Atlas Medina & Spa5.0 out of 5.0
Recent guest reviews
The hotel was situated near Marrakech train station within 15-min walking distance and was basically convenient for tourists who would like to travel by public transport, but for those who plan to visit Djemaa el-Fna (Marrakech Bazaar) at nighttime, it would be better to take a cab with friends together because the Bazaar was really far. Since it's been ranked as as 5 star hotel, all its hardware, including its facilities and guest rooms was really nice and impeccable. However the only thing which bothered me the most was the noise from its music bar and the attitude of its staff towards this problem, where I had complained with the concierge about the noise from the singer in the bar at midnight for totally 3 times and its staff also confirmed this problem after coming to my room but finally responded that there was nothing he could do because the hotel was full and no vacant room for a change. Actually I agreed not to change my room but what really upset me was their irresponsible reply and lukewarm attitude because the point to this problem does not lie in the room itself but in the noise from the bar, where the management team could have easily fixed it by stopping the loud music (and it was midnight after all!!) but they were unwilling to do so and even made excuses. Such unqualified service and disrespectful way when treating their guests should undoubtedly delist this hotel from a 5 star ranking.
Although the hotel itself is of higher standard- with a nice reception area, pool and rather new rooms and bathrooms- it is a poor choice when choosing a hotel to stay in for a visit to Marrakech. Firstly because of the poor service (long lines and confusion at the reception desk ), long waiting time for things to be fixed ( such as an extra towel, fixing an in-room safe...) and average quality of the breakfast and à la carte food in the restaurant. Secondly because of the lack of charm compared to hotels in the Medina housed in a traditional house. My general advice is that it is fine to stay here if you seek proximity to the Congress Center, but because of its lack of charm and bad service , I recommend finding something more authentic.
Great place. Good food. Clean. Good location close to the medina and the great marakesh market. The fantazia show is recommended but don't expect it to be Disney world. The mall next to it is still under construction (part of it)
A nice looking hotel with nice looking rooms. Like a lot of multi star hotels in Morocco, rooms do not have bottled water and the mini bar may or may not contain drinks. You can purchase water and snacks from a supermarket located in a shopping mall, about ten minutes walk away. A bit of a nuisance. You cannot get an iron or board but you can pay for an ironing service. Our breakfast was included as part of our tour. The food was plentiful but somewhat unappealing. There is a very nice pool area with bar from which light meals can be ordered. When choosing a hotel in Morocco, there are many things to check which you will find in most real four or five star hotels worldwide.
I stayed 2 nights as part of a group. The hotel is lovely, the rooms are big and comfortable, staff is pleasant and efficient. The restaurant buffet was very good and the staff couldn't be more accommodating. They cheerfully added one table after another after our party grew from 6 to 20 at poolside for dinner. Very nice stay and easy to recommend.
Modern and precious hotel with distinctive details of the place architecture. Precious, clean and well-kept rooms, with amenities, beautiful pool, excellent room service, parking available in front of the entrance. This hotel allows you to live in luxury Arabian at low prices. Absolutely recommended.
On arrival no water in room and there is no room service or machine or cafe to get beverages. You need to go to supermarket 10 min walk. No iron in room and it was a real effort to get one after continuous calls to reception. House keeping remove all towels but do not replace them at same time so you cannot wash or shower until the towel person delivers them.bedside lamp not working and standing lamp not working so lighting was very poor. Can only purchase beverage at bar but am unable to take to room as no trays just about smashed cups walking with drinks to room . Bar persons think It great joke and are very inexperienced. They spent more time pruning themselves and chatting up women at bar than serve. Meals are bland and lack seasoning and spices. Coffe at meal times served in urn and tastes like water.the waiting staff in restuarant very helpful and the only good thing. There is a pool. Balcony was dirty dusty.
Staying here with a group. Rooms are large but not very clean. The communal areas are also large and well appointed. However lifts are slow Best thing about breakfast was the omelette very well made and very tasty!! Pool looks great with plenty of people but getting a pool towel is complicated and the surrounding area is so noisy with a DJ and speakers at MAX volume it's easier to have a cool shower in your room to relax. Went to local supermarket for water and some liquid refreshments....was stopped by security at the front door to tell me it was forbidden to take into the hotel.Luckily we were leaving soon and managed to keep supplies packed up to take to our next destination.A very late night visit from a staff member who actually opened our door was very upsetting. Not sure if I would return to this hotel when there are plenty of other options in Marrakech.
We visited Atlas Medina Hotel with a group.Our bedroom was not ready when we arrived at 19.00!TV was out of order and the staff was rather bored to help us.Breakfast and meals were unacceptable as we found insects in bread!!!!4 star really??That is a joke!Do not try staying there!
We have stayed here for a couple of nights in march with a friend for her birthday. The appearance of the hotel is just stunning, including the interiors and the outside space. The breakfast selection was satisfying, however the cleanliness of the bedrooms could certainly improve. The staff members were helpful most of the time, but could be more approachable and kind. All in all we had a great time in the atlas media and the hotel was good value for the money we paid.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 1005 reviews