Swiss-Garden Hotel & Residences, Genting Highlands

3.5 star property

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Photo gallery for Swiss-Garden Hotel & Residences, Genting Highlands

Outdoor pool
Lobby
A modern kitchen with a central island, large windows, and a high ceiling with exposed beams.
Gym
Garden

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000
  • Place, Happy Bee Farm & Insect World
    ‪9 min walk‬
  • Place, Genting Highlands Premium Outlets
    ‪5 min drive‬
  • Place, Genting SkyWorlds Theme Park
    ‪14 min drive‬
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    ‪58 min drive‬

Room options

Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Executive 2-Bedroom Residence

8.0 out of 10
Very good
(1 review)
  • 688 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Premier 2-Bedroom Residence

7.6 out of 10
Good
(5 reviews)
  • 783 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe Double Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 362 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Genting Highlands

Swiss-Garden Hotel & Residences, Genting Highlands places you within 3 miles (5 km) of popular attractions like Genting Skyway and Genting Highlands Premium Outlets. This 370-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Happy Bee Farm & Insect World - 9 min walk - 0.5 miles
  • Genting Skyway - 5 min drive - 2.4 miles
  • Genting Highlands Premium Outlets - 5 min drive - 2.4 miles
  • First World Plaza - 14 min drive - 6.1 miles
  • Genting SkyWorlds Theme Park - 14 min drive - 6.4 miles

Getting around

  • Kuala Lumpur Taman Wahyu Komuter Station - 29 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 61 min drive

Restaurants

  • ‪ZUS Coffee - ‬7 min walk
  • ‪Restoran Al-Esfan, Genting Highland - ‬1 min walk
  • ‪Restoran Makanan Enak - ‬2 min walk
  • ‪Zul Corner - ‬2 min walk
  • ‪Nani Nasi Kukus & Masakan Panas - ‬4 min walk

About this property

Swiss-Garden Hotel & Residences, Genting Highlands

Swiss-Garden Hotel & Residences, Genting Highlands features an outdoor pool, a children's pool, and a gym. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Other amenities at this family-friendly hotel include a sauna, meeting rooms, and an arcade/game room.
Guests can expect free WiFi and 40-inch Smart TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, desks, and wardrobes or closets are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 62.64 for adults and MYR 32.40 for children
  • A restaurant

Restaurants on site

  • Garden Terrace

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 42 floors
  • Banquet hall
  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 150

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MYR 140.4 per night
  • Cribs/infant beds are available for MYR 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Parking is included for 1 vehicle per reservation. A parking fee of MYR 16 per day (flat rate) or MYR 1 per hour applies for each additional vehicle.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 62.64 for adults and MYR 32.40 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MYR 150 (subject to availability)
  • Crib (infant bed) fee: MYR 50.0 per night
  • Rollaway bed fee: MYR 140.4 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

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Frequently asked questions

Is a free cancellation option available at Swiss-Garden Hotel & Residences, Genting Highlands?

Swiss-Garden Hotel & Residences, Genting Highlands offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Swiss-Garden Hotel & Residences, Genting Highlands?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at Swiss-Garden Hotel & Residences, Genting Highlands on Jul 2, 2026 start from $51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Swiss-Garden Hotel & Residences, Genting Highlands?

This hotel is located in Genting Highlands within a short 9-minute walk of Happy Bee Farm & Insect World. You'll also find Genting Skyway and Genting Highlands Premium Outlets within a short drive.

Is parking available on site at Swiss-Garden Hotel & Residences, Genting Highlands?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Swiss-Garden Hotel & Residences, Genting Highlands include a casino?

No, Swiss-Garden Hotel & Residences, Genting Highlands doesn't have a casino.

Is there an indoor pool at Swiss-Garden Hotel & Residences, Genting Highlands?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What amenities will couples enjoy at Swiss-Garden Hotel & Residences, Genting Highlands?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and proposal/romance packages.

Does Swiss-Garden Hotel & Residences, Genting Highlands have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Swiss-Garden Hotel & Residences, Genting Highlands have a restaurant that serves breakfast?

Yes, Swiss-Garden Hotel & Residences, Genting Highlands serves buffet breakfast for a surcharge each morning at Garden Terrace.

Does Swiss-Garden Hotel & Residences, Genting Highlands allow pets to stay for free?

No, pets and service animals aren't allowed at Swiss-Garden Hotel & Residences, Genting Highlands.

Does Swiss-Garden Hotel & Residences, Genting Highlands have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Swiss-Garden Hotel & Residences, Genting Highlands?

