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Jewel Runaway Bay Beach & Golf Resort All Inclusive

4.0 out of 5.0

Recent guest reviews

When we pulled into the Jewel, we were very nervous. The lobby was nice, but dated, and there wasn't much else we could see. The staff was pleasant, and check-in was pretty smooth. Our rooms weren't ready, but they held our stuff and pointed us in the direction of some food. After lunch, we were right to our rooms. We had oceanfront junior suites, and they were nice. Great view, the building had a pool and a hot tub, and they were quite spacious. From there, we were thrilled. Very easy resort. Small enough to be safe and simple, but big enough that there was plenty to do. Pools were clean, the waterpark was a lot of fun, and the food was definitely adequate. It's not gourmet, but they make it easy...which is awesome! We hardly ever go back to the same resort, and we would consider doing so at the Jewel Runaway Bay. This was a great family resort!

Overall our stay was ok. Check-in was a big cluster. One front desk staff was checking in several famillies at the same time. Messing up the paperwork. We have a family of 4 and I booked a room with 2 queens beds but at check-in that option was not available. They gave us a room with ONE KING BED! Not ideal for 4 people. They did not try to accommodate our request with a room upgrade. Food was ok. Nothing to brag about. Dinner took on average 2 hours from the time we were seated to the time we were done. Very slow service. I will not be returning to this resort.

The hotel is great, 2 floors so no waiting for elevators. Everything is super clean and convenient. The water park is really fun, awesome slides and lazy river and importantly has CLEAN water. My kids enjoyed "teens and tweens club" with many organized sport activities (water polo, volleyball, soccer, swimming in waterpark, catch the flag, manhunt, etc.). The only down side we thought was that -- the bathroom in the hotel room has NO doors! The door to the toilet room is from glass so we had to put a sheet over it. I wonder who would think of designing a bathroom this way for a family with children?!? Other than that, my family with 2 kids had fun and may come back. I'd recommend this resort to families with children (not so much for adult couple though).

My husband and I took our 2 month old and three year old on vacation here. It was a great experience. This resort was very family friendly and the staff were great with our two small children. By the end of the trip everyone knew who we were and would make sure everything was going well. Our three year old loved the water park. We could relax in the lounge chairs while she played in the small kids section because she was within eyes watch. The resort was very clean, lots of food options and activities to constantly participate in to keep everyone entertained. The only thing I would change was our room did not have a bath tub so I would bath our two month old in the sink but it was rather small and would make things a little difficult. We booked very late and had the basic room. We were worried about staying in this room, but were overly pleased/surprised with it. We will be coming back for another trip very soon!

My stay at hotel was ok. The beach was rough. The room I booked was premium and it was no good the AC was leaking but they end up giving me an up grade.They have great customer service. I left my bag on the bus serviced to pick us up from the airport and the staff did everything to helps get my bag back. Fortunately, they located it and I got it 2 hours later. Thanks to the excellent staff at Jewel. You guys are great!

Numerous entertainment and food options Crystal clear waters Friendly, accomodating staff Nice jewelry store

from start to finish my experience was awesome. I enjoyed all the various entertainment and activities the resort had each day from concern, karaoke, beach party, snorkeling, wind sailing, and exercise classes, to the various selection of food and restaurant on the resort. I would definitely come back.

We had an awesome time at this hotel. Great selection of amenities to keep the entire family happy. Food was delicious. Overall we had a fantastic stay and would come back again.

Staff here are excellent, especially with the kids. We went here last year as well, thought they made some nice improvements but lost a little quality in food service-must be understaffed at buffet because they all work extremely hard (or it was busier?). Either way, that was a minor issue and nothing to worry about. Great stay!

Wifi is so slow that you can't even send a whatsapp most of the time. Two days of sevrn no hot water. Food normal except the japanise. My childrens loved the water park.

Great place for a vacation.. Staff was dedicated to their client and the surrounding to make your stay a good o one.

We had a wonderful time, the food was excellent and plenty of things to do for the kiddos. Hotel staff is very friendly except the host at Moonstone grill, she had attitude. This was our 2nd time staying at the resort. Plenty of activities to keep the kids busy. The only thing we noticed this time compared to the last is they were a little short on wait staff. Our 1st visit we were waited on hand and foot this visit we had to wait longer periods to get service but overall had a wonderful experience.

We had a long wait at the airport before our full bus took off. Only Bar avail could charge very high drink costs. Good ride w/Jamaica history to the Jewell. Many stops along the way to drop off at other hotels. Worst I have ever seen. But finally, good jerk chicken and a nice room and we were home for the next five nights. . Got to play golf 2x w/Annette as our Caddy. With Caddy (required) $32.50 ea which includes cart and using my own clubs. Tipped $10 per player for 18 holes. She did not have to carry the clubs and she did a great job reading the greens and finding our lost balls. Snorkeling was as good as ever off the beach, bring some bread to feed the fish and you will see hundreds. My Wife was not happy w/the water activity people as they went out of their way to not help us and they left red flags out when the water was calm as they did not have to work. We loved breakfast and lunch w/waitress Shemille (sp) who kept our coffee cups full and made us laugh. We have been to this resort many times and we had two Friends w/us who had never been to Jamaica. She made them feel very welcome. The front desk was fast and efficient. The room Maid was quick to clean, room shower was refreshing and lots of pillows. Enjoyed the dunn river falls experience and what a party on the Chucka cataraman. Did so much during the day only made it to the piano bar one time and he played great music to sing along with. Overall a good relaxing trip and enjoyed the good food and servic

The hotel staff were amazing. Gave us a really good experience. The rooms had a funny smell and the bed was very hard. The beach was close by. Wish there was more activities on the resort. There was plenty of off the resort activities you could pay for.

