Le Westin Resort & Spa, Tremblant, Quebec4.0 out of 5.0
Recent guest reviews
Pleasantly surprised from arrival to departure. Great service, property was stellar and the location was perfect. Typically stayed at the Fairmont because it was ski/ski out, the Westin is nothing more than a short walk off and the ski lockers and easy access was great. We will be back and will definitely stay at the Westin in 2019.
Nice room with a small kitchen, fireplace and balcony. A bit old, but clean and comfortable. The location is great: walking distance to the lift and shopping street. Hotel is pet friendly! Our dog enjoyed time in the Westin.
This is my second time in Mont Tremblant. Traveling both times with my boyfriend. Traveling a Thursday through Monday. This hotel is a typical Westin. Gym was good - had three treadmills, elpyticals, TRX, mats, weights, and enough room. It was never crowded. The Sauna in the gym is GREAT. One of the best saunas both of us have ever been in. The pool and hot tub are nice (hot tub is a bit nicer than the pool). It's so pretty to look at or be in the water with snow falling! I didn't eat in the restaurant Gypsy, but did order room service twice. Both times were decent, nothing outstanding. If you're going to eat in Tremblant, I recommend the many other great choices. Our room was the Deluxe room. It was on the 2nd floor and looked out to the pool area. The room opens to a balcony as well. It was a pretty view. The room was very big! It has a kitchenette with hot water maker, coffee maker, microwave, plates, cups, wine opener, wine glasses.... everything! The room also had a fireplace - which was my favorite part. Bathroom was a good size. Had a kitchen table and pull out couch. Two closets, which was nice! One to keep our boots and wet jackets and one for all our clothes. The hotel would not accommodate a late check-out and we had to shower in the gym. Location is walking distance to everything. To the lake, to the lifts, to all the shops and restaurants. Parking underground at the Westin was expensive. I got all our bags loaded up in the car, and went to pay for the parking, because it's on a totally different level, so I was hoping to save us time in leaving. By the time I met my boyfriend in the lobby and we got in the car and left, the parking system charged us $4 when we were leaving because of the time in between me paying for the parking in an effort to save time and the time we actually pulled out. (30 minutes). That's terrible. It delayed us a few minutes in getting out of that garage.
We were staying at this hotel from Thursday to Sunday. Upon arrival, we were greeted by a nice lady that checked us in and advised us that we should do late checkout on Sunday since hotel is not busy and we would have extra time in room as Starwood preferred guests. Room was nice and cozy. On the other hand, hot tub downstairs was very dirty with lots of hair and sediment that looked like skin and dirt. In addition area appeared to be unsupervised and when my husband went to check it again next evening there were bubbly foam in the hot tub with same dirt as in prior day. Restaurant downstairs offered variety of foods of average quality. During our stay we also noticed that any food trays and garbage left by hotel dwellers outside of the room would sit on the floor for many hours before being removed. On the day of check out we were told that promised late checkout is not possible however room is available if we want to extend our stay for another night. In addition, when I asked about the rate, we were given undiscounted rate although when I told them that Tremblant offers same rooms for $100 less, hotel rep immediately mentioned that there was promotion going on and quoted lower rate. We felt cheated and really disappointed and to add insult to the injury when we asked for manager, concierge told us that she stepped out and would call us back after she returned. We left our phone number in the morning of Sunday Jan 28 and still haven’t heard back from Westin. There is however silver lining in this story. We decided to stay longer in Tremblant and booked Fairmont which offered a very good rate and our experience was just amazing. This was our first stay here thanks to Westin which made zero effort to keep us there for another night or two.
We had the 1 bedroom suite - nice rooms with good space to relax. The little kitchenette is a must. Pool is nice and hot and the kids love playing in it after skiing. Lifeguards in full skidoo suits are hilarious! Short walk to chair lifts and gondola. Right in the heart of the village and near the main square.
