Traditional Room
from $99
Sheraton Minneapolis West Hotel
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 44 reviews
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Recent guest reviews
Check In was easy, however I reserved what I thought was a Poolside room. Get to the room and can't even see the pool at all. I always figured Poolside meant that you could see the pool from your room. There was mold in the shower, looks like they tried painting over it and it just bled through. The water pressure for the shower wasn't very good, unless of course it was just the shower head. However at any rate, I would have expected much more out of a Sheraton hotel. I would have had better luck and better accommodations stayed at a Super 8.
Check in went great, fast. Got to room, smelled horribly like smoke and a crib in the room. Went back to front desk, they apologized, gave me jets to another room. The next room was nice, clean, did not smell like smoke. I left and went to dinner, returned, went into the hot tub out near pool. Closed at 10, few minutes later. Returned to the room, adjusted temp only to learn, it did not work. I called front desk, they said, do you want another room, I said no, not at 1115 pm. So I asked for ice, which sign in room said they would deliver, they said no, I woukd have to come to the pantry by the office to get it. I hung up.
Place was nice, staff was very friendly. Breakfast was very good.
The hotel was nice staff friendly; pool closed too early (for adults) brunch was too expensive for guests coffee was $4/cup would have been nice to have just some free regular coffee in the lobby nothing fancy
AC didn't work. Coffee maker didn't work. Dark room. Room is very dated. Bathroom is updated.
Easy check in. Clean room with large bathroom (great lighted mirror!). Several outlet plugs in convenient locations. Very comfortable king bed. Close to Highway 394 and shopping mall. No ice machines, but complimentary ice bags located near from desk. An event was being held in a conference room one night and parking lot was full. Staff member gave us her spot and parked her car offsite. We were quite impressed!
As soon as we got to the hotel the woman at the desk tells us we have no room my sister had her room even though we booked her room after we booked ours but our room was never booked we didn't get a replacement for hours we had to be relocated to another hotel and had to wait hours to get this done. Either orbitz.com messed up or the Sheraton over booked but my experience was not pleasant
The hotel consists of two atrium areas. All rooms surround the pool in one area, the other is the bar and restaurant. No matter where you are, you hear people enjoying the pool. I was lucky to get a room over the bar/restaurant area. I heard people having fun in the bar all evening and listened to clinking of the dishes and glasses at breakfast. I immediately turned my room fan on to try and drown out the sounds...which worked quite well. The room was very nice and clean. I was there while a hockey team was visiting and also a fraternity party. That made the hotel so much noisier. Upon checking out, the staff apologized for the frat party, before I had a chance to say anything.
It had a very comfortable bed. Things to enhance the stay: coffee and tea with coffee pot in rm, comfortable chairs for 2 in room and continental breakfast.
yes the hotel met our stay and we had a relaxing time , good location and convenient to downtown.
If you are looking to stay around Ridgedale shopping center this is a great choice. They were under going some renovations when we stayed, but overall it was a good hotel. We were attending a wedding at Lake Minnetonka and this was the closest option
The room had just been redone. This was a great place to stay for a Great price.
The location is the best for my purposes in the western suburbs but otherwise I don't know why I stay here (3rd or 4th time). The rooms are dark and especially damp. There seems to be no ventilation and the carpet feels wet under foot. The whole place is a design that should never have been approved, all inward facing on a dreary court with little light or cheer.
I had the worst time visiting with my family that lives in mn and checked in to the hotel to get away. After being so upset and having the worst day I asked the check in person for an upgrade and he gave it to me with out flinching or charge. Made my day, thank you
Easy to find. Staff was extremely politie and go out of their way to make your experience a great one. Would highly recommend it and look forward to going back to stay again soon.
Hotel was clean, staff was nice, and it was easy to get to. No complaints!
The room is big and clean. The location is very convenient.
It was a pleasant surprise to find this nice hotel at sch a good rate
We got a last-minute reservation for a shopping weekend. We were greeted very warmly and directed to a very pleasant room. Room was well appointed. Bed was not made well. (Too much sheet bunched under my feet), but if that's the biggest problem, that should give you a pleasant impression. Also, the workout area was out of service, but they directed me to the YMCA across the parking lot where I was able to take a great class. Very pleasant stay.
I was very satisfied with this hotel! The staff was very accommodating, check-in was easy and quick, the room was very clean, and the beds were very comfortable. The location is right next to a large mall and some great restaurants. I've stayed here a handful of times and had a great expensive everytime! The only drawback was there is no refrigerators in the rooms that I've stayed in. I highly recommend this hotel.
Guest reviews for Sheraton Minneapolis West Hotel
no
Everyone
Check In was easy, however I reserved what I thought was a Poolside room. Get to the room and can't even see the pool at all. I always figured Poolside meant that you could see the pool from your room. There was mold in the shower, looks like they tried painting over it and it just bled through. The water pressure for the shower wasn't very good, unless of course it was just the shower head. However at any rate, I would have expected much more out of a Sheraton hotel. I would have had better luck and better accommodations stayed at a Super 8.
thought it woukd be so much better.
