Rosas & Xocolate Boutique Hotel4.0 out of 5.0
Recent guest reviews
During our staying in Merida we indulged the last day to a diverse breakfast. Thanks to a friend suggestions we tried this location and it was absolutely above our expectations, the only reason I'm not giving it a 5 star is that we had to repeat our order 2 times because at the first time not everything we order was arrived.
The staff was welcoming, our room was clean, well appointed with a great shower and deep tub, comfortable beds and sitting area. The nightly chocolates were a great treat! The art work makes each area of the hotel very pleasant to relax in; the small pool in the center courtyard and exercise room were a plus. It's an easy walk to many local restaurants and the City center and we felt entirely safe during the day and evening. The restaurant at the hotel provided great service and food. We would definitely choose to stay here again.
Never again.... no explanations or justifications needed. I don’t think Merida deserves this, reception was also a muddly affair. But Merida is beautiful and so are other options.Yes it is located on Paseo de Montejo, a beautiful boulevard and that’s it.
Unfortunately Coqui Coqui and Casa Lecanda were fully booked therefore I decided to try Rosa & Xocolate. This has been a very negative experience and I would not recommend this hotel if you are looking for something nice with good value for money. The website of the hotel and the various advertisements are quite misleading. This cannot be called a “boutique” “design” hotel. I wanted to make a reservation for Jan 3rd. The Starwood web site was showing availability however it was impossible to book the room. I called Starwood, they suggested that the hotel requires a minimum stay but that considering the hotel was fully booked on the 2nd and on the 4th the minimum stay did not make much sense. Starwood called the hotel directly to book the night of Jan 3 but the hotel replied that they had no availability in spite of the fact the Starwood and the hotel websites were showing availability. Eventually I called the hotel directly explaining that the minimum stay did not make sense considering their availability and finally I was confirmed the room. I sent an email to confirm my reservation asking for an email back from the hotel confirming the rate before providing credit card details. After a couple of hours I still had no email from the hotel. I called them again and I was asked on the phone to provide credit card details. I insisted that I needed an email from the hotel confirming the rate before providing any credit card detail. Finally they did send me an email confirming the rate. The hotel looks pretty tired with no attention to details and a bit run down. Certainly quite different from what shown in the hotel website. The room was ok, furniture with no taste, impossible to open the windows but certainly not a “boutique, design” hotel. Service not very professional as expected after my various reservation attempts. Impossible to sleep until very early in the morning. Other guests were shouting, laughing, and hearing loud music until very late. I complained with the reception twice but the noise went on and on until very late. In the morning when I left my room I was greeted by the not very exciting view of underwear and socks of another guest hanging on the balcony outside of my room to dry under the sun. Breakfast was poor. The fruit plate was tasteless and did not look fresh. The bread basket was composed of three slices of plain bread (for two persons). Service not very nice and not professional at all. This hotel is too expensive for the value it offers and specially when compared to Coqui Coqui and Casa Lecanda. I wanted to stay another day in Merida. The front desk mentioned the possibility of a cancellation but I decided to change hotel and I was very happy to leave this place.
This is an old house adapted as a hotel. Every room is different but everyone are beautiful. The restaurant is one of the best in Merida. You can try the chicharron de pulpo (octopus). The yucatecan mojito is delicious.
I absolutly love this place, the decoration is great, the faboluse location, the food is amazing, also the service, everybody is so nice, next time I visit merdia I will definitly stay in this beautiful place
This was by far the most disappointing hotel and experience of our travels of all time. The hairball in the pool (pictures attached) speak for themselves. Also this hotel gets extremely loud at night to attract locals and bar business so you won’t be able to sleep even with earplugs. We called the reception several times and they did NOT lower the volume. I have sound recordings from our room at 11:30pm if anyone would like to listen :). My partner also arrived sick so we wanted to leave (lack of sleep due to loud music) after 1 night to get some uninterrupted sleep and be somewhere clean, hygienic and quiet in order to relax and recover even-though we had a dr’s notice. The service was absolutely horrifying and charged us 2 nights (initially the owner wanted to charge us for the full 6 nights- when Tablethotels got involved it was reduced to 2). If you are frequent travelers and care for service and good R+R this is NOT your place. Check out Casa LeCanda or Casa Azul Hotel! Shame on your Rosas & Xocolate for being in a service business and almost ruining our experience and perception of a beautiful city like Merida! Consider yourselves warned!
We were two couples looking for a fantastic night out to celebrate our visit to Mérida. Earlier in he say we walked past this place and went in to look at the menu. The owner Karl struck up as conversation with us as won us over and we made reservations. That evening we had a wonderful street side table on the patio where we go to watch all of the beautiful christmas light and horse drawn carriages go by. The meal was wonderful ad device top notch. While it was a tad more expensive by Mérida standards at 1680 pesos per couple with a bottle of wine but still far more inexpensive than a modest meal back home in Canada. As an aside try the Tamarind Marguerita!
Great place, a little expensive but with good service, wonderful rooms, very good spa and great restaurant. Very close to downtown (15 minutes walking) and in one of the most beautiful avenues in Merida.
We loved the interior spaces, the lighting, the unusual and elegant bathroom. The beds were luxurious and the food at the restaurant was delightful; especially the wonderful variety of breakfast specialties that were free for hotel guests. We also enjoyed the location on a wide, safe, lively boulevard that was perfect for a stroll at any time of day or night. A highlight of our trip to Mexico.
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Centro, Rosas & Xocolate Boutique Hotel is adjacent to Anthropology and History Museum and within a 10-minute stroll of Casa Montes Molina Museum. This 17-room, 4-star hotel has free breakfast, a full-service spa, and an outdoor pool. Located centrally in Merida, it's also near Plaza de Toros de Merida and U.S. Consulate Merida.
Free breakfast is included with your stay. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds at the onsite restaurant or coffee shop/café.
The 17 rooms are individually decorated and have an array of amenities, including balconies, iPod docks, and minibars. Flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Select Comfort beds with Egyptian cotton sheets and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers and designer toiletries. Coffee makers, safes, and phones are also available.
Guests of Rosas & Xocolate Boutique Hotel enjoy a full-service spa, an outdoor pool, and a health club. There's extended parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include a spa tub, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 347 reviews