Hacienda Temozón, A Luxury Collection Hotel, Temozón Sur5.0 out of 5.0
Recent guest reviews
The setting for this place is doubtlessly beautiful and equally historic. As a Mexican, it is the type of place one frequently sees in luxury handbooks and TV Soap Operas. And visually, it is as stunning on the outside as the brochure pictures. However, the rooms (at least our) left a little something to be desired. The decor was outdated. The minibar selection was mediocre. The bathroom fixtures were useful yet unimpressive. The outlets were a bit iffy in the bedroom. All of which you would expect from a 360 year old Hacienda - just not one that is part of SPGs Luxury Collection and charging $250+ EP in off season. The bed was delicious, that I will say. But most of all, we were disappointed with the food. The service was excellent in the Restaurant and in all the staff generally. That truly get 5 stars. But there was not a single meal we did not walk away from thinking - gee... that should have been better. All told, it was nearly $300usd for 2.1 people to eat two dinners and two breakfasts. For New York, that is hardly sufficient. But for the Yucatecan Outback, one can expect 2 Michelin star level experiences for that amount. Glad we came - crossed off the bucket list. Will we return? Probably not.
The Luxury Collection Hacienda at Temozon should be an amazing experience. We left frustrated and disappointed. First the positives: The main building is imposing, set in a large garden and the pool is very attractive (and photogenic) by day and when lit up at night. The location, although relatively remote (no popping out to the shops or to dine elsewhere) is good for visiting Uxmal, about 40 mins drive away. The staff members are friendly and try hard but the overall experience was haphazard, chaotic and disappointing. A couple of let-downs would be fine – but from pre-arrival to post-departure nothing was really what it should be. It felt like the hotel has had no management but months but the staff members were doing their best to carry on without any direction or training. ARRIVAL - chaotic Our emails (before booking) went several days unanswered. Got out of our taxi at the drop-off. Security found our names on their guest checklist – then gestured for us to get out of the car, waved at a distant building and told us to make the last 100 metre journey on foot, up about 50 steps – in the searing heat. When we reached the front porch, there were no staff. We found some restaurant people who didn’t know what to do with us. We were left hanging around for about 20 minutes – no drink, nothing. Eventually someone came to check us. We were made to stand in front of a high check-in desk for processing – despite a table with seats nearby. The previous day, the guest relations manager confirmed by email our arrival time, room bed preferences for both rooms. Reception had no record of this, the second room, the second night and told us the rooms would not be ready for a further two hours – 4.30pm. So we just had to hang around in the heat – and lost the entire afternoon (It was 5.30 when we got the second room – which they forgot to tell us was ready). ROOMS – gloomy – see photos These are simply and authentically furnished, well-sized and with massively high ceilings. But really dark and gloomy. There are no windows – just openable hatches in the wooden double doors. Most open directly onto the public path, so you trade privacy for limited daylight. There are no views and you have to keep the lights on. I fetched my own suitcase they'd left in the car park after giving up waiting for them to bring it to the room. HOUSEKEEPING - haphazard Nice staff but very haphazard – there is turn down service in the evening – except the bed is not turned down. Sometimes you get fresh towels, sometimes not. The second night there was no bedside mats – ended up walking on dead insects that had collected on the tiled floor. The hotel booked us an early-start tour to Uxmal. We were out for hours and they sent housekeeping just as we returned. SPG-STARWOOD – status not honoured As Starwood Gold status, a room-upgrade is a key perk which was not honoured despite apparent availability of rooms – we got it in the end but shouldn’t have to make a fuss. The better room was still dark and had an outdoor tub but located by a public path along, and it was covered in dead leaves along with a sorry looking pair of deck chairs also in need of a clean. DINING – very mixed Dining on the back porch overlooking the lit-up garden for dinner should be a magical experience. Bright overhead lighting and random pop or comedically-angry loud Russian classical music put paid to that – they couldn’t even manage candles for the tables. The food itself was mixed. Breakfast and lunch was OK but nothing special, dinner was up and down. There are no daily specials and there are no other eating options without arranging transport. It took three attempts to bring all the ingredients for a basic dish like chicken fajitas. They offered the first night’s dinner on the house but it was still disappointing. POOL – no staff or drinks The pool area is very beautiful but it took two hours before anyone came round to take a drink order. Towels were not very clean. There is a swim-up bar but no actual bar service. CHECKOUT - wrong Even checkout was chaotic – shortly after we’d been offered a free breakfast (which we thought was a nice gesture) which was then rescinded as an error. They’d forgotten to re-authorise room charges resulting in post-departure emails to resolve. MANAGEMENT – completely invisible throughout the stay In a ‘Luxury Collection’ resort, or indeed any hotel, you’d expect to see some management presence - a ‘hello and welcome’. There wasn’t even a welcome letter. There was no visible management at all during the entire stay. Even the guest relations manager we only managed to speak to by borrowing a phone behind reception and through email. It’s hard to write a bad review for what should be an amazing place. There may not be much they can do with the gloomy rooms, but the rest is fixable. And they should if they want to continue using the Starwood name and to honestly position this as a luxury experience. OTHER NOTES - Taxi from Merida airport You can get a taxi to the hotel from Merida airport – go to the ADO (or the other official taxi company) ticket seller. Pay 630 Pesos (£25) by credit card. Car was clean and new – included water bottles and snacks. - Tour to Uxmal The hotel organised a private 2-person trip to Uxmal (and ChocoStory) for 3700 Pesos – which was a competitive price. The tour was operated by Enlaces Del Mundo Maya and the guide: Guadalupe Ek Moo was very good and worth asking for.
