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Kimpton EPIC Hotel by IHG

Property class: 5 and above
VIP Access

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Photo gallery for Kimpton EPIC Hotel by IHG

2 outdoor pools, open 8:00 AM to 7:00 PM, cabanas (surcharge)
Creator video - submitted by Who Is Ms. Taylor Travel Favorites
Exterior
2 outdoor pools, open 8:00 AM to 7:00 PM, cabanas (surcharge)
Suite, 1 Bedroom (High Floor) | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
270 Biscayne Blvd Way, Miami, FL, 33131
  • Place, Downtown Miami Shopping District
    ‪3 min walk‬
  • Place, Bayfront Park
    ‪4 min walk‬
  • Place, Brickell City Centre
    ‪6 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 2 Double Beds (Water Views)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds (Water Views)

9.0 out of 10
Wonderful
(17 reviews)
  • Water view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Water View)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed (Water View)

9.6 out of 10
Exceptional
(44 reviews)
  • Water view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, pillowtop beds, minibar, in-room safe

Room (Essential)

8.4 out of 10
Very good
(25 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, 2 Double Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(47 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Water View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom (Water View)

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 950 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (High Floor)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View (High Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Water View High Floor)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed (Water View High Floor)

9.4 out of 10
Exceptional
(16 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (High Floor)

Room, 2 Double Beds, City View (High Floor) | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds, City View (High Floor)

9.2 out of 10
Wonderful
(15 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Mobility)

8.4 out of 10
Very good
(5 reviews)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 475 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds, Accessible (Mobility)

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds, Accessible (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Penthouse)

Suite, 1 King Bed (Penthouse) | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Penthouse)

  • Water view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (High Floor)

Suite, 1 Bedroom (High Floor) | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • 950 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Water View High Floor)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Double Beds (Water View High Floor)

  • Water view
  • 475 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (High Floor)

  • City view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Miami

Located in Downtown Miami, Kimpton EPIC Hotel by IHG is within a 5-minute walk of Downtown Miami Shopping District and within 15 minutes of other popular attractions like Brickell City Centre. This 411-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa.

What's nearby

  • James L. Knight Center - 1 min walk - 0.1 miles
  • Downtown Miami Shopping District - 3 min walk - 0.2 miles
  • Bayfront Park - 4 min walk - 0.3 miles
  • Brickell City Centre - 6 min walk - 0.4 miles
  • Bayside Marketplace - 12 min walk - 0.7 miles

Getting around

  • Riverwalk Metromover Station - 4 min walk
  • Hialeah Market Station - 10 min drive
  • Miami Intl. Airport (MIA) - 22 min drive

Restaurants

  • ‪Hyatt Regency Lobby - ‬2 min walk
  • ‪La Granja - ‬3 min walk
  • ‪Panther Coffee - ‬4 min walk
  • ‪Epic Lobby - ‬1 min walk
  • ‪Mastro's Ocean Club - ‬3 min walk

About this property

Kimpton EPIC Hotel by IHG

Kimpton EPIC Hotel by IHG features a marina, a full-service spa, and 2 outdoor pools. Valet parking is available for USD 63.20 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a 24-hour gym, a sauna, and a rooftop terrace.
55-inch flat-screen TVs come with satellite channels and pay movies. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include balconies, refrigerators, and minibars.
A marina and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna. The spa is open daily.

Similar properties

Exterior
Hyatt Regency Miami
Downtown Miami
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 2,380 reviews
$220 nightly
The price is $249
May 11 - May 12
Total with taxes and fees
Hyatt Regency Miami

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered valet parking on site (USD 63.20 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 1:00 PM on weekends; USD 15 to 30 per person
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Area 31
  • Zuma

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business center
  • 25,005 square feet of conference space

Outdoors

  • Marina
  • On a river
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 30 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 45.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Fitness/yoga classes
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access
  • Spa access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Covered valet parking fee: USD 63.20 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 7:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

EPIC Hotel
EPIC Hotel Miami
EPIC Miami

Frequently asked questions

Is free cancellation available at Kimpton EPIC Hotel by IHG?

Kimpton EPIC Hotel by IHG provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Kimpton EPIC Hotel by IHG?

As of Apr 13, 2026, prices found for a 1-night stay for 2 adults at Kimpton EPIC Hotel by IHG on Apr 19, 2026 start from $375, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Kimpton EPIC Hotel by IHG?

This hotel is situated in Downtown Miami, just steps from Downtown Miami Shopping District, and within a 10-minute walk of Brickell City Centre and Bayfront Park. You'll also find Bayside Marketplace and Kaseya Center less than a mile away.

Is there a spa available at Kimpton EPIC Hotel by IHG?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, and body treatments.

Does Kimpton EPIC Hotel by IHG include a casino?

No, Kimpton EPIC Hotel by IHG doesn't have a casino.

Is there an indoor pool at Kimpton EPIC Hotel by IHG?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 7:00 PM.

