Cleanliness was absent and the rooms need some upgrades. It seems they put all the money in the pool and nothing in the rooms. Really dissapointed.
Gum on the carpet. The people were nice however. The pool was dirty. Hotel needs a huge rework.
The view from the balcony was nice and comfortable bed
What okay I didn’t like the bed and the lining of the bed
We went 3 times to the front desk to get the maid to clean the room after 3:30 pm, the poor lady Ana had 14 rooms for herself. What really annoyed me was the front desk lady bad response, and attitude, is obvious the under staff or bad management. Check in was terrible we spent 59 min. On the line only one employee at front desk, plus they did not had any life music or activities other than the dinner, first and last time.
Excellent staff, good restaurant, nice casino, very nice pool. (I didn't go into the Water Park.)
The pool is really nice for kids, amenities during the night for adults is good!
All the staff super friendly the service was super the food great the room confortable love the bed and pillows room always clean, the pools amazing. Best experience looking forward to go again ( I enjoy the place for 8 night for my vacation)
really nice service. they have everything u looking 4. would go back.... definitely
It was good , Hard pillows and hard beds , But thats a personal choice of mine
There is a guy at the front desk very rude. They had to transfer me to 3 rooms. The first one was never clean they rent us a dirty room, the second one had water coming out of the walls and celling and the shower was not working. The third room was a lot smaller and had allots of mosquitos and water was backing up in The bathroom. The property didn’t even offer a refund. Please do ur research before you book here. I know I will never stay there!!!
The pool facilities are awesome and very big. The check in speed is really slow. Many employees at the reception but most of them are just looking at the monitor, printing papers and staple it.
Very quiet place, very clean and staff very helpful and friendly. Need to prohibit entering the pool with beer as some guests collect the empty cans and put them around the pool and is a very unpleasant view. The room service is not existent as tried a lot of times to get in contact to no avail. The parking is very limited, as an incapacitated person my husband had to leave me firts then go get a parking very far away and wait for him. Plus even though you are a guest there, people will come to visit the pool and use a parking spot, limiting even more the parking space for us staying guests, think it is a bit unfair for staying guests to have to be in a parking spot that far away the main entrance. But in general had a good stay there.
The carpet in my room had mold all over in front of the window and the window frame inside when opened was very dirty.
Located within a mile (2 km) of University of Puerto Rico Mayaguez Campus, Mayagüez Resort & Casino is within 2 miles (3 km) of Tropical Agriculture Research Station. This 210-room, 3.5-star resort has a restaurant along with conveniences like a casino and an outdoor pool.
This resort serves as home to a bar, along with a restaurant that specializes in local and international cuisine. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
Mayagüez Resort & Casino's 210 rooms are air-conditioned and provide refrigerators, coffee makers, and safes. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Desks are also included.
At Mayagüez Resort & Casino, guests enjoy a casino, an outdoor pool, and a children's pool. Valet parking is available for USD 13.38 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly resort include free WiFi in public areas, a conference center, and a business center.
Cleanliness was absent and the rooms need some upgrades. It seems they put all the money in the pool and nothing in the rooms. Really dissapointed.
Gum on the carpet. The people were nice however. The pool was dirty. Hotel needs a huge rework.
The view from the balcony was nice and comfortable bed
What okay I didn’t like the bed and the lining of the bed
We went 3 times to the front desk to get the maid to clean the room after 3:30 pm, the poor lady Ana had 14 rooms for herself. What really annoyed me was the front desk lady bad response, and attitude, is obvious the under staff or bad management. Check in was terrible we spent 59 min. On the line only one employee at front desk, plus they did not had any life music or activities other than the dinner, first and last time.
Excellent staff, good restaurant, nice casino, very nice pool. (I didn't go into the Water Park.)
The pool is really nice for kids, amenities during the night for adults is good!
