Holiday Inn Milan Assago4.0 out of 5.0
Recent guest reviews
Reading many reviews of this hotel suggested that I was in for a miserable stay. The hotel was bright and clean, with very helpful staff. Easy check-in and a very comfortable room was exactly what we needed after 800 miles on the road. We both slept soundly! Breakfast was excellent, a big airy room and everything you could with for in a breakfast buffet. We originally went into the 'tour bus' restaurant but were soon dispatched to the 'superior' room. Plastic cups in the former are down to the operators costs rather than the hotel's meanness. So,a great place to overnight on your way to and from southern Italy, right on the motorway, fuel right outside and fast end efficient service. Great!
Friendly and helpful staff. Comfortable room. The breakfast was OK and there was plenty there, but not so good if you are a vegetarian. The down side is that you really need a car to,get around, even if uts only to the Metro stations.
Despite all the bad reviews I actually have positive things to say about the hotel Well it's true that you have to go by car wherever you want because the hotel it's not well localizated, and it's also true that the air conditionner didn't work. I attended to an event in this hotel so I didn't have the problem of transport, even to the station we had a transfer, otherwise I would have to take a cab. I really appreciated most of the staff, the room was cleaned and the food was good. As a hotel for tourists I don't recomend it only because it doens't have a pedestrian acess and it's really far from the centre. Despite this, I think the Hotel is pretty fine and as I attended an event there was everything perfect to me.
Despite reading so many bad reviews, I chose to trust "IHG" brand and book the hotel for 3 nights. However, all the bad reviews started to be TURE the moment I stepped in hotel. 1. The reception does not have the facility to add my IHG number to the booking, so NO room upgrade!! 2. There is no Iron available in the night, so I had to wake up earlier in the morning to call for an Iron. 3. The room Air conditioner was not working, so I had to open windows to cool down BUT then you will face the highway full of big trucks. So I was feeling like sleeping in middle of roadside. 4. I asked for Shaving kit and I was handed shaving cream in a plastic. The amount is not even enough for half of my face. 5. I asked for a taxi and I got something like Limousin (which I did not ask). So I had to pay 35 Euro for something that I would pay 20 Euro normally! 6. The room was for no smoking but it had a very strange smell which I felt very bad all night. I (may) receive a "Thank you. We are sorry but not sorry" from the hotel management but my recommendation to them is to "Listen to all bad reviews and take some actions instead". The recommendation to guests, Don't go for IHG brand and listen carefully to each individual review as they are very helpful to have a good stay.
This hotel is only suited to people who have a car to get around. I cannot stress this strongly enough. There is absolutely no pedestrian access to or from this property as it is situated on a motorway and the shuttle service to the nearest metro station is very, very limited. Please also note that taxis will not pick up from the nearest metro station even if the hotel request it. Taxi fare to the nearest metro station is 20 Euros in each direction and a taxi from central Milan is 35 Euros. We stayed here to attend a concert at the nearby Arena but it would actually have been easier and cheaper to stay in central Milan and get a train to the venue. We stayed here for just under two days and had to spend 300 Euros on taxis. When I booked I was entitled to free transport back to the airport provided by the hotel but this was not possible. The hotel told me they had never, ever provided this service and that a taxi to the airport 65 km away would cost between 90-150 Euros. I will be making a separate complaint about this. If you do want to use the limited shuttle service then please, please show up early for it as if not it might be full and leave early without you which is what happened on our stay. Please also be careful at the metro stations as there are people who pretend to help you to use the ticket machines who are pickpockets and who will steal your money. Staying at this hotel was a terrible decision and I would not use it again. The hotel WiFi was also very slow and not very good. On the plus side the room itself was nice and comfortable. Federico and Antonio on Reception were very helpful. The food in the restaurant (for hotel food) was nice and good value.
Good hotel for one night. Nothing more. Very bad internet (wifi). If you need good connection you have to pay extra. Parking is free, breakfast is okey and about staff I can say only good things. If you have car its good place to sleep and rest during your jorney. There is nothing to do near the hotel. If you are comming for EA7 Milano Basketball game its 5 minutes by car from the gym. But its hard to find Uber or regular Taxi.
This hotel is far away from milano city centre (15km),there isn't any transportation close to it ,so you definitely need a car. This is NOT a 4 star hotel , its mostly like a motel due to its amenities. The staff is rude, unfriendly and it seems that they don't want to work.The cleaning staff don't even clean the room, they folded again the same towels that we had thrown on the floor....disgusting! The breakfast is average -if you are thinking to dine in the hotel ,forget it! The hotel didn't have heating -so we were sleeping with 2 duvets on us ,the room didn't have a mini bar ,the windows didn't open and the room was freezing cold due to bad building conditions!Thats all.
i have never taken packaged bread and packaged toast for a hotel breakfast. Drinks were served in disposable cup. It was worse than my army night snack. The coffee was served from small tumblers. Hardly a service personnel in sight. Again disposable cups are used for supposedly making your tea in you room. The night we arrived, there was this terrible stench in the air which smelled like garbage. NOt sure where that is from. If there is ever a guiness record for the smallese lift in the world, i am sure this hotel will be a contender. Can hardly fit 2 guests with luggage. THis hotel is a blemish to the brand HOLIDAY INN. Kindly do something.
Great location if you are in transit near Milan, with plenty of parking that also takes a trailer. On the plus side also, the set dinner which you can buy as a dinner bed and breakfast package was surprisingly good, but too much food for us! Breakfast also Ok, even though the cooked food was not hot. On the down side, the place feels neglected. In our room the paper was peeling from the wall, there was a large area on the ceiling and wall covered by white tiles that obviously was trying to hide the results of water damage from above, and the bath plug didn't work so we had to leave the bath water in! All well below the standards you'd expect from Holiday Inn, even a franchised site. Overall the price wasn't bad for the package, but only for one night!
I am disppointed and unhappy with this Holiday Inn Hotel. Old installation I can understand, but not well maintened and not so clean Incan not tolerate. In addition, employees are not helpfull or give me attention when I made the complaint about the bug that I found on my pillow: I will never accept that situation. The employee said that nothing can be done because in this time of the year, bugs are everywhere... I can not accept that it is quality level of Holiday Inn!
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
- Business center
Holiday Inn Milan Assago places you within a 5-minute drive of Centro Commerciale MilanoFiori and within a 10-minute drive of other popular attractions like Assago Forum. This 203-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Teatro Della Luna and Centro Commerciale Fiordaliso are also nearby.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a cocktail bar. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
All 203 soundproofed rooms feature minibars, coffee makers, and safes. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Phones and desks are other standard amenities.
Holiday Inn Milan Assago features a fitness center, free WiFi in public areas, and 14 meeting rooms. If you drive, self parking is EUR 5.00 per night, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and express check-in.
Reviews from Trip Advisor
38% of guests recommend this hotelTotal of 517 reviews