Hotel Riu Emerald Bay - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Lobby
Poolside bar
5 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included

Explore the area

View in a map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Place, Witches Beach
    ‪1 min walk‬
  • Place, Mazagua Aquatic Park
    ‪7 min walk‬
  • Place, Marina Mazatlan Golf Course
    ‪4 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪37 min drive‬

Room options

Suite

  • 581 sq ft
  • Sleeps 6

Suite Superior with Sea View

  • 624 sq ft
  • Sleeps 2

Room Standard with Sea View

  • 333 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 419 sq ft
  • Sleeps 2

Room Superior with Sea View

  • 398 sq ft
  • Sleeps 4

Standard Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(10 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, Sea View (M)

7.8 out of 10
Good
(15 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (B2C-US)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Superior Double Room (U)

8.6 out of 10
Excellent
(13 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(8 reviews)
  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Superior Double Room (B2C-US)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

Superior Room (M)

8.8 out of 10
Excellent
(28 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Family Suite, Garden View (M)

9.6 out of 10
Exceptional
(10 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (Superior, M)

8.8 out of 10
Excellent
(5 reviews)
  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, Ocean View (U)

8.2 out of 10
Very good
(18 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Sea View (L)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(28 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Duplex (M)

9.0 out of 10
Wonderful
(4 reviews)
  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Duplex (L)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Superior Double Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Family Suite, 2 Bedrooms (L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (Superior, L)

  • 904 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (C)

8.6 out of 10
Excellent
(14 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

9.4 out of 10
Exceptional
(15 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

8.0 out of 10
Very good
(3 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (Superior | C)

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Duplex (Room | C)

  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Double Room, Ocean View (E)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (E)

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Duplex (Room | B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Family Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Duplex (Room | B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (Kids Free | C)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Ocean View (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (Superior | E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Duplex (Room | E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds

Double Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • 419 sq ft
  • Sleeps 4

Family Suite -6 guests- with Garden View

  • 645 sq ft
  • Sleeps 6

Family Suite -8 guests- Superior

  • 904 sq ft
  • Sleeps 8

Double Room (U)

8.0 out of 10
Very good
(53 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

8.0 out of 10
Very good
(29 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Duplex (Room | U)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

Suite, Jetted Tub, Ocean View (U)

9.8 out of 10
Exceptional
(6 reviews)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Mazatlán

Located in Cerritos, Hotel Riu Emerald Bay - All Inclusive is a leisurely stroll from sights such as Witches Beach and Mazagua Aquatic Park. This 1028-room, 3.5-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Witches Beach - 1 min walk - 0.1 miles
  • Mazagua Aquatic Park - 7 min walk - 0.4 miles
  • Marina Mazatlan Golf Course - 4 min drive - 1.5 miles
  • Cerritos Beach - 7 min drive - 3.4 miles
  • The Mazatlan Malecón - 12 min drive - 6.5 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Restaurante Las Gaviotas @ RIU Emerald Bay - ‬1 min walk
  • ‪Sport Bar Riu Mazatlan Emerald Bay - ‬1 min walk
  • ‪Kelly's Bar - ‬5 min drive
  • ‪The Bistro - ‬17 min walk
  • Las Tres Islas Restaurant

About this property

Hotel Riu Emerald Bay - All Inclusive

Hotel Riu Emerald Bay - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Minibars, ceiling fans, and laptop-compatible safes are also standard. Housekeeping is available on request.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Guests under 18 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

Can I book all-inclusive rate plans at Hotel Riu Emerald Bay - All Inclusive?

Hotel Riu Emerald Bay - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include volleyball, aerobics classes, and live performances.

Is free cancellation available at Hotel Riu Emerald Bay - All Inclusive?

Hotel Riu Emerald Bay - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see within easy reach of Hotel Riu Emerald Bay - All Inclusive?

This property is situated in Cerritos within a short 9-minute walk of Witches Beach and also 10 minutes on foot from Mazagua Aquatic Park. You'll also find Cerritos Beach and Galerias Mazatlan within a short drive.

Is there parking available at Hotel Riu Emerald Bay - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa at Hotel Riu Emerald Bay - All Inclusive?

Renova Spa is the property's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and body wraps.

Does Hotel Riu Emerald Bay - All Inclusive include a casino?

No, Hotel Riu Emerald Bay - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Emerald Bay - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Hotel Riu Emerald Bay - All Inclusive good for couples?

This beachfront property offers many amenities for couples such as 5 restaurants and 5 outdoor pools with some guestrooms featuring a private indoor hot tub.