Where to begin...? I would say that everything started fine, great actually; the valet was amazing and in retrospect the best part of the entire trip. We checked in, got our keys and went to our room, our luggage was delivered. Fine. The room was fine, nothing special. But I did notice it was dirty. There was dirt and chunks of something stuck between the glass on the desk. There was dust everywhere. Our first morning we were told at the restaurant that in order to get our free breakfast (supposedly included in our rate) we were supposed to have received a "ticket" from the front desk when we checked in, we didn't receive anything. The hostess also told us that she has a list of every room who is entitled to free breakfast and that we weren't on it, but then she checked "again" and we were on it. THEN she told us the free breakfast plan only applies to "cold buffet" and not the "hot buffet." To clarify: "cold buffet" was bread and cereal. Rest assured, we ate breakfast in the town every other day, the Westin breakfast was not worth it. After our first day of skiing we returned to our room and our room key did not work. I went down to the reception desk where there were 3 people waiting on line in front of me (to check in or to address other concerns or whatever) and there was only 1 concierge at the desk, 3 empty desks. I asked if there was anyone else to help myself and the other people waiting and I was ignored. Thus, I waited 12 minutes for my turn at the desk to alert the concierge that my key didn't work. She took it, did something with it, and handed it back to me saying it should work now. I went upstairs and tried it and still could not get into our room. I found a phone at the elevator bank and called down to the front desk letting them know that the key still didn't work and asking them to please send someone up. Another 10 minutes passed and no one came. My husband called down this time complaining that we had been locked out of our room for 20 minutes and had already asked for help over 10 minutes ago, to which he was told someone was coming up. About 4 minutes later I heard some chatter in the hall, I walked over to find the manager, presumably having been sent up to our floor to let us into our room, receiving complaints from another guest at the hotel. The manager proceeded to have a conversation with this unhappy guest instead of coming to our aid. In my opinion, this manager should have excused herself from that conversation and told that guest that she would be right with her. The manager used her master key to let us into our room, it was now 40 minutes after we returned from our day on the slopes. The manager returned 5 minutes later with 4 extra keys and offered us 1000 SPG points to make up for the issue. We were not really satisfied with that offering as consolation so we took to Twitter to complain. Within 10 minutes of posting on Twitter someone from the front desk called us to offer us 2 free drinks at the bar. It wasn't what we wanted (there is not really a bar scene at the hotel) but at least it was something. (Sidenote: we noticed our neighbor's used plates outside of their room while we were outside waiting to be let into ours. When we returned from dinner that night - after midnight, it was new years eve - those dirty plates were still there. And when we left for breakfast in the morning they were also still there. Gross.) The next day we returned at 4pm from a full day of skiing and our room hadn't been cleaned. We called down to the front desk and we were told that there may not be anyone available to do it, to which we responded that it hadn't been done at all and we had been out all morning and afternoon, they said they will try to send someone. We went back out to enjoy some apres ski drinks and snacks and when we arrived back at 715pm our bed was "made" by tossing the pillows onto the bed, there were clean towels on the bathtub floor, and there was a bottle of cleaning spray on our bathroom sink. I do not consider that cleaning a room. The next day, our last day, we arrived back to our room at 6pm after a full day out and our room was not cleaned again. This time we went down to the front desk an hour lateran our way out and told them that this happened again. They said there was definitely no one to do it at this hour. We demanded clean towels and bottles of water at the very least and they sent that up while we were still at the front desk. They then offered us an additional 1000 SPG points. These three incidents were quite infuriating and definitely put a damper on our anniversary trip. Clearly they couldn't handle the amount of hotels guests that were there during the New Years weekend. But it was not just the incidents and the poor handling that turned me off from this property... the hotel itself was dirty. There were piles of garbage spewing out in the ice room! There was dirt everywhere. It was just a really gross property in general and a really lame expression of the Westin brand. That said, I know some Westins are really nice and some are not as nice. But this one was basically an Econo-Lodge at a Ritz Carlton price. And to make matters worse - 5 days after coming home we never received those 2000 bonus SPG points that were promised to us. So we had to contact SPG directly. We will never be staying at a Westin property ever again.
