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Sofitel Marrakech Palais Imperial

5.0 out of 5.0

Recent guest reviews

We are currently staying at the hotel. Have to say we are bitterly disappointed with the standard of the hotel which just isn't up to Sofitel standards. We have stayed in many Sofitel hotels and this one is frankly a joke. We have stayed in their so called Opera Suite which is supposed to be their best room. Suffice to say the rooms are outdated and the bathrooms are frankly bordering on revolting they are so old. The pool area is nice and the service is ok at best - there does not seem to be many members of staff who understand much English. It is advertised that they have a kids play area- they do not apart from an old plastic playhouse in a dangerous edge of the complex where chairs are stacked up and which looks like it's been there many years and I would never let my kids play in. The indoor pool we are not allowed to use with kids- would have been nice to have been told this before we booked given that the weather at this time of the year is sometimes a little unpredictable. Generally I would not recommend anyone to stay here. It is more like a 3* hotel nothing like what you will be used to if you like staying in Sofitel hotels!

We have stayed multiple times at 5 star international hotels but this hotel's service is below 1 star. The breakfast staff is completely incompetent! Every morning we had to order our coffee, tea and water multiple times because either they did not bring our order at all or brought the wrong drinks. The table was dirty as were the chairs. The staff just wiped the previous guests' bread crumbs with their hands from the table (missing half the crumbs around the table deco and the rest landed on the chair). Also my wife's glasses were stolen from our room. My wife was 100% sure that she left them in the room however I convinced her to ask at the reception if they were found at the poolside (benefit of doubt). We requested to speak to the manager who indirectly called my wife a liar because we asked if they were found at the poolside therefore the glasses could not have been stolen from our room. We tried to follow up with the manager however she responded that they will not look further into the issue. We have more than enough money to purchase the glasses again but how the hotel reacted and dealt with our complaint is disgusting and disgraceful. Also twice staff followed us after their shift ended to the city centre and tried to take us to stores (to earn commission) and did not leave us alone although we insinuated we don't want to buy anything. I recommend everyone to stay away from this hotel if you are used to a decent service. Sofitel should train their staff better or not call them self a 5 star hotel. If you only care about taking a couple of nice pictures and have a service expectation less than a hostel than this is the place for you!

So my husband and I are currently at the hotel and the only positive aspect of this hotel was the checkin experience. We arrived early and were able to checkin in within 20 minutes. However from there everything went downhill. The bed is so painful not the Sofitel standard I am used to (woke up with back pains everyday). And the service is the worst I have ever seen. No one really understands English, you pretty much wait 30 minutes for a coffee or a glass of water, which had to be re-ordered multiple times. The staff are super slow in restocking bread, cheese etc. If you ask them to bring you mint tea without sugar, they will bring it with triple the amount of sugar, there is no attention to detail or excellent customer service. The hotel staff follow you when you you leave the hotel to go to to the square, they approach and walk with you and try to get you into the their "brothers Argan oil store" to earn commission (this happened to us twice) exploiting hotel guests to make money on the side is absolutely disgusting and I pretty much see it as harassment. I will never come back here again. Sofitel should evaluate their standards and educate their staff on how to provide good service. Also, considering you call yourselves and international hotel chain, your staff should speak a basic level of English, not everyone is French! I do not recommend this hotel, stay in a cute riad that is way cheaper and offers you excellent service.

This is an excellent option for your stay in Marrakesh, just far enough from the hustle and bustle and yet still a reasonable walk to the medina and the square. Almost next door to the legendary La Mamounia, it offers luxury at a far more reasonable price. Rooms are spacious, most with terraces, beds and linens are first-rate. The grounds are perfect for exploring and very well-kept. Breakfast buffet was outstanding. Highly recommended.

We had a lovely stay in this beautiful and quiet property. The service have been very proactive and highly professional. The breakfast buffet is huge and had a great variety of choices. The sweets are excellent. We have also tried one of the restaurant which was amazing.

No complaints whatsoever. Large, comfortable room with terrace. Superb, huge buffet [breakfast and lunch]in Le Jardin restaurant. Dinner in the Orangerie also excellent. Beautiful grounds, with multiple swimming pools, including a 30m heated pool that is great for lap swimming [my only slight negative is that the pool was a bit too warm for lap swimming, about 90F (24C)]

I stayed at this hotel with my wife for a 4 day getaway just before Christmas. It was our first visit to Morocco so we had no idea what to expect. This hotel was simply stunning. While some sections were a little dated, the rooms were fantastic. Massive comfortable bed, great bathroom and a nice little balcony overlooking the Atlas Mountains. 2 huge outdoor pools which are great in the sunshine. There is also an indoor pool near the gymnasium. Be warned, the hotel is so big, it is almost a workout just walking to the gym if you are at a room at the other end. The breakfast buffet is one of the best I have ever seen. Amazing staff and a massive range of food, from local choices, French classics and standard western fare. Close to the square (20 min walk) and the souks for late night shopping. We would definitely stay here again.

The suite 307 is excellent and always very clean thanks to Hakima. She knows exactly what we wants and the cleaning is done each morning at same time. I felicitate her and wish her good luck and to continue with her. Thank you Hakima. Fabienne lemmers

Loved my stay at this hotel absolutely, beautiful property. There's a lounge/nightclub on property so you don't even have to leave the hotel if you don't want to! We also visited the nightclub across the street from the property, it was lots of fun and there is also a casino adjacent to the nightclub and well. The restaurant upstairs offers an upscale twist to classic Moroccan dishes. We enjoyed dinner the first night then went to the lounge area where they had sisha ( too Americans hookah). Staff is rather friendly and just all around great property. The wifi did go out for a day editing our stay which was rather annoying. The markets are about a 10 minute ride from the hotel don't be afraid to hop in a taxi and pay him to stay with you for the day should be about 100(their currency)

Tremendous feeling with the usual mix of international flavour and local colours, in particular at this time of the year (sun and snowy Atlas mountain top). Breakfast buffet, gardens and pools (really warm and heated) are amazing. Great fires at night in the gardens. Top service both in and outside the hotel. Concierge Reda is very sharp, knows the city inside out and has top recommendations. This hotel has kept its vintage feel and hopefully stays this way for a long time.

Rue Harroun Errachid Hivernage Marrakech

Located in Hivernage within a short walk of Koutoubia Minaret, Sofitel Marrakech Palais Imperial is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 189-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants. Located centrally in Marrakech, it's also close to Souqs and Palais des Congres.


Dining

There are multiple options for onsite dining with 5 restaurants, including Le Jardin, which has garden views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:30 AM.


Rooms

All of Sofitel Marrakech Palais Imperial's 189 air-conditioned rooms provide balconies, private yards, and minibars. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Select Comfort beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Sofitel Marrakech Palais Imperial have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free valet parking, and an airport shuttle (available on request) for EUR 30 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Room options

Suite, 1 King Bed, View

King 1 | Sleeps 3

Junior Suite, 1 King Bed, View

King 1 | Sleeps 3

Luxury Room, 2 Twin Beds, Garden View

Twin 2 | Sleeps 2

Suite, 2 Double Beds, View

Full 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1727 reviews