Entrance really nice but rooms rug had bad odors. Towels very dingy not white like in other hot Els I’ve stayed E. Flat ugly pillows. Keys don’t work properly, had to constantly change them . No iron nor ironing board in room they gave me very disappointed.
Liked: casino available. Pool areas looked nice. Disliked: we were in mayaguez for work outside the hotel during the day and work on our laptops in the room at night. completely disappointing. And kinda gross. The rooms needed to be updated at least a decade ago. There were no comforters on the bed when we arrived, only flat sheets and an old blanket end a strip of decor runner. The worst was, the internet was completely unreliable, at least in the location of our room. There wasn’t anywhere in the commons area I would have wanted to sit and work. There’s no coffee maker. There’s no microwave. There’s a tiny fridge, and NO working ice machine, and no way to get ice once the bar is closed, or if they are too busy for you at the bar. But they don’t allow coolers. What!? Supposedly they’re a “security risk”. 😂. The restaurant buffet looked disgusting so we went to order at the bar restaurant. After waiting at the bar for 20 minutes to get someone to acknowledge me long enough to to ask if someone would take our order if we sat outside, and made sure they knew we were outside and wanted to order, we then sat outside for at least 30 minutes before we left without anyone coming out. None of the advertised hours of operation, on paper flyers, matched what we were told by staff. Staff told us there was no Door Dash delivery, but there was. We left 3 days earlier than planned.
The property was so completely outdated it was unreasonable to have been charged what we were charged for our room. The bathroom floor had water seeping up through the grout. Old tub and shower... We couldn’t get our beds made due to Covid-19 and even the ice machine was “out of order.” We we’re not impressed.
Frendly staff,and the pool was wonderful
I paid as a 4 star rate hotel and received a 2 star hotel surprise. Old rooms need an update.
Cleanliness was absent and the rooms need some upgrades. It seems they put all the money in the pool and nothing in the rooms. Really dissapointed.
Gum on the carpet. The people were nice however. The pool was dirty. Hotel needs a huge rework.
The view from the balcony was nice and comfortable bed
What okay I didn’t like the bed and the lining of the bed
We went 3 times to the front desk to get the maid to clean the room after 3:30 pm, the poor lady Ana had 14 rooms for herself. What really annoyed me was the front desk lady bad response, and attitude, is obvious the under staff or bad management. Check in was terrible we spent 59 min. On the line only one employee at front desk, plus they did not had any life music or activities other than the dinner, first and last time.
Excellent staff, good restaurant, nice casino, very nice pool. (I didn't go into the Water Park.)
The pool is really nice for kids, amenities during the night for adults is good!
All the staff super friendly the service was super the food great the room confortable love the bed and pillows room always clean, the pools amazing. Best experience looking forward to go again ( I enjoy the place for 8 night for my vacation)
really nice service. they have everything u looking 4. would go back.... definitely
It was good , Hard pillows and hard beds , But thats a personal choice of mine
Located within a mile (2 km) of University of Puerto Rico Mayaguez Campus, Mayagüez Resort & Casino is within 2 miles (3 km) of Tropical Agriculture Research Station. This 210-room, 3.5-star resort has a restaurant along with conveniences like a casino and an outdoor pool.
This resort serves as home to a bar, along with a restaurant that specializes in local and international cuisine. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
Mayagüez Resort & Casino's 210 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones and desks.
At Mayagüez Resort & Casino, guests enjoy a casino, an outdoor pool, and a children's pool. Valet parking is available for USD 13.38 per night. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this family-friendly resort include free WiFi in public areas, a conference center, and a business center.
Entrance really nice but rooms rug had bad odors. Towels very dingy not white like in other hot Els I’ve stayed E. Flat ugly pillows. Keys don’t work properly, had to constantly change them . No iron nor ironing board in room they gave me very disappointed.
Liked: casino available. Pool areas looked nice. Disliked: we were in mayaguez for work outside the hotel during the day and work on our laptops in the room at night. completely disappointing. And kinda gross. The rooms needed to be updated at least a decade ago. There were no comforters on the bed when we arrived, only flat sheets and an old blanket end a strip of decor runner. The worst was, the internet was completely unreliable, at least in the location of our room. There wasn’t anywhere in the commons area I would have wanted to sit and work. There’s no coffee maker. There’s no microwave. There’s a tiny fridge, and NO working ice machine, and no way to get ice once the bar is closed, or if they are too busy for you at the bar. But they don’t allow coolers. What!? Supposedly they’re a “security risk”. 😂. The restaurant buffet looked disgusting so we went to order at the bar restaurant. After waiting at the bar for 20 minutes to get someone to acknowledge me long enough to to ask if someone would take our order if we sat outside, and made sure they knew we were outside and wanted to order, we then sat outside for at least 30 minutes before we left without anyone coming out. None of the advertised hours of operation, on paper flyers, matched what we were told by staff. Staff told us there was no Door Dash delivery, but there was. We left 3 days earlier than planned.
The property was so completely outdated it was unreasonable to have been charged what we were charged for our room. The bathroom floor had water seeping up through the grout. Old tub and shower... We couldn’t get our beds made due to Covid-19 and even the ice machine was “out of order.” We we’re not impressed.
Frendly staff,and the pool was wonderful
I paid as a 4 star rate hotel and received a 2 star hotel surprise. Old rooms need an update.
Cleanliness was absent and the rooms need some upgrades. It seems they put all the money in the pool and nothing in the rooms. Really dissapointed.
Gum on the carpet. The people were nice however. The pool was dirty. Hotel needs a huge rework.
The view from the balcony was nice and comfortable bed