Does Kimpton EPIC Hotel by IHG feature a restaurant that includes a breakfast menu?

Yes, Kimpton EPIC Hotel by IHG has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Kimpton EPIC Hotel by IHG allow pets to stay for free?

Yes, pets stay free at Kimpton EPIC Hotel by IHG and the property also provides food and water bowls for pets.

What is the closest airport to Kimpton EPIC Hotel by IHG?

The closest major airport to Kimpton EPIC Hotel by IHG is Miami, FL (MPB-Public Seaplane Base), which is 4.1 mi away (13 minutes by car). Another top airport is Miami Intl. Airport (MIA), which is located 7.6 mi away (22-minute drive).

Does Kimpton EPIC Hotel by IHG have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Kimpton EPIC Hotel by IHG.

Kimpton EPIC Hotel by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1708 out of 2433 reviews
Rating 8 - Good. 364 out of 2433 reviews
Rating 6 - Okay. 164 out of 2433 reviews
Rating 4 - Poor. 95 out of 2433 reviews
Rating 2 - Terrible. 102 out of 2433 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Stayed 3 nights in Jan 2026

10/10 Excellent

Artherine Coverley

Stayed 2 nights in Jan 2026

10/10 Excellent

Susan, Pasadena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and great places including dining options to walk to.
Stayed 6 nights in Jan 2026

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was top tier and worth every penny!
Stayed 3 nights in Jan 2026

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
Well located, lots of restaurants to walk to..including Hell's Kitchen Miami. Nice outdoor pool.
Nice bathroom
View from room
Stayed 2 nights in Jan 2026

10/10 Excellent

Rhonda

Room was spotless and the hotel staff was excellent
Stayed 3 nights in Jan 2026

10/10 Excellent

Jordan

Stayed 1 night in Jan 2026

10/10 Excellent

Torben

Stayed 2 nights in Jan 2026

10/10 Excellent

Holli

Stayed 1 night in Jan 2026

8/10 Good

AHMED MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jordan

Stayed 2 nights in Jan 2026

10/10 Excellent

jacob

Liked: Cleanliness, amenities
Always a great stay. Love the views, location and Giant tub!!
Stayed 1 night in Jan 2026

10/10 Excellent

INES

Stayed 2 nights in Jan 2026

10/10 Excellent

lauren f, Santa monica

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Dinero & Sophia were a delight. Rooms gorgeous. Everything brilliant . Housekeeping was spotty but I totally recommend them and would love to go back .
Stayed 2 nights in Jan 2026

10/10 Excellent

Mariano

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms, staff, all very well kept, should have more coffee out in the morning, but all good
Stayed 3 nights in Jan 2026

10/10 Excellent

Piriyanga

Stayed 2 nights in Dec 2025

4/10 Poor

Everett Gould Jr

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Upon check in, There was what appeared to be blood on my pillow. I reported it to the front desk who then promised a manager would call when available, nobody called. I returned to the front desk and spoke with the manager, she offered us lunch vouchers. This is a serious health and sanitation concern. This as not my first time staying there, and the service has fell off. They ended up compming us a night after a bunch of unnecessary back and forth. Be sure to check your linens.
Stayed 4 nights in Dec 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good and is situated in a great location, but it could use some updates as it feels a bit worn.
Stayed 1 night in Dec 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities
Beautiful room
Stayed 2 nights in Nov 2025

10/10 Excellent

Bethzalie

Liked: Cleanliness, amenities, property conditions & facilities
We loved it!
Stayed 1 night in Jan 2026

2/10 Terrible

Kichan

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
First time leaving a review ever. I’m posting this so other families don’t book this suite expecting it to truly sleep 4. Day 1: The sofa bed wasn’t just “uncomfortable”—it wouldn’t lie flat and the center folded/sagged, creating a “dropping” feeling. When I complained, staff said no comparable rooms were available and told us to move to a lower room with no price adjustment (as we booked via Expedia) or stay. After pushback, they offered breakfast the next morning. That night we got one rollaway; I slept there while my wife and our two small kids shared the king bed. Day 2: We moved rooms, but the sofa bed had the same issue. Staff said it wasn’t “broken,” so I asked the manager to come. He refunded the first two nights, told us to use two rollaways, and arranged a technician to review it the next day. Day 3: The technician added an extra mattress, but it still wasn’t sleepable. I requested rollaways again; after multiple calls, we were told they had run out in the late night. I ended up stuffing towels into the sunken area to level it enough to sleep. We booked this higher-priced suite to keep our family together; at this rate, we could have booked two standard rooms elsewhere. I can’t speak for other room types, but this suite clearly has a serious sofa-bed issue, and basic requests required repeated calls and follow-ups. We still paid the last night and resort fees for all 3 nights. The refund was appreciated, but the service and “Sleeps 4” claim were unacceptable.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jordan

Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Stayed 1 night in Dec 2025

10/10 Excellent

marko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 9 nights in Dec 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

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