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Recent guest reviews

originally we rented 3 rooms and when we got there family rented a couple more rooms staff was rude and not friendly we will not stay there ever Again we would not recommend anyone to stay there.

Very pleased,great stay.Whish I could stay a couple days more

Pros and Cons The Pros: Sitting out by the pool and facing the ocean is one of the most amazing views and simply gorgeous. The breeze is almost regulated by the building to be "perfect". The food in the Italian restaurant was top-notch. Very tasteful, great view of the Ocean. The staff that spoke English was very helpful considering their limitations. Close to convenient Farmicio just a couple blocks either direction. The Cons "All-Inclusive" includes very little in the traditional sense of the term. --It does include food at a few of the restaurants, one of them being the Italian restaurant in the Pros. --It does include drinks --It does include the evening entertainment However --It does not include a coffee pot in your room --It does not include room service --It does not include access to all beach amenities More on the Cons--- Not all of the staff speak English. The ones that do are fantastic, but sometimes we had to go find them. The hallway sometimes smelled like it was recently mopped with gasoline. The stairway smelled like a truck stop deli. (Sometimes is actually smelled good to be quite honest) It took over 15 hours after check in to get batteries for the television, which was 22" wide and had the reception of rabbit ears circa 1977. Farmicio location was known because we had to go there to buy our own bottled water. I could go on, but Orbitz review character limit has been reached.

They kept adding cost to my Orbitz price. Never again

The room was just right, not to large and not small either, the balcony was great and the view to the Chivos Island was unreal and magical at night and in the early morning hours. Ac was strong and chilled the room all day, when I got back from the hot weather it was nice and cold. Hot water instantly and no shortage of it for showering, very clean marble bathrooms. The Staff was one of the nicest I have ever seen, this Hotel should have more stars. everyone was friendly willing to help and not necessarily expecting a tip and that made me tip them three times as much because of their attitude. You Must Tip the Hospitality people, they all appreciate it. I will be back for a longer stay.

Helpful staff and clean rooms beachfront views beautiful place to visit I recommend 100%

Please improve the room and swimming pool cleanliless

Please improve the room cleanliness and pool cleanliness

Only room cleanliness is great, other than that worst hotel ever.....

Made reservation for 1 person accidentally, however 3 of us were staying in the room. When I checked in the staff told me I would have to pay extra for the two people. I said that I understood about the 3 person and not the 2nd since I know the cost for 2 people is the same as for 1. Long story short I ended up paying. They also asked that you be at the reception at 11:30 to check out eventhough check out is at 12. The room was outdated and it smelled. We saw a cockroach. No towels, I had to call to get them. The walls and windows are paper thin you could hear the people from the next room and also you could hear the music from the bar across the street the whole night. The room prices do not reflect the quality of the room!!! I couldn't wait to get out of this hotel!

They show nice pictures, but the reality is very different. Cockroaches on the room.

The staff is welcoming and helpful, the rooms are well-appointed, although our toilet lid wouldn't stay up and the bathroom door wouldn't stay closed unless fully engaged. Free Wi-fi in room, 2 English-speaking channels on TV, but both are Fox. Our room faced the ocean and the pool and was quite noisy, as various bands at various levels of musical expertise played on the beach by the hotel all day. Surprising at first but it didn't bother us. The restaurant on the premises has the most welcoming and considerate staff. The food is typical Mexican, and both buffet and menu choices are offered. Every meal including breakfast happens to the sounds of an entertainer and people who get up and dance.

The staff was very nice. the rooms were clean.friendly service I would recommend this to my friend.

Very comfortable rooms secure and easy to find everything, close to many shops and restaurants and stores.

Loved the location right in the beach! Great breakfast!

Great , very convinience, good sun set view, goos restaurant location, nice bar, quick check in process,

I was pleasantly surprised with the location of this hotel. Right on the beach. The private beach is small, but big enough. I really liked its central location on the main drag. Lots of restaurants, everything in walking distance. The room was beautiful, large and clean. More like a suite than just a regular room. One drawback: we had the city view, which was fantastic but the rooms are not very soundproof. Maybe it was because it was a Friday but the street below had a concert going until 2am, and I couldn't sleep. I should have just went down and enjoyed the music! But maybe next time I'd book an ocean view to avoid that problem. Also the parking lot is completely secure, which was an added bonus since we drove

Nice place in a great location , staff are very helpful and can speak English.

