Skip to main content
Beginning of main content

Fiesta Americana - Merida

4.0 out of 5.0

Recent guest reviews

Wonderful, comfortable place. Professional and inviting in every aspect. The hotel itself is just perfect for couples, families, and business. The restaurants have a wonderful variety of foods, and buffets on the weekeneds. So I completely recommend anyone who is visiting Merida to come down and stay in this wonderful place!

Don't order room service after 10pm expecting prompt service or expecting everything on the menu or expecting them to even be open even though they say "24 hour room service". The first night we arrived late and I hadn't eaten yet. I called room service to order a nice juicy New York steak. There are 5 meats on the menu, New York, Rib Eye, Sirlion, Arrachera (Skirt steak), and Milenesa. The girl said they only had Arrachera and Milenesa. The 2 lowest quality meats. I was upset and told my girlfriend get whatever she wants and that I don't want anything and I went downstairs to Chilis. Chilis closed early and the manager denied to talk to me when I told the waiter to get him. At 11:30 their door was locked even though thier hours say12am. I told the hotel general manager that room service doesn't have 3 of the 5 meats on the menu. He said he will talk to room service to see if they can do something and that he will call me in my room and let me know. 20 minutes went by and no call. I called room service and they said that they can get me the steak but it's frozen and I would need to wait 50 minute which I appreciated and agreed and was glad to get a solution at that point but I was upset that the manager didn't call me to let me know like he said he would. Maybe they were counting on me falling asleep. The second night it took me 2 hours to get a bottle of tequila ordered and enchiladas. The third 3rd and last night they told us room service is closed. Closed.

Todo excelente solo que pensamos que había problema con calderas ya que siempre hubo problema con el agua caliente, lo reportabas y se arreglaba. Y cada vez que íbamos a entrar a la habitación no leía la tarjeta , hasta que el último día se apago, y resultó que se le acabó la pila

The hotel and staff are one of the best thing, the room and pool lovely

The AC did not work well. The staff is very nice and welcoming.

The hotel is perfectly located next to the Montejo Ave and just 1 km from downtown. Room comfort is great and staff is very attentive. Breakfast is really good, a great selection of dishes and for me and my wife is a must when in Merida. Underground parking is free of charge as well as wifi. Cannot go wrong staying at this hotel in Merida...

Great service. Fiesta Club service was nice. Servi BAR should have been included in the Fiesta Club.

I really enjoyed staying there very clean very professional great location great people felt very safe and comfortable leaving all my valuables in the room staff was very polite and pleasant and great plan to visit there several times thank you

Good location. Matress was old and was sunk in. I would expect better from this chain. The aire condition control did not work well and room was toó cold. Water pressure and tv were ver y good.

Great hotel, perfect location for tourist, all conditions were excellent, I really recommend this option in Merida

This hotel is very nice. It is really clean and the staff is very friendly. The pool is warm and the food is delicious. One of the best hotels in Merida.

The hotel looks great, locates great, has many shops on the ground floor, nothing to be better for me.

Great clean hotel. Great center location. Very good customer service.

We stayed here for a wedding that was nearby, and absolutely loved the hotel. Very clean and comfortable. Our room was very nice and they gave us a set of slippers which was nice… The morning buffet was delish also!

Great service and experience. Would definately stay there again.

overall, staff is nice and location was walking distance to some good restaurants

Spent three days and two nights in Merida--a short side trip from Playa del Carmen. Stayed at the Fiesta Americana on the Fiesta Club floor--5th floor, and it could not have been better. Excellent room, beds, pillows, etc free internet worked quite well, and very quiet. Good location, too. A reasonable 25 minute walk, along the Paseo Monteja to the historical district including main square and cathedral.But the biggest pleasant surprise was the outstanding buffet breakfast served at the Fiesta Club which was complimentary. It was the best I have seen in some time. And the evening snacks and complimentary wine were also above expectations. I would highly recommend this hotel and would stay there again. Excellent restarts in this city. Pleasant surprise was Marlin Azul for very economical lunch and in the evening, the restaurants in the Santa Luca square were all good.