Everyone
Check in went great, fast. Got to room, smelled horribly like smoke and a crib in the room. Went back to front desk, they apologized, gave me jets to another room. The next room was nice, clean, did not smell like smoke. I left and went to dinner, returned, went into the hot tub out near pool. Closed at 10, few minutes later. Returned to the room, adjusted temp only to learn, it did not work. I called front desk, they said, do you want another room, I said no, not at 1115 pm. So I asked for ice, which sign in room said they would deliver, they said no, I woukd have to come to the pantry by the office to get it. I hung up.
Review comment
Michael responded on Jun 7, 2017
Thank you for choosing our hotel and for taking a moment to share your feedback. I am terribly sorry that you have experienced such issues during your stay. I have shared your feedback with our leadership team to help ensure these items will not reoccur in the future. We hope to have an opportunity to regain your trust in the future and show the excellent experience our team expects to deliver each day.
stayed just for weekend for event at stadium
Everyone
Place was nice, staff was very friendly. Breakfast was very good.
nice hotel close to shopping and interstates
Everyone
The hotel was nice staff friendly; pool closed too early (for adults) brunch was too expensive for guests coffee was $4/cup would have been nice to have just some free regular coffee in the lobby nothing fancy
Review comment
Michael responded on Dec 2, 2016
Thank you for staying and for taking a moment to share your feedback. I will definitely revisit our pool hours to see if we have opportunity to extend hours. We're glad to see that you enjoyed your stay overall and we hope to see you again soon.
old hotel, new lobby.
Everyone
AC didn't work. Coffee maker didn't work. Dark room. Room is very dated. Bathroom is updated.
Review comment
Michael Glass GM responded on Sep 20, 2016
Thank you for choosing our hotel. We are so sorry to see that your stay did not meet expectations. I will certainly follow up on items within our control. We are also sad to see that you felt the room was dated given our property renovation just a couple years ago. We hope to have an opportunity to regain your trust in the future by providing the excellent experience that we expect for all of our guests.
very comfortable, quiet room
Everyone
Easy check in. Clean room with large bathroom (great lighted mirror!). Several outlet plugs in convenient locations. Very comfortable king bed. Close to Highway 394 and shopping mall. No ice machines, but complimentary ice bags located near from desk. An event was being held in a conference room one night and parking lot was full. Staff member gave us her spot and parked her car offsite. We were quite impressed!
Review comment
Michael Glass GM responded on Sep 10, 2016
Thank you for the excellent review! We appreciate you staying with us and are glad to hear you had a great stay. Your feedback is invaluable and I will be sure to share it with our team. We hope to see you back again soon!
terrible experience
Everyone
As soon as we got to the hotel the woman at the desk tells us we have no room my sister had her room even though we booked her room after we booked ours but our room was never booked we didn't get a replacement for hours we had to be relocated to another hotel and had to wait hours to get this done. Either orbitz.com messed up or the Sheraton over booked but my experience was not pleasant
Review comment
Michael Glass GM responded on Sep 10, 2016
We are terribly sorry for this breakdown. We have been working internally to ensure all communications with our online partners are working seamlessly. We hope to have another opportunity to serve you in the future and show you the excellent experience we expect for every guest.
too noisy
Everyone
The hotel consists of two atrium areas. All rooms surround the pool in one area, the other is the bar and restaurant. No matter where you are, you hear people enjoying the pool. I was lucky to get a room over the bar/restaurant area. I heard people having fun in the bar all evening and listened to clinking of the dishes and glasses at breakfast. I immediately turned my room fan on to try and drown out the sounds...which worked quite well. The room was very nice and clean. I was there while a hockey team was visiting and also a fraternity party. That made the hotel so much noisier. Upon checking out, the staff apologized for the frat party, before I had a chance to say anything.
Review comment
Brianne responded on Jan 26, 2017
Thank you for taking the time to share your valuable feedback. We appreciate you staying with us and offer our deepest apologies for the noise issues you experienced during your stay. Our team continues to work hard at providing a clean, friendly and comfortable experience. We will certainly use your feedback to help shape decisions moving forward.
Everyone
It had a very comfortable bed. Things to enhance the stay: coffee and tea with coffee pot in rm, comfortable chairs for 2 in room and continental breakfast.
Review comment
Shawn responded on Mar 1, 2016
Dear Valued Guest, Thank you taking the time to share your valuable feedback. Your comments are appreciated. Look forward to your next visit. Sincerely, Shawn Nayyar, General Manager
fun weekend
BusinessTravelers
yes the hotel met our stay and we had a relaxing time , good location and convenient to downtown.
Thank you for staying with us. We greatly apologize for the issues you experienced during your stay with us, including the room location. We hope to better serve you on your next trip in