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Recent guest reviews

When I booked Urbano Hotel,I was excited to stay at such an upscale Hotel. But when I got there I soon realized that things where not as they advertised. The Hotel itself is beautiful but the staff is horrible, their customer service is on a scale from 1-10 is a 1. When I was booking the room I explained that because of the time today my return flight at 10:05pm on Feb 14, 2018, I will be checking out later that usual. I even spoke to the Expedia agent who put it in the notes and said that it wouldn’t be a problem. Just to make sure, I called the Hotel, the girl on the phone assured me that it wouldn’t be a problem. At noon, I was called by the receptionist to vacate the hotel. I was hurt and embarrassed. They literally threw me out. And mind you, the whole time I was treated with disdain and total disrespect. I was there for 5 days and the “so-Called flatscreen TV” was totally unwatchable and I called reception three times only to be told that they would send someone. They sent two people who promised to sent a technician but never did. We were never able to watch TV while we were there. We were totally ignored. I have never experienced anything like it. The only people that were nice to us was the boy at the door and the girl that worked in the kitchen (her name was Rita). Everyone else was cold and unfriendly. Several times I said good morning to the staff and nobody responded. Yet, I saw how they treated their white, Indian and Chinese occupants with respect and kindn

Room was adequate. Breakfast was satisfactory. TV was not working properly; staff knew but it was not fixed.

My wife and I stayed at Urbano Hotel 3 separate times and we both enjoyed each experience. The staff is friendly and helpful, the rooms are upscale, modern and clean. Good free wifi, nice flat panel tv, great shower, and the room is reasonably priced. We will definitely return.

The room is way better than I expected! Breakfast is great too. Very nice location, close to a lot of bars and clubs

H/N, F814/2 Oxford Street Accra Greater Accra

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport pick-up

Urbano Hotel By Roots places you within 3 miles (5 km) of popular attractions like U.S. Embassy and Labadi Beach. This 3.5-star hotel has 40 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi. Located centrally in Accra, it's connected to a shopping center and also close to Oxford Street and Accra International Conference Centre.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 40 air-conditioned rooms provide free bottled water and safes. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Rooms also include free toiletries.


Property features

Urbano Hotel By Roots features a 24-hour fitness center, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with a free shuttle from the airport to the hotel (available on request). Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and free newspapers.

Room options

Executive Single Room

1 Twin Bed | Sleeps 1

Superior Double Room

1 Queen Bed | Sleeps 2

Exclusive Studio

1 Queen Bed | Sleeps 2

Duplex

1 Queen Bed and 1 Double Sofa Bed | Sleeps 2

Guest reviews for Urbano Hotel By Roots

Everyone (4)
1

treated with disrespect and disdain

Everyone

When I booked Urbano Hotel,I was excited to stay at such an upscale Hotel. But when I got there I soon realized that things where not as they advertised. The Hotel itself is beautiful but the staff is horrible, their customer service is on a scale from 1-10 is a 1. When I was booking the room I explained that because of the time today my return flight at 10:05pm on Feb 14, 2018, I will be checking out later that usual. I even spoke to the Expedia agent who put it in the notes and said that it wouldn’t be a problem. Just to make sure, I called the Hotel, the girl on the phone assured me that it wouldn’t be a problem. At noon, I was called by the receptionist to vacate the hotel. I was hurt and embarrassed. They literally threw me out. And mind you, the whole time I was treated with disdain and total disrespect. I was there for 5 days and the “so-Called flatscreen TV” was totally unwatchable and I called reception three times only to be told that they would send someone. They sent two people who promised to sent a technician but never did. We were never able to watch TV while we were there. We were totally ignored. I have never experienced anything like it. The only people that were nice to us was the boy at the door and the girl that worked in the kitchen (her name was Rita). Everyone else was cold and unfriendly. Several times I said good morning to the staff and nobody responded. Yet, I saw how they treated their white, Indian and Chinese occupants with respect and kindn

By , from New York on Feb 15, 2018

Review comment responded on Feb 23, 2018

Dear Mary Batama, Please accept our sincere apologies for the inconvenience you may have experienced in respect to our services. At Urbano Hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. we have taken steps to ensure that this will never happen again. We deeply value your relationship with Urbano Hotel and are committed to providing you with the highest level of service simply because our guests deserve the very best. Thank you

3

ok but not great

Everyone

Room was adequate. Breakfast was satisfactory. TV was not working properly; staff knew but it was not fixed.

By on Apr 18, 2017

5

very nice reasonably priced upscale hotel

Everyone

My wife and I stayed at Urbano Hotel 3 separate times and we both enjoyed each experience. The staff is friendly and helpful, the rooms are upscale, modern and clean. Good free wifi, nice flat panel tv, great shower, and the room is reasonably priced. We will definitely return.

By , from Marin Cty, CA on Mar 23, 2017

5
Everyone

The room is way better than I expected! Breakfast is great too. Very nice location, close to a lot of bars and clubs

By on Aug 17, 2016

Review comment responded on Sep 1, 2016

Dear valued client, we value your patronage at URBANO HOTEL and we are happy that you enjoyed your stay with us. We will keep working harder to ensure that we provide impeccable services to all. We look forward to having you with us again soonest.

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