Palmeraie Palace5.0 out of 5.0
Recent guest reviews
You know some people need to get a grip! 5 star maybe not. The food in the main restaurant was ok. In the other 4 very good. The F and B manager Mohamed was there 7am to 9pm at least to try and ensure his restaurants and bars were operating well. We stayed for 2 weeks with 2 adults and 2 children. The room sufficed if you organised it right. The entertainment staff were amazing. Fun, friendly and inclusive. The bar staff were good during the day and respond well to tips! Book early (if you can more than 24 hours) for other restaurants. They are worth it. We visited Oasaria water park. Although small and expensive ( 300 DM either way for taxi plus 700 DM entry) it was a good day and we saw some sites. All in all we have enjoyed our 2 weeks and perhaps our expectations were lower than some other stuck up visitors.
There are lots of bad reviews on this hotel which as I see it aren't justified. I travel a lot for work and socially so I know what I like so this is an honest review. Top tips: Take a pen in your bag as on arrival in the airport you need to fill out a short boarding card and there are no pens! Book a la carte restaurants for dinner 1-2 nights before. The staff in the hotel are super friendly, yes French is the first language but I speak a little which was more than enough and also they do try very hard. If you are looking for a fluent English speaking resort then maybe North Africa isn't for you. Every day the staff were checking were we ok and were we having a nice time. Depending on your eating habits, the buffet restaurant choice is terrible. My friend enjoyed it but I live a very healthy lifestyle and found the lack of protein and veg choices frustrating. That being said, the breakfast is more than fine and for lunch there is the snack bar at the pool which is a good lunch choice and come dinner you want to be dressing up so a la carte is the sensible choice anyway. Of the a la carte, we ate at Asian Bay - very nice but far too hot, Fuego Latino - you have to pay for the show and drinks but a fantastic night (I'd book for 9:30 just before the show) and the Moroccan (which sadly was our worst meal there) There is a night club on site (absolutely no impact from the noise to the rooms whatsoever) this was our best night out. The music was amazing. Also if you are looking for a night out but wary of being off site it is perfect. It attracts people from dad and wide too so it's obviously a popular choice. The concierge and reception are super helpful. They gave us a driver to Go to Marrakech main square. Take no notice to other reviews, it is 150Dir for this journey one way - £16 ish which I think is a bargain for a 20 min drive. Also the man came and got us after our meal which was much appreciated as we didn't want to be seeking or bartering with taxi men. The main square is an assault on your senses. It's fantastic and seems to have a really safe vibe but it is really hectic so that is the only part I would say is intimidating. I recommend booking from the hotel the full day Marrakech tour via jumbo tours. Amazing value, we also did quad biking which was a great day out. The rooms are tired yes but it is a huge massive old hotel and they more than suffice. The air con seems weak but I think that's a Marrakech thing and it was actually fine for a 45 degree heat. The wifi is hit and miss obviously depending on your proximity to reception. We were in room 3030 and it was a bit weak here but all in all good or at least what you'd expect. The lounge bar and the pool bar it can be difficult to get served and all of the cocktails in the piano bar taste suspiciously similar. There is an animation team which we didn't join in with but they are a great bunch and there is no discrimination as they try every day to include all guests regardless of language. We found in the buffet restaurant, your attire can attract negative attention from certain other (female) guests but from the hotel staff there is no problem. I used the gym and as far as hotel gyms go this is above and beyond. I was able to do a full session and there was literally only Things like a lying leg curl missing. It is really well equipped. I had such a lovely stay here and I would definitely go back. The only negative for me would actually be the variety of food choice in the buffet and the difficulty in getting served at the bar. Literally can't fault the staff and I wish I had gotten their names to thank them especially. I hope this review is helpful. Happy to answer any specific questions
First time I come to this hotel and for the first time without taking time to read reviews. First experience, I am given a room, when I opened the door, there were still luggages. In other words it was still occupied. Imagine if there were people inside when I opened the door.....Second shock, the pool water is almost green from dirt. It s oily and opaque. Last but not least, I ordered a sea food pizza( in the picture). It s by far the most disgusting pizza i have ever had. Terrible first impression in my first 3 hours in this hotel. Will keep you posted but i am sure nothing promising
