Sofitel Marrakech Palais Imperial5.0 out of 5.0
Recent guest reviews
Location is great, breakfast is fantastic, service is very good, people are friendly and polite, rooms need a bit of freshing up, they need to something about the air condition, beds, duvets , in overall its ok but could be better for a Sofitel.
Stayed for 7 days in the Spa side of the Hotel. This Hotel has 2 sides to the same place and all facilities are shared. Exception being the Spa side has more modern rooms. Otherwise it is the same Hotel. We were in a Superior Double room on the ground floor. The room was clean and the A/C worked great as it was much needed with the 40 degrees Centigrade outside!! Pool was very clean with waiter service and food that could be purchased. Lots of available extremely comfortable beds and umbrellas. Hotel Towels are laid out in the morning on all beds but extra towels can be requested. Overall food was of very good quality and tasty, we stayed on a B&B basis , and the breakfasts buffet was very varied but please don't expect a full English Breakfast!! In the evening there were a couple of restaurants on-site, but we chose not to eat in them. Lunchtimes there was the Pool restaurant which as stated was very good. Facilities include excellent free Wi-Fi throughout. The common areas are very nicely appointed and are very comfortable. Staff were very friendly throughout, although the evening Bar was on occasion had quite slow service. The staff also went out of their way to help you. Most of the other guests were French or Moroccan with a scattering of other nationalities. So French speakers will find it to their liking. English was spoken by the majority of staff, but not every single one could speak it fluently. This is one of the luxurious Hotels in Marrakech and some of the food and drink prices were much higher, but there are a few other restaurants within easy walking distance if you wanted to eat out. Overall a good experience with a relaxing atmosphere at this hotel.
Perfect evening drinks. Beautifully appointed, mellow music and tranquil setting in this busy city. Excellent service . Good menu and selection if restaurant or tapas type dishes. Nothing is a trouble.
I stayed here for 4 days business trip. Very very nice decoration with Morroco culture. It is very large with beautiful swimming pool. Breakfast is delicious with nice view. Very special hotel I have ever stayed.
The hotel is beautiful the interior and decoration in the hotel is luxurious however there are some BUTTS Check in upon arrival seemed to vary from which member of staff served you. some guests received a refreshing towel, Mint Tea, and Local Biscuit, others like ourselves got the Tea. unless I asked no further information was given just room keys.would have been nice for them to be forthcoming re a map of the city, information regarding hotel facilities restaurants bar, pools etc non of this was forthcoming you had to ask. after a few days a gentleman on concerige he has been there 10 years wonderful man the hotels hidden gem he is exceptional with guidance help and English is Excellent. We were on Half Board a little confusing I would stick to BB just because the hotel have a complicated way to account for your dinner or lunch which either you choose to take. took an hour at check out to sort and the Guest Relations Manager to assist again lovely Man shame we met him upon check out. Our rooms one a deluxe twin lovely really authentic, our room was a junior suite, lovely spacious room problem was our balcony was over grown and pigeons nested in the plants we ended up being moved after a few days as pigeons came in the room something I have never experienced before or wish to again so be aware a lot of bird life big and small all over the hotel. little things took a long time and I thought us a British need to relax go slow and enjoy our vacation but it wasn't that staff genuinely didn't respond to requests. coat hangers more required to 4 conversations, Milk for nespresso machine never came gave up, ordering drinks around the pool took for ever, plenty of staff on hand. staff would talk among themslelves rather than be delivering excellent service. Dinner food quality was good but again allow 3/4 hours service is slow. The pools lovely, pool beds comfy, towels plenty around, lunch around the pool good standard of quality and service good. There was a pool party one day didn't see what the whole concept of it , meant also they have a lovely spa and each day the ladies walked around the pool oppportunity missed if they interacted with the Guests many would have loved some form of treatment but they again just stood talking. a lot of scope to improve customer service by staff being more attentive. hotel is lovely good location, we explored and ate out and some fantastic restuarants, it is a real gem of a hotel and has some very good staff two around the pool we were room 420 they will remember us from the UK one last note drinks expensive but they are in all hotels selling branded alcohol.
Had a perfect stay in the Sofitel hotel. The hotel is perfect located in the city and is provided for a luxurious vacation. Very helpfull and nice staff. Extra shout out to the manager Soufiane who makes your stay even more confortable. We definitely come back to this hotel!
Beautiful hotel and restaurant there... So Lounge! Beautiful and the meal wonderful! Staying at the hotel due to work and so relaxed and the people there just lovely. The Restaurant: So Lounge has the best food I have eaten in a week... thank you Said, Khalid and Rachid 🌹
The morning at The Sofitel Marrakech is such a Paradise , you meet just The happiest people , Who gives you just very good vibes to start The day under The sun!!! Adil from The conciërge desk is a very helpful And professioneel persoon who take The time of Every request! Abderrahim And saad from The front desk are just amazing , they are so confident And very kind , they are ready For Any request And stay availble !!! Many thanks For you Guys I Will never forget This holiday .
My husband and I stayed at the hotel. The service was good, the rooms were nice, pool area was great, but the concierge is a total rip off! We booked with Reda and he demanded cash instead of credit card or charging to the room. He sold us a over priced private tour that would come with a guide to tell us about the country and transportation. What we got was a crappy car and NO GUIDE! He refused to give our money back and totally sold us on service we did not receive. WARNING: DO NOT BOOK ACTIVITIES WITH CONCIERGE!
First I would like to thank all the Staff for the wonderful experience, The hotel offers a very welcome team at your arrival, the service Given was excellent and at the So SPA I had a very good experience and professional team, Members of Accor Hotels are treated properly and always trying to upgrade your room, Special thanks to the public relations manager Keep up the good work...
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 1926 reviews