People are great and easy to get everywhere from hotel good location. Drinks were made right and rooms always clean as was the hotel.

we upgraded to a room with kitchen facilities.. we did not get a king bed but instead were told 2 double beds only to find out it was 1 double and 2 singles. we were in room 422 {disaster} music downstairs was diabolical to say the least from 8am to 6pm LOUD LOUD ALL DAY LONG...mexican mostly which i enjoy but was so loud every day. I asked downstairs for a pillowtop please as the bed was so hard impossible to sleep. during the day i asked 2 more times and then they sent 2 males to room who took away the mattress and replaced it with another of the same quality {hard}. We went to walmart and purchased eggshell topper ourselves. day 3. air conditioner leaked and stopped...water was running down the wall onto the floor we put down a towel, told front desk..they came up and got it going again and the leak continued. Weather was 86 dec with full blown humidity..room became steamed up almost immediately maid came up with a mop as the floor was wet. Hot plate in kitchen didnt work..television cable didnt fit..phone wasnt working in the room or they just ignored the ringing. Now the pool area..No.1... there is no swim up bar its been down with padlocks rusted for a long while. Middle circle pool was inoperable as the ladder BROKE ...I ordered a glass of wine and was told they dont have any..We did not eat at all in the restaurant as they had no wine for dinner at all. Ordering anything at the pool yu had to have money to pay nothing could be charged to your room. Loud music the entire time at the pool was unbearable..then came the weekend ...the hotel filled to max with families and children mostly mexican with noise and more noise..we had 6 children in the room next to us..all night noise banging doors no sleep at all was possible...they all left sunday.....very little english was spoken even the conscierge could not help giving directions to anywhere...outside the front entrance people were working 24/7 on redoing a parking lot for the hotel..more noise and dust coming/going..we were not the only dissapointed people..there were many others..we would not go back to this hotel ever again in fact i could say that this is the worse experience in our travel to mexico ever. Oh one more thing...they started to plaster around the pool area at 5pm..obviously no pools could be used unless yu wanted white feet..I took many pix of this..wheelbarrow full of cement and sheets placed round pools which of course yu could stand on or climb over thats if yu could stand all the white dust up your nose. We were ready to leave3 days to the end of vacation. No comfort in the room..plastic chairs hard beds..never again.

Av. Camaron Sabalo No. 2601 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Zona Dorada, Oceano Palace Beach Hotel is 3.1 mi (4.9 km) from Mazatlan International Center and within a 15-minute drive of other popular attractions like Playa Norte. This 3.5-star resort welcomes guests with 255 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Enjoy dining at Restaurante La Terraza, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 255 individually decorated rooms provide safes and phones. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi.


Property features

At Oceano Palace Beach Hotel, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this beach resort include express check-in, express check-out, and a TV in a common area.

Room options

Standard Room, Beach View

2 Double Beds | 1 King Bed | Sleeps 4

Standard Room, City View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Oceano Palace Beach Hotel

Everyone (14) Couples (8) Family (9) Friends (3) Other (3)
2
Family

originally we rented 3 rooms and when we got there family rented a couple more rooms staff was rude and not friendly we will not stay there ever Again we would not recommend anyone to stay there.

By , from California on Sep 26, 2020

4
Family Family

Very pleased,great stay.Whish I could stay a couple days more

By on Jul 23, 2020

Review comment responded on Aug 22, 2020

First of all, thank you very much for your comments, which help us to improve and provide a better service for you. We hope you enjoyed your stay with us and see you soon.

