Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property
Family-friendly hotel with a fitness center and a sauna

Choose dates to view prices

Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

Outdoor pool
Garden
Lobby sitting area
Deluxe Double Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace
Karaoke room

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Laundry
  • Housekeeping

Explore the area

Map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000
  • Genting Skyway
    ‪4 min drive‬
  • Genting Highlands Premium Outlets
    ‪5 min drive‬
  • Genting SkyWorlds Theme Park
    ‪12 min drive‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪50 min drive‬

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Room options

Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 366 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Executive 2-Bedroom Residence

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 362 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Premier 2-Bedroom Residence

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Genting Highlands

Swiss-Garden Hotel & Residences, Genting Highlands places you within 3 miles (5 km) of popular attractions like Genting Skyway and Genting Highlands Premium Outlets. This 510-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Genting Skyway - 4 min drive - 1.9 miles
  • Genting Highlands Premium Outlets - 5 min drive - 2.2 miles
  • Chin Swee Cave Temple - 9 min drive - 3.6 miles
  • First World Plaza - 11 min drive - 4.5 miles
  • Genting SkyWorlds Theme Park - 12 min drive - 4.7 miles

Getting around

  • Kuala Lumpur Gombak Station - 29 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 59 min drive

Restaurants

  • ‪Kedai Makanan Lok Lok Corner 66 - ‬5 min drive
  • ‪Kedai Makanan Loong Kee - ‬3 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪Zul Corner - ‬1 min walk
  • ‪Nok Sokmo Genting Tom Yam Restaurant - ‬1 min walk

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

Family-friendly hotel with a fitness center and a sauna
Swiss-Garden Hotel & Residences, Genting Highlands features an outdoor pool, a children's pool, and a gym. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this family-friendly hotel include a sauna, meeting rooms, and an arcade/game room.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, desks, and wardrobes or closets are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Malay

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 62.64 for adults and MYR 32.40 for children
  • A restaurant

Restaurants on site

  • Garden Terrace

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MYR 137.8 per night
  • Cribs/infant beds are available for MYR 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 62.64 for adults and MYR 32.40 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)
  • Crib (infant bed) fee: MYR 50.0 per night
  • Rollaway bed fee: MYR 137.8 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

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Frequently asked questions

Is a free cancellation option available at Swiss-Garden Hotel & Residences, Genting Highlands?

Swiss-Garden Hotel & Residences, Genting Highlands offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Swiss-Garden Hotel & Residences, Genting Highlands?

This hotel is located in Genting Highlands within a short 8-minute walk of Happy Bee Farm & Insect World. You'll also find Genting Highlands Premium Outlets and Genting Skyway within a short drive.

Is there parking available at Swiss-Garden Hotel & Residences, Genting Highlands?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Swiss-Garden Hotel & Residences, Genting Highlands include a casino?

No, Swiss-Garden Hotel & Residences, Genting Highlands doesn't have a casino.

Is there an indoor pool at Swiss-Garden Hotel & Residences, Genting Highlands?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Swiss-Garden Hotel & Residences, Genting Highlands?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a restaurant, and proposal/romance packages.

Are there hot tubs at Swiss-Garden Hotel & Residences, Genting Highlands?

No, but this hotel does have a steam room.

Does Swiss-Garden Hotel & Residences, Genting Highlands have a restaurant that serves breakfast?

Yes, Swiss-Garden Hotel & Residences, Genting Highlands serves buffet breakfast for a surcharge each morning at Garden Terrace.

Does Swiss-Garden Hotel & Residences, Genting Highlands allow pets to stay for free?

No, pets and service animals aren't allowed at Swiss-Garden Hotel & Residences, Genting Highlands.

Does Swiss-Garden Hotel & Residences, Genting Highlands have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Swiss-Garden Hotel & Residences, Genting Highlands?

The closest major airport to Swiss-Garden Hotel & Residences, Genting Highlands is Subang (SZB-Sultan Abdul Aziz Shah), which is about 23.1 mi away.

