Palmeraie Palace5.0 out of 5.0
Recent guest reviews
Nice buildings and landscaping, all be it a bit confusing to get around. But food, facilities and service are dated: terrible WiFi, weak showers, no room service menu in the room, mediocre breakfast. Maybe it’s good for people playing golf.
The staff were exceptionally kind in looking after myself and my family. They could not do enough for us when trying to remedy the things we had some difficulties with. They really love children and were always welcoming from the moment we stepped into the hotel. We stayed two weeks in all on a full board basis. The hotel is a little tired but as it is 35 years old, that is to be expected in the Moroccan climate. The grounds are very beautiful, and it was such a pleasure to return there at the end of a day in the city of Marrakesh.
Very relaxing, great food, we did the all inclusive and the choice was good, wonderful spa treatments and great value, the staff are very friendly, helpful and could not do enough to help make our stay enjoyable. Good Kids activities.
We ended up booking Aqua Mirage and had to leave there on bad terms. They couldn’t accept the children that had turned 12 a few months prior to this booking. We met a guy at the reception and he was so helpful. There were 20 of us and we just loved this place. The breakfast Buffet could have used some more food and glasses. It seemed that everything went quick. But the servers were very friendly and they accommodated us for majority of us being vegetarians.
This hotel is in a lovely location around a well run, well cared for golf course. However, the main hotel is clearly neither well run nor cared for. It is clear that this hotel does need an ownership from people that care about guests and understand hospitality. They also need to appoint management that can organize the team to deliver - there are individually good staff but it is a poor team. Examples might be that no restaurant is capable of delivering a lunch service due to lack of staff and leadership - I tried to eat in the golf club but left as the two staff members could not cope with 60 lunchtime guests and went to La Brassarie which had 7 staff and 20 guests but still could not produce lunch in less than an hour - and when they did the order was wrong. The rooms need to be carefully chosen as there is little sound insulation. On the ground floor nearer to the reception you have high foot traffic down the corridor and you can hear everything. You can hear the next door room and the one above so ask for a room as far away from reception and on the top floor if you want to have a peaceful rest at night. By the way the customer care extends to pneumatic drills starting at 08:00 on New Year’s Day - just in case you wanted a lie in but I guess Management did not consider that when they authorized the works! Be careful to triple check with Conceirge as they fail to make bookings - our golf booking did not get done, the tennis court double booked and a restaurant booking forgotten. Leadership and training would solve this - instilling the idea that a customer matters in all staff. I am tempted not to mention the cockroach in our bathroom as readers my just think I am upset with everything and not being objective about the property. However, as a person deeply involved in the travel industry I think that TripAdvisor reviews are their to help future guests and to send a clear message to property owners and management. This is supposed to be a flagship property for a Hotel group. What it is is a hotel with great potential that could be world class if the owners and management care. For now they are happy to milk the business. There are other hotels in Marrakech that are able to deliver a top quality stay.
I was staying at the pavilion du golf for 4 days and needed some good food the man working youseff was the most hospitable and kind I’ve ever met he made me feel right at home and offered the best service I’ve received from his smile to remembering my name he not only provided great service, but also made me feel welcome, and provided great conversation. 5 stars all around and I recommend asking for him specifically to serve his English,French and Arabic are exceptional and he’s hands down the best in the business - Zak
Much of the critics focus on the fact that Palmeraie is no luxury palace and doesn’t deserve its 5 stars. Well, at less than $250/night for a basic room i say: good value for money. The infrastructure is getting old and the service is more 3,5 stars than 5. But i found everyone useful and friendly. The outside pool while not heated is very pleasant. The food is OK but not great. The SPA is a bit outdated but has a warm inside pool. Th golf is very pleasant. The kids club is basic but practical and took good care of our children. The shuttle to the medina is OK while not too often - taxi ride is 20 minutes and about 100 dirhams. If you have children, select a ground floor room on the south side of the compound. Overall the Palmeraie is a great option for families looking for a decent infrastructure that probably was indeed a palace 20years ago but which is now a 4 star hotel priced as such. Fair deal!
