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Aparthotel

Alteza Polanco

Property class: 4
VIP Access

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Photo gallery for Alteza Polanco

Restaurant
Aerial view
Front of property - evening/night
Master Suite, 1 Queen Bed, Interior View | Terrace/patio
Gym

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Spa
  • Gym

Explore the area

View in a map
Blas Pascal No. 111, Mexico City, 11510
  • Place, Plaza Polanco
    ‪1 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪7 min walk‬
  • Place, Antara Polanco
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds

  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 Queen Bed

  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Exterior View

Master Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite, 1 Queen Bed, Interior View

Master Suite, 1 Queen Bed, Interior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Master Suite, 1 Queen Bed, Interior View

  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Exterior View

Suite, 1 Queen Bed, Exterior View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 Queen Bed, Exterior View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Mexico City

Located in Polanco, Alteza Polanco is adjacent to Plaza Polanco and within a 10-minute walk of other popular attractions like Plaza Carso Shopping Center. This 4-star aparthotel has 70 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.
View more Aparthotels in Mexico CityOpens in a new window

What's nearby

  • Plaza Polanco - 1 min walk - 0.1 miles
  • Avenida Presidente Masaryk - 7 min walk - 0.4 miles
  • Plaza Carso Shopping Center - 10 min walk - 0.6 miles
  • Antara Polanco - 12 min walk - 0.7 miles
  • Soumaya Museum - 12 min walk - 0.7 miles

Getting around

  • Polanco Station - 3 min drive
  • Mexico City Buenavista Station - 8 min drive
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪La Casa de Toño - ‬3 min walk
  • ‪Tierra Garat - ‬1 min walk
  • ‪Vips - ‬1 min walk
  • ‪Regma Express - ‬3 min walk
  • ‪Hosteria de la Selva Negra - ‬2 min walk

About this property

Alteza Polanco

At Alteza Polanco, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 10 per night, or you can take advantage of the airport shuttle (available 24 hours) for USD 70 per vehicle roundtrip. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include conference space, a terrace, and laundry facilities.
Each apartment is air-conditioned and has an array of amenities, including an espresso maker, a safe, and a phone. Guests can expect to find free WiFi and a 40-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. In-room massages are available, and other amenities include an ironing board and a desk.
Recreational amenities at the aparthotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Outdoor treatment areas
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (USD 10 per night)
  • Limited onsite self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Espresso maker

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 21 per person
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Fireplace in lobby

Entertainment

  • 40-inch flat-screen TV with cable channels
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 474 square feet of conference space
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 70 units
  • 8 floors
  • Banquet hall
  • Built in 2014

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 21 per person
  • Airport shuttle fee: USD 70 per vehicle (roundtrip)
  • Covered self parking fee: USD 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Alteza Polanco Hotel
Alteza Hotel
Alteza Polanco
Alteza Polanco Hotel
Alteza Hotel
Hotel Alteza Polanco Mexico City
Mexico City Alteza Polanco Hotel
Hotel Alteza Polanco
Alteza Polanco Mexico City
Alteza

Frequently asked questions

Is a free cancellation option available at Alteza Polanco?

Alteza Polanco offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Alteza Polanco?

As of Apr 14, 2026, prices found for a 1-night stay for 2 adults at Alteza Polanco on May 2, 2026 start from $177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Alteza Polanco?

This aparthotel is situated in Polanco within a short 10-minute walk of Antara Polanco and also 12 minutes on foot from Avenida Presidente Masaryk. You'll also find Paseo de la Reforma and Angel of Independence Monument within a short drive.

Is there a spa at Alteza Polanco?

Spa services at the aparthotel include deep-tissue massages.

Does Alteza Polanco include a casino on the premises?

No, Alteza Polanco doesn't have a casino.

Is there an indoor pool at Alteza Polanco?

No, there is no indoor pool at this aparthotel.

Does Alteza Polanco have a restaurant that serves breakfast?

Yes, Alteza Polanco serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Alteza Polanco allow pets to stay free of charge?

No, pets aren't allowed at Alteza Polanco though service animals are welcome.

Where is the closest airport to Alteza Polanco?

The closest major airport to Alteza Polanco is Benito Juarez International Airport (MEX), which is 11.4 mi away (30 minutes by car). Another top airport is Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.), which is located 28.7 mi away (62-minute drive).

Alteza Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 661 reviews
Rating 8 - Good. 190 out of 661 reviews
Rating 6 - Okay. 83 out of 661 reviews
Rating 4 - Poor. 28 out of 661 reviews
Rating 2 - Terrible. 14 out of 661 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lourdes, Grand Prairie

Stayed 5 nights in Dec 2025

10/10 Excellent

carolina

Stayed 3 nights in Oct 2025

10/10 Excellent

KATHERINE MARIE MENDIZABAL

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones limpias y en perfecto estado
Stayed 4 nights in Dec 2025

10/10 Excellent

Ana Patricia

Stayed 1 night in Nov 2025

6/10 Okay

Virginia

Business traveler, Traveled with partner
Disliked: Amenities
No breakfast and they let us wait until 3:10 to check in.
Stayed 1 night in Nov 2025

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent service
Stayed 1 night in Oct 2025

10/10 Excellent

Gretel

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.
Stayed 6 nights in Oct 2025

10/10 Excellent

Zeila

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service, excellent location
Stayed 3 nights in Oct 2025

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good service, especially the bellboy Raul! He is the best
Stayed 3 nights in Oct 2025

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, room comfort
Solid. Good location.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Curtis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They finally have king size beds
Stayed 7 nights in Aug 2025

10/10 Excellent

Michael Curtis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice little hotel. But they have a major deficiency-no king size beds
Stayed 4 nights in Jul 2025

10/10 Excellent

Yosef

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

MARIA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
love the how clean and confortable was the room. very friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERT, Stillwater

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and hotel.
Stayed 6 nights in Jul 2025

8/10 Good

Daniel Mesones

Stayed 3 nights in Jun 2025

10/10 Excellent

jamie

Liked: Cleanliness, amenities, property conditions & facilities
Rating: ⭐⭐⭐⭐⭐ Wonderful Boutique Hotel in a Prime Location We had a fantastic stay at Alteza Polanco! The hotel is beautifully maintained, quiet, and located in one of Mexico City’s most upscale neighborhoods. It was the perfect base for exploring Polanco and nearby attractions. The room was spacious, clean, and comfortable, with modern amenities and a relaxing atmosphere. The staff was incredibly friendly and helpful throughout our stay, making us feel welcome and well cared for. Breakfast was fresh and delicious each morning, and the overall service exceeded expectations. If you’re looking for a peaceful, boutique-style experience in CDMX with excellent service and location, Alteza Polanco is a great choice.
Stayed 4 nights in May 2025

8/10 Good

Etienne

Business traveler
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Employees were really nice and polite
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort

Five Days at Alteza Polanco

Very spacious rooms! Very good breakfast! Great TV channels and no issues with internet or staff! Recommend only that you use Uber to get there and from the hotel otherwise a very nice place to stay and safe!
Stayed 1 night in Mar 2025

8/10 Good

SEAN, Vancouver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great value for the money. Nothing special about the place, clean and safe. The location is good, not far to the nice cafes in Polanco and some great dining options.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wendy

Lovely people nice rooms, beautiful place to eat on top of the hotel. The only drawback is it was too far from the places we wanted to visit.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience, friendly service and good amenities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahesh

Stayed 1 night in Nov 2024

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