Le Westin Resort & Spa, Tremblant, Quebec4.0 out of 5.0
Recent guest reviews
By far one of the most beautiful resorts I have ever stayed! Our room had a balcony and fireplace..very spacious and even a kitchen and dining area. I would recommend this resort to anyone coming to the area. The location was great and first tracks was a nice perk!! I can’t say enough about the resort. Loved it!!
We booked this hotel in February for a family vacation We booked 4 rooms and asked to be put close to each other as we were with our grandchildren we also asked for one of our rooms to be larger than the rest and were charged for it We also asked for early check in and were told no problem I called to confirm all of the above three requests 3 days before our arrival and all was confirmed to me by Sabrina from the front desk We checked in only to find out we didn't get the room promised Our children were scattered all over the hotel We were kept waiting 3 hours for the room But the worst part is how rude and totally unhelpful the staff was and no effort or attempt was made by any of them to try to resolve any points at all Throughout our stay the staff were really rude and abrupt no matter what the request was On top of all that we chose this hotel because our children like the pool only to find out it wasn't open and never was informed of that We then had an internet connection problem and when we called down Marie Pierre at the front desk says she knows it often doesn't work and if we want her to help us we need to come to her at the front desk instead of her offering to come up All this would have been acceptable even if it wasn't perfect If the management would have made an attempt to show that the guests matter instead of doubling down in its arrogance We have stayed here many times and found it to be a pleasant hotel I then found out that since November there was a new manager and many guests were encountering the same experience I must say the bell desk staff are exceptionally nice and helpful above and beyond!!! This was a really disappointing and upsetting since it really was very unpleasant way to spend a family vacation Occasionally you encounter one or so rude staff Here it was a general attitude As an spg gold member I must say it surprises me !
We had a wonderful stay at the Tremblant Westin. Our suite was spacious, the kitchenette met our needs, and the pool was lovely (and we could bring drinks!). Great location. We also appreciated the locker room for our ski equipment. I had asked for a down-free room, and they had defeathered before we arrived. I know that this sounds minor, but for some reason it is a problem 50% of the time I stay in a hotel so I appreciate their effort.
Sadly this property did not meet the bare minimum of cleanliness and service I expect from this category hotel. The location is great and upon arrival the room was in good order. I did not elect to have points in lieu of having the room cleaned, and that was my downfall. Daily housekeeping service breezed in and out of the room without cleaning or even making the bed (except for pulling up the cover!) A point in favor of the hotel is that once I shared my concerns with management, they addressed the situation and had the room cleaned. Their efforts were greatly appreciated! Still, not two days later, we were back to the exact same situation! (I documented it by taking pictures of the bed as I found it after they had supposedly made it! The photos attached are from two different days) Frankly, I was not traveling under the guise of a secret shopper: I took no enjoyment in spending time trying to explain the situation and point out the problems! I did, however, as I truly did not wish to give a bad review. But anyone who has been to other Westin Properties or for that matter a four star resort will expect better than they find till the situation is overhauled. If you choose this property, I suggest selecting the option that allows you to have points instead of room cleaning! Overall, attention to detail was lacking in so many things, and housekeeping was slacking beyond what was comprehensible! A shame as the facilities have been recently renovated! The breakfast buffet was good though the eggs were inedible—but that was ok as there was a fresh omelet station. Note that the pool is outdoor and you will have to walk a bit outdoor in frigid temps to get to it—I was not hardy enough to do so! In the summer I expect it is pretty, though slightly on the small size for a hotel this large!
This is a disappointing property for a Westin and the woman at the front desk/reception was consistently rude and unfriendly during our 4 day stay. There were multiple incidents of rudeness, but a highlight was when we had to go get a new room key because ours had somehow become deactivated and she acted like we were inconveniencing her instead of apologizing to us for the inconvenience of their shoddy room keys. The hotel itself is somewhat dated although clean and well-located. The buffet breakfast was decent, but the hotel restaurant generally is very underwhelming. We tried to order room service once at 6:30am but were told they didn't deliver room service until after 8am, which is bizarrely late. We called one day at 8am, and they said they would call us back in "two minutes." It was more like 10 and they told us it would be a further 40 minutes to have the food actually delivered. We gave up at that point and went out to eat. My major complaint is the total lack of soundproofing. We could hear every word that the family next to us was saying whenever they were in their room (Little Peter was NOT interested in his hummus and red peppers. His sister had a great time on the zipline with dad though. Not interested in these details? Neither was I, at 3pm when I was trying to take a nap). The upsides of this property were the spacious rooms (we had a deluxe king with gas fireplace, which was a much appreciated amenity), the heated outdoor saltwater pool and hot tub, and the convenient location within the village at the foot of the slopes. The gym was small but reasonably well equipped and clean - good for a quick work out. Also a shout-out to the very friendly and accommodating gentleman at the valet desk. They were as friendly and helpful as the front desk was rude and unhelpful. On balance, I would not stay here again as the lack of soundproofing was a real issue and could have been much worse if our neighbors were noisy partyers instead of a family that went to bed early.