2
Partner Couples

Pros and Cons The Pros: Sitting out by the pool and facing the ocean is one of the most amazing views and simply gorgeous. The breeze is almost regulated by the building to be "perfect". The food in the Italian restaurant was top-notch. Very tasteful, great view of the Ocean. The staff that spoke English was very helpful considering their limitations. Close to convenient Farmicio just a couple blocks either direction. The Cons "All-Inclusive" includes very little in the traditional sense of the term. --It does include food at a few of the restaurants, one of them being the Italian restaurant in the Pros. --It does include drinks --It does include the evening entertainment However --It does not include a coffee pot in your room --It does not include room service --It does not include access to all beach amenities More on the Cons--- Not all of the staff speak English. The ones that do are fantastic, but sometimes we had to go find them. The hallway sometimes smelled like it was recently mopped with gasoline. The stairway smelled like a truck stop deli. (Sometimes is actually smelled good to be quite honest) It took over 15 hours after check in to get batteries for the television, which was 22" wide and had the reception of rabbit ears circa 1977. Farmicio location was known because we had to go there to buy our own bottled water. I could go on, but Orbitz review character limit has been reached.

By , from Vancouver, WA on Apr 13, 2019

Review comment responded on Apr 24, 2019

Dear guest : Thank you for taking your time and sharing your experience at Palace Hotels. We regret the inconveniences that you had during your stay. Your comments are important because thanks to the comments we identified areas of opportunities. We hope you will give us the opportunity to assist you in the future, we have the confidence to change your perspectives. Best regards. Ana Maria Valdes G. Concierge

1
Everyone

They kept adding cost to my Orbitz price. Never again

By on Jan 23, 2019

Review comment responded on Feb 6, 2019

Dear guest : Thank you for taking your time and sharing your experience at Oceano Palace Hotel. We regret the inconveniences that you had during your stay. We hope it gives us the opportunity to serve them in the future, we have the confidence to change their perspectives. Best regards. Ana Maria Valdes G. Concierge

5
Everyone

The room was just right, not to large and not small either, the balcony was great and the view to the Chivos Island was unreal and magical at night and in the early morning hours. Ac was strong and chilled the room all day, when I got back from the hot weather it was nice and cold. Hot water instantly and no shortage of it for showering, very clean marble bathrooms. The Staff was one of the nicest I have ever seen, this Hotel should have more stars. everyone was friendly willing to help and not necessarily expecting a tip and that made me tip them three times as much because of their attitude. You Must Tip the Hospitality people, they all appreciate it. I will be back for a longer stay.

By , from Monterey Ca on Jun 7, 2018

Review comment responded on Jun 21, 2018

Dear guest: We thank you for taking your time and sharing your experience at Oceano Palace Hotel. We are pleased to know that you had a memorable stay., Thanks to our team that contributed. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in this your house in the future. Best regards. Ana Maria Valdes G. Concierge

5
Everyone

Helpful staff and clean rooms beachfront views beautiful place to visit I recommend 100%

By on May 30, 2018

Review comment responded on Jun 21, 2018

Dear guest: We thank you for taking your time and sharing your experience at Oceano Palace Hotel. We are pleased to know that you had a memorable stay., Thanks to our team that contributed. Your comments are important because thanks to them we identify areas of opportunities. We hope you will give us the opportunity to assist you in this your house in the future. Best regards. Ana Maria Valdes G. Concierge

3
Everyone

Please improve the room and swimming pool cleanliless

By on Oct 3, 2017

3
Business

Please improve the room cleanliness and pool cleanliness

By on Oct 3, 2017

1
Everyone

Only room cleanliness is great, other than that worst hotel ever.....

By on Jul 31, 2017

2

too expensive for smelly and outdated rooms

Everyone

Made reservation for 1 person accidentally, however 3 of us were staying in the room. When I checked in the staff told me I would have to pay extra for the two people. I said that I understood about the 3 person and not the 2nd since I know the cost for 2 people is the same as for 1. Long story short I ended up paying. They also asked that you be at the reception at 11:30 to check out eventhough check out is at 12. The room was outdated and it smelled. We saw a cockroach. No towels, I had to call to get them. The walls and windows are paper thin you could hear the people from the next room and also you could hear the music from the bar across the street the whole night. The room prices do not reflect the quality of the room!!! I couldn't wait to get out of this hotel!

By on Jul 25, 2017

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