Are there rooms with balconies that I can book at Swiss-Garden Hotel & Residences, Genting Highlands?

No, there aren't any guestrooms with balconies at Swiss-Garden Hotel & Residences, Genting Highlands.

Swiss-Garden Hotel & Residences, Genting Highlands Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 31 out of 133 reviews
Rating 8 - Good. 50 out of 133 reviews
Rating 6 - Okay. 18 out of 133 reviews
Rating 4 - Poor. 19 out of 133 reviews
Rating 2 - Terrible. 15 out of 133 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cheang Sar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient and staff are friendly, plenty of parking space
Stayed 2 nights in Dec 2024

8/10 Good

Winnie

Stayed 1 night in Dec 2024

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax
Stayed 2 nights in Dec 2024

2/10 Terrible

TEE

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall stay was good, however, during check out time, 4 out of 6 lift under maintenance, only 2 lift working, and we stay at 32 floor, we waited from 11am till 12 noon only managed to get the lift to the lobby, my sibbling choose to walk down from the staircase to the lobby with luggage from Level 32 due to long wait. When raise the issue to front desk, attendant just simply said lift under diff management, sound like Swiss Garden does not care ever whether you satisfy with the stay or not. My 1st time encounter this issue. Please think twice if to book, else pls request lower floor so that can easily walk down to the lobby when all lift does not work.
Stayed 1 night in Sep 2024

8/10 Good

Wong

Stayed 1 night in Feb 2024

2/10 Terrible

Rahamat

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
The worst hotel I have ever stayed. The rooms are too small. There is no place to put the bag. Bathroom has no vanity. Water in the shower floes very slow. No hot water in the sink. Booked a full kitchen but there was no microwave, no pots, no utensils, not even a teaspoon to make tea, what a shame. I would say never book this hotel. I was given room 3333A. This room supposed to be numbered 3334 but the owner does not want to use the No. 4. This room is located after 3333 so I could not find my room. I had to go back to the reception from floor 33 to get a staff to come and show me the room. The staff should have told me when I checked in but they told me nothing.
Stayed 3 nights in Jan 2024

6/10 Okay

Chan

Traveled with family
Disliked: Staff & service, amenities
Check in took about 1hr even when no crowd. Lift is always full and have to wait very long. Floor of the room is dusty and they forgot to put towels and amenities. The balcony door have gap in between and insects come in at night from that gap. Breakfast is bare minimum but the coffee is good. Troublesome to always inform the front desk of ur car plate no every time u go out.
Stayed 2 nights in Dec 2023

4/10 Poor

Rehnuma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Irene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023

8/10 Good

Zhang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment hotel stay in Genting.

We had stayed here for two nights in two bedrooms room which come with kitchen and living room. The general cleaness is ok. Beds are comfortable. Breakfast buffet was OK, but the egg omelets was not so fresh. So the taste was a bit weird. The hotel is not up at top of Genting Highlands. So need to drive 20 mins in order to reach casino or theme park.
Stayed 2 nights in Sep 2023

10/10 Excellent

manoj

Stayed 3 nights in Aug 2023

8/10 Good

Chow

Stayed 1 night in Jul 2023

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

MD SHAHRIL BIN MD

Disliked: Cleanliness, staff & service
Parking area confusing.
Stayed 2 nights in Jun 2023

8/10 Good

Munawar

Overall enjoyable stay
Stayed 4 nights in Jun 2023

8/10 Good

Abdul Rasyid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023

6/10 Okay

Ganesan

Stayed 2 nights in Mar 2023

10/10 Excellent

Tuck Chuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023

10/10 Excellent

Rossan Bunanig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022

4/10 Poor

Qiang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

The toilet is not clean in the hotel. The plate was not cleaned very well in the restaurant.
Stayed 1 night in Dec 2022

6/10 Okay

Yazid

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Dec 2022

2/10 Terrible

Sandy

Stayed 2 nights in Dec 2022

8/10 Good

Cherrielyn