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Super 8 Big Spring

2.0 out of 5.0

Recent guest reviews

Nice beds, great free breakfast with eggs cooked to order, nice decor Like most economy hotels ... the shower head was way too low, I'm around 6 ft tall and had to squat a bit to wash and rinse my hair.

We arrived 3hrs. early but there was no quibble about immediate check-in with the room being exactly as requested when booked. The staff proved very helpful and friendly. The room was spacious and very clean although, there was only 1 decaf. coffee satchet with the bedside maker. Reception were, however, quite happy to supply more (pity housekeeping failed on this point). Free wi-fi access was available in the room. An excellent breakfast was provided with eggs & patty cooked to order. A waffle machine and 4 cereals available, 2 types of bread, muffins & buns with toaster and microwave to assist! Apples & bananas completed the picture with coffee, decaf. & reg. plus juice.

Internet would not stay connected and required to many steps to re-establish connection. Once logged in and if you shut down you had to go through all the steps again to login. Bed was terrible. Felt like falling in to a hole. My back is not the greatest and when I left I was hurting. Tried sleeping on the edge because that is where the most support was present.

I hate giving bad reviews, but will if I must, so here goes. First let me state, the staff was very friendly, but that's the only good thing I can say about this hotel. My husband and I were traveling through late in the evening about 10 pm heading from East Texas to Arizona and were very tired. We found out something about West Texas hotels. They fill up fast with workers during the week. We were calling ahead to Midland/Odessa and weren't finding anything, so we just wanted a CLEAN place to sleep. We saw another hotel off the freeway so we decided to stop. They were full, but said they knew the Super 8 still had a room available. We went over and they did, along with breakfast in the morning. Great! We checked in, took our overnight bag up the stairs and my husband went to take a bath. There was hair all over the bath tub. We were really too tired to make a big fuss over it, so he started cleaning the bathtub when I noticed there was urine on the back of the toilet behind the seat. I picked up the toilet seat and it hadn't been cleaned at all. We decided to check the beds (we had been booked into a room with two queen beds). We pulled back the covers and one had a couple of long black hairs on them and the other had marks on the sheets (so the sheets hadn't been changed. The towels were clean, the trash had been taken out, but that was it. As my husband was already undressed and just about to get into his bath, I decided to clean the toilet myself and go downstairs and ask for fresh sheets to make the bed. I got to the front desk and the lady at the desk was wonderful. She was horrified that the room wasn't clean and said that wasn't their standard there and she had another room she could move us into. Since my husband was in the bath we could just move over after he got out and leave the room key in the dirty room and give her a call once we had moved. Great! I wouldn't have to make a bed! We moved to the new room and it was "cleaner". The room hadn't been dusted in who knows how long. I know this, as when I went to plug my phone in on the bedside table my hand came back covered in dust, but I just wanted to sleep. I wasn't there for vacation, just sleep! And the bathroom was relatively clean. My husband was tucked into bed when I went to wash my face and took a hand towel down. The front side was clean and the back side had black grease marks all over it!!! But again, just want to sleep. It was around one in the morning I got up to go to the bathroom and something scurried across the floor and behind the refrigerator. At one in the morning without my glasses in dim light from the bathroom I was pretty sure it was a mouse (in hindsight it may have been a lizard - regardless, when I pay for a room I like it to be the occupants I register and no one else). The wildlife can spent the night outside. At that point I was done. I asked my husband if he would mind sleeping in the truck while I drove. He asked what happened and I told him. I'm not afraid of mice or lizards, I just don't want to be in a room that hosts them. We got up, he went to the truck and I went to the office and told the young man at the desk what happened. He apologized several times and was very nice about the whole situation. I told him I understood it was not his fault, which it wasn't his fault, but I did want my money back. He cancelled the night, and we left. The place was packed with oil workers, so I'm sure there business is not going to suffer from my review; however, if you are going over the weekend when they are not busy, I would steer clear of this particular hotel as the cleanliness standard does not seem to be there. They need to retrain the cleaning staff or rehire.

The room was ok other than the spider that crawled on my shoulder from the chair and the cracked bathtub

The hotel was great cleaning staff fabulous but the person that checked us in was RUDE and not helpful the breakfast lady was also rude and unpleasant

Comfortable enough for a quick family visit. Available pool is good enough to stay cool in West Texas heat!

When we checked in we were basically told that they had water issues and if we wanted to go somewhere else we could - since I booked this on booking.com - that was not an option - or we would have gotten charged for this room and another. The water was lukewarm at best for a shower and the bathroom in general needed upgrading, tub and toilet. Also, not a good sign when there is already a "plunger" next to the toilet.

Our stay was okay. Nothing really stood out. The pricing was good, as a Wyndham Rewards member. It was a nice change to offer "made to order eggs", however where is the meat to go with it? In addition, the lady taking care of the breakfast was not friendly or personable at all! She truly acted like we were an imposition to her. The rest of the staff was friendly and helpful.

It didn't help to be behind a couple of dozen construction workers to get service for a hot breakfast! Walked out and had breakfast at Denny's.

2900 E I 20 Big Spring TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Super 8 Big Spring places you within a few miles (5 km) of Big Spring Municipal Auditorium and Heritage Museum of Big Spring. This 64-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Comanche Trail Park is also a short drive away.


Dining

Free continental breakfast is offered each morning.


Rooms

All 64 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

Super 8 Big Spring features an outdoor pool, free WiFi in public areas, and a meeting room. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 66 reviews