Le Westin Resort & Spa, Tremblant, Quebec4.0 out of 5.0
Recent guest reviews
i love the atmosphere, the hotel service, the staff, the spa & swimming pool, the rooms, the view and every room has a balcony which facing the lake or the village and its so beautiful, i find it the best one in Mont-Tremblant
I am an SPG Gold for life and in one year I will be a Platinum for life. That means that I've stay a minimum of 80 nights per year at hotels. I have been staying at the Westin Tremblant for the past 4 years. Year by year the services started getting worst but I waited.However this hotel lost all standards of service. I've never been treated to poorly, spicily been a recurrent and Platinum member. I can imagine the quality of service that a normal client could have. The rooms are old, the service is slow, the employees are not courteous, specially the Supervisor. During my last reservation, which I cancelled because they charged the room ($400) 3 months in advance to the date of the reservation!!! When I cancelled the refund they made was done to a credit card on their system 4 years ago! This shows the level of attention that this people put. 4 years ago! I stayed at that hotel 3 months ago, I go 3 times per year. The supervisor then calls me saying it is my problem and that I have to call Master Card (by the way I don't hold a Master card credit card!). Imagine, they make a HUGE mistake, they never apologize and they make me call Master Card because if not I won't have my $400 back. $400 from a room booked in October to be used in December. Conclusion: Be careful with this hotel, it is expensive for the poor services they use. Do not expect much. I am extremely mad with the service provided since I've used to be a recurrent client.
I thoroughly enjoyed my stay. The hotel staff were always helpful, welcoming and friendly. The room was very clean and had a nice view of the pool. In particular, the Valet staff were very professional, friendly and attentive. They meticulously store and retrieve your bike as required, are very knowledgeable about the 100's of km of amazing bike trails, take the time to highlight the best bike routes on the provided maps and will hand draw custom bike routes if asked. Their suggestions about points of interest, restaurants and activities are spot on. If you like to cycle, this is the place to go! You can't beat this picturesque location nestled between Mont Tremblant and Lake Mont Tremblant, every turn is picture perfect. The ski lift ride to the top of the mountain was definitely one of my highlights, the view is spectacular! I was there during the first week of October just as the leaves were turning beautiful scarlet reds, vibrant yellows and oranges. Take a bike ride on the Le P'tit Train du Nord bike trail, a converted rail line that has been converted into a 232km bike trail. For your effort you'll be rewarded with majestic views of rivers, lakes and lots of wildlife, particularly deer. Starting from the Village of Mont Tremblant, at the 10km. point, the trail passes the Creperie Catherine restaurant, the absolute best crepes and desserts on the planet! The service is welcoming and friendly, the prices a bargain, highly recommended by all the locals, you can't go wrong!
From arrival to checkout a very pleasurable stay. We were only there for one night, but were able to experience the hot tub which could have held 15 people divided into 2 sections. Staff was pleasant, room with a king size very comfortable bed was large and included a small fridge and microwave. We were in room 120 and had a small patio outside. It was very quiet. Situated at the foot of the residential village it provided easy access and was not as noisy as some other locations in the evening.
I am a resident of Mont Tremblant so this is not about staying in the hotel. There are very few places to have breakfast in the resort village. Following a hike I visited the hotel restaurant. It is a multi-purpose room serving breakfast, lunch and dinner. When I asked for the a la carte breakfast menu I was dissuaded by the waitress who said it would take "very long" for anything. So the buffet was presented as the only option. This is where I made a mistake...I should have asked the price. In my mind I thought it would be around $15 or at most $20. I have traveled with work upwards of four to six months a year for nearly twenty years so I know hotels and restaurants. But I was in for sticker shock especially based on the quality. The hash browns were of the worst frozen variety, the scrambled eggs from powder (or so they tasted - I could be wrong), the pancakes ridiculously poor. On the decent side the fruit was okay and there was cold salmon. Overall the presentation of the items was completely unappealing. No care or attention went into it - more school cafeteria than luxury hotel. Then I was charged $29.99! I had had one plate (all I could stomach). The food cost was probably $2.50. That being said, much of this was my fault. I should have really looked at the buffet items and asked price. This review is to save you from my mistake. My father would say, if a restaurant can't make good eggs they probably cannot cook anything else.
We recently stayed at this property in Mont Tremblant for the first time as an anniversary trip. We stayed mid-week and off-season and were delighted by the lack of crowds and tourists. The hotel is in a perfect location in the ski village. We could walk directly to hiking trails, restaurants and activities. The parking at the hotel was very reasonable (21$ per day or 24$ for valet). Our room was not ready upon arrival (11am) and the front desk manager graciously offered to call us when the room was ready. She offered a trail map when we told her we would like to hike in the meantime. The room was ready around 3pm and we received the call as promised. Our room was a 2 bedroom suite and had 2 balconies looking out on the mountains, lake and village. It was wonderful! Our SPG status was recognized numerous times and I was impressed with the little details such as turn down service with water and delicious chocolates. I would recommend this property for its care of guests, attention to detail and beautiful views.
