BEST
I got eaten up by bed bugs!
Great Property and Location. Safe, convenient, nice ammenities, super view. Staff was amazing. Fabulous experience.
Room is 20 years old. Tired
My stay was amazing the staff is so caring and nice accommodating you in a best way possible . Clean, quick check in , late check out was a big bonus . Very delicious food. I will be back. Thank you!
This hotel is beautiful. Bright, airy and very clean. The staff are extremely attentive and friendly and will do anything for you to enjoy your stay with them. The rooms are beautiful. Not extravagant but simply decorated. Very comfortable beds ( if you like a firm bed ). Beautiful comfortable bathroom with lots of space. Nice big bathtub and a walk-in shower. The bar in the lobby is very nice with a view of the water. We had room service and it was fabulous! The presentation and the food was excellent! Highly recommend this hotel.
Amazing staff Andrew at the desk was top notch JB in the restaurant was also 5 star
Loved the location and the above and beyond service
Gorgeous hotel, best service ever, mellow music at all locations, great food at numerous eating environments
Our room offered a jaw dropping view of Biscayne Bay and a fantastic wrap around balcony on which to enjoy that view. The Brickell area is the place to stay in Miami, with tons of restaurants and shopping in easy walking distance. The beautiful and uncrowded beaches of Biscayne Key are about 3.5 miles away across the causeway (I ran there one morning). The service from the staff is everything you expect from a Mandarin property. The only issue was our suite was not what we have experienced in other Mandarins around the world. The closet was too small to hang my wife's dresses without them dragging the ground, and we had to store our bags under the desk. The bathroom was fine for an ordinary hotel, but lacked the wow factor found in most Mandarin. Even so, the view and the staff outweigh these concerns and we will stay there again.
Eh OK, overpriced.
Beautiful property in a lovely location.
Location and view
Great location, beautiful views. Very nice property and the room was all I’d hoped for. Helpful and friendly staff. Classy joint that was just the ticket! Really nice pool and walking path around the island.
Location is great. But the property is a bit dated and rooms were not up to par for the price being charged for the stay.
Located in Downtown Miami within a mile (2 km) of James L. Knight Center, Mandarin Oriental, Miami is within 2 miles (3 km) of other popular sights such as Kaseya Center. This 326-room, 5-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool.
Enjoy a bite to eat at La Mar by Gaston Acurio, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
Guests can expect WiFi, wired Internet, and 50-inch LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Balconies, iPod docks, and minibars are also available.
At Mandarin Oriental, Miami, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 55.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and a spa tub.
BEST
I got eaten up by bed bugs!
Dear Mr. Jeffrey,Thank you for staying with us at Mandarin Oriental, Miami. Please know we take a suspected case of bed bugs to be very serious and have very stringent protocols in place to investigate any alleged case in our hotel. I thought it would be pertinent for you to know that we thoroughly followed up with our pest control company to inspect the room you stayed in. We contacted our pest control company to complete a thorough inspection for any possible pests, including bed bugs. It is an extensive inspection by a professional and involves very detailed work. I hope it brings you some piece of mind that the pest control inspector did not find any evidence of any pests in the room you occupied. I am truly sorry for any discomfort you had during your stay with us, and I hope you will visit the hotel again.Sincerely,Karina Schuler Director of Rooms
Great Property and Location. Safe, convenient, nice ammenities, super view. Staff was amazing. Fabulous experience.
Dear Mr. William,Thank you for sharing your great review. I am delighted you had a fantastic experience and enjoyed the amazing location and views of Mandarin Oriental, Miami on the island of Brickell Key. We appreciate your kind compliments about the staff and very pleased to know we exceeded your expectations.Many thanks again for your feedback and we look forward to welcoming you to enjoy another memorable stay.Kind regards,Elysia WeissHotel Manager
Room is 20 years old. Tired
Dear Keith,Thank you for taking the time to share the review of your recent stay at Mandarin Oriental, Miami. I am sorry that your recent visit did not meet your expectations. We strive to make every stay enjoyable and I apologize we did not achieve this. Please know, we are working diligently to maintain the hotel and make improvements throughout the property. Thank you again for your feedback and we hope you will give us another opportunity.Sincerely,Elysia WeissHotel Manager
My stay was amazing the staff is so caring and nice accommodating you in a best way possible . Clean, quick check in , late check out was a big bonus . Very delicious food. I will be back. Thank you!
Dear Ms. Julia,Thank you for sharing your wonderful review of Mandarin Oriental, Miami. I am delighted that you had an amazing stay. Our goal is to make every guest's stay memorable, and I am thrilled you had an excellent experience.Many thanks for your feedback and we look forward to welcoming you on your next visit. Kind regards,Elysia WeissHotel Manager
This hotel is beautiful. Bright, airy and very clean. The staff are extremely attentive and friendly and will do anything for you to enjoy your stay with them. The rooms are beautiful. Not extravagant but simply decorated. Very comfortable beds ( if you like a firm bed ). Beautiful comfortable bathroom with lots of space. Nice big bathtub and a walk-in shower. The bar in the lobby is very nice with a view of the water. We had room service and it was fabulous! The presentation and the food was excellent! Highly recommend this hotel.
Dear Ulrika,Thank you for being a valued guest and sharing the great review of your recent stay at Mandarin Oriental. I am delighted to learn that you had an excellent visit and enjoyed the exceptional service and amenities. We are humbled by your kind compliments and will be sure to share with the team.Our goal is to make every guest's stay memorable, and I am delighted you had an excellent experience. Thank you again for your feedback and we look forward to welcoming you on your next visit.Sincerely, Elysia WeissHotel Manager
Amazing staff Andrew at the desk was top notch JB in the restaurant was also 5 star
Dear Mr. Roy,Thank you for sharing the great review of your recent stay at Mandarin Oriental, Miami. I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer. Your gracious compliments of our staff, especially Andrew and JB are very much appreciated and will be shared with them.We strive to make every guest's stay memorable, and I am delighted you had an amazing experience. Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Sincerely, Elysia WeissHotel Manager
Loved the location and the above and beyond service
Dear Lester, Thank you for sharing the great review of your recent stay at the Hotel. I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team. We strive to make every guest's stay memorable, and I am delighted you had an amazing experience. Thank you again for your kind compliments and we look forward to your next visit. Sincerely, Elysia Weiss Hotel Manager
Dear Maricel,Thank you for the amazing rating of your stay at Mandarin Oriental, Miami. We are thrilled you had an excellent experience and look forward to welcoming you back on your next visit.Kind regards,Elysia WeissHotel Manager