This is the worst hotel I have been in my life! I have been to many 5 star hotels and this is NOT a 5 star hotel, more like 3 star at best. People who have been to luxury 5 star hotel before will know the difference! This garbage of a hotel will not come anything close to it!! They should be stripped of the star rating. We were on the All Inclusive deal for 6 days. When we arrived at the hotel at 8pm, we were made to seat in a corner. No one came to us until we went up to the reception at 8.45pm. At around 9pm they came to us to take our details. Note, no welcome drink or hot towels provided! This is standard in a 5 star hotel. The people work in this resort barely speak English. They all speak French! Surely for a 5 star hotel as they claim, should have people who speak English or be bilingual !! Around 9.30pm we went to our room. The room was spacious but smelt. The sink was dirty and the bath. I had to go reception to get someone to come up and look for themselves. Once the receptionist saw it with his own eyes, he immediately apologised and got cleaners to come and clean it. Secondly, the hotel has 2 pin power sockets. I could not charge my phone or my iPad. I went to the concierge to ask for a converter so I can plug my charger in, but the lady told me they ran out as all the guests taken them and a new sets are coming the next day. The next day I went at midway, the guy in the concierge said to me "we dont give any converters". I told him the lady last night said the guests taken them and new sets have been ordered and it's coming today. This guy his name is Adil Laamri would not even acknowledge the problem. I told him how can I charge my phone, but he keeps saying we don't provide and walked on from the concierge desk!! Adil Laamri is a rude, pathetic guy who has no soul, lacks motivation, probably has never undergone training and I wouldn't be surprised if he was hired at the cheapest possible wages. If you are claiming to be 5 star resort, surely you should have 3 pin power socket or at least provide every room with a converter! Also, the room has no kettle or any tea/coffee making facility. There is no iron in the room. Come on, we live in 2017 and for every hotels, these commodities are standard!!! They give free wifi, but the wifi is very very slow. Don't use the hotel taxi to go anywhere. They charge triple the amount. We used a taxi from outside and took his number. Whenever we wanted to go somewhere, we called him and he came. We saved a lot of money. Remember the hotel people are thieves and will change you extortionate amount. Food The food in the resort is sub-standard. The breakfast buffet is absolutely poor and limited choice. The food is left open and there were flies around the food! There were no sausages or beans, which is expected in a 5 star resort. Same type of food is served everyday! The lunch buffet is the same and the food lacks taste! They bring the cheapest food to serve customers to maximise their profit. The only restaurant in the resort which is good is the Asian Restaurant. The food there tastes very nice. After the second night in this prison, we had all our dinners there. All the restaurant has poor AC. It was very hot and you can't feel the AC unless you are seating right next to it. Spa The spa there was ok. I booked a massage there for 75mins for 990 dirham (all inclusive get 30% off). However, my massage lasted 65 mins. During the massage, the lady disappeared for 10mins, hence I did not get my full massage. When I tried to tell them, they don't bloody understand English! Pool The pool is decent size and there are lots of sun beds. Service The hotel has the worst service. I have never experienced anything like this in my life. After day 1, we all wanted to get out of this prison. Yes prison, that's how we felt. People save money to come to holiday to enjoy, but these people lack customer service skills. The manager needs to send his employees in training courses and he/she need to go and look at other 5 star establishment and how it is ran. This all come from the manager and how he manages and leads his staff. The hotel is all about making the maximum money and don't care about anything else. These people are so so bloody slow. When you want something, they take forever!! They take their time in everything they do. They don't realise the world doesn't stop for them. Lazy gits they are. The only reason I booked this holiday was due to being all inclusive and for 3 people with BA flight and costs less then 1k. This holiday has taught be a valuable lesson, what you pay for is what you get. Worst holiday I have had and this prison sentence has given me more stress while I was there. This is hard to believe how this hotel is, but stay away from this hotel. If you want to go Morocco, use other hotels. Pay a bit more like "Four season" or "Sofitel". This prison which I have been in for the last 6 days, hardly speak English and service is terrible. We couldn't be happier back home now then staying in that prison. This has been one of my biggest mistake of my life
Hotel was okay itself as a whole does have a few problems as nothing in our room worked e.g. Hair dryer, safe and was a bit dirty. Service was a bloody joke no one speaks English only French and when you go to ask something they say something in French and just go. There was no kettle in the room which I needed as I had a 10 month old baby, there was no iron or iron board which is a joke. Room service was dreadful I asked for hot water for my daughters food there was brown things coming out of the water which was disgusting and I had to call 3 time so get someone to give me bread for my daughter. Spa was nice and clean would be much better if they speak English as I had a few treatments but esp the hammam where the lady kept disappearing and because she didn't speak English I didn't know what was going on. There was a problem with high chairs for being such a big resort they only bloody have 3 high chairs which is a joke something they need to fix as there were so many children in that hotel. Food was a let down well the buffet and la basseria service is a joke and food was disgusting so bland. But on the bright side so glad to be back in London don't think I will visit morroco again but exp was good for my daughter.
