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Hotel Causeway

4.0 out of 5.0

Recent guest reviews

This wasn't my first stay at Hotel Causeway. Over the last 10 years my husband and I have stayed here a few times while on holiday in Melbourne. We keep coming back because the location simply can't be beaten and we have had nothing to really complain about. So it was a bit of a no brainer to choose it again for a solo trip to visit a friend. While not regretting my choice I have to say that the hotel rooms, as other travellers have suggested need a good face-lift. My room was spotlessly clean and my bed comfortable. However, heavily stained grout, a couple of stains on the carpet and well used furniture detracted from the excellent job the housekeeping staff are doing and certainly don't reflect the expectations that many travellers have of a 4 star hotel room. The 'Free' WIFI was very disappointing and certainly something that many travellers would feel ripped off over. Finding out that you have only a 2 hour block per day before you need to pay when you go to connect is a nasty suprise. International travellers relying on the internet for tourism information and keeping in touch with home must get a rude shock. I have thankfully never encountered this when I have been overseas. On top of this I had connection problems each day of my 2 night stay. The sign in portal was not coming up while in my room and I had to go down to the lobby everytime I wanted to connect. Apparently there had been major problems with their computer system the day before and I will say the guy on the front desk was great in helping me solve the problem since he was unaware of the issue himself. You would think though that management would fix the issue ASAP but it was still the same when I checked out. Generally though most of the staff were great, and breakfast was ok (very simple and very limited in choice - I understand that it is continental, but again this is supposed to be 4 star so you expect something a little special or at least a wide choice.) For location and covering the basics Hotel Causeway is fine if you aren't expecting the 4 star boutique luxury being advertised.

Not a bad place for a quick one night stopover but certainly fairly basic and feels a bit long in the tooth. In general it just needs to be updated as it is showing it's age. Having said that, it is good value for money and a great location, so if all you want is a room this place could do the job as long as you're not too fussy.

If you are looking for a cheap place to stay in the middle of Melbourne because you'll be spending very little time in the room - this is the place for you. The rooms were clean, the front desk was lovely and it was in a very central spot. Otherwise, the hotel itself was very dated, the facilities are sub-par, the single lift takes forever and the gym doesn't open until 730AM. Something I found outrageous for business travel.

The decoration in the hotel is a bit dated, but the staff are friendly and the location excellent. Breakfast is very simple. There's no cooked breakfast, just a a basic buffet and coffee that guests make themselves. The hotel has a sweet terrace at the top and a basic gym. The rooms are quiet and clean and the bed is very comfortable.

We had a very comfortable room and stayed for 9 nights, yes it is a little tired, but at the price it was very good value. The room was clean and the air con. was quiet and effective. The beds were very comfortable. Close to good dinning and shopping. will stay there again.

