I paid for my hotel in advance like i always do!! When I arrived there was nobody at the front desk, besides security. He told me he would page the lady and she never came! I went out to my car and called no answer. Then when I came back to finally check in about 30 mins later there were about 15 teenagers in the parking lot At 3AM. Then the hotel front desk tells me I can’t check in because I came to late and there are no rooms. Then proceeds to tell me it’s “not her problem” because she has other things to do! I was extremely annoyed with how she handled the situation. I live an hour away from this establishment and needed a room for the night, so I was extremely annoyed when I had to go to another hotel because she wasn’t there when I organically came to check in!
The rooms were outdated and uncleaned especially the carpet. I was very dissatisfied with the bedding and linen, which appeared to have been stained and dirty. What was pleasant was the hotel was affordable and the staff was nice.
Went there to take my kids swimming, the front desk girl was so busy alone with no help, the swimming pool was freezing because no heat was on and the door leading outside ( while it was snowing ) was propped open. My children didn’t get to swim so it was a complete waste of time and money
Very upkept lobby. Nice choices for snacks. Upon request, my down allergy request was met with a change of blankets quickly. Staff at check in was not very friendly and did not go the extea mile for my request.
Rooms are really nice, beds are cozy & all the staff were really nice.
The room was clean. The staff was friendly. The air/heating fan system in the room was very loud. Made an otherwise quiet room, noisey. The weekend breakfast buffet was nothing more than what is normally served at hotels as free breakfast. Only it cost $15.00 per person. We ended up going elsewhere to eat.
Good customer service, cleanliness very friendly staff
The hotel didn't offer a breakfast and there is no microwave on the room
Very clean, super comfy bed, good view of city, .....
Beds were very comfortable , I slept very well. I do not want to write more.
REALLY good shampoo was provided beds very comfortable
Stains on the carpet.stairwells blocked carts. Staff was awesome
The room is great, however I do notice stains and i believe a cigarette burn on the carpet. When taking a bath I noticed that the support bar was not cleaned underneath and had some dirt and other build up. The room over all is comfortable, I wish we had a mini fridge, we didn't notice until we got back to the room with leftover food! Staff and meals are awesome. Would probably book again.
Radisson Hotel Brooklyn Center places you within a 15-minute drive of popular attractions such as Target Center and Target Field. This 174-room, 3.5-star hotel has a restaurant, an indoor pool, and a 24-hour fitness center.
Enjoy a leisurely bite to eat at Serrano's Cocina , the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:00 AM.
All 174 rooms provide sofa beds, free bottled water, and ceiling fans. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.
At Radisson Hotel Brooklyn Center, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, free use of bicycles, and express check-out.
I paid for my hotel in advance like i always do!! When I arrived there was nobody at the front desk, besides security. He told me he would page the lady and she never came! I went out to my car and called no answer. Then when I came back to finally check in about 30 mins later there were about 15 teenagers in the parking lot At 3AM. Then the hotel front desk tells me I can’t check in because I came to late and there are no rooms. Then proceeds to tell me it’s “not her problem” because she has other things to do! I was extremely annoyed with how she handled the situation. I live an hour away from this establishment and needed a room for the night, so I was extremely annoyed when I had to go to another hotel because she wasn’t there when I organically came to check in!
Thank you so much for taking the time to leave such a thorough and insightful review of our property, and suggestions to improve the experience for our valued guests in the future. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
The rooms were outdated and uncleaned especially the carpet. I was very dissatisfied with the bedding and linen, which appeared to have been stained and dirty. What was pleasant was the hotel was affordable and the staff was nice.
LH, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Went there to take my kids swimming, the front desk girl was so busy alone with no help, the swimming pool was freezing because no heat was on and the door leading outside ( while it was snowing ) was propped open. My children didn’t get to swim so it was a complete waste of time and money
M, Thank you for sharing your experience, and I am very sorry for the inconveniences that you and your children encountered during your stay due to the condition of pool. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
Thank you for your feedback!
Very upkept lobby. Nice choices for snacks. Upon request, my down allergy request was met with a change of blankets quickly. Staff at check in was not very friendly and did not go the extea mile for my request.
Thank you for staying with us, your feedback helps us to improve our service, and to help meet our valued customers, like yourself, expectations, we hope you choose us when your travels bring you back to town
Rooms are really nice, beds are cozy & all the staff were really nice.
Anonymous, Thank you for taking the time to review your stay. I am delighted to hear that you enjoyed your time at the hotel! We look forward to welcoming you back the next time you are visiting the Minneapolis area.
Anonymous, Thank you for the kind 4-star review! We love that you had such a lovely stay with us. We are looking forward to welcoming you back to sunny Minneapolis for a future stay.
The room was clean. The staff was friendly. The air/heating fan system in the room was very loud. Made an otherwise quiet room, noisey. The weekend breakfast buffet was nothing more than what is normally served at hotels as free breakfast. Only it cost $15.00 per person. We ended up going elsewhere to eat.
Anonymous, Thank you for taking the time to leave us such great feedback!! We will definitely be sharing your feedback with the team and make necessary repairs to the HVAC system. We will also review the arrangements for breakfast in the morning as well. We look forward to welcoming you back in the future!
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.