Property is convenient to Beale Street and FedEx Forum. Queen accessible room bathroom was not in good condition. Shower floor was peeling. Experience with front desk staff on check in both good and bad.
I liked the cookies that they gave me upon check-in. I liked the convenient text link that allowed me to request my car.
Easy walk to Beale Street
Considering the times we’re in, the staff was incredible. From the time we got in to the time we left we were in good hands
When I arrived there was no reservation there for me. The hotel people worked to get me a room after about an hour. So obviously my trip had an unfortunate start. Trying to communicate with Orbitz was not very effective. Check my account communications to get a feeling of the frustration with you guys
Awesome stay
its was close to down town by every thing I like that
Checking in was good. The hotel stinked, and was dirty.
The bed was the worst! Mattresses wear out and this one was! The traffic noise is terrible so load that you would think the window was open! This is a comparison of 3 Hilton hotels in 3 days. Would not stay there again!
The view and the room were awesome. The place was really clean.
My stay here was very nice from the receptionist Mrs wheeler was very friendly Helpful with all my questions the Resturant breakfast was good and the room was nice and cozy I enjoyed my stay
We loved the staff. Very friendly and helpful. THEY made the stay. The building seemed old and in need of a makeover. A few oddities over the week: ants in the bathroom, a coffee maker that was corroded, a huge waterbug in the hallway (which actually made for hilarious banter with the desk staff. In each instance, our concerns were met and corrected immediately. Like I said, the staff was fabulous. Cookies at the door were a nice touch. For nearly $200/night with tax, I expected at least a mini-fridge. But we did have a comfy stay in comfy beds and that is so important. Thanks for asking.
Our stay was wonderful!! I heard you will be renovating this coming summer. Sounds great, but sad we will not be able to stay there on our next visit.
Great location, within walking distance of lots of entertainment, staff was very nice and accommodating
The room was in a bad shape: stains on the ceiling, run down furniture, no closet: just a metal hanger, no laundry bag, no place for towels storage in the bathroom, shower was a disaster with a bad shower head with weak water. The only good thing in the room was the TV. Hotel staff were not professionally dressed, they definitely need to be more presentable. Hotel not recommended at all
People friendly and helpful, but facility in desperate need of refurbish. Lacks amenities like safe, refrig.
Located in Downtown Memphis, DoubleTree by Hilton Memphis Downtown is adjacent to AutoZone Park and within a 10-minute walk of other popular attractions like Beale Street. This 4-star hotel has 280 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. To-go breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
40-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards.
DoubleTree by Hilton Memphis Downtown features a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is offered for USD 32 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and express check-out.
Property is convenient to Beale Street and FedEx Forum. Queen accessible room bathroom was not in good condition. Shower floor was peeling. Experience with front desk staff on check in both good and bad.
I liked the cookies that they gave me upon check-in. I liked the convenient text link that allowed me to request my car.
Easy walk to Beale Street
Considering the times we’re in, the staff was incredible. From the time we got in to the time we left we were in good hands
Dear, Tim. Thank you for staying with us on your visit to Memphis. Thank you as well for the kind words for our staff. It is incredibly difficult for the service industry right now and your compliment means more than you know. Take care and be safe.
When I arrived there was no reservation there for me. The hotel people worked to get me a room after about an hour. So obviously my trip had an unfortunate start. Trying to communicate with Orbitz was not very effective. Check my account communications to get a feeling of the frustration with you guys
Hello, Gerald. I am so sorry for the frustration you experienced. Not that I am trying to fix blame but do you know if it was a system issue with Orbitz or was it an issue with the hotel? I do hope that once you got your room the stay improved.
Awesome stay
Hello, Ivy. Thank you for staying with us on your visit to Memphis. We hope to see you again, until then, stay safe.
its was close to down town by every thing I like that
Hello. Thank you for staying with us. I hope you enjoyed your visit to Memphis. Please stay well and be safe.
Checking in was good. The hotel stinked, and was dirty.
Hello. I am so sorry for the smell you encountered. Could you give me more details and which areas needed cleaning? I apologize that this impacted your stay and want to follow-up. Please take care and be well.
The bed was the worst! Mattresses wear out and this one was! The traffic noise is terrible so load that you would think the window was open! This is a comparison of 3 Hilton hotels in 3 days. Would not stay there again!
Good morning. Please allow me to apologize for not meeting your expectations from your recent stay. I would like to follow-up on this room. If time permits, would you please let me know what room you stayed in? I thank you in advance.
Hello, Melissa. Thank you for staying with us on your visit to Memphis. I hope you enjoyed your time here. Take care and be well.