A visit to Hacienda Temozon is always on our itinerary, when we visit the Yucatan. We recognize the employees, many who have worked here for decades. The food is always delicious and the atmosphere is tranquil and romantic. Panuchos by the pool are a very yummy and special treat. We love to lay in a hammock and watch an afternoon rain storm pass through. Reserve a room with a private outdoor bath and watch the fire flies in the trees, for an experience right out of a movie. Jorge Zepeda, the Resident Manager, is truly incredible! He asks subtle questions that help make for a stay that is tailored to each customer. He is an expert at providing a memorable experience. Hacienda Temozon consistently reinforces why we love all of the Luxury Collection Haciendas. We highly recommend a visit to all of them!
I spent two nights here with my family on our road trip from the Highlands of Chiapas to the Riviera Maya. We loved the place. Our room was the Mayordomo suite (#104), with two queen beds, very high ceilings, super large bathroom, a front porch with two hammocks and a private Jacuzzi. My kids enjoyed the pool and the wife the hacienda (countryside) slow life style atmosphere and views. Only drawback of our room is that at night you could hear quite some traffic noise from the street (mainly motorcycles). I was surprised to hear the noise as the town is quite small. Not really an issue but can bother a light sleeper. Although out in the middle of nowhere that's really the its appeal. Good option to stay if you are exploring the "Ruta Puuc" Mayan Sites.
I just went for a late lunch but was somewhat dissapointed by the food. Regular yuvatecan dishes for ok prices. The setting was great with nice views of the hacienda. Walking on the premises is not possible unless a guided tour is taken for 100mxn pp.
I read all the reviews. Mostly they were excellent but some were a little less positive. Some say Hacienda Temozon is a little dated. Now... having been here for three days this description makes me laugh out loud. Seriously? This is the most wonderful piece of history. Kept in its original state - and upgraded obviously for the 21st century. But it has not, thankfully, been modernised to within an inch of its life. A great deal of history runs through this hacienda. Check this out before you arrive: You can check out the history online - try temptingplaces or the book in your room. And a lot of that history survives. There are relics all over the house and gardens - rail tracks, carriages, the old chimney. But it has a glorious new pool made to fit in with its surroundings, a lovely spa with Mayan treatments, traditional dishes, lovely food and very helpful staff - some of whom have been here for decades. The rooms are stunning and individually styled. Don't expect Disney or Hampton Inns - these are also in keeping. The gardens are delightful. There's a rule book for exchanges with local villagers. Come. We had it virtually to ourselves. But if you want a modern stereotypical hotel room then stay away. It's not for you - and you aren't for Temozon. We were. And we totally and utterly loved it. Thank you so much for the experience of a historical lifetime. Tim
The location is just a dream coming true, very impressive when you arrive. The hacienda is perfectly conserved and is just a fairytale. I didn't expect this, but the internet was also very good! I really loved the personal touches: the cocktail when we arrived, the room decorated with fresh flowers from the garden, a little dessert every night brought to your room... Just amazing! The pool is also very idyllic. I was lucky to get an upgrade and my room had so many space, I loved it! The food could have been better, especially for the price. And everyday it seemed that they ran out of something: a particular beer brand, fruit, etc... It's a small detail, but a pity for such a classy hotel...
You want to go back to an era of luxury, warm service, rustic yet refined experienceses. Stay at an Hacienda, enjoy the amazing feeling of comfort and space. Great food lots of things to do in dowtown comw back to the pantry pour your favorite drunk and seat to see the sun down.
We arrived early and spent 4 nights here as part of a wedding party with 60 people. First, you will be amazed at the remoteness of the place and what you will encounter at the end of the road! What ever the cost you deserve an experience like this and with the Peso exchange rate, why not? Prepare yourself for possible very hoy weather, over 100F. Good hat, sun lotion, bug spray, sturdy walking shoes, sunglasses and light colored clothing are a must. Don't forget your bathing suite for the wonderful pool and "Cenote" cave swim! The place is really nice and the rooms were great. The place has quite a long history and even has its own museum! So much to look at. Be sure to take the donkey pulled cart on tracks out to the Cenote watering hole and cave. The donkey herders even brought us bathing towels! The staff was amazing…house cleaning, front desk and kitchen all did a great job! Food was really good. Air conditioning worked well and sure am glad of that! Very comfortable setting to relax with after dinner drinks on the porch with slight breeze…Special attention to details was great! I cant say enough good things about this place! Just outstanding.
Spent 4 days here last May 2016, it was difficult to find but once we got there.. OH Wow! Gorgeous property .. a step back in time...with lovely suite with private dunking pool. Awesome staff! Quiet and relaxing! Delicious cuisine. We rented a car and drove from Cancun.. the only problem we had was a fuse in the car so our GPS didnt work.. National in Merida fixed it for us.Would love to go back again.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 373 reviews