Atlas Medina & Spa5.0 out of 5.0
Recent guest reviews
A well located hotel, however even though the rooms were large, the general feel was it was in need of some refurbishment. Unpleasant staff at restaurant during dinner, made worst by an unruly group possibly from the Far East... depleted main course on the buffet was simply ignored. Reception and even the concierge were rude.... Not the most exciting place to recommend.
There are many hotels around, in the hotel area, very close to the airport, in the new modern city , rooms large ,bathroom needs renovation,the doors are very noisy,you hear the door sound of the side room.
I enjoy our stay in this hotel.The staff not very sympathetic at reception The breakfast was very good.We ask room service and was very efficient and the food and tea very good.The place is very nice near congress center and shopping area
Rooms are spacious and clean but outdated Location is a little outside all the action but convenient and outside all the dirt and noise of medina. Breakfast is poor quality Staff were kind but not very efficient Needs some updating and staff training.
Maximum 3 stars. Very dirty rooms. Dining and breakfast area was always cold. Rude staff. Bad quality of food and very expensive. 2 of 4 elevators were out order so we had to wait long time. The only good thing is location
The hotel is not a 5 star.... The hotel is old and degradation is all around. Employees simply don’t care about the clients and complaining is useless. Rooms without air conditioning, some lifts out of work, a rat inside the bathroom vent... etc. TOP OF THE CAKE!!! After denying to give the complaining book and already with the presence of the police they made themselves a book once the “real one” was locked and there was no key. The duty manager was rude all the time and made jokes in Arab whit the others employees. During New Year’s Eve, employees robbed items that are on the tables and the police and the hotel were unable to solve the problem.
The hotel is clean, with clean linen in the rooms and that is about it. We have just got back today having spent 7 nights there. A hotel with a 4* status can surely provide a kettle and daily bottles of mineral water in the room. However this is not the case. On the 1st day I requested for a kettle which I got without any tea bags, sugar or coffee sachets. I asked for mineral water and was told to order from room service nothing complimentary. We were sitting in the lounge and ordered for some English tea. They brought us hot water, milk and sugar, we had to pay extra for tea bags!!!!!! Honestly????? We were forced to pay for the New Years dinner. It was clearly stated that we had 3 vegetarians in our group hence they should cater towards them. It was only after I checked with them the day before did we manage to arrange the food and it was definitely not worth the amount they charged us. There is nothing new in the breakfast. It’s the same stations and chaffing dishes every day, and if you try and be creative with the buffet items, it’s just not acceptable to them. The cherry on top was that we were not allowed to bring in any food or water from outside. We had to hide our stuff in bags so the guards outside could not see the stuff. Hotels all over the world do not have any such rules, this definitely was a first for us. Please consider carefully before booking this hotel.
The room we got is clean and very comfortable. The hotel location is great. The bad part is the front desk service. The people are so rude. As soon as I finished asking question about getting a taxi to the airport, the person start talking with another person at the front desk in French and both of them looking me while they talked loudly, as if I just asked for a spaceship to the moon!! I sincerely hope that is not the standard practice on how their front desk act in front of the guests. Another incident with the front desk involved with money exchange. First they gave me the incorrect amount of Dirham, after I raised the question, they literally took the money from my hand and said that they don't have enough Dirham on hand for the exchange and asked me to do the exchange in a bank. This is the most bizarre hotel front desk service I ever experienced.
I stayed here for 3 nights. I arrived at night, and the look of the room at night is not very pretty. Mainly because of the dim lighting, the askew wall fixtures, and the worn down nature of the furniture and the bed linens, bed throw pillows etc. I was initially so dismayed that I even thought of checking out to a "nicer" place. However, I am glad that I stayed the night though because the room during the day and under natural light was a lot more pleasant - see the picture attached. The room is basic, but I suppose it is OK for Moroccan 5-star standard. It doesn't contain a kettle or coffee/tea, or an iron. Plus points is that the room is spacious, the balcony was also nice to sit in during the evening when it starts to get a bit cooler. Common grounds were also pleasant. The hotel is pretty empty after breakfast time, so it was quiet and nice to relax in the common grounds areas. Breakfast buffet was all right. Staff were courteous.
this is really different from other hotels that i stayed. no complimentary water, no iron, no water cooker. amenities are ok only. I guess maybe that the standard of the city? breakfast is ok, quite a few selection
- Steps from Palais des Congres
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Hivernage, Atlas Medina & Spa is adjacent to Palais des Congres and within a mile (2 km) of other popular sights like Menara Gardens. This 235-room, 5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool. Located centrally in Marrakech, it's also close to Jamaa el Fna and Koutoubia Minaret.
Enjoy the garden views at Jacaranda, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
The 235 rooms are air-conditioned and have safes and desks. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers.
Atlas Medina & Spa features a full-service spa, a nightclub, and an outdoor pool. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a spa tub.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 1026 reviews