My husband and I stayed at the Palmeraie Palace for 14 nights in July. Before arriving we were a little concerned about the reviews but these concerns were to prove unfounded. We arrived at the hotel and couldn't believe the look of the reception area. The decor and architecture is fantastic. We had a very warm welcome and were given mint tea on arrival while they sorted our room. Once we stepped out of the taxi we never saw our luggage again until it was delivered to our room. We were checked in and it was a maximum of 30-40 minutes and we were in our hotel room. The room was a deluxe room on the 2nd floor and overlooked the Atlas Mountains. The room was fantastic and very luxurious with a separate seating area and king size bed with brilliant air con. The wifi was also good and could be used in the room. By lunchtime on the day of arrival we were in the pool! What can I say about the pool - it was fantastic with a range of shallow and deep areas and was a welcome relief from the 40 degree heat. There were plenty of sunbeds and umbrellas although some of them were a little tatty and it would be worth the hotel investing in the seating area a little. At the hotel there was an all inclusive option which we were not part of. I was pleased about this as it meant we had the choice of anything we wanted. We worked out the difference in cost and it probably would have saved us £40 over the course of the two weeks but for us to have the choice that we did by not being all inclusive then the extra £40 was worth it. All inclusive is not for us but definitely worth thinking about if you have children. In terms of food there are many ridiculous reviews about breakfast and people claiming it was the same every day - although I don't know many people who vary their breakfast at home that much! Yes it was the same every day but there was so much choice that we could have had something different every morning for the 14 days we were there. Food choices were every kind of eggs, crepes, pancakes, hot and continental style with a vast array of fruit and salads and cereals. Anyone complaining about the breakfast needs to get real! It was of fantastic quality and so much choice with at least 6 juices to choose from. We also ate in the La Brasserie restaurant and the main buffet restaurant on one night. The food was of a great quality and the buffet restaurant was very reasonable with an extensive choice of both hold and cold and it was great to see the chefs taking pride in their food. Barbecue meet was also available if you were so inclined. However, our personal favourite was Pasta Cosy which was the Italian restaurant alongside the golf course. A short golf buggy drive away in a beautiful setting, brilliant staff and excellent Italian food you can see my separate review about Pasta Cosy on trip advisor for more detail. There were other restaurants at the hotel that we didn't experience but overall I believe they would be ok as the standard everywhere else was very good. We ate a number of times at the pool bar and the food was consistently good with excellent service. We were very well looked after during our stay by the waiters for which nothing was too much trouble. The fruit smoothies they did for us were lovely. What was great to see was the ever presence of the head of food and beverage in all of the eating establishments, he worked very closely with his staff to ensure quality and service and was also keen to hear customers reviews. One other very important part of the hotel was the animation team. We are not people who would normally get involved in activities organised in this way preferring to just enjoy a relaxing break and do our own thing. However, this animation team were excellent and worked so hard to provide activities for guests. I think we were a constant disappointment to them as we only took part in volleyball a few times and despite having no children found ourselves getting involved in the children's discos! We did though have a great relationship with members of the animation team and spent a lot of time with them in the piano bar learning about them as individuals and their aspirations. We were soon labelled "mame and dady" for the duration of our stay! Every night we spent time in the Piano Bar where there was live music every night. Kamal as head waiter of the bar was so much fun and could not do enough for us - he also liked to dance hence being dubbed the dancing waiter! Personally we formed a very strong bond with the musicians who played in the bar. They were excellent musicians and we spent a lot of time with them. To see talented musicians doing what they love but entertaining people at the same time was brilliant. Music ranged from Azzdine's traditional smooth, romantic, background keyboard music and songs traditionally played in Piano Bars to Ismail's talent for singing more popular and modern songs that reached out particularly to an English audience. Ismail learnt a John Denver classic for us over a day or so which was just perfect! Youssef on the bongo drums had natural musicality which meant he could play alongside any type of music. During our 14 nights they also brought along others who were good singers and budding artists which was great to see. Douaa's rendition of Adele's Someone Like you brought us to tears it was so good and Mohamed's rendition of Purple rain was brilliant too. Yasser's quickly learned skills on the piano were good to see on our last night. I appreciate that this review is very long. The hotel and staff are fantastic. The hotel is 25 years old which can be seen in places but for us none of that detracts from the quality and service we received. We will definitely return to this hotel next year as it was the best holiday we have had as a couple.
