Palmeraie Palace5.0 out of 5.0
Recent guest reviews
I was staying at the pavilion du golf for 4 days and needed some good food the man working youseff was the most hospitable and kind I’ve ever met he made me feel right at home and offered the best service I’ve received from his smile to remembering my name he not only provided great service, but also made me feel welcome, and provided great conversation. 5 stars all around and I recommend asking for him specifically to serve his English,French and Arabic are exceptional and he’s hands down the best in the business - Zak
Much of the critics focus on the fact that Palmeraie is no luxury palace and doesn’t deserve its 5 stars. Well, at less than $250/night for a basic room i say: good value for money. The infrastructure is getting old and the service is more 3,5 stars than 5. But i found everyone useful and friendly. The outside pool while not heated is very pleasant. The food is OK but not great. The SPA is a bit outdated but has a warm inside pool. Th golf is very pleasant. The kids club is basic but practical and took good care of our children. The shuttle to the medina is OK while not too often - taxi ride is 20 minutes and about 100 dirhams. If you have children, select a ground floor room on the south side of the compound. Overall the Palmeraie is a great option for families looking for a decent infrastructure that probably was indeed a palace 20years ago but which is now a 4 star hotel priced as such. Fair deal!
Although I have rated this hotel average, there are aspects of the Palmaraie Palace that far exceed this and deserve an 'excellent' vote namely the gardens which are beautiful and immaculately kept, the huge and impressive physical buildings themselves and the decent golf course. We came via the agency Voyage Prive for five nights this October with our teenage offspring aged 14 & 17. This is a vast hotel complex made up of the Palmaraie Palace hotel, a separate golf hotel, countless restaurants, an enormous spa & gym, a small parade of local souk-like shops, a strange Ibiza style daytime club/pool place called Nicki Beach, a lot of smart looking holiday houses beside the golf course, a 27 hole golf course with a club, a kids club, gardens, pools & fountains galore.. On arrival at about 8pm we were delighted by the opulent entrance & lobby area of the hotel - a great first impression, however our check in was a bit underwhelming, no welcome mint tea or even anyone at the desk waiting for us. Thankfully I had read on previous reviews that it is vital to book your table at one of the restaurants long in advance. Had I not, then we would have had to have had room service as the receptionist confirmed. Our rooms were very spacious and we were extremely pleased with them - again an 'excellent' vote.. The children had a much nicer balcony than ours overlooking the pool & gardens it was big, beautiful & light, ours had 'golf course view' although I couldn't see the golf course & it was rather dark with a view of bushes & the netting surrounding the fairway. There was a tantalising glimpse of the Atlas Mountains in the distance though.. The real thing that lets this hotel down is the the food. It is not great & we all ended up with dodgy tummies with my poor husband having to spend 24 hours in bed. In fact three of the four of us are still suffering even now, the day after our return home. The breakfast which is varied as you would expect in a huge five star hotel, is served in a bizarre aircraft hanger type conference room which is dark and grim. We sat outside on a patch of grass outside which was much better. The different restaurants are very new looking - really rather smart albeit in a 'themed' way. The food was just not great though & I fear that hygiene behind the scenes was not up to par. My son & I enjoyed three mornings golf where we hired clubs & a buggy. It was a well kept course, rather flat as you would expect on the outskirts of Marrakech but very attractive. There were a number of chic French golfing parties at the hotel enjoying a break in the sunshine. The food & service & general cleanliness - particularly in relation to the food, let things down. Some of the staff were lovely but it was patchy. The bedrooms were immaculately cleaned so it wasn't altogether bad. Also, there were only two very tiny bottles of water in the room which wasn't enough at all & no glasses or cups in the room. There were no tea or coffee making facilities. These little things are important to a guests comfort. So five star things are; the buildings, the gardens, the golf course, the pool (although freezing cold). The 1 or 2 star things are; the food, some of the service & the lack of drinking water in the rooms. Would we return? If the food & service and bizarre breakfast ambiance improved then yes! I would like to play golf in Marrakech again but might try the four seasons instead. I hope this review is helpful to you.
We chose this hotel for the Arabian and Moorish architecture and we were not disappointed. Beautiful buildings, lovely gardens and pool areas. Bedrooms were fine with picturesque views from the balconies towards the Atlas mountains. Bathrooms appeared a little tired looking. There were no tea and coffee making facilities in the bedrooms so be sure to pack your travel kettle. We stayed in October and found the hotel peaceful and uncrowded. The staff were brilliant, helpful and courteous. A special big thank you to Youssef in the French restaurant who was great fun and made our stay even more enjoyable
The hotel is very beautiful, however, needs some uplifting. Great swimming pool. They have great restaurants on site too. Huge and beautiful breakfast every morning. The staff who works there is other story: everyone is very slow and barely speaks any english, not very very friendly, even rude. Housekeeping is not doing their best too. Hotel is holding a lot of conferences, so always full of people in suites, etc. That is quite annoying when you are on your holidays.
