Pet Friendly Hotels in Maroma, Playa del Carmen

"Overall, our stay was mixed. The beach was not well maintained, which was disappointing. The buffet food was around 4/10, and the late-night snacks (11pm–2am) were very poor—after the first 20 minutes, there was no staff, just oily trays of fish and chicken left sitting out, along with leftover desserts from dinner. The à la carte restaurants were good, but reservations were very hard to get. Early time slots were already booked by guests who arrived before us, so we missed most of the nightly shows (9:30 pm). We also had an uncomfortable experience at one of the restaurants. My boyfriend and I had a reservation, and when we arrived, we were told that only outdoor tables were available and we’d have to wait for indoor seating. We agreed to wait, but after about 15 minutes, a staff member came and told me that what I was wearing didn’t meet the dress code for indoor seating and was “too much,” and that I either had to sit outside or change. What made this worse was that I had worn the exact same dress to the same restaurant two days earlier with no issue. The inconsistency and the way it was handled felt unfair and uncomfortable. Overall, the good restaurants didn’t make up for the poor food options, beach conditions, and frustrating reservation system."

"Great service from staff, best food of the many all inclusives we have visited. Large comfortable rooms with excellent cleaning service. Pools galore esp the lazy river. Beach however was a problem due to seaweed even although the hotel has trying their best to keep it clean."

"The resort was the best from start to finish and everyone is friendly and super nice all the staff for my romantic dinner set up are waiter Efrain was the best and was ready at every moment and the gift shop staff Sunday morning was great !!! Definitely booking for next year here"