Le Westin Resort & Spa, Tremblant, Quebec4.0 out of 5.0
Recent guest reviews
Staff was not very accommodating and downright rude and condescending! Beds were very soft! Great for the sofa bed experience. DO NOT go for the breakfast buffet, unless you like rubbery eggs and very limited selection. They force you to pay service fee where no service actually exists. Next time you are in Tremblant, we recommend that you go to the Fairmont. This Westin is basically a 2-star hotel with 5-star prices. Avoid at all costs.
Really enjoyed Mont Tremblant and the Westin. Found the hotel to be well located to explore village,near-by towns, mountain hiking (Grand Brule trail to gondola), and national park (waterfall and La Roche loop hike to 2 stunning vistas). Stayed 5 nights and wished we could have stayed longer to hike more trails, bike, and explore lakes in area. We found our small, cozy room to be clean and comfy. Loved coming back to the in-room fireplace. Enjoyed 2 breakfasts and a tapas dinner one night at the in-house restaurant, Gypsy. Special thanks to Jean Marc for his hospitality and saving a not-so-good first impression at check-in.
This was part of my family summer holiday - two adults and four children (twins aged 15, and twins aged 11). We arranged for a two bedroomed suite, and that worked perfectly for my family (myself and my wife in one room, the three boys in another bedroom, and my daughter on the very comfy sofa bed in the living room). Luxurious, friendly and relaxed hotel. Loved every minute of our stay. We stayed for five nights, and at the end of it regretted that we had not booked for twice as long. Tremblant in summer has a large range of activities to chose from, and this hotel provides the perfect base. We'll be back.
I'm usually pretty easy-going when it comes to hotels. But, now at the three-day mark of a four-day stay, I can honestly say I've never had such an awful experience. On our first day, we were woken up at 8 AM by a cleaning service employee banging on our door. When we answered, she asked our pyjama-clad, bleary-eyed selves: "So do you want service?" When we suggested she come later, she said: "Oh, so no service today then." The next day, as I took our room service cart out at 9 AM, barefoot and with the shower still running in the background, another cleaning staff employee ran to me from two doors over and asked: "So are you ready for service now?" I told her we were not quite done, but she told me she'd start right away and immediately went into the room to make the beds- as we were finishing getting dressed. And yet, for all their overenthusiastic attempts to get into the room, none of the cleaning staff employees bothered to replace the skincare products, coffee, or water bottles. As for the room service, we ordered it twice and it arrived late twice. We never got napkins & always had the wrong amount of cutlery sets. On the first morning, my mother had to run downstairs for a festival event before the kitchen opened; the kitchen employee downstairs flatly told her she would not be able to get neither coffee nor a muffin from the kitchen, because "it only opens in 15 minutes". The class was starting in 10, and the muffins were already set out on the tables, but the employee said she could not touch them before the kitchen opened. My mother ended up having to ask the concierge of the Fairmont, one hotel over; he got her warm coffee & pastries in 5 minutes flat. Moving on to yet another issue, we booked our suite in February for August, and asked for a late checkout then, since we knew the festival we'd attend ended in the afternoon on Sunday. Today, when we mentioned the late checkout in passing, the concierge sighed loudly, told us that this was "in no way guaranteed", and that the confirmation we had received months ago was "tentative", as indicated by a minuscule asterisk next to the confirmation number. He told us we'd have to call at 7 AM the day of to check availability, and that maybe we didn't know "this is how things are done". Now that's service for you! I could go on and on, but my review can be boiled down to one thing: I've never seen such terrible service in my life.
The view from our balcony was beautiful. We had a nice two bedroom suit complete with a kitchen (including full-size refrigerator and oven), dining area, living room, and two full baths. The room was slightly dirty and the balcony wasn't very luxurious, which doesn't live up to my Westin standards. The restaurant had limited selections for breakfast and why is it called Gypsy? No idea. The front desk was nice and the maps were helpful but the concierge wasn't very organized and didn't even direct us to the actual park. The parking was decent but you have to switch elevators to go where you want to which is inconvenient and hard to navigate for first-timers.
This was our second stay at the hotel over the summer. We chose it for easy access to the village and its various amenities. For the most part it has always been a wonderful experience. During our last stay however, the fire alarm was sounded and in attempt to evacuate the hotel during the night, we found the staff un-informed and a bit disorganized. Within 15mins we were told that we could return to our rooms, but did not see fire officers on site. It was a bizarre experience.
Lovely hotel right at the entrance to Mont Tremblant Village, with everything you need and want to experience within walking distance. Great location and decent amenities, such as a pool. The room was attractive and comfortable, with balcony. There was a kitchenette in the room, with fridge and microwave, sink and dishes, coffee maker, toaster -- all good. Nice table with chairs, so 4 people could dine in the room. Good buffet breakfast at Gypsy restaurant, though plain yogurt would have been a nice addition, as would fresh bread, not just toast. Didn't try the restaurant for lunch or dinner as there were so many enticing options in the Village. Didn't look like others were trying it either. The politically incorrect name may have put off some people - It's the 21st century, people! The negatives: service not up to Westin standards; overcharging and arguing over rates at the front desk; at the outdoor pool: towel shortage, no shower and no service. Two teabags in the room - really, is this a 4-star hotel?
I highly recommend the 2 bedroom w/ full kitchen at the Westin. The staff has been so helpful in our various requests and the pool was so refreshing. The bar/rest seem a bit confused in it's identity but since your in the middle of the resort town, there are plenty of dining options. Would have liked to see more happy hour or specials to encourage people to stay and dine.
We stayed here for 3 nights as we wanted to do some hiking at Mont Tremblant. We picked the Westin for its reputation and its friendly pet policy. We had a very nice King Suite and we thought the front desk, the bell desk, and the housekeeping personnel were very friendly. We didn't feel the same about our breakfast service the first two days. It almost felt as if they didn't want us there and the food was not that impressive on the buffet. The last day we ate there was on a Saturday and the buffet was much better appointed and our waitress, Hiroko, was excellent. She helped change our attitude about the restaurant. We also found that they need to better staff the pool area as pool towels always seemed at a minimum. One of the strangest things was the response to a request we made on our second night. My daughter called to ask for an additional blanket for her pull out bed at about 11PM. The lady at the desk said she could not deliver it because she was the only one working at the hotel. What??? One person for the whole hotel??? This seemed highly non-standard in a full service resort hotel. Overall, the stay was pretty good but they could tighten up a few areas. Oh, and about the dog...The hotel and village is pet friendly, but you are not allowed to hike on the mountain with your pet. This was a major problem for us and we probably would not have come had we found this out before our visit.
Basically, the low-fare airline of hotels - offering nice prices upfront, but then adding lots of costs once you're at the desk. How does a ridiculous extra cost for pets weighing more than 18 kg (40 lbs) sound to you, for instance? Or offering only a painfully slow wifi connection of up to 200 MB for free? Or the worst of them all, $21 for a parking space? Like their customers could get to the hotel any other way. Understandably, a valet service should cost, but not the basic parking if you're a paying customer. Especially since $21 is way more expensive than even downtown Montreal. Apart from geeting fleeced at every turn, we had a good experience with the actual service, which was very good and speedy and the room was comfortable. The in-house restaurant, called Gypsy, was also a good value. The one weird thing was getting a visit from the cleaning staff at 8 am: a bit early when you're on vacation, eh?
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 313 reviews