Although I have rated this hotel average, there are aspects of the Palmaraie Palace that far exceed this and deserve an 'excellent' vote namely the gardens which are beautiful and immaculately kept, the huge and impressive physical buildings themselves and the decent golf course. We came via the agency Voyage Prive for five nights this October with our teenage offspring aged 14 & 17. This is a vast hotel complex made up of the Palmaraie Palace hotel, a separate golf hotel, countless restaurants, an enormous spa & gym, a small parade of local souk-like shops, a strange Ibiza style daytime club/pool place called Nicki Beach, a lot of smart looking holiday houses beside the golf course, a 27 hole golf course with a club, a kids club, gardens, pools & fountains galore.. On arrival at about 8pm we were delighted by the opulent entrance & lobby area of the hotel - a great first impression, however our check in was a bit underwhelming, no welcome mint tea or even anyone at the desk waiting for us. Thankfully I had read on previous reviews that it is vital to book your table at one of the restaurants long in advance. Had I not, then we would have had to have had room service as the receptionist confirmed. Our rooms were very spacious and we were extremely pleased with them - again an 'excellent' vote.. The children had a much nicer balcony than ours overlooking the pool & gardens it was big, beautiful & light, ours had 'golf course view' although I couldn't see the golf course & it was rather dark with a view of bushes & the netting surrounding the fairway. There was a tantalising glimpse of the Atlas Mountains in the distance though.. The real thing that lets this hotel down is the the food. It is not great & we all ended up with dodgy tummies with my poor husband having to spend 24 hours in bed. In fact three of the four of us are still suffering even now, the day after our return home. The breakfast which is varied as you would expect in a huge five star hotel, is served in a bizarre aircraft hanger type conference room which is dark and grim. We sat outside on a patch of grass outside which was much better. The different restaurants are very new looking - really rather smart albeit in a 'themed' way. The food was just not great though & I fear that hygiene behind the scenes was not up to par. My son & I enjoyed three mornings golf where we hired clubs & a buggy. It was a well kept course, rather flat as you would expect on the outskirts of Marrakech but very attractive. There were a number of chic French golfing parties at the hotel enjoying a break in the sunshine. The food & service & general cleanliness - particularly in relation to the food, let things down. Some of the staff were lovely but it was patchy. The bedrooms were immaculately cleaned so it wasn't altogether bad. Also, there were only two very tiny bottles of water in the room which wasn't enough at all & no glasses or cups in the room. There were no tea or coffee making facilities. These little things are important to a guests comfort. So five star things are; the buildings, the gardens, the golf course, the pool (although freezing cold). The 1 or 2 star things are; the food, some of the service & the lack of drinking water in the rooms. Would we return? If the food & service and bizarre breakfast ambiance improved then yes! I would like to play golf in Marrakech again but might try the four seasons instead. I hope this review is helpful to you.
We chose this hotel for the Arabian and Moorish architecture and we were not disappointed. Beautiful buildings, lovely gardens and pool areas. Bedrooms were fine with picturesque views from the balconies towards the Atlas mountains. Bathrooms appeared a little tired looking. There were no tea and coffee making facilities in the bedrooms so be sure to pack your travel kettle. We stayed in October and found the hotel peaceful and uncrowded. The staff were brilliant, helpful and courteous. A special big thank you to Youssef in the French restaurant who was great fun and made our stay even more enjoyable
The hotel is very beautiful, however, needs some uplifting. Great swimming pool. They have great restaurants on site too. Huge and beautiful breakfast every morning. The staff who works there is other story: everyone is very slow and barely speaks any english, not very very friendly, even rude. Housekeeping is not doing their best too. Hotel is holding a lot of conferences, so always full of people in suites, etc. That is quite annoying when you are on your holidays.
- Free breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Located in Palmeraie, Palmeraie Palace is a short stroll from Palmeraie Golf and within a 10-minute drive of Marjane Hypermarket. This 314-room, 5-star hotel has a golf course, a full-service spa, and 4 restaurants. In central Marrakech, the hotel is also close to Musée Aman pour la Civilsation de l'Eau au Maroc and Museum Palmeraie.
Free breakfast is included with your stay. This hotel is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.
The 314 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. LED TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include private yards, minibars, and safes.
Guests of Palmeraie Palace have access to a golf course, a full-service spa, and a nightclub. Airport transportation is made easy with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, an outdoor pool, and a fitness center.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1323 reviews