Atlas Medina & Spa5.0 out of 5.0
Recent guest reviews
i was lucky to spend a very good 7 days last summer at this beautiful hotel whose i like the architecture,a mix between modern and old athentic moroccan design.the stuff was great,and very professional.the room was clean and big and well maintained.the place is very calm.i like the fact that hotel is located in downtown wich allowed you to visit the many places in city.im satisfied and i will comeback for sure next summer.
One of the most beautiful hotels I have visited in Marrakesh. the rooms are big, excellent service! Not to mention that the food is very tasty, and diversified... I stayed in a room that had the view on the swimming pool, and the frame was just excellent and silent! A special thanks to Misses Randa Ameziane who was checking on us all the time to make sure that our stay was going well. I would definitely go back there if I have a chance to visit Marrakesh once again!
We had a large comfortable room with ample hanging and shelf space.Good work space with adequate but not great lighting. For some reason there seemed to be an awful lot, at least 6 cushions of various sizes scattered about. Once these were all removed from chairs the bed etc and pilled up the room seemed much smaller. Bathroom had shower over bath, bath side was rather high, not easy for older visitors to get in and out, Had usual safe and minibar but no tea or coffee facilities. Breakfast was poor no decent cereals and not much warm food.
This is not a typical charming Moroccan riad. It is just off a main road of multi story modern hotels. Large lobby, large restaurants, fast elevator. Ideal for someone not wanting to stray far from western standards. We hoped to make use of the spa but were surprised to find that there is a cost for that. The bare bones weight room however did not have a charge. The breakfast was absolutely superb, meats, eggs to order, salads, really everything one could want. Moroccan tea served by lady in traditional dress, if you prefer less sugar, just ask. About a half hour walk from Jamaa el Fna, the famous square, 10 minute taxi ride for 20 or 30 Dirham. Our room was big and comfortable overlooking the pool with a beautiful bath and shower. We stayed twice and loved it. Really don't understand the negative reviews, the staff were pleasant and very willing to help. Do not advise staying on the top, 6th floor, it may not be the same in all rooms but there was a loud mechanical knocking above our room. Staff immediately put us in a different room on the 5th floor when we complained.
Service here is not good they are very rude. Even though they see you waiting they do not come over to help. Room is very basic with no amneties at all. They clean our room even tho we told them not to. They keep separating our bed even tho we put them together.
I gave this hotel 2 stars only because it had a decent bathroom. Because we are travelling with a tour company, we were given 2 rooms overlooking the back alley, garbage bins, and the persistent slamming of the gates by hotel staff parking attendance. Real nice way to thank Canadians because we were from north America we got the cold shoulder from everyone except the front desk. Staff in the hallways made no effort to say hello back. The Buffett restaurants were a joke, they only cater to locals, no sign of any international cuisine. The food was at a bare minimum and not ideal to North Americans. We were kind throughout Morocco, but like the continued treatment like in this hotel, I would say stay away from Morocco.
After a month of travelling around Morocco, we decided to stay at the Atlas for our last two nights as a bit of a treat. Our experience was defined by our glaringly different nights, but I'll explain both in the interest of honesty and transparency. Night one; we were given room 115 - I mention this specifically as this is the room directly above the concierge. The noise from the lobby plays through and you can hear it. We asked for a double bed but got two singles (but the housekeeper put a sheet on the two mattresses to bring them together after request). The bedside phone was broken. The floor lamp was broken. There was no remote for the TV. After 45 minutes of asking (and remember our phone was broken), someone managed to get us a remote. I didn't mean to find these faults, but after paying good money, one thing leads to another. We asked the next day if we could change the room; and boy did the staff pull through! They gave us one of the executive suites (out of pity or availability I'm not sure) but it was a lovely gesture and the room was amazing with all the facilities you would hope for. The hotel in general; lovely gardens and lobby. Great buffet breakfast. Good gym. Bit out of the way but all the taxi drivers know it. No irons (and only their laundry service which charges 4EU a shirt to be ironed) in Morocco apparently. Good bellhops. Average WIFI.
Atlas Medina, Marrakesh We spent 4 nights at this hotel and I have returned with mixed feelings. • What really disappointed me: • Unprofessional cleaning crew: One day when we returned, the balcony door had been left wide open - the room was freezing cold and I got worried about safety issues, since we were on the first floor with balconies being accessible from the outside. • Unprofessional restaurant: Dishes were not signed out as to what they contained. At dinner, I asked three times what a pasta dish contained and all three times was assured that it contained only tomatoes. When I started eating, however, I discovered it contained seafood. Now, I am a vegetarian and found that already very annoying - but what if I had been allergic? Other than that: • Location: Relatively good, about 5 mins. by taxi to Djemaa El-Fna square (30 -50 Drh., depending on the time - the later it gets, the more expensive it gets; make sure to bargain). About 500 m. away is the Menara mall, with a variety of cafes outside and a Carrefour inside (where you can buy liquor, until 8 pm). • Exchange: you can exchange money inside the hotel, at one of the best rates we found • Room: o Relatively spacious. o Small balcony. o No slippers, no complimentary water, no coffee/tea making facilities. o Two single beds - and though we pushed them together every night, the cleaning crew separated them again. o Bathroom: clean; bathrobe provided; also shampoo, shower gel and body lotion (no conditioner). o Wifi did not work in room most of the times. During the night, we were kept awake from music from the nightclub. • Food: o Dinner: nothing special, few vegetarian options, not very tasty. We ordered one bottle of beer (4.5 Euro) and it was a mini-size (size not mentioned on menu). If you can share, prefer the wine, a bottle (750 ml) costs about 20 Euro. o Very slow service. • Breakfast: o Tables were not cleared from previous guests. o Mostly European dishes. o Cheese platter not or very irregularly renewed. o Egg station extremely slow - plus, for some tables, waiters take orders and cut into the line. o Arabic bread station: opened occasionally; slow service again. Overall: Not a 5-star hotel, at least as long as it does not improve its service,
Me and my partner came to the lounge to celebrate new years eve. We ordered a bottle of wine and a sprite. When we initially came in the waiter presented us an evening meal menu even though we told him it was only drinks, he told us its the same thing. At the end when we asked for the check we ended up with a 400dhm bill. I spoke to the waiter but they had no interest nor did the manager really rude and a bunch of frauds! AVOID at all cost!
This hotel has an extremely rude front desk staff! The music from the bar, all the way across the hotel lobby, was so loud I could not sleep at all! It went on ALL night! I called the front desk several times and asked when the music would stop playing, I was told each time "30-45 minutes". The AC was broken and only blew hot air. I had to sleep with the balcony door open, which I was unhappy about. Overall this hotel is awful! Do not stay here if you actually want a comfortable, clean, quite place to stay. This hotel is a joke!
Located in Hivernage, Atlas Medina & Spa is adjacent to Palais des Congres and within a mile (2 km) of other popular sights like Menara Gardens. This 235-room, 5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool. Located centrally in Marrakech, it's also close to Jamaa el Fna and Souqs.
Enjoy the garden views at Jacaranda, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
The 235 rooms are air-conditioned and have safes and desks. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers.
Atlas Medina & Spa features a full-service spa, a nightclub, and an outdoor pool. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour fitness center, and a spa tub.
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 913 reviews