Hotel Palacio Maya

4.0 star property

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Photo gallery for Hotel Palacio Maya

Reception
Daily buffet breakfast (MXN 300 per person)
Exterior
Indoor pool, outdoor pool, sun loungers
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Paseo 60
    ‪5 min walk‬
  • Place, Yucatan International Convention Center
    ‪7 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪15 min drive‬

Room options

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

Studio Suite, 1 Queen Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Family Suite

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 893 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Room Standard

  • 247 sq ft
  • Sleeps 2

Room Standard

  • 236 sq ft
  • Sleeps 4

Room Superior

  • 581 sq ft
  • Sleeps 2

Suite

  • 409 sq ft
  • Sleeps 4

Suite Deluxe

  • 538 sq ft
  • Sleeps 4

Suite Master

  • 893 sq ft
  • Sleeps 6

Suite Presidential

  • 753 sq ft
  • Sleeps 2

Basic Room

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Palacio Maya is within a 10-minute walk of popular sights such as Paseo de Montejo and Yucatan International Convention Center. This 63-room, 4-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

  • Paseo de Montejo - 5 min walk - 0.3 miles
  • Paseo 60 - 5 min walk - 0.3 miles
  • Yucatan International Convention Center - 7 min walk - 0.4 miles
  • Parque Santa Lucía - 18 min walk - 1.0 mile
  • Plaza Grande - 4 min drive - 1.2 miles

Getting around

  • Teya-Merida Station - 27 min drive
  • Mérida International Airport (MID) - 20 min drive

Restaurants

  • ‪Yerba Santa - ‬7 min walk
  • ‪Crabster - ‬6 min walk
  • ‪Viva Teya - ‬6 min walk
  • ‪Verdina - ‬6 min walk
  • ‪Jose Rosé - ‬6 min walk

About this property

Hotel Palacio Maya

Hotel Palacio Maya features an indoor pool, an outdoor pool, and a children's pool. Free parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a gym, a rooftop terrace, and free WiFi in public areas.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are other standard amenities.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 300 for adults and MXN 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MXN 180.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 200 for children
  • Rollaway bed fee: MXN 180.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

What's there to do around Hotel Palacio Maya?

This hotel is situated in Mérida Centro within a 10-minute walk of Paseo de Montejo, Paseo 60, and Casa Montes Molina Museum. You'll also find Parque Santa Lucía and Santa Ana Park less than a mile away.

Is there parking available at Hotel Palacio Maya?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel Palacio Maya feature a casino on the premises?

No, Hotel Palacio Maya doesn't have a casino.

Will I find an indoor pool at Hotel Palacio Maya?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Hotel Palacio Maya good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a garden-view restaurant.

Are there hot tubs at Hotel Palacio Maya?

No, there isn't a spa tub at this hotel.

Does Hotel Palacio Maya have a restaurant that serves breakfast?

Yes, Hotel Palacio Maya serves buffet breakfast for a surcharge each morning at BALAM.

Will Hotel Palacio Maya allow pets to stay free of charge?

No, pets aren't allowed at Hotel Palacio Maya.

Are there connecting rooms at Hotel Palacio Maya?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Palacio Maya?

The closest major airport to Hotel Palacio Maya is Mérida International Airport (MID), which is 5.5 mi away (20 minutes by car).

Are there rooms with balconies at Hotel Palacio Maya?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or pool views.

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 92 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

LUIS FERNANDO

Traveled with family
Liked: Cleanliness, amenities
It was good
Stayed 6 nights in Jan 2026

10/10 Excellent

Rene, Edison

Stayed 5 nights in Nov 2025

10/10 Excellent

Jonathan Donald

Liked: Cleanliness, property conditions & facilities
Staff was awesome. Room was amazing. I had 2 patio doors to my balcony. Breakfast started my day out great.
Stayed 6 nights in Oct 2025

10/10 Excellent

Francis, Leesburg

Stayed 3 nights in Oct 2025

10/10 Excellent

Will

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean and spacious rooms in a great location.
Stayed 1 night in Nov 2025

6/10 Okay

Rangel

Liked: Cleanliness, staff & service, amenities
No hot water Ni signal in tv My first night couldn't connect to internet My last day water on the floor from refrigerator. But the staff was amazing
Stayed 1 night in Oct 2025

10/10 Excellent

Eneyra, Mapleton

Good place,
Stayed 3 nights in Oct 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.
Stayed 2 nights in Oct 2025

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Clean hotel. Minor blemishes here and there, but overall a good stay
Stayed 1 night in Oct 2025

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
All was well, with the exception of the breakfast. Also, it was very humid and we couldn’t leave the AC running as the key to lock the room control the power/AC.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mario Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Its a very nice girl with a friendly and helpful staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

6/10 Okay

alex, Vancouver

Business traveler
Liked: Staff & service
Close to early Bar
Stayed 1 night in Oct 2025

8/10 Good

alex, Vancouver

Stayed 1 night in Oct 2025

10/10 Excellent

Hayne

Stayed 2 nights in Oct 2025

6/10 Okay

Eva

Tus pictures look different than the hotel
Stayed 2 nights in Sep 2025

6/10 Okay

Eva

Traveled with group, Traveled with family
Disliked: Staff & service, property conditions & facilities
Pictures don’t look like the hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Jack

Stayed 4 nights in Sep 2025

10/10 Excellent

Drace, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Norma a

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Sep 2025

10/10 Excellent

Russell

Stayed 2 nights in Sep 2025

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from centro historico
Stayed 1 night in Sep 2025

4/10 Poor

Onel

Disliked: Staff & service
No coments
Stayed 6 nights in Aug 2025

10/10 Excellent

Jorge Victor

Stayed 7 nights in Aug 2025