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Recent guest reviews

Easy walk to Beale Street

Considering the times we’re in, the staff was incredible. From the time we got in to the time we left we were in good hands

When I arrived there was no reservation there for me. The hotel people worked to get me a room after about an hour. So obviously my trip had an unfortunate start. Trying to communicate with Orbitz was not very effective. Check my account communications to get a feeling of the frustration with you guys

Awesome stay

its was close to down town by every thing I like that

Checking in was good. The hotel stinked, and was dirty.

The bed was the worst! Mattresses wear out and this one was! The traffic noise is terrible so load that you would think the window was open! This is a comparison of 3 Hilton hotels in 3 days. Would not stay there again!

The view and the room were awesome. The place was really clean.

My stay here was very nice from the receptionist Mrs wheeler was very friendly Helpful with all my questions the Resturant breakfast was good and the room was nice and cozy I enjoyed my stay

We loved the staff. Very friendly and helpful. THEY made the stay. The building seemed old and in need of a makeover. A few oddities over the week: ants in the bathroom, a coffee maker that was corroded, a huge waterbug in the hallway (which actually made for hilarious banter with the desk staff. In each instance, our concerns were met and corrected immediately. Like I said, the staff was fabulous. Cookies at the door were a nice touch. For nearly $200/night with tax, I expected at least a mini-fridge. But we did have a comfy stay in comfy beds and that is so important. Thanks for asking.

Our stay was wonderful!! I heard you will be renovating this coming summer. Sounds great, but sad we will not be able to stay there on our next visit.

Great location, within walking distance of lots of entertainment, staff was very nice and accommodating

The room was in a bad shape: stains on the ceiling, run down furniture, no closet: just a metal hanger, no laundry bag, no place for towels storage in the bathroom, shower was a disaster with a bad shower head with weak water. The only good thing in the room was the TV. Hotel staff were not professionally dressed, they definitely need to be more presentable. Hotel not recommended at all

People friendly and helpful, but facility in desperate need of refurbish. Lacks amenities like safe, refrig.

The valet parking operation at this hotel is not efficiently managed and was not a pleasant experience during my stay. Never a thank-you or even an audible word from a valet, even when tipped, and no sense of urgency at all - the young man returning my car parked it actually up on the curb, backed onto the street, so that I would be standing in the street loading my luggage into the back. Upon being tipped and asked to repark it in the actual hotel driveway, he took the money, said nothing, and proceeded back to the car so slowly that I could have walked to the car and back in the same amount of time. After loading my car and preparing to depart, I find that I cannot because three other valet-parked cars are blocking the exit in front, and another parked car blocks the entrance behind, preventing me from even backing out. I wait here unable to leave for 15-20 mins until I step out and head towards the front desk, when suddenly a valet appears and apparently is able move the cars that have blocked mine in, still without a contrite word or apology. These young men are not valets. I suggest that the manager overseeing the parking operation contact his counterpart at The Dewberry in Charleston SC for a list of best practices. Dewberry valets take pride in their work and single-handedly cultivate a seamless experience for guests as they arrive and depart the hotel—pivotal moments in guest interaction with hotel staff as these are first and final impressions. Not staying here again

When we checked in the front desk clerk was very nice and helpful. Great customer service I received additional charges on my invoice and it took several calls to finally speak to someone regarding my issues

I didn’t like when our room air went out while we out exploring Memphis and we come back to report it, then the maintenance service men blamed us for changing setting or touching the device, which we did no such then. Instead of them just handling the problem and moving on. But the front desk made up for that cause I was ready to check out of the hotel to another one. But she( the front desk lady) was polite and moved us right away cause the maintenance men couldn’t give her a time limit on how long it was going to take them.

