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 Memphis • 1 Room
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DoubleTree by Hilton Memphis Downtown

3.5 out of 5.0
Overview Reviews Amenities & Policies
185 Union Ave, Memphis, TN
1-844-663-2269
3.7
out of 5
Average Guest Review
See all 143 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Couples
  • Everyone
  • Family

Recent guest reviews

When we checked in the front desk clerk was very nice and helpful. Great customer service I received additional charges on my invoice and it took several calls to finally speak to someone regarding my issues

I didn’t like when our room air went out while we out exploring Memphis and we come back to report it, then the maintenance service men blamed us for changing setting or touching the device, which we did no such then. Instead of them just handling the problem and moving on. But the front desk made up for that cause I was ready to check out of the hotel to another one. But she( the front desk lady) was polite and moved us right away cause the maintenance men couldn’t give her a time limit on how long it was going to take them.

Loved the piano in the lobby. Valet parking a little steep.

The lobby was nice but the room was very run down .and dirty.

The location of the property was great. It was right where we wanted to be. The staff was friendly at the desk and at the valet. The problems we had were that we had a room that was a lot smaller than what we thought it would be. Though it did have the size bed we wanted, it was the smallest on the floor and did not feel up to the value we paid. There also was no fridge or microwave which I have never encountered in a hotel, let alone one that costs over 100 a night. I feel all and all that we did not get what we paid for, but I do feel the staff was very friendly.

Location was good, but room was very small, not even a chair in the room (although there is a desk.. Go figure.) Bathroom was tiny, cramped. Forced to use valet parking, basically no other parking option. Lobby was like a wind tunnel whenever anyone came in from outside. Room was overpriced for what it was. I typically use this chain of hotels, but this property was a disappointment. I would not recommend. There are plenty of other hotels in downtown Memphis.

The lobby was pretty and misleading to the rest of the facility. The room smelled like bleach, the blinds were broken, the curtains were falling down, the sink was dripping and leaking from the pipe onto the floor. It was extremely loud outside the room in the hallway and overall horrible.

The staff was excellent and the valet was very timely. The hotel on the other hand, is in rough shape and needs some remodeling. The bathroom tiles are broken, the shower head did not work and there was no hot water the last day of my two day visit. This property is certainly not up to the Double Tree standards.

Very friendly and helpful staff, we thoroughly enjoyed our trip to Memphis!

Excellent staff, professional and courteous. Clean room, had a great night sleep and a good shower. Morning breakfast was tasty.

Great place to stay. Convenient location. Friendly staff.

Outdated rooms---my bathroom had a couple bugs in it on two separate nights. SO...I pretended I was outdoors camping. Staff were quite nice.

Union Ave Memphis TN

Hotel highlights

  • Walking distance to FedEx Forum and Beale Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Memphis, DoubleTree by Hilton Memphis Downtown is within a 10-minute walk of popular sights such as FedEx Forum and Beale Street. This 3.5-star hotel has 280 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, free weekday newspapers, and free local calls.


Property features

Guests of DoubleTree by Hilton Memphis Downtown have access to an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 28 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard King

King 1 | Sleeps 2
$127* Per night/room Oct 24 - Oct 25

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Corner

Full 2 | Sleeps 4

Standard Two Doubles

Full 2 | Sleeps 4

Corner King Room

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Memphis Downtown

Everyone (34) Couples (47) Business (11) Family (23) Friends (22) Other (6)
3
Families

When we checked in the front desk clerk was very nice and helpful. Great customer service I received additional charges on my invoice and it took several calls to finally speak to someone regarding my issues

By on Aug 14, 2019

Review comment responded on Aug 15, 2019

Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize that you experienced some difficulty with speaking with someone regarding your invoice. Thank you for making us aware.

4
Families

I didn’t like when our room air went out while we out exploring Memphis and we come back to report it, then the maintenance service men blamed us for changing setting or touching the device, which we did no such then. Instead of them just handling the problem and moving on. But the front desk made up for that cause I was ready to check out of the hotel to another one. But she( the front desk lady) was polite and moved us right away cause the maintenance men couldn’t give her a time limit on how long it was going to take them.

By on Jul 8, 2019

Review comment responded on Jul 13, 2019

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

5
Everyone

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Thank you for your feedback

4
Everyone

By on Jun 29, 2019

Review comment responded on Jul 1, 2019

Thank you for your feedback.

5
Everyone

By on Jun 25, 2019

Review comment responded on Jun 26, 2019

Thank you for your feedback.

4
Everyone

By on May 22, 2019

Review comment responded on May 28, 2019

Thank you for your feedback.

5
Everyone

By on May 7, 2019

Review comment responded on May 8, 2019

Thank you for your feedback.

4
Partner Couples

Loved the piano in the lobby. Valet parking a little steep.

By on Apr 30, 2019

Review comment responded on May 4, 2019

Thank you for your feedback.

1
Families Business Business Travelers

The lobby was nice but the room was very run down .and dirty.

By on Apr 26, 2019

Review comment responded on May 4, 2019

Thank you for your feedback. Your comments will be shared with our team as we work to improve every guest experience. Thank you once again for your feedback.

2
Families

The location of the property was great. It was right where we wanted to be. The staff was friendly at the desk and at the valet. The problems we had were that we had a room that was a lot smaller than what we thought it would be. Though it did have the size bed we wanted, it was the smallest on the floor and did not feel up to the value we paid. There also was no fridge or microwave which I have never encountered in a hotel, let alone one that costs over 100 a night. I feel all and all that we did not get what we paid for, but I do feel the staff was very friendly.

By , from Abilene Texas on Mar 15, 2019

Review comment responded on Mar 28, 2019

Thank you for taking the time to share your feedback regarding your stay. We will keep your comments in mind as we work improve our guest experience.

DoubleTree by Hilton Memphis Downtown

185 Union Ave, Memphis, TN 38103
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