Holiday Inn Express & Suites Mobile West I-102.5 out of 5.0
Recent guest reviews
Fast check in, friendly staff, Ok room! Very clean! Quite at night! Plenty of movie channels on the tv! Lots of restaurants nearby to choose from! Also a few shopping stores to visit as well! Location was very convenient to the interstate!
Manager very unprofessional. Since we arrived on a Friday morning instead of the scheduled date, day before, Thursday, manager did not want to provide room maintenance for that day, Friday, even thou we paid for Thursday. It took the maintenance manager, Mrs. Hall, to take the initiative to provide us with clean towels and clean the room herself. Manager can learn a lot from this subordinate of him. Had not been for Mrs Hall, I would have given a rating of one.
Amazing experience at this hotel during our series of unfortunate events. The staff was excellent. Breakfast was excellent. Service was excellent. We all wish our first two nights had been at this hotel.
the staff were friendly and attentive. particularly the breakfast lady, she ensured we had all we needed and the food was fantastic with lots of choice. spacious room. very clean. comfortable king bed. pool pleasent and in a sunny spot.
The room was excellent and the staff was great. Tiffany who ran the breakfast every morning was really excellent and Michael Brugh who was the Guest Experience Champion definitely did everything possible to make our stay the best. Thanks.
Tiffany Austin runs the breakfast and takes a lot of pride in her work. She went the extra mile to make it a great stay! The room smelled musty and the table had sticky paper stuck to it. Road noise was present also.
The room was very clean & comfortable & a great location! Everything u could ever want is nearby but hotel is tucked away enough that there isn't any noise from traffic. The breakfast was wonderful! Head of Breakfast, Tiffany, was very friendly & accommodating & kept everything well stocked. We really liked the omelettes! But there was a good variety of everything. Had a really nice stay. Only thing I wished they would have had was a USB port to plug in so bring your own but they did have free wifi. Would stay again!
Our check was fast. Staff was very nice. The rooms are big and we had all the amenities need to get started. The hotel itself but the traffic noise is not pleasing especially in the early mornings. The air conditioner in room 426 was not cool enough and the thermostat can be adjusted below 65 degrees. Warm room to our dislike. Location is alright depending on what your visit is about, we were travelling thru interstate 10. Overall experience is pleasant.
We stopped here on the way to Florida. Great place to stay with a wonderful breakfast. Hotel had friendly helpful staff. They added a rollaway bed for our grandson who was a late edition to our trip.the price was right and had easy access off of Interstate 10. We will definitely stop here on our next trip to Florida.
We got to the hotel last minute with a group rate. The staff was very nice and took time to accommodate us, there was a Jehovah Witness convention that weekend. The double room was for the handicap, which was fine but the bathroom mirror still had a lot of toothpaste residue from the last guest which I cleaned. YUCK! The room had a strange smell but once I went to get into the bed, I realized that the air conditioner was leaking into the carpet. Since there were no other rooms, I could work around that. I mentioned to the clerk the situation and he told me that other guests had the same problem. Our TV worked 1 night then went dead. Another family member's TV did the same thing. The staff tried to get it going but nothing worked. Since we weren't there that long, no one pushed the issue. I went to the pool but it had dead bugs floating on top so that was a no. Even though the room stated 3 guests, the housekeeping staff would only leave 2 washcloths and we would have to bother the front desk for that extra towel. The breakfast buffet was very nice. Everyone loved that. The eggs were rehydrated eggs so I took a pass. My kids loved the cinnamon rolls. No one else in the family had the wet carpet issue, so I guess it's in select rooms. I would stay again but in a different room. The staff were wonderful, but they were struggling with the physical accommodations. Just a personal note. When asked about the TV stations being played in the lobby, sports and FOX News, we were told that it's a hotel policy and they couldn't change the channels. I can understand sports but FOX News? Maybe since it was a red state, FOX is considered favorable. How about 2 sports channels or even Disney? You can't go wrong with children's programming.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 617 reviews