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Pictures misleading. Hot rooms and old dark. Would avoid. Very old and needs to be updated. Very barren rooms. Staff unhelpful at addressing concerns. Be careful to clarify the rooms reserved during the booking process.
Over experience was ok not more, At check-in, I got the room early what was noted and appreciated, the front desk ask for my credit card and made a copy of it, apart of the fact that he asked made a pre-charge for guarantee, when I questioned that he said it our policy, and whe . I then asked why? he said ¨"well we had clients leaving without paying extra charges", I guess I looked like one of those guests. so why are you precharge my card? this is part of the policy he answered Bell boy took me to the room in silence, not one word. internet was slow and the bed made noise, there is no option to have transparent curtains. It or open or block-out. air condition is directed to the bed, makes it hard to sleep well, Breakfast was great and Giselle was very nice. she seems like the only one working even that they were 4 more employees talking at the bar. Amenities are nice and te look and feel of the room is well done, I think they could do a much better job for the price you pay. When I asked for my bill they gave me another guest bill that was twice my charge.
I stayed at Rosas y Xocolate with a friend and was blown away by their attention to every detail. The hotel is uniquely decorated with high quality art and elegant architecture. It is located in the heart of Merida, close to diverse restaurants and shopping and is is the perfect place to start the bike riding on Sundays in Merida. The restaurant is beyond amazing! Everything we ate was incredible--from duck to bone marrow to risotto, this place has it all! It was definitely a good way to experience fine dining in the Yucatan. Of course I cannot write a review of Rosas without talking about their chocolate, which is hand delivered to your room every night. The pool and spa are an excellent place to relax as well as the outdoor showers. I will not hesitate to return to this delightful boutique hotel!
Very nice, friendly staff. Rooms are great, the beds are great. Only the airco makes a lot of noise unfortunately. Breakfast is great. We also had lunch one time and that was fine as well. We took the free bicycles, but they were not in a good shape unfortunately.
Stayed her with my two kids for 3 night. It is a fantastic boutique hotel with excellent service, very nice spa and great restaurant. The hotel is located within walking distance of most of the sights. The rooms are of good size and clean.
We stayed in room 3 and it was excellent. Best nights sleep I had on our 7 night trip to Mexico. So comfortable!!! The room was beautiful, the location perfect and food was outstanding!! Everyone was so nice and welcoming. We’d stay here again for sure. Highly recommend!!
It used to be an excellent restaurant. Not anymore, the service is not to par with the prices. The fish was not well cooked, the waiter had an attitude. I have been going to that restaurant for long time but something has changed recently. Waiters talking amongst themselves where we could hear some expletives. I do not recommend it anymore. There are other excellent options in town.
Meh. It wasn't great...The value for money just isn't there. There are plenty of much nicer hotels available in the area for half the price. I picked it solely because I am a Marriott elite and wanted stay credit and points. There was absolutely NO titanium recognition...no room upgrade (even though there were plenty available)...no fruit plate...no wine....no "thank you for your loyalty"...nothing. When I asked the front desk clerk if he was sure he had my Marriott number in the system, he replied "yes...and if you lose your keycard, that will be 50 pesos"...ummmm...ok??!? The room itself was fine. A bit small and dark. A bit "designee" if you know what I mean. This place is literally made for instagram "influencers"...all flash and no substance. The toiletries were a bit gross...who wants to wash with chocolate scented soap that leaves brown fudgie streaks after using the toilet...lol! Also - watch the coffee pods...they cost 45 pesos each, which for a hotel that is twice the price of comparable properties, is a bit nickel and dime". Also - beware of noise issues here. Our room was located next to the tiny pool on the ground floor. It was really loud during the day. There were only about 3 kids using the pool and it is not like they were badly behaved. It was the fact that the pool was built into a courtyard so the sound ricocheted and amplified. And if you think you are safe with a none courtyard view...you are not! There is a restaurant/bar with very loud live music that plays quite late into the night. I was thankful for my courtyard room at that point which was relatively quiet at night. I felt quiet sorry for other guests though. On a bright note...the breakfast and food at the hotel was excellent. The best we had throughout our stay in Mexico. After our first night, we debated canceling the rest of our reservation and moving on. However, we were far too lazy and just stuck it out...
I am staying at the hotel right now, I have wonderful tours set up for tomorrow morning and I cant sleep because the genius at the reception knowing that I come with kids gave us a room right next to the bar, its midnight and I have to drive 2 hours tomorrow to get to the ruins with my family and I cant sleep because of the noise
This 'design' hotel was a major disappointment for a variety of reasons. First of all, our room was very worn--scratched furniture, broken bedside lamp, etc. Then the service in the restaurant was sullen and frankly unpleasant. They also made a mistake booking our transfer to Cancun airport--Cancun is an hour earlier than Merida, which we didn't know, so we almost missed our flight, since we arrived at the airport with only 25 minutes to check in and get through security. Finally, they charged us for a key card that we'd left in the wall switch in the room. We told them it was upstairs--and it was, but they billed us $3 for it after we'd left, which was stingy and left us with a very poor impression of this property in terms of its service. You're much better off staying at the Casa Lecanda.
Located in Centro, Rosas & Xocolate Boutique Hotel is adjacent to Paseo de Montejo and within a mile (2 km) of other popular sights like U.S. Consulate Merida. This 17-room, 4-star hotel has free breakfast, a full-service spa, and an outdoor pool.
Free breakfast is included with your stay. Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
The 17 rooms are individually decorated and have an array of amenities, including balconies, iPod docks, and coffee makers. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Select Comfort beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers and free toiletries. Other standard amenities include safes and phones.
Guests of Rosas & Xocolate Boutique Hotel enjoy a full-service spa, an outdoor pool, and a health club. There's extended parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include a spa tub, a rooftop terrace, and free WiFi in public areas.