I am a loyal guest at La Tour Hotel, but my stay on 28/12/25 was extremely disappointing. I found a bed bug in Room 907 and was bitten; reception staff saw the evidence and apologised. The next day, the duty manager (Haydee) was rude and dismissive, contradicted her colleagues, ignored evidence, and even told us not to book again.
We were moved to another room due to bad smells and poor shower pressure. Promised late checkout was later challenged, Expedia was wrongly told we had made previous complaints, and no refund or compensation was offered. Pest control claimed nothing was found despite staff acknowledgement.
After spending nearly £3,000 across multiple stays, raising a serious hygiene concern resulted in being banned from the hotel. Unprofessional, poorly maintained, and far below four-star standards. Not recommended.