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Recent guest reviews

Excellent Customer Support, Room was very clean, had a lot of room to accommodate my in family. This hotel was in a great area, restaurant and other shops were very close, this was just a very excellent place to stay. Would definitely recommend!!!!!!!

Dirty and gross. There is blood in the bed sheet and in the towel. We booked two nights. The second night we didn’t have any towels. What happened at the facility?

The hot tub was down. It was 1 out of three in the area that would fit five people. 1 filter used was the hot tub. I wish it would say it/update it on the website. Fail.

Hotel lacked adequate staff. Check in was at 3:00. Got there around 5:30 and room wasn't ready and heard it might not be until 8:00 pm. Many people were canceling and walking out. I canceled as well. Front desk lady was nice but manager was not on site. I will never stay at a Comfort Inn again.

I’ve stayed at this hotel in the past, and the rooms are very nice. The hotel appeared to be undergoing some type of renovation during my most recent stay, so the corridors were a bit dusty. The room numbers were all on the floor. The fitness room contained all the construction equipment, and the dining area was full of furniture boxes. It would have been nice to know about the renovation before I booked the hotel.

I had a bad feeling when the carpet behind the front desk looked very dirty and falling apart. Got into the elevator and the carpet was also very dirty and stained. This themed continued into the hallway. My room had clearly not been vacuumed and the room had an very strange smell. The shower curtain needed to be replaced and could possibly be part of the smell issue. I would say stay here if no other choices are available. I paid $20 more a night and went to Home2 that was extremely nice and comfortable.

This weekend experience was realized because of your team efforts in making this visit a confortable stay.

Mattress need to be changed in room 205. The bed by the window sank in the middle. The other bed was creaky - the springs felt like they were coming through the cushion. The sofa had stains on it and smelled.

Hotel was pretty new so it was in good condition. Staff pleasant and room quite and relaxing. Was close to a few restaurants so walking to them was easy. Nice relaxing stay!

Parkwood Dr Olive Branch MS

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Fitness center

Located within a 5-minute walk of Olive Branch City Park, Comfort Suites Olive Branch West is within 2 miles (3 km) of Cherokee Valley Golf Club. This 74-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay.


Rooms

32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

At Comfort Suites Olive Branch West, guests have access to a gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Other amenities at this golf hotel include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.

Room options

Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 Queen Bed and 1 Twin Sofa Bed | Sleeps 3

Suite, 2 Queen Beds

2 Queen Beds | Sleeps 6

Guest reviews for Comfort Suites Olive Branch West

Everyone (7) Family (3)
5
Family

Excellent Customer Support, Room was very clean, had a lot of room to accommodate my in family. This hotel was in a great area, restaurant and other shops were very close, this was just a very excellent place to stay. Would definitely recommend!!!!!!!

By on Sep 5, 2022

2
Family

Dirty and gross. There is blood in the bed sheet and in the towel. We booked two nights. The second night we didn’t have any towels. What happened at the facility?

By on May 14, 2022

Review comment responded on May 16, 2022

On behalf of our staff, I would like to sincerely apologize for our failure to give you our usual excellent guest experience. I would like to discuss this issue with you and see how we can make this right. Please give me a call at the hotel, at your convenience. Thank you for your feedback and I will share your comments with the staff to ensure that this does not happen again in the future. Regards, Americus Young

2
Family

The hot tub was down. It was 1 out of three in the area that would fit five people. 1 filter used was the hot tub. I wish it would say it/update it on the website. Fail.

By on Feb 9, 2022

4
Everyone

By on Jul 22, 2018

Review comment responded on Jul 23, 2018

Thank you for your feedback.

1

awful experience.

Everyone

Hotel lacked adequate staff. Check in was at 3:00. Got there around 5:30 and room wasn't ready and heard it might not be until 8:00 pm. Many people were canceling and walking out. I canceled as well. Front desk lady was nice but manager was not on site. I will never stay at a Comfort Inn again.

By on May 21, 2018

4

comfortable hotel close to shopping outlets

Everyone

I’ve stayed at this hotel in the past, and the rooms are very nice. The hotel appeared to be undergoing some type of renovation during my most recent stay, so the corridors were a bit dusty. The room numbers were all on the floor. The fitness room contained all the construction equipment, and the dining area was full of furniture boxes. It would have been nice to know about the renovation before I booked the hotel.

By on Apr 2, 2018

Review comment responded on Apr 4, 2018

I apologize for the chos during the renovations. Hopefully when you return they will be completed and you will enjoy the new look

3

lack cleanliness

Everyone

I had a bad feeling when the carpet behind the front desk looked very dirty and falling apart. Got into the elevator and the carpet was also very dirty and stained. This themed continued into the hallway. My room had clearly not been vacuumed and the room had an very strange smell. The shower curtain needed to be replaced and could possibly be part of the smell issue. I would say stay here if no other choices are available. I paid $20 more a night and went to Home2 that was extremely nice and comfortable.

By on Dec 11, 2017

Review comment responded on Dec 15, 2017

I apologize that you were dissatisfied during your stay. We always want to provide our guests with a pleasant and comfortable stay. We hope that you will give us another chance if you are in this area.

5

my weekend getaway

Everyone

This weekend experience was realized because of your team efforts in making this visit a confortable stay.

By , from Louisiana on Oct 15, 2017

Review comment responded on Oct 17, 2017

Thank you for sharing your comments regarding your recent stay. We are always happy to hear that we have made our guests' stay pleasant and comfortable. Thanks again for your feedback. Vicki Durdin General Manager

3
Everyone

Mattress need to be changed in room 205. The bed by the window sank in the middle. The other bed was creaky - the springs felt like they were coming through the cushion. The sofa had stains on it and smelled.

By on Sep 6, 2017

Review comment responded on Sep 10, 2017

I apologize for issues you experienced during your stay. I have spoken with our team to avoid any further occurrence such as these.

4

my stay in olive branch

Everyone

Hotel was pretty new so it was in good condition. Staff pleasant and room quite and relaxing. Was close to a few restaurants so walking to them was easy. Nice relaxing stay!

By , from Olive Branch MS on Dec 8, 2016

Comfort Suites Olive Branch West

6921 Parkwood Dr, Olive Branch, MS 38654
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