The Moroccan style and design of this hotel is beautiful. The lobby and main bar in particular are rich in intricate ceramic tiles, woodwork and plaster carvings. There are marble floors and a stunning ceiling in the main bar. We stayed in the first two weeks of October 2017 and the hotel seemed only 20% occupied. This meant we had really great service in the bar and restaurants and we had our pick of the sun loungers. We opted for the all inclusive option, which gives you access to six out of eight restaurants but the all inclusive menu has less choice than the al-a-carte. However, as the al-a-carte and the bar prices were similar to eating in a good pub in the UK suburbs. Plus, you get 50% off the £50 green fee for 18 holes. Therefore, the savings are enormous. Well worth limiting your choice a little. At this time of year, apart from the buffet breakfast with cook to order station; there were four evening restaurants, Italian, Moroccan, Asian and French, all air conditioned, all with waiter service. There is also a wonderful shaded outdoor lunch grill restaurant by the pool. In addition, you can go to the Brazilian restaurant with an evening show; or eat / drink at the golf club during the day, at additional cost. After golf we just jumped on the free shuttle back to the wonderful pool side restaurant. The rooms are also in the Moroccan style, very spacious; and cleaned every day. The golf course has three nine hole layouts, all have plenty of water and present an interesting challenge. What might seem to be a simple hole often turns out to have cleverly guarded greens by the strategic placement of palm trees. Go a bit too left or right and you are blocked out or have a shot over the palms. The greens are excellent and the fairways are always well watered. The only negative was that there were too many bunkers that needed repair or re-filling with sand. If these were sorted out it would get an excellent from me but this downgrades the courses to a very good. We have had problems in the past getting served quickly, at other hotels, where all inclusive is mixed in with people putting it on their room and tipping as they go. The solution that always works for us is to also tip as you go. The staff then see you as an equal source of tips. We were tipping 1 Euro or 10 Dirham (80p) for each round of drinks per two persons; and 5 Euro or 50 Dirham (£4) per meal including the drinks. This was often very much appreciated by very attentive service and the occasional special touches including extra large measures and, as they know what you like, bringing up another round before you have re-ordered it. We had no evidence that we would not get good all inclusive service here as we met another couple who were not tipping and the staff were still serving them well. All in all, the four star plus all inclusive experience at this hotel was much better than the vast majority of those on offer in Spain or Portugal. It was as good as most on offer in Turkey. Thoroughly recommend it!
We stayed for five nights and had a wonderful stay. Our room was incredibly clean and always well tended to by housekeeping. The staff are incredibly attentive and are always around to support you with any troubles. The pool is large and spacious, and the poolside service was a real treat. The waiters were incredibly friendly and always went out of their way to ensure our needs were met. We thoroughly enjoyed our experience at the Spa, the staff were fantastic and provided an incredibly relaxing experience. The resort offers a wide choice of restaurants. Whilst the food is good to some extent, the quality varies, you could have a great meal one night and then a poor meal the next which is a real shame. The resort also offers a free shuttle service into the Medina and can also organise a hotel car to pick you from the Medina at a relatively low cost. We would highly recommend this service, as it provides safety and security. The drivers are incredibly friendly and are very punctual. Overall a lovely hotel. We would definitely stay again.
The Palmeraie Palace is a fantastic hotel, but some of its 5 star sheen is fading. The reception and communal areas are great, and the staff were all very helpful and friendly. My room was large, clean and well appointed, but I did notice that some fixtures and fittings are looking tired. Breakfast was brilliant, plenty of options, the pastries and cakes were delicious, the only negative was the machine coffee. Dinner options were good and the small bar was good for a drink and bar food. Pool areas are excellent, plenty of space, although I'm not sure it would be that comfortable in high season. The gym is large with a good selection of equipment.
If you want an authentic, super friendly and welcoming place in Marrakech, this is the place you want to be. Youssef and Sahar provide an unbelievable experience for everyone! The place offers a great opportunity for business events and simply a romantic dinner for two.
We stayed at the Palmeraie Palace for 4 nights and we had dinner twice at the french Brasserie restaurant of the hotel run by Manager Youssef. The food was great and the service was excellent. Youssef was very friendly and recommended the right dishes for a perfect evening. Would defintely recommend if visiting Marrakesh and/ or the Palmeraie Palace ! Thank you Youssef and team !
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Palmeraie within a short walk of Palmeraie Golf, Palmeraie Palace is within 2 miles (3 km) of Musée Aman pour la Civilsation de l'Eau au Maroc. This 314-room, 5-star hotel has a golf course, a full-service spa, and 4 restaurants. In central Marrakech, the hotel is also close to Marjane Hypermarket and Museum Palmeraie.
Free breakfast is included with your stay. This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.
The 314 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. LED TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include private yards, minibars, and safes.
Guests of Palmeraie Palace have access to a golf course, a full-service spa, and a nightclub. Airport transportation is made easy with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, an outdoor pool, and a fitness center.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1312 reviews