Union Ave Memphis TN

Hotel highlights

  • Steps from Mississippi River and AutoZone Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Memphis, DoubleTree by Hilton Memphis Downtown is adjacent to AutoZone Park and within a 10-minute walk of other popular attractions like Beale Street. This 4-star hotel has 280 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. To-go breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

DoubleTree by Hilton Memphis Downtown's 280 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Guests can expect 40-inch LED TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Desks are also standard.


Property features

DoubleTree by Hilton Memphis Downtown features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 28 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, express check-out, and laundry facilities.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Corner King Room

1 King Bed | Sleeps 2

Standard King

1 King Bed | Sleeps 2

Guest reviews for DoubleTree by Hilton Memphis Downtown

Everyone (20) Couples (10) Family (10)
5
Partner Couples

Easy walk to Beale Street

By on Oct 18, 2021

Review comment responded on Oct 18, 2021

Hello, Melissa. Thank you for staying with us on your visit to Memphis. I hope you enjoyed your time here. Take care and be well.

5
Family Partner Couples

Considering the times we’re in, the staff was incredible. From the time we got in to the time we left we were in good hands

By on Oct 16, 2021

Review comment responded on Oct 18, 2021

Dear, Tim. Thank you for staying with us on your visit to Memphis. Thank you as well for the kind words for our staff. It is incredibly difficult for the service industry right now and your compliment means more than you know. Take care and be safe.

1
Everyone

When I arrived there was no reservation there for me. The hotel people worked to get me a room after about an hour. So obviously my trip had an unfortunate start. Trying to communicate with Orbitz was not very effective. Check my account communications to get a feeling of the frustration with you guys

By on Oct 5, 2021

Review comment responded on Oct 5, 2021

Hello, Gerald. I am so sorry for the frustration you experienced. Not that I am trying to fix blame but do you know if it was a system issue with Orbitz or was it an issue with the hotel? I do hope that once you got your room the stay improved.

4
Partner Couples

Awesome stay

By on Oct 5, 2021

Review comment responded on Oct 5, 2021

Hello, Ivy. Thank you for staying with us on your visit to Memphis. We hope to see you again, until then, stay safe.

3
Partner Couples

its was close to down town by every thing I like that

By on Apr 23, 2021

Review comment responded on Apr 23, 2021

Hello. Thank you for staying with us. I hope you enjoyed your visit to Memphis. Please stay well and be safe.

4
Family

Checking in was good. The hotel stinked, and was dirty.

By on Mar 16, 2021

Review comment responded on Mar 16, 2021

Hello. I am so sorry for the smell you encountered. Could you give me more details and which areas needed cleaning? I apologize that this impacted your stay and want to follow-up. Please take care and be well.

2
Family

The bed was the worst! Mattresses wear out and this one was! The traffic noise is terrible so load that you would think the window was open! This is a comparison of 3 Hilton hotels in 3 days. Would not stay there again!

By on Mar 10, 2021

Review comment responded on Mar 10, 2021

Good morning. Please allow me to apologize for not meeting your expectations from your recent stay. I would like to follow-up on this room. If time permits, would you please let me know what room you stayed in? I thank you in advance.

5
Everyone

By on Oct 18, 2020

Review comment responded on Oct 18, 2020

Thank you for the high marks! We thank you for choosing the Doubletree on your visit to Memphis. Take care.

5
Partner Couples

The view and the room were awesome. The place was really clean.

By on Oct 2, 2020

Review comment responded on Oct 2, 2020

Thank you the kind words! We are glad you stayed with us and hope you enjoyed your visit to Memphis.

5
Partner Couples

My stay here was very nice from the receptionist Mrs wheeler was very friendly Helpful with all my questions the Resturant breakfast was good and the room was nice and cozy I enjoyed my stay

By , from Chicago il on Sep 28, 2020

Review comment responded on Sep 29, 2020

Thank you for the kind words, Lawanda. We enjoy Ms. Wheeler as well and I am glad you liked the food in King & Union. We appreciate you staying with us!

DoubleTree by Hilton Memphis Downtown

185 Union Ave, Memphis, TN 38103
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