We reserved our room a couple of months ago and when we checked in we were told that the pool and the hot tub were closed and that they would be closed for the next 2 days. I was told that they will not reopen until twelve noon on the third day. We were very disappointed because we were looking forward to using the facilities after driving a very long way. When I asked the receptionist the reason she told me it was because of low occupancy. The next day when I asked to speak with the manager , he told me that it was mentioned on their web site. I replied to him that it was not true because when we booked the room on line a couple of months previously, it was not mentioned. At check-out the receptionist asked me how was our stay and I told her that I was very disappointed regarding the situation with the pool and the hot tub. She told me it was because they couldn't find a lifeguard to supervise the pool. She then told me that the manager and the person who checked us in should have offered us an alternative to go to the Aquatic Center for free, which is located in the downtown area. She was very concerned and very apologetic. Unfortunately it was too late and very disappointing that the first manager did not offer us this option. We were able to use the pool and hot tub at the end of our stay but we found the facilites lacking .The life guard sat in the cabana playing on his I-phone , listening to music and talking with a young lady doing her school home work with him. The life guard station was in shambles with trash in and around it with a snow shovel and a bag of salt located next to the live guard. Very unsightly. Does It snow in September? The life guard was not dressed appropriately and did not represent Starwood. The pool tiles needs a serious scrubbing and the pool marcite needed to be redone. Same story with the hot tub. Dirty tiles that needed to be scrubbed. The paint was peeling inside the hot tub. The area around the hot tub needed to be swept and power washed. Dirty used plastic cups, trash, used paper towels and dead plants were part of the scenery. Terrible. The concrete floor by the pool, the hot tub and the sitting area outside the restaurant were Sandy and dirty. A simple sweep with a broom would have made a lot of difference. Maybe the life guard's job description should include these cleaning tasks. Our room was not properly vacuumed during our entire stay and some plastic paper and debris were laying on the floor for several days. The front windows at the entrance of the hotel had some spiders webs in the corners. The bell carts brass handles need to be cleaned and shinny. The carpet on the bell cart needs to be vacuumed. The three valets attendants who were entertaining themselves never acknowledged us and never bothered to makes us feel welcome. The hotel doesn't looks clean and needs a serious deep cleaning. Very disapointing for a so call " Resort" I have stayed at several Four Points by Sheraton that are better cared than your resort, where the staff makes you feel welcome and are always willing to please. I highly recommend that you do a serious walk thru of your property and retrain your associates to take care of your guests. Without guests, the employees won't have a paycheck or a job!
Great hotel with good food and staff. Rooms clean and tidy with access to fresh air when needed, checkin handled well for our group. Enjoyed breakfast but some buffet food lukewarm, overall a very comfortable place to stay
Staff was not very accommodating and downright rude and condescending! Beds were very soft! Great for the sofa bed experience. DO NOT go for the breakfast buffet, unless you like rubbery eggs and very limited selection. They force you to pay service fee where no service actually exists. Next time you are in Tremblant, we recommend that you go to the Fairmont. This Westin is basically a 2-star hotel with 5-star prices. Avoid at all costs.
Really enjoyed Mont Tremblant and the Westin. Found the hotel to be well located to explore village,near-by towns, mountain hiking (Grand Brule trail to gondola), and national park (waterfall and La Roche loop hike to 2 stunning vistas). Stayed 5 nights and wished we could have stayed longer to hike more trails, bike, and explore lakes in area. We found our small, cozy room to be clean and comfy. Loved coming back to the in-room fireplace. Enjoyed 2 breakfasts and a tapas dinner one night at the in-house restaurant, Gypsy. Special thanks to Jean Marc for his hospitality and saving a not-so-good first impression at check-in.
- Free WiFi in rooms and public areas
- Onsite dining
- Ski-in/ski-out access
Located in Mont-Tremblant Pedestrian Village, Le Westin Resort & Spa, Tremblant, Quebec is next to Mont Tremblant Activities Centre and Aquaclub La Source. This 122-room, 4-star resort welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and a restaurant. It's in the mountains and also a short walk from Skyline Luge Mont-Tremblant and Mont-Tremblant Activity Centre.
Enjoy a bite to eat at Gypsy , the resort's onsite restaurant. Start your day off with buffet breakfast, available for a fee.
Le Westin Resort & Spa, Tremblant, Quebec's 122 rooms are recently renovated and provide fireplaces, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, safes, and ironing boards are also available.
Guests of Le Westin Resort & Spa, Tremblant, Quebec have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Parking is CAD 18.00 per night (CAD 25.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 324 reviews