I spent 7 days with my family really not think to say the service was as expected, people are very kind and looking to help. Room is big enough and lean with very nice view to the golf. Very good. The ambience is very good in the pool thanks to the animation done by the team (Aziz, Fati, chayma thanks for all) 5 restaurants with good food. Really I appreciate the stay certainly I ll come back it worth the price
We needed a break from the medina, so we took a taxi out to Palmeraie. First we took a fun camel ride and then we wandered into the Palmeraie Palace. Just what we needed! We purchased day pool passes and booked hammam bath and massages. It was wonderful and just what we needed after a busy and hot week in Morocco.
We had just had four glorious nights in a riad and were planning to relax and be pampered for the last three days in Morocco for my 50th birthday. I booked this resort because it had so much going on and so many restaurants to try plus a Brasilia dinner show which I wanted to spend my birthday at. We arrived at the resort very hot after a day sight seeing only to be asked to hand over our credit card for a deposit ( which we don't have as I don't like them) my husband got very upset so we were off to a good start.we had already paid for the stay before we arrived. They decide to close our account and let us pay cash which we prefer. Our room was nice just like the picture but the were biting ants on the balcony so we could sit out plus the TVs didn't have any English channels. We went out for a swim in one of the three pools then went to sleep. Next morning we had a nice breakfast buffet. And went to go to the pool only to find the big pool empty. So there was only the small pool with about 20 loungers. During the course of the day we spoke to other guests and found out that everything was closed!!! Only the snack bar and cafe open. No show and no spa either. There were maybe 20 guests in a 3000 room resort! I got very upset as all my plans were out the window. We decided to have the evening buffet that they put on for guests but also for outside people to break Ramadam. That was good. That night our phone rand at 2.00 in the morning but no one was on the other end so we were worried that something was wrong. The next day was cold! No sun so we sat watching my Ipad then in the afternoon went for a swim when the sun came out. I decided that we should go back to the city and find a dinner show which we did and it was a great night. I feel very disappointed by the resort. They were obviously closing down for the end of the season and being greedy by taking on a few guests. I choose this place because of what they offered. At no point did anyone whom worked there tell us that anything was closed at all.very bad. Might be nice on April in season. The place rates its self as five star but I would say four. It's a bit tatty. The furniture was damaged the carpet was dirty. The wood needed replacing on the balcony etcetc. My advice? Stay away June. July. August.
My company (which is operating in Morocco) sponsored for the second time "La Coupe du Portugal", a golf tournament. For that I was offered to spend that weekend at the hotel. And I took advantage of that and invited my family to join me coming over from Portugal. Well, back in 2016 I noticed that a Massimo Dutti costume was missing. But it was old and I did not care or had the certitude that it was stollen. But this year it happened again. Now with 100% certitude of what happened: from my roon two brand new with tags LACOSTE POLOS were robbed, valued in 2500,00 MAD (+/- 250 USD). I tried to fill in a complain but it was denied. I phone called the hotel more than 40 times - I work in Casablanca and the hotel is in Marrakech - and I never had the chance to speak with the general manager Mr. Sintissi. Everybody (guest relations, his secretary, house keeping, etc.) was aware of the problem and nevertheless I was constantly played by the persons who handled service calls which were more concerned on switching from one to the other: clear and unequivocal attemps to force me to give up. Even worse the general manager just did not care to solve the problem or even to listen to me. It is disgraceful to avoid the resolution of a problem. Small robbery can happen in Morocco but hotels and general manages should be professional enough to deal with those situations. I will never step foot again in this hotel.
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located within a leisurely stroll of Palmeraie Golf, Palmeraie Palace is within a 10-minute drive of Marjane Hypermarket. This 314-room, 5-star hotel has a golf course, a full-service spa, and 4 restaurants. In central Marrakech, the hotel is also close to Museum Palmeraie.
Free breakfast is included with your stay. This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.
The 314 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. LED TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include private yards, minibars, and safes.
Guests of Palmeraie Palace have access to a golf course, a full-service spa, and a nightclub. Airport transportation is made easy with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, an outdoor pool, and a fitness center.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1244 reviews