We stayed here for 4 nights throughout our Melbourne trip. Well, first thing first, the location was good and centralized, within a short walking distance, one can reach the main shopping district in the city where many shops, cafes, restaurants etc are located. In fact, David Jones and Emporium shopping centers are just directly opposite the hotel, and Debenhams mall is just next to it. Now to the hotel itself. The hotel and room is dated and old. The so called lobby is small (unlike other hotels, even a 3-star hotel like Ibis is much bigger than it; and without any facility like washrooms, TV screens etc) and there is only one lift serving 6 storeys. While some reception staff are friendly, some are indifferent and would not even greet or smile to walk-in/out guests. And do not also expect them to help you to carry your luggage or provide a trolley if you have many luggages, because they don't have and do not have the "precedence" to offer such a porter service. That's "eye-opening" experience for us! Our room was 529 (supposedly to be a King Spa room) on the tallest floor of the building. Well, must give credit to it. Room was extremely spacious with good lightings and a good view on the street. While the furniture/setup looked dated, it was still quite cosy and bright. But the furniture like the sofa, chairs and tables look old and dirty, though may not be physically dirtied but the impression/outlook is! The room has almost everything guests would need like fridge, safe, bathrobe etc among the common things. There are 2 beds facing each other on both ends. The beds were comfortable but the pillow were too soft and even when we piled up 2 pillows together, they were still soft and without the "good support" for the head. The large TV was placed on the table but not "accessible" to the person sleeping on the single/extra sofa bed as the view was out. In fact, for such room setting, the TV should be hung on the wall and adjustable in 2 directions to allow maximum viewing. Bathroom was spacious with a spa (circular) tub that was good and very relaxing after using it. However, at times, the hot water from the tap was "milky" but the cold water was all right. Room service was ok as used items were restocked and cleaning was done. Wifi was free for only 2 hours a day (unlike other hotels we have stayed in Australia where they provide all day free access throughout our stay without any limitation), speed was normal though at times unstable. There was no package/special price even if you sign up as they charge according to the no. of hours used by block. The cafe was located on the 2nd floor, a very small setup and thus do not expect too much. Spread was extremely pathetic, only with a limited choice of food like bread, ham and cheese, some cakes, biscuits and muffins, fresh cut fruits, juices and hot beverages, almost there. Even the most items like sausages, baked beans, eggs, potatoes etc were nowhere in sight, which is very uncommon. The toasters were not functioning well and most bread that went in, came out "charred". By the way, the cafe only opened in the morning and so if you are thinking of having your dinner or wanted a place to chill here, you will have to go elsewhere. In fact, even a 3-star hotel like Ibis or similar class hotels, provide better and wider food spread. So you can skip the breakfast and you will not miss out as its not worth the money paying for such a small spread and pathetic food here. Quality was so so and why not grab the bread from Coles or Worthwools instead? They are better. Well, this facility should be classified as an old "service apartment" instead of a hotel and we were shocked to learn how it could be rated as a "4-star" hotel as it was nowhere even near a 3-star like Ibis or Mercure, among others where we had stayed previously. (if not our travel agent packaged this to our tour itinerary, we would have stayed elsewhere). They do not even have a proper parking facility within the compound. We do travel to Australia every year and also as world travelers, have traveled to many countries across the globe several times a year, this is by far, one of the "lousiest and bottom up" hotels we have encountered. Honestly, we felt that it was not really worth the money staying here other than the location (but other hotels are also located nearby and at a more competitive price). We would rate it between 2 to 2.5 stars but since we could not give a 0.5 rating and it is not even deserving a solid 3-star rating, we will rate it a "2-star facility". There are many hotel choices around the CBD, why not consider them?

My husband and I recently took a trip to Melbourne and booked into the Causeway , mainly because of the location . The superior room(corner suite) was quite spacious and surprisingly nicer than what we expected from the fascade of this hotel. Couldnt fault it location-wise, as it was within walking distance to Flinders station, one one side , and Chinatown on the other. We did not go for the breakfast, as there were so many gorgeous cafes and eating venues surrounding this place. Staff members were curteous and friendly , hence making our short stay in this hotel, a pleasant one. It is well priced for a hotel smack in the centre of Melbourne

We booked for one night during the Melbourne cup carnival, the staff we friendly but the rooms were so outdated and falling apart. The carpet was torn, cracks all over the walls, the furniture is old and scrappy. The cleaning staff seem the take pride and did the best job they could. But unless the owners/management invest back into this place dont stay here. We checked in and then left 3 hours later as we would rather stay somewhere else.

We booked into a Superior room because last time we stayed in a Standard room the room was badly in need of upgrading. We were totally disappointed as the Superior room was no better than the Standard room. The furnishings were old and shabby, the carpet was old and worn and the bathroom fittings were in need of a major re fit. The staff were fantastic, and when we complained about the lift noise they moved us to another unit. The noise was just as bad. We also noted that the state of the unit was identical to the first unit we originally stayed in.

Very cheap for the location, which means its ok if your looking for somewhere central but do not care about frills. The service was fine if basic, room clean if rundown. A makeover is past due but would also drive the prices way up

275 Little Collins Street Melbourne VIC

Hotel highlights

  • Walking distance to Bourke Street Mall and Melbourne Central
  • Free WiFi in rooms and public areas
  • Fitness center
  • 24-hour business center

Located in Melbourne Central Business District, Hotel Causeway is adjacent to Bourke Street Mall and within a 10-minute walk of other popular attractions like Melbourne Central. This 4-star hotel has 45 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center. It's in central Melbourne and also a short walk from Eureka Tower and National Gallery of Victoria.


Continental breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


The 45 rooms are air-conditioned and have an array of amenities, including MP3 docks, refrigerators, and minibars. Guests can expect free WiFi and 40-inch LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, safes, and phones are also available.

Property features

At Hotel Causeway, guests have access to a fitness center, a steam room, and free WiFi in public areas. You can take advantage of discounted offsite parking, along with an airport shuttle (available 24 hours) for AUD 38 per person roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and laundry facilities.

Room options

Executive Twin Room

Twin 2 | Sleeps 2

Executive Room

King 1 | Queen 1 | Sleeps 2

Executive Triple Room

Twin 3 | Sleeps 3

Executive King Room - Spa

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 368 reviews