The hotel was great! The only thing I did not like is that the rug by the bed smelled really bad. I took it and put it in the closet and everything was great after that. Very comfortable bed and the room was very nice. The wi-fi worked great!

Only stayed for two nights for a business trip. Excelent location. Great staff and room cleaness. Have breakfast at the Intercontinental better.

i liked almost all. but please make sure you be clear about how many beds you want when you reserve

Room options

Fiesta Club 2 Doubles

Full 2 | Sleeps 4

Fiesta Club King

King 1 | Sleeps 4

Junior Suite, 1 King Bed

King 1 | Sleeps 4

Superior Room 2 Doubles

Full 2 | Sleeps 4

Guest reviews for Fiesta Americana - Merida

Everyone (5) Couples (15) Business (12) Family (13) Friends (6) Other (4)
5
Everyone

Wonderful, comfortable place. Professional and inviting in every aspect. The hotel itself is just perfect for couples, families, and business. The restaurants have a wonderful variety of foods, and buffets on the weekeneds. So I completely recommend anyone who is visiting Merida to come down and stay in this wonderful place!

By on Aug 20, 2017

2

terrible night room service

Everyone

Don't order room service after 10pm expecting prompt service or expecting everything on the menu or expecting them to even be open even though they say "24 hour room service". The first night we arrived late and I hadn't eaten yet. I called room service to order a nice juicy New York steak. There are 5 meats on the menu, New York, Rib Eye, Sirlion, Arrachera (Skirt steak), and Milenesa. The girl said they only had Arrachera and Milenesa. The 2 lowest quality meats. I was upset and told my girlfriend get whatever she wants and that I don't want anything and I went downstairs to Chilis. Chilis closed early and the manager denied to talk to me when I told the waiter to get him. At 11:30 their door was locked even though thier hours say12am. I told the hotel general manager that room service doesn't have 3 of the 5 meats on the menu. He said he will talk to room service to see if they can do something and that he will call me in my room and let me know. 20 minutes went by and no call. I called room service and they said that they can get me the steak but it's frozen and I would need to wait 50 minute which I appreciated and agreed and was glad to get a solution at that point but I was upset that the manager didn't call me to let me know like he said he would. Maybe they were counting on me falling asleep. The second night it took me 2 hours to get a bottle of tequila ordered and enchiladas. The third 3rd and last night they told us room service is closed. Closed.

By , from US on Jan 15, 2017

5

the hotel staff super available to help me ,

Everyone

The hotel and staff are one of the best thing, the room and pool lovely

By , from Oxnard CA on Aug 22, 2016

4
Everyone

The AC did not work well. The staff is very nice and welcoming.

By on Jun 8, 2016

5

great hotel in great location

Couples

The hotel is perfectly located next to the Montejo Ave and just 1 km from downtown. Room comfort is great and staff is very attentive. Breakfast is really good, a great selection of dishes and for me and my wife is a must when in Merida. Underground parking is free of charge as well as wifi. Cannot go wrong staying at this hotel in Merida...

By on Nov 5, 2015

4

neat hotel

BusinessTravelers

Great service. Fiesta Club service was nice. Servi BAR should have been included in the Fiesta Club.

By on Nov 3, 2015

5

business

BusinessTravelers

I really enjoyed staying there very clean very professional great location great people felt very safe and comfortable leaving all my valuables in the room staff was very polite and pleasant and great plan to visit there several times thank you

By on Sep 4, 2015

4

merida stay

Couples

Good location. Matress was old and was sunk in. I would expect better from this chain. The aire condition control did not work well and room was toó cold. Water pressure and tv were ver y good.

By on Sep 1, 2015

5

great experience

BusinessTravelers

Great hotel, perfect location for tourist, all conditions were excellent, I really recommend this option in Merida

By on Aug 28, 2015

5

great weekend

Families

This hotel is very nice. It is really clean and the staff is very friendly. The pool is warm and the food is delicious. One of the best hotels in Merida.

By on May 7, 2015