Our staying was very good and the staffs was friendly and cooperative and good

Had a great time at Jewel Runaway Bay. the food was great, with so much variety, it was hard to choose what to have. I especially loved the breakfasts. The staff made one feel they were part of the family. Clean rooms, appreciated the turndown service and bar fridge of cool drinks. Enjoyed the entertainment King Thibo ( I think that was his name) loved you! The only thing that needs an upgrade are the chairs in the lobby. Will definitely visit Jewel Runaway Bay again but with my grandkids, I just know they will have a great time.

We have stayed here twice already and it keeps getting better!! The manager, staff, weather just everything was GREAT!! I can say everyone is always happy and smiling. I can't say enough how wonder everyone is but I do want to make sure I point out specifically the entertainment staff, what and amazing group of people hard working and always smiling, energetic and on the go!!

My husband and I had already visited Jamaica 4 times without our children, but this summer we decided to take them with us to Jewel Runaway Bay Beach and Golf Resort. I will offer my opinion of the resort: Rooms: We got ocean view, the rooms are very plain. The bed and ac were great. I would skip ocean view next time since most of the resort only has 2 floors, you can't get a very good view from the 2nd floor. Pools: There are kids playing around in the pools. This did not bother me, I was on vacation with my kids. Water Park: My kids went once, they did not want to return because some locals were not following pool rules. My 10 year old got shoved to the ground getting in line for a slide. Also, an adult male local commented to my 18 year old about how good her body looked. Beach: My favorite beach I have been to in Jamaica. Big beach, pretty water to snorkel in It was unusually windy during our visit, but it did seem to make it 10 degrees cooler! Food: I think the grill had the best food. We ate burgers, jerk chicken, wraps, and chicken caesar salads. The Japanese restaurant was fun, but does not taste like the Japanese restaurants at home. I would not eat there a second time. I had chicken parmesan at the Italian restaurant, I expected it to be similar to what I was used to. It wasn't, it was chicken with a dark brown sauce, no cheese. I only ate there once. Platinum was fun, food was not. The pizza place was good. The day buffet was okay. I really enjoyed the breakfast buffet. They did a special dinner for the Fourth of July on the lawn, it was wonderful!!! Mosquitoes: I saw around 5 in my room during my stay, I got bit once. Entertainment: They kept you entertained throughout the day and night. I have stayed at fancier resorts in Jamaica, but they were for adults only. This year, I chose one that was kid friendly so I could take my 10, 15, and 18 year old daughters. We have done lots of vacations with them, and this is definitely their favorite. They want to go back next year!!

staff was friendly, facility was clean, beach was beautiful, country was awesome.

Had a nice trip, small problem we got to our room and we were overlooking the waterpark construction , went down to front desk asked to be moved, they didn't have any room at that time but assured us they would have something the next day, they did and we were moved. That staff was very friendly, the food was very good the beach & pools were great, we enjoyed ourselves!

Main Street Runaway Bay Saint Ann

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Jewel Runaway Bay Beach & Golf Resort All Inclusive places you 3.2 mi (5.1 km) from Green Grotto Caves. This 266-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course. Cardiff Hall Beach and Runaway Bay Beach are also nearby.


Dining

There are ample dining options with 7 onsite restaurants, including Court Jesters, which specializes in Italian cuisine. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 266 air-conditioned rooms provide furnished balconies or patios, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Jewel Runaway Bay Beach & Golf Resort All Inclusive features a private beach, a golf course, and a full-service spa. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and tours/tickets. Other amenities at this all-inclusive resort include 3 outdoor pools, a nightclub, and a fitness center.

Guest reviews for Jewel Runaway Bay Beach & Golf Resort All Inclusive

Everyone (13) Couples (19) Family (33) Friends (9)
5

great little jamaican resort!

Families

When we pulled into the Jewel, we were very nervous. The lobby was nice, but dated, and there wasn't much else we could see. The staff was pleasant, and check-in was pretty smooth. Our rooms weren't ready, but they held our stuff and pointed us in the direction of some food. After lunch, we were right to our rooms. We had oceanfront junior suites, and they were nice. Great view, the building had a pool and a hot tub, and they were quite spacious. From there, we were thrilled. Very easy resort. Small enough to be safe and simple, but big enough that there was plenty to do. Pools were clean, the waterpark was a lot of fun, and the food was definitely adequate. It's not gourmet, but they make it easy...which is awesome! We hardly ever go back to the same resort, and we would consider doing so at the Jewel Runaway Bay. This was a great family resort!

