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Sofitel Marrakech Palais Imperial

5.0 out of 5.0

Recent guest reviews

I booked this hotel without prior knowledge on staying at a Sofitel hotel in Marrakech as a surprise for my wife on our honeymoon. I was not disappointed, the hotel was lovely from the room we had been upgraded to, to the breakfast, amongst all the other facilities within the hotel all was amazing. However, what made our honeymoon fabulous and memorable was the first class service we received from the staff especially Wuassife, Sarah, Mehdi, Sana from the Palais Darkomm department and Atoul, Mahdi Bentaleb, Mehdi Laanibra from the reception department and Nasir from So Lounge was just exceptional they couldn't have done enough and went out their way to make our trip very special going beyond to meet our expectations. Thank you again for the cute surprises you had provided us throughout our stay, truly amazing. I will definitely be booking up to stay with you guys on my next visit very soon.

This is a nice hotel. The pools are lovely but its a pity we did not bathe in it because the water was cold but nice for relaxing in the sun. All the restaurants are amazing. Room service was quick as well.The night club was great. There was a live band every night during our stay and they were wonderful. I find the rooms are a bit dark as there were not many lights and the room numbers are a bit confusing as there are so many different elevators. But we had a beautiful view from our balcony.

We were a large group and we were worried about travelling in Morocco so we stuck with one of the hotel chains we knew and did not regret the decision. The hotel is spectacularly beautiful and the service amazing. The breakfast had everything you could imagine and was maybe the best hotel breakfast I have had. There was something for everyone. The hotel is large and it can be difficult to find your room as well as a long walk from the lobby to your room.

As i mentioned before in the survey it was a pleasant stay, concierge team was helpful, they got me an excellent tour guide. I discovered the red city under a beautiful eyes. I enjoyed the show of barmans in the competition. As a member of Accor loyalty club i was spoiled

I'm a fan of the Sofitel brand, and the Marrakech edition was spectacular. The lobby was so inviting, as well the pool-side restaurant that was available for lunch. I even enjoyed the hotel's spa and hammam. Although I've stayed in a riad before, the Sofitel will always be the choice for this city. Also, it's located in the new city and for those visiting for the first time it would be a better choice since the medina might be overwhelming for some.

I have traveled to many hotels around the world, and it is rare to find a hotel where the staff is consistently friendly and eager to help. And even more so during a busy time, when they are being asked a great deal by many guests. I found this at the Sofitel Marrrakech. I would like to especially mention two people who were particularly outstanding: Saad at the front desk, and Jarid Ikram. They went out of their way to make things right, and it was greatly appreciated.

Nice Hotel and good location, Service ways the staff attitude needs to be controlled more. We had three suites and everything went fine except the billing settlement process. as it can be done only by the cashier not by any receptionist at the desk, while the person I had to deal has some attitude issues may be against local citizens as he was very rude and unprofessional so I had to ask for someone else to attend my needs.

We stayed here for one week and thoroughly enjoyed the hotel. The pools are surrounded by an extensive garden area where it is quite easy to get away from other guests if you like. The enormous lobby area is lovely and a delightful area to relax with a mint tea. We had a corner room in the left annex, and although a bit of a long walk to the reception area, it was very quiet and had lovely views. Hotel staff are all very welcoming and professional. For sure the prices of food and drinks are much higher than outside, but tree are lots of good options just across the street. The location is perfect in a newer Residencial area, and only a 15 min walk to the souk.

Great location just outside the Medina but easy walking distance to Jemaa el-Fna. A fusion of Morocco with a strong French influence. Prestige Suite was very nice. Excellent house keeping and great service from our butler Zakaria. Suite was a lot nicer than the pictures for the room shown on Accor.com Food and drink in the hotel high quality although expensive. Breakfast buffet very good. Loved to Moroccan pancakes and excellent citrus fruit. Service was friendly although a little slow on occasions but that is Morocco. Slow the pace and enjoy. Nice pool area although can get busy although pool beds always available. What we did not like is the absence of non smoking restaurant and bar areas. A excellent lunch or drink too often spoilt by high level of smoking guests in restaurants and bars. Looking forward to coming back.

I'v been for the first time in sofitel to celebrate my wife birthday. I think i had the right decision . Everything was good . The suite was amazing . And more than that our butler was so kind and helpful . She really help us a lot... and she's really professional . Madame NOUHAD might be one of the reasons we will be back for to sofitel . The only little thing that i didn't like at the reception is that people are not really reseptive . But still we've had a very intersting experience and good advices from our dear NOUHAD . We will be back soon.

Rue Harroun Errachid Hivernage Marrakech

Hotel highlights

  • Walking distance to Koutoubia Minaret
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Hivernage within a short walk of Koutoubia Minaret, Sofitel Marrakech Palais Imperial is within a mile (2 km) of other popular sights such as Jamaa el Fna. This 189-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 5 restaurants. Located centrally in Marrakech, it's also close to Palais des Congres and Saadian Tombs.


Dining

There are multiple options for onsite dining with 5 restaurants, including Le Jardin, which has garden views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:30 AM.


Rooms

All of Sofitel Marrakech Palais Imperial's 189 air-conditioned rooms provide balconies, private yards, and minibars. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Select Comfort beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Sofitel Marrakech Palais Imperial have access to a full-service spa, 2 outdoor pools, and a nightclub. There's free valet parking, and an airport shuttle (available on request) for EUR 30 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a health club, and a spa tub.

Room options

Suite, 1 King Bed, View

King 1 | Sleeps 3

Junior Suite, 1 King Bed, View

King 1 | Sleeps 3

Luxury Room, 2 Twin Beds, Garden View

Twin 2 | Sleeps 2

Suite, 2 Double Beds, View

Full 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 2029 reviews