Does Hotel Riu Emerald Bay - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Hotel Riu Emerald Bay - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Emerald Bay - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Emerald Bay - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Emerald Bay - All Inclusive.

Does Hotel Riu Emerald Bay - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

What is the closest airport to Hotel Riu Emerald Bay - All Inclusive?

The closest major airport to Hotel Riu Emerald Bay - All Inclusive is General Rafael Buelna Intl. Airport (MZT), which is 23 mi away (33 minutes by car).

Are there rooms with balconies at Hotel Riu Emerald Bay - All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Does Hotel Riu Emerald Bay - All Inclusive have a wedding venue on site?

There are wedding services available at Hotel Riu Emerald Bay - All Inclusive if that's in your vacation plans.

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1218 out of 2206 reviews
Rating 8 - Good. 496 out of 2206 reviews
Rating 6 - Okay. 239 out of 2206 reviews
Rating 4 - Poor. 129 out of 2206 reviews
Rating 2 - Terrible. 124 out of 2206 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Jeannell

Stayed 6 nights in Feb 2026

6/10 Okay

sam

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was in good condition, however, took 5 hours after arrival to get the air condition started, and also 5 hours to get much needed mattresses and pillows
Stayed 6 nights in Jan 2026

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a spectacular RESORT! It was enormous, yet quiet & intimate. The decor was gorgeous & the staff was very friendly!
Stayed 4 nights in Dec 2025

8/10 Good

karen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff very efficient and professional... Main pool was not so clean ... Would return in future Thank you
Stayed 7 nights in Dec 2025

8/10 Good

Colin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff, food, pools all were great. Only complaint would be the bed,worn out and hard.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the pool and beach
Stayed 7 nights in Dec 2025

8/10 Good

Spencer Kelvin

Stayed 10 nights in Dec 2025

10/10 Excellent

Ayas

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay! Staff were friendly, resort was clean and rooms were excellent including the amenities and showers. Activities were plenty and so was entertainment. We should definitely come back.
Stayed 7 nights in Dec 2025

8/10 Good

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only critique I would offer is the first night I had to stay in a room to have view of air-conditioning units. They moved me the next day to a room with a nice garden view.
Stayed 7 nights in Dec 2025

2/10 Terrible

Isac

Liked: Cleanliness, amenities, property conditions & facilities
Very good rooms very good beds good price
Stayed 3 nights in Dec 2025

6/10 Okay

Ronald, Bonnyville

Traveled with group, Traveled with partner
Liked: Staff & service
Needs an update, rooms marginally clean, needs more than 3 English tv channels. Food at buffets was good at breakfast, mediocre at dinner. Location was 20 minutes from Golden zone mostly by itself, some restaurants within 15 minutes walk.
Stayed 7 nights in Nov 2025

10/10 Excellent

Maria

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed, everything and everyone was amazing and fun
Stayed 2 nights in Dec 2025

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness
The hotel is kept extremely clean and the staff are all very friendly. Food is OK with the Buffet being the best, the roast beef was excellent. Bars are all over the resort with rooming bars in the day time. Shout out Luis at the Sports Bar, he is the best. Very large beach with vendors but don't bother you. There is massages for $30 USD beside the resort but you need to book at head. Entertainment was not that good
Stayed 7 nights in Nov 2025

8/10 Good

Auriel

Stayed 4 nights in Dec 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, property conditions & facilities
The room was alway clean and stocked
Stayed 2 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 2 nights in Nov 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great the food the room and the hotel
Stayed 5 nights in Dec 2025

2/10 Terrible

Jodi

Stayed 8 nights in Dec 2025

8/10 Good

Ashleigh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great waiters. Food was very underwhelming.
Stayed 7 nights in Dec 2025

10/10 Excellent

Elena A, Pomona

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tiene todo lo que se necesita, cómodo y accesible
Stayed 3 nights in Dec 2025

8/10 Good

Jose

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Capitan Pedro always attentive great customer service. Dining customer service great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, cordial, responsive staff. It was lovely, thank you
Stayed 7 nights in Dec 2025

10/10 Excellent

erin

Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 9 nights in Nov 2025

10/10 Excellent

Elsa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time ,facilities were great staff was great, the maid kind of bugged me every time she saw us in the hallway to ask for service and she even called us one time even though i placed the do not disturb sign,i know she meant well but i do not like to feel pressured on my expensive vacation, but everyone else was great
Stayed 9 nights in Nov 2025

8/10 Good

Amber Heather

Stayed 7 nights in Nov 2025