By , from IL on Apr 4, 2018

Review comment responded on Apr 4, 2018

Thank you for your feedback Bert. We hope to see you again soon.

3
Everyone

Overall our stay was ok. Check-in was a big cluster. One front desk staff was checking in several famillies at the same time. Messing up the paperwork. We have a family of 4 and I booked a room with 2 queens beds but at check-in that option was not available. They gave us a room with ONE KING BED! Not ideal for 4 people. They did not try to accommodate our request with a room upgrade. Food was ok. Nothing to brag about. Dinner took on average 2 hours from the time we were seated to the time we were done. Very slow service. I will not be returning to this resort.

By , from wisconsin on Apr 2, 2018

Review comment responded on Apr 4, 2018

Thank you for staying with us MJ. We do apologise for not meeting your expectations. I will forward to the management team.

5

great hotel, excellent waterpark and kids club

Families

The hotel is great, 2 floors so no waiting for elevators. Everything is super clean and convenient. The water park is really fun, awesome slides and lazy river and importantly has CLEAN water. My kids enjoyed "teens and tweens club" with many organized sport activities (water polo, volleyball, soccer, swimming in waterpark, catch the flag, manhunt, etc.). The only down side we thought was that -- the bathroom in the hotel room has NO doors! The door to the toilet room is from glass so we had to put a sheet over it. I wonder who would think of designing a bathroom this way for a family with children?!? Other than that, my family with 2 kids had fun and may come back. I'd recommend this resort to families with children (not so much for adult couple though).

By , from New York on Mar 9, 2018

Review comment responded on Mar 9, 2018

Thank you for your input. We gladly await your return.

5

amazing family trip

Everyone

My husband and I took our 2 month old and three year old on vacation here. It was a great experience. This resort was very family friendly and the staff were great with our two small children. By the end of the trip everyone knew who we were and would make sure everything was going well. Our three year old loved the water park. We could relax in the lounge chairs while she played in the small kids section because she was within eyes watch. The resort was very clean, lots of food options and activities to constantly participate in to keep everyone entertained. The only thing I would change was our room did not have a bath tub so I would bath our two month old in the sink but it was rather small and would make things a little difficult. We booked very late and had the basic room. We were worried about staying in this room, but were overly pleased/surprised with it. We will be coming back for another trip very soon!

By on Dec 27, 2017

Review comment responded on Jan 1, 2018

Dear guest, We have portable tubs and baby baths as well as play pens, cribs, bed rails, potty seats and step stools.

3

jewel runaway bay

Everyone

My stay at hotel was ok. The beach was rough. The room I booked was premium and it was no good the AC was leaking but they end up giving me an up grade.They have great customer service. I left my bag on the bus serviced to pick us up from the airport and the staff did everything to helps get my bag back. Fortunately, they located it and I got it 2 hours later. Thanks to the excellent staff at Jewel. You guys are great!

By , from ATL on Dec 26, 2017

Review comment responded on Jan 1, 2018

Dear Sue, thank you for your feedback.

5

great family laid back resort

Everyone

Numerous entertainment and food options Crystal clear waters Friendly, accomodating staff Nice jewelry store

By on Oct 14, 2017

Review comment responded on Nov 9, 2017

Dear guest, thank you so much for your review of Jewel Runaway Bay.

4

stay was awesome

Families
Enjoying time at Resort Time with Family and Friends at Resort River Tubing zipping at Chucka White Rivers

from start to finish my experience was awesome. I enjoyed all the various entertainment and activities the resort had each day from concern, karaoke, beach party, snorkeling, wind sailing, and exercise classes, to the various selection of food and restaurant on the resort. I would definitely come back.

By , from Fayetteville, NC on Aug 25, 2017

Review comment responded on Sep 1, 2017

Dear Mark, thank you so much for staying with us at Jewel Runaway Bay. We look forward to your return. Scott

4

great hotel for families

Everyone

We had an awesome time at this hotel. Great selection of amenities to keep the entire family happy. Food was delicious. Overall we had a fantastic stay and would come back again.

By , from Miami, FL on Jun 29, 2017

Review comment responded on Jul 2, 2017

We are happy to know that you had a good time, looking forward to host you and your family again at Jewel Runaway Bay.

5

great family vacation!

Everyone

Staff here are excellent, especially with the kids. We went here last year as well, thought they made some nice improvements but lost a little quality in food service-must be understaffed at buffet because they all work extremely hard (or it was busier?). Either way, that was a minor issue and nothing to worry about. Great stay!

By , from Cottam, ON on Mar 19, 2017

Review comment responded on Mar 24, 2017

Dear Butch, thank you for your feedback. I have shared it with the restaurant team to rectify. regards, Scott

2
Everyone

Wifi is so slow that you can't even send a whatsapp most of the time. Two days of sevrn no hot water. Food normal except the japanise. My childrens loved the water park.

By on Feb 24, 2017

Review comment responded on Mar 3, 2017

Dear guest thank you for your feedback. We are working on our hot water issues and wifi. I am glad to hear that you enjoyed everything else.