags and bath mats were scarce. Everytime we asked for these items we were told they didn't have any. I paid extra to stay on the Cove side and was extremely unpleased with the conditions. I will never recommend this resort to anyone and i will not be staying there again

One day and night with no A/C the uncertainty to have to pass other day on the heat

Perfect locarion and ame ities for a destination wedding.

Excellent service excellent staff rooms were very clean the bed was nice and firm, it was the first time I ever stayed at a hotel and had no complaints at all.

Lots to do here, especially with kids. The water park (2 big slides and a very lazy river) is at the hotel as well as the gorgeous beach and several pools. Volleyball both on the beach and in the water, a pool table, ping pong, mini-golf, giant checkers and chess boards. Also free are snorkel equipment and kayaks. Nice restaurants as well as a buffet. Staff was friendly. Rooms were quiet and clean. There was some form of "entertainment" each night on the stage.

If you want the abbreviated review: Yes, I would go back, no its nothing fancy. - Pros: - Staff was AMAZING - Sunshine and Relaxation - which are exactly what we came for - The Terrace, Da Mario, and Gohan restaurants were good. - Cons: - We were suckered into sitting though a 90 minute presentation, trying to get us to buy into their vacation club - Buffet was not good - Resort is dated (didn't really care, not what we came for) Full Review: Profile: Family of 4, children ages 4 & 6 Check in - Absolutely wonderful. They grabbed us drinks and cold wash cloths, sat us down on a couch in the lobby and went over everything there. Restaurants/Food - - Each restaurant ran out of something every day - We came for the sunshine and the pools, not the food .... But if you've come for the food, then this may not be the place for you. - I had read many reviews that had advised to get to the restaurants right at 6. I am happy that I read that and that I did so. People lined up right at 6, and if you didn't then you had quite a wait. Dinner service was slow, but we did not mind, as we were in no rush, and anticipated this. Towels - We had no issues with the towels at all, they must have fixed the issue that others had complained about. Room - we had a Gardenview room with two double beds (Cove side). I think this was one of the updated rooms. the location and view were nice. room was clean. It would be nice if the dresser had a 4th drawer (since there

The cove was very beautiful but we spent most of our time on the splash side. The rooms were nice but my only dissapointment was that the bathroom tile could use an extra layer of bleach. The staff were nice. The food was so yummy and the resort was perfect for my 8 year old. We will be back!

Our trip started in one of the dirtiest rooms we've ever seen (dust, mold, blood) The staff did upgrade us to a much nicer cleaner room and ocean view. The food was very disappointing, the buffet selection was very poor and not much for kids. The buffet was almost always Jamaican and Mexican. The portions at the other restaurants were incredibly small. They were almost always running out of different foods (bacon, ice cream, syrup). For being a kid friendly hotel the food was not kid friendly. The hotel in general needs a ton of updating. The pictures posted online are deceiving. The water park was a joke...the lazy river doesn't work and there are no tubes for anyone to use. The pool lights are dangling from the walls by their wires on the bottom of the pools. I'm shocked no one has been electrocuted. Many of the pool chairs are broken. Overall, the whole resort needs to be updated and cleaned, painted, etc. The staff for the most part were all very friendly, but everyone is very laid back so don't be in a rush, plan to wait. The beach is very small. It's long, but thin. The beach is rocky and there is a lot of seagrass. I've been a lot of different places and resorts and this is not one i would revisit.

Unfortunately, it rained every day we were there (7 days), but thankfully only about an hour or so at a time. But overall the weather was pleasant. Had a "renovated" room on the cove side that was nice enough,considering that this was a 3 star resort. Food was average overall for us... buffet had a decent variety of avg quality taste wise, but the 2 specialty restaurants that we tried were a little disappointing for us. Didn't find the food that flavorful to us in either, although well presented. The wait time from being seated to being served was long...especially in the Asian fare restaurant. Other reviewers had made mention of this issue. I'd assume it's due to a kitchen staff issue more so than a wait staff issue. Found the resort activities to be somewhat sub par, esp. for adults. All the activity equipment needs upgrading. But despite the facilities shortcomings, the staff is outstanding, which made the overall stay pleasurable.

The staff was excellent; friendly and welcoming. Owayne greeted us and brought our bags to and from our room. O'Brian made sure the cleanliness of the entertainment area was kept up. Only issue with the hotel was the softness of the bed. Had a garden view. There was really no need to leave the resort. The buffet provided "A taste of Jamaica" dishes. Room service was great as well. I would be visiting in the future.

From the security at the gate entrance to front desk to bellman....the service was superb!! Great hospitality and entertainment. This will definitely be my hotel next visit! Rooms at the Cove were very clean and cozy. Easy and close access to the beach. Ambience at the restaurants were nice too. One of the best hotels on the island and I've been to many.