We stayed at the Westin for New Year and the hotel has gone through a complete refurbishment since we last stayed. The hotel was full at New Year and the facilities were excellent. We used both the outdoor pool and jacuzzi as well as the gym. It was a great experience running to the pool while temperatures were at minus 20. The hotel is located within walking distance of all the restaurants. The underground car park is heated and you can access the car park without leaving the hotel.
What a fantastic hotel with a great location. Close to everything in the middle of the village. Love it. Patios live music and bars. Salt water pool an hot tub. I will return. Excellent service. Staff was great. Will be back
DO NOT BOOK HERE IF YOU EXPECT THE MANAGEMENT TO BE ETHICAL IN THEIR PRACTICES. I booked a Christmas holiday back in August. There was no option to put no money down; it was either put 100% down for a cheaper rate or put a one night's deposit down, cancelable 30 days prior to the stay. RIDICULOUS and unethical. Leaves no room for life to happen. I should have taken this as a sign and booked elsewhere. NORMAL hotel policies are 24-48 hours of cancelation notice. So. FOURTEEN DAYS before checkin, I had to cancel our SKI holiday at Mont Tremblant, a SKI village. My husband had torn his LCL in his knee while skiing that day in Vermont, exactly 14 days before Mont Tremblant checkin. I literally called the Westin the moment we got back to the hotel after his accident in Vermont. I provided a DOCTORS NOTE the next day. I completely understand a strict policy for flakey people who can't make up their minds, but my husband was on crutches. NOT able to ski, dog sled, snow shoe, ice skate, go tubing; literally nothing! FOURTEEN DAYS BEFORE CHECKIN, I CANCEL WITH A DOCTORS NOTE AND THESE UNETHICAL RESERVATION MANAGERS KEPT MY $540 DEPOSIT. I spoke with Westin customer service 3 times, begging for at least a Westin credit to use later. I have sent two emails directly to the Mont Tremblant reservation managers, with NO RESPONSES. I have called countless times to the Mont Tremblant Westin itself and "unfortunately the reservation manager is unavailable" EVERY TIME I CALL. Westin could not have made me angrier. Not only was our Christmas holiday ruined, not only did I have hundreds of dollars in medical bills, not only was my deposit not returned, but Westin couldn't even give me a credit to use at a later date?! Great Christmas generosity for you. I am a childless teacher, I travel 8-10 weeks/year across the globe. I will NEVER be booking with a Westin again. We were considering a St. Regis for Singapore in a few months, but nope, I will be finding something else, no more Westin, ever. If we do make it to Mont Tremblant, we will NOT be staying at the Westin.
Wonderful staff. Very friendly from the front desk to maintenance staff. Our suite was very nice, well appointed and comfortable. My only complaint was the bed, the mattress was bagged out and not comfortable. Loved the outdoor pool and hot tub. Great access to the village. Absolutely would come back.
- Free WiFi in rooms and public areas
- Onsite dining
- Ski-in/ski-out access
Located in Mont-Tremblant Pedestrian Village, Le Westin Resort & Spa, Tremblant, Quebec is next to Mont Tremblant Activities Centre and Aquaclub La Source. This 122-room, 4-star resort welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and a restaurant. It's in the mountains and also a short walk from Ski Mont-Tremblant and Skyline Luge Mont-Tremblant.
Enjoy a bite to eat at Gypsy , the resort's onsite restaurant. Start your day off with buffet breakfast, available for a fee.
Le Westin Resort & Spa, Tremblant, Quebec's 122 rooms are recently renovated and provide fireplaces, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, safes, and ironing boards are also available.
Guests of Le Westin Resort & Spa, Tremblant, Quebec have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Parking is CAD 21.00 per night (CAD 25.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski resort include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 345 reviews