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Sofitel Marrakech Palais Imperial

5.0 out of 5.0

Recent guest reviews

A standard Sofitel product. Large hotel with long walks to the rooms. Odd that the snack menu in the bar area is just the room service menu. Rooms are not well lit which is not good for evening working. Problem of birds in the breakfast area. Disorganised breakfast service with tables not being cleaned promptly. Friendly staff.

Excellent service, excellent location, excellent food. The only minus is the quality of the toilet paper, other than this I strongly recommend this hotel. The waiters and the staff service is amazing.

So let’s start with the positives: the pool area is very nice, the bed is super comfy (as one would expect from a Sofitel), I appreciated the kettle in the room, there is a nice little gym, breakfast was pretty good in terms of food, the location is great - it’s in the quiet new town but you can still walk to the souks etc. I thought the price was good. Room for improvement: service is the main thing. It took forever to get served coffee at breakfast, I was quoted one price on Saturday to get my hair blow dried and another price on the Tuesday (I had to challenge the spa to give me the original price quoted). In the restaurant we were told one set of information from one waiter and something else by another regarding prices and the buffet etc The other thing was the lighting in our room was really poor - if I didn’t have a kindle with a back light it would have been near to impossible to read in bed. Also they should consider having a magnifying mirror somewhere because the mirror in the bathroom is quite far away and it’s really difficult to do your make up. Our room was on the ground floor - my father-in-laws room on the third floor was much better in these respects. All in all I would stay again because of the location but I would lower my expectations and I would request a room not on the ground floor.

You want sun, warmth, good food and a place to chill...the Sofitel is a great place for that. The personnel is friendly and professional. The overall atmosphere is soothing and elegant enough. It's not perfect, few places are, but it is a very good deal for the money. We stayed in a 2 bedroom suite, which could use a redecoration and a real 2nd bathroom but was nonetheless very comfortable. The pools are super. There are 3. One is heated, great for kids and folks who prefer warm water. There are 2 main restaurants for lunch and the same for diner though you may want to venture out after a couple of days. Breakfast is awesome. There is a kid's club and the hotel will find you a nanny if you should need one at night or during the day. It's located in the golden triangle. A 10 minute ride to Jemaa El-Fna...and its great smells and bustle. Stay away from the food stands. There are assuredly a couple of decent ones but its a lottery unless you have a strong recommendation. You can walk to Morocco's most renown Casino. There are a couple of clubs and bars 3 minutes away. La table du Marché, across the street from the hotel is a very nice little restaurant and they are super with kids. All in all, I would recommend the Sofitel, despite its shortcomings it is Marrakech after all.

The hotel was lovely but the concierge was not well supervised. He booked a city tour for us and hired an acquaintance who was impatient, condescending and ended the tour early. The cost of the tour seemed to be whatever the concierge could convince you to pay and his take came off the top. We agreed on $180 for four people to tour the city for the day. He then attempted to take 180 euros saying it was a "misunderstanding". Our guide left us after 3 hours. We spoke to another couple at the pool who paid $25 to the same concierge for two people to have a day tour. Their guide told them they were "driving him crazy with their questions" and he too left just short of 2.5 hours. Don't use the hotel for anything other than your room. Their airport shuttle is 10 times the cost of other shuttles. We were charged $11 for two 10 oz bottles of water on our bathroom counter. It seems they view their customers as opportunities rather than guests.

Tomorrow morning I am leaving the Sofitel Marrakech; the truth is that it hasn’t been a very good experience, when we arrived we asked for synthetic pillows because my wife is allergic, they told us that they had taken away the down pillows but they did not so my wife had a allergic reaction. Also the tv in the room didn’t work although it was later fixed the problem is that they have very few channels for English speaking people basically cnn and bbc news.The first time I went to the pool they gave us semi wet towells I suposse they had already been used, also the furniture at the pool is kind of old and somewhat dirty l. Now for the positive things the rooms are spacious and good view to the pool, they have a great breakfast buffet, the best we had in Morroco, the bellboys and the people at the door are very kind, the concierge not very helpful, however a special metion has to be made about Mr Zakaria he was extremely helpful always looking for ways to make us feel wellcome, he gave us great tips for the city, and for for a tour we took to the Atlas mountains , he recommended to visit a hotel and restaurant owned by Mr Branson, snd it was great.

I book a suite at the Sofitel for a special occasion. ! My sister getting married so we want to celebrate but the room was horrible ! Old and the bathroom need renovation !!! They couldn’t change me the room cause the hotel was full ! I expect little bit more from this hotel ! I even ask them to give me two connects rooms so we can have at lease a good bathroom but they could do that ! I ask to speak to the manager but she didn’t make a effort to come meet me I see few peoples.. but a leave Marakesh with desapoinment. I went to the four season in Casablanca 2 days before marakesh it was totallly différant the service was much better and rooms so much nicer !!!!

I have been to many sofitels overr the world and have never had such bad experience! The hotel is quite old but authentic and has the charm of marrakexh but the attitude of staff and customers was shocking for me; i lost my phone in the vip swimming pool, the reaction of the reaponsible there was horrible: we can t do much for you! What??? I was shocked!!! I said tgis is a t star hotel you should.do a loooot when smthg like this happens! Then because we were 2 girls traveling alone i was horrified by the insolence of customers approaching us it is like we were in 2 stars hotel no respect what so ever to privacy if i knew the hotel was having this category of customers i would never step in and it s not a cheap hotel. The cherry on the cake waiters coming asking for phone numbers that other customers are asking for!! I didn t feel secured or havinf any kind of privacy or respect in thia hotel. So i don t recommend it at all! If you r traveling alone stay away of it!!

Beautiful hotel very nice reception the smell is breathtakiny , the pool is amazing, beautiful design with the touch of red all over the hotel , great special service from zakaria who really take care of us thank you so much

Ask and it shall be given, but why have to ask. I'll start with the negatives : air conditioning that did not work, reported early afternoon, still not fixed late on at night, eventually advised it could not be fixed, had to ask to be moved. Room card did not work on 4 separate occasions, others luggage in my allocated room. Small problems yes, but when you pay what you do, not expected. Positives : fine building, lovely reception area, Fab pool and area, breakfast very good and great location.

Rue Harroun Errachid Hivernage Marrakech

Hotel highlights

  • Walking distance to Koutoubia Minaret
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Hivernage within a short walk of Koutoubia Minaret, Sofitel Marrakech Palais Imperial is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 189-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants. Located centrally in Marrakech, it's also close to Palais des Congres and Saadian Tombs.


Dining

There are multiple options for onsite dining with 5 restaurants, including Le Jardin, which has garden views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:30 AM.


Rooms

All of Sofitel Marrakech Palais Imperial's 189 air-conditioned rooms provide balconies, private yards, and minibars. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Select Comfort beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Sofitel Marrakech Palais Imperial have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free valet parking, and an airport shuttle (available on request) for EUR 30 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Room options

Suite, 1 King Bed, View

King 1 | Sleeps 3

Junior Suite, 1 King Bed, View

King 1 | Sleeps 3

Luxury Room, 2 Twin Beds, Garden View

Twin 2 | Sleeps 2

Suite, 2 Double Beds, View

Full 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1969 reviews