The resort may not be a five star resort but the people working there are at least six stars. They are extremely friendly, helpful and courteous. Everyone went out of their way to make our stay a complete success. We had been there before and will definitely go there again. From check-in to departure, everything was five star! We would recommend the specialty restaurants, although the buffet restaurant offers something for every taste.

1 Sunset Blvd Montego Bay

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Sunscape Cove Montego Bay - All Inclusive places you within 3 miles (5 km) of popular attractions like Montego Bay Cruise Ship Terminal and Montego Bay Marine Park. This 122-room, 4-star property has 4 outdoor pools along with a full-service spa and a casino.


Dining

Free buffet breakfast is served each morning from 7 AM to 10:30 AM. Relish the international cuisine at Terrace, one of 8 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

All 122 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Safes and ironing boards are also standard.


Property features

Sunscape Cove Montego Bay - All Inclusive features a full-service spa, 4 outdoor pools, and a casino. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Deluxe Room, 2 Double Beds, Beachfront

Full 2 | Sleeps 4

Club Room, Garden View

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Beachfront

King 1 | Sleeps 3

Junior Suite, 1 King Bed, Ocean View

King 1 | Sleeps 2

Guest reviews for Sunscape Cove Montego Bay - All Inclusive

Everyone (13) Couples (1) Family (2)
4
Everyone

By on Oct 16, 2019

Review comment responded on Oct 16, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

4
Families

I liked that the resort wasn’t too large. The property in general was a bit run down.

By on Oct 15, 2019

Review comment responded on Oct 15, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

4
Everyone

By on Oct 12, 2019

Review comment responded on Oct 14, 2019

Thank you for the review! We're excited to see that you are satisfied with your stay here at our resort. Please feel free to rate us and express your experiences on our trip adviser page. We will be looking forward towards your return!

1
Families

The staff and entertainment on the resort were excellent. They tried their best to make the experience enjoyable. Also the food was amazing. The condition of the entire resort was disappointing. We watched a piece of a balcony fall down. There were cracks on the ground near the pool. The lights in the pool were dropping out of the socket. We were placed in a room that needed serious renovation. They were constanstly running out of towels both beach and room towels. Also rags and bath mats were scarce. Everytime we asked for these items we were told they didn't have any. I paid extra to stay on the Cove side and was extremely unpleased with the conditions. I will never recommend this resort to anyone and i will not be staying there again

By , from NY on Aug 31, 2019

Review comment responded on Sep 2, 2019

Thank you for taking the time to write your review on your stay at our resort. We do value hearing your review as our aim is always to provide a hassle-free vacation without any inconvenience. The issues mentioned in your review is not our intentions and as we continually make improvements, we will consider the mentioned issues. Please accept our apologies and we do hope to have you with us again where you will experience the many enhancements. Have a sunsational day. Regards

5
Everyone

By on Jul 20, 2019

Review comment responded on Jul 22, 2019

Thank you for the 5 star rating.

4
Family with small children

One day and night with no A/C the uncertainty to have to pass other day on the heat

By on Jul 14, 2019

Review comment responded on Jul 30, 2019

Good day, Thank you for your feedback and sincerest apologies with the inconvenience you may have incurred with the Air Condition. It is never our intention to have our valued guest uncomfortable whilst on vacation and we will work to ensure this is never repeated. We do hope we will have another opportunity for you to vacation with us as we always aim to please.

4
Everyone

By on Jul 13, 2019

Review comment responded on Jul 15, 2019

Thank you for the 4 star rating.

5
Everyone

Perfect locarion and ame ities for a destination wedding.

By on Nov 26, 2018

5
Everyone

Excellent service excellent staff rooms were very clean the bed was nice and firm, it was the first time I ever stayed at a hotel and had no complaints at all.

By , from Bronx N. Y. on Nov 3, 2018

4

fun family friendly hotel on the beach

Everyone

Lots to do here, especially with kids. The water park (2 big slides and a very lazy river) is at the hotel as well as the gorgeous beach and several pools. Volleyball both on the beach and in the water, a pool table, ping pong, mini-golf, giant checkers and chess boards. Also free are snorkel equipment and kayaks. Nice restaurants as well as a buffet. Staff was friendly. Rooms were quiet and clean. There was some form of "entertainment" each night on the stage.

By , from Washington, DC on Apr 1, 2018

Review comment responded on May 7, 2018

Good day Meredith, As an Unlimited Fun family vacation, we offer entertainment and fun activities for all ages especially for children. We know also, once the children are happy, the parents will be happy also. Shaudae Brown eConcierge

Sunscape Cove Montego Bay - All Inclusive

1 Sunset Blvd, Montego Bay,
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