I booked one night the night of my stay. The next morning I was told I had purchased 3 rooms and was given a 30 minute lecture about if I wanted to cancel, I should have done so 72 hours in advance....... After 30 minutes, I said I'm checking out, refund or not, and they asked if I wanted my car pulled up
We love Westin properties so I was prepared to be wowed. When we first arrived, I was. The valet service that helped us with bags and welcomed us was second to none. I was so impressed with both gentlemen that helped us. From there on it was a disappointment. The front desk staff were lukewarm and the woman at the counter on the way into the pool was just unfriendly. There were also no towels at the pool and there didn't seem to be any plan to replenish them despite it being March break. The location is fantastic with walk out access to everything you could need and the slopes - so overall it was still a great stay.
Some of the reception staff were rude and always on the phone. Very long waits should you have a query. Lovely room but faulty microwave, electric tin opener broken, chipped glasses dangerous, old frying pan, faulty kettle which kept turning on. The room cleaning was very poor and constantly had to ask for coffee, tea, water and complimentary toiletries to be replaced. Lovely pool but never any pool towels you had to go and ask for towels. Dispute over total amount for room which was paid in full with receipt to the agent. Badly handled by the Management
We were located in room 220 which is right next to the elevators. In the morning we could hear the elevators going non-stop for all the skiers leaving to hit the morning runs. I would recommend/request a room further away from the elevators if possible. You also want to stay away from the 3rd floor as that is the floor where the ski locker room is and can be quite busy in the morning and late afternoon. One thing that this hotel needs to work on is their staffing. There was never more than one person working at the front desk during our stay even during check-in and check-out time. This is extremely frustrating. Even when I commented the woman at the desk said there was nothing that she could do as she was the only one there. Management should address this. The last time we stayed here the Valet service was very very slow so we decided to do the self parking. This was the best choice we could have made. Parking is located underground just under the hotel and it was very convenient and we didn't have to wait for anyone. The front desk provided us with a parking pass that allowed us in and out privileges and was charged to our room. I highly recommend just parking yourself if you don't like waiting especially during any busy check-in and check-out times. The highlight of the hotel is the outdoor pool and hottub that is open year round. they are kept at perfect temperature and looked to be well maintained and clean. We used both after both days of skiing and it was very relaxing. the room itself was clean and very spacious. All Room have fireplaces which is nice and have door that open to outside which lets some nice air in. Overall our stay was much more pleasant than last time and we would be back. Just be sure to be more self sufficient and not have to rely too much on the staff and you will have a wonderful time.
This is our third stay at this hotel as a family. We checked in and was disappointed with the deluxe room. In the past we have had a one bedroom with good kitchenette. I was not clear in my booking and ended up with a smaller room. Tried to upgrade by paying. Front desk was very inflexible and did not even entertain or check the computer. They were not friendly. Our room is beside a linen closet room where there is a loud humming noise. This noise kept me awake all night. I woke up and went down to the front desk to ask to be moved to a quieter room. Many people are checking out today so similar rooms are available. I was told that housekeeping was too busy to move us rooms. I have been platinum and gold for 20 years. Travelled all over the globe. I had never had worse service from front des We will be booking Jay Peak resort next year instead of this hotel. They offer on par currency for Canadian guests, a water park and same driving distance from Toronto.
- Free WiFi in rooms and public areas
- Onsite dining
- Ski-in/ski-out access
Le Westin Resort & Spa, Tremblant, Quebec places you next to Mont Tremblant Activities Centre and Aquaclub La Source. This 122-room, 4-star resort welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and a restaurant. It's in the mountains and also a short walk from Skyline Luge Mont-Tremblant and Mont-Tremblant Activity Centre.
Enjoy a bite to eat at Gypsy, the resort's onsite restaurant. Start your day off with buffet breakfast, available for a fee.
Le Westin Resort & Spa, Tremblant, Quebec's 122 rooms are recently renovated and provide fireplaces, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, safes, and ironing boards are also available.
Guests of Le Westin Resort & Spa, Tremblant, Quebec have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Parking is CAD 21.00 per night (CAD 25.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 367 reviews