The closest major airport to Swiss-Garden Hotel & Residences, Genting Highlands is Subang (SZB-Sultan Abdul Aziz Shah), which is about 23.1 mi away.

Are there rooms with balconies that I can book at Swiss-Garden Hotel & Residences, Genting Highlands?

No, you won't find guestrooms with balconies at Swiss-Garden Hotel & Residences, Genting Highlands.

Swiss-Garden Hotel & Residences, Genting Highlands Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 151 reviews
Rating 8 - Good. 59 out of 151 reviews
Rating 6 - Okay. 23 out of 151 reviews
Rating 4 - Poor. 19 out of 151 reviews
Rating 2 - Terrible. 16 out of 151 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

HIN BEO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the stay
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

Noor Azizah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good free parking, average food for breakfast but no bar. How can a hotel branded Swiss~Garden operate without a bar. One can drive up to the Genting complex quite easily.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant stay. Location wise is good as many amenities nearby.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

MADELINE

Liked: Cleanliness, staff & service, amenities
Room was clean and spacious. Location was good too.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Hongxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Parking friendly. Nice views and good facilities around the area.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Munawar

Overall enjoyable stay
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Harpreet

Liked: Cleanliness, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Shi Rong

Liked: Cleanliness
Disliked: Amenities
Slow check in and check out process. Waited 30mins for check in and 30 mins for check out. Rooms are okay. Basic.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Cheang Sar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient and staff are friendly, plenty of parking space
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Mai Shih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025
Verified

8/10 Good

Abdul Rasyid

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel is quite convenient and close to genting premium outlet
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located mid-hill near the town. Many eateries within walking distance. Not too expensive place to stay.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Rossan Bunanig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and accessible to nearby shopping and eating spots. Staff were helpful and polite.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best for Family Rooms

Stayed here with my family. Had a pleasant stay for 2 nights. Weather was just nice, room and hotel clean, friendly staffs.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

LengSan

Liked: Cleanliness, amenities, property conditions & facilities
Parking arrangement was a bit confusing else we had good experience despite the high occupancy level for the night we spent there
Stayed 1 night in May 2025
Verified

8/10 Good

CL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent to good hotel for short trip

Check In : 4/5 Parking : 4/5 Lift / Corridor Cleanliness: 2.5/5 Room Cleanliness: 4/5 Room Soundproof: 3/5 Swimming Pool Practicality: 3/5 (for children ok) Breakfast Variety : 4/5 Hotel location to restaurants / convenient shops: 5/5
Stayed 1 night in May 2024
Verified

10/10 Excellent

Tuck Chuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean cozy room. Rooftop swimming pool is beautiful. Friendly staff. Will definitely stay again.
Stayed 1 night in Mar 2023
Verified

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
The property surroundings are very nice, staff friendly. The uphill walk to the food outlets can be a little challenging for the slightly unfit, but the coming back home is great., A short GRAB ride to the Genting highlands, to enjoy the beautiful surroundings and scenery. A peaceful place to relax
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

joni

Disliked: Cleanliness, staff & service, amenities
I stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The hotel lacks proper customer service, and it is much older than what the photos on the booking website show. The front desk staff do not understand customer service at all and never smile. Nothing in the hotel reflects what was advertised online. I strongly advise anyone considering this hotel not to waste their money. There are definitely better hotels around with better service, better staff, and a more comfortable stay.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sium

Liked: Cleanliness, staff & service, property conditions & facilities
We used the Swiss garden for Genting, the location is great for getting to and from KL to Genting. The only fault we have with Swiss Gardens is the lifts , someday you can wait 10-15 mins for one to have space enough for 2 people . Get the lifts sorted ! Rating will improve!!
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

short family getaway

Value for money but the swimming pool does not provide pool towel. staff also not so helpful
Stayed 1 night in Sep 2024
Verified

8/10 Good

Jenny

Liked: Cleanliness, staff & service
The restaurant's breakfast has lots of variety. However, some food were cold. Pools above the residential block have lots of kids and the pool water look dirty. The room was clean and satisfactory. Great walking paths outside of the restaurant.
Verified

6/10 Okay

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swiss Garden Genting never paid house rentals.

Swiss Garden Genting forgot to house rental.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel. Family friendly. If you bring kids, you can ask for kids cutlery at their restaurant. I will be more than happy if the hotel can provide microwave and basic cutlery in their residence. They do have electric stove but you need to bring your own if you wish to cook.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Khairil

Liked: Cleanliness, amenities, property conditions & facilities
Environment is friendly Need improve on staff communication during serve
Stayed 1 night in Oct 2022