Sofitel Marrakech Palais Imperial5.0 out of 5.0
Recent guest reviews
I can't say enough good things about the Sofitel Palais Imperial! The hotel itself is quite beautiful, and all of the staff are completely charming. My room had a beautiful balcony overlooking the pool area. It was decorated well and so restful that I fell asleep on the divan several times. I loved my bed and wish I could take it home with me! The pool area is decorated in a very comfortable style and is perfect for laying around. I didn't use the pool myself but many did, and seemed to enjoy it immensely. The breakfast buffet was magnificent! So many choices of scrumptious food. I filled up there, and didn't need to eat again until dinner (I probably didn't need to eat then either but I did!). The location of the hotel is quite good, and is within easy walking distance of the Katubia Mosque, the Medina, and other areas of interest. There is also a grocery store about 3 blocks away which I used one day when I was too tired to go anywhere. I picked up fresh bread, olives, dates, cheese and a bottle of wonderful white Moroccan wine. The total was under $7 and lasted for several days. I loved Morrocco, and will be going back. I fully intend to stay here again and again!
The staff was extremely friendly and helpful. The room was spacious and very clean. The view of the pool and Atlas mountains from our balcony was awesome. The breakfast buffet was incredible with a huge selection of virtually everything.
i love this hotel in marrakech is located in the hard of marrakech and very luxury area the restaurant is very very good and the tares restaurant as well amazing there is cigar lounge there the best part is in the hot weather they have the best pool to spend all day there
While the Sofitel is in a very nice part of Marrakech I was overly impressed. The mattress in our room was lumpy with a huge bump in the middle of the bed. The service from the employees was only fair. Breakfast was the best feature with fresh fruit, pastries, and hot food.
The hotel is really nice and Mr. Zakaria from the Hotel Staff was brilliant in giving advice and guidance. The pool area is great with not to many children. The restaurant is of high quality maybe a bit expensive. Lars
I am writing this as I go to bed on my final nice at this property. 30 min to get a drink, never got ice we requested, and asked same guy for help five times in the week and always told me it wasn't his problem and to call someone else instead of figuring it out. I have traveled the world and this is the worst service I have ever had at a hotel of this level and it's not even close! The culture here is slow but this is to the extreme. They need to realize they are servicing people from Europe and the USA where it is expected to move faster the snails pace. Very frustrating! The facilities are nice. The room is large, food is good, drinks are as expected, and pool area is very nice! If it wasn't for the service being as awful as it is I would have gave this place 4 stars.
I booked for April 2017, in light of my previous experience with Sofitel. I received confirmation for 8 adult and 8 child while I did for 2 adult and 1 child (I have screen shots from reservation page). To be ale to understand and fix the problem I wrote to hotel. Hotel Marketing manager wrote back to me stating that this is NOT their issue! and I should contact directly with central reservation team that I did. After 15 min on international call they told me that they do not have access to my file and I should call Customer Service. I send a mail. No response for 3 days then I called them. After 10 min on the phone, agent told me that they do not have access to my file and I should call Hotel! I wrote to hotel and asked how they intend to accommodate 8 adult and 8 child - if they have a room in that size. Still waiting for response. If you really spend substantial time to fix any problem and spend time and money on the phone, feel free to book with Sofitel!
I spent 3 nights at this hotel, which looks beautiful from the outside (especially when it's lit up at night), and it is conveniently located for everything you'll want to do in Marrakech. The resort property is beautiful -- huge pool, poolside dining at lunch, nice terrace bar . . . the lobby is spacious and beautifully decorated. I didn't use the spa, but it looked inviting. The hotel is in a good area of the city so it's safe to walk to area restaurants, and there are many. Best to know that some do not serve dinner until 8 p.m. You can ask the concierge for information but you might not get a lot of help -- I asked about the area restaurants and the answer was, "They are all the same. International." Well, they are not all the same -- across the street is a very good Moroccan restaurant, and about 2 blocks beyond there's an excellent Italian restaurant. There is a casino a block away, but I did not visit. I walked about 15 minutes to the old medina (city) and that was interesting. You pass through the old walls that were built to protect the city and you pass by a huge park that includes a mosque. You'll eventually arrive at a square where there's a variety of nighttime entertainment -- but mostly you'll find cafes, restaurants, and a variety of shops. I hired a guide to give me a tour of Marrakech and we spent a great deal of time in the medina, which includes an old palace that's worth the visit. Of course guides are "entrepreneurs" and they have their favorite places where they can get their commissions if you buy . . . I didn't mind that my guide took me to a berber carpet shop and also to an oils and perfumes shop. If you don't want to buy, just say so. There are two downsides to the hotel. First, the sleeping rooms (while spacious) have paper-thin walls. So one night I was awakened by a woman yelling in Spanish -- she was yelling into her phone to someone back home -- I could hear someone yelling back at her because she was using the speaker on her phone. This was about 1 a.m. Next night, 4 a.m., the couple next door arrived and "carried on" for about an hour. I've stayed in many hotels through the years and I've never had this bad of an experience with hearing the neighbors. The breakfast buffet is huge and all of the food that I tried was excellent -- but good luck getting the attention of the wait staff. Same crew on duty all 4 mornings that I had breakfast. Twice I chose a table that was on the end so that the wait staff had to pass me and I figured it would be easy to get their attention for coffee and juice. Not so! They are more interested in discussing their social lives than they are in paying attention to customers. I wouldn't have minded getting my own coffee and juice, but that wasn't possible. This is more a matter of bad management than it is bad staff. I rated the hotel 4 stars because there are so many positives about it -- but in truth, I would never stay there again.
This hotel has a section that is very old and looks dirty, ask for the renovated room. The service is ok, I would not rate it a 5 star hotel, at breakfast the place is chaotic, especially on Saturday, too many people, it feels crowded. Service at the hotel is good. The beds are confortable and the linens good quality. The rugs seem soiled because they were white... once. I think it needs serious renovation. I asked to be moved to the new section since it is much better than the old one, the rooms look cleaner.
If you wanna know whats going on in marrakech and wondering for place to stay, sofitel imperial its your choice, what makes it special the service, ask for mustapha the buttler, he will take care of everything, from the room service to kids, he will always answer you with a smile and professionalism, the rooms are just breath taking everything in it place. Relaxing and luxurious.
Located in Hivernage within a short walk of Koutoubia Minaret, Sofitel Marrakech Palais Imperial is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 189-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants. Located centrally in Marrakech, it's also close to Souqs and Palais des Congres.
There are multiple options for onsite dining with 5 restaurants, including Le Jardin, which has garden views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:30 AM.
All of Sofitel Marrakech Palais Imperial's 189 air-conditioned rooms provide balconies, private yards, and minibars. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Select Comfort beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.
Guests of Sofitel Marrakech Palais Imperial have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free valet parking, and an airport shuttle (available on request) for EUR 30 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 1771 reviews