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Quality Inn & Suites North

2.5 out of 5.0

Recent guest reviews

I have stayed at several Quality Inns over the years. I have to say, this one was a big disappointment. Let's start with the front desk staff. The woman who was there at check in was running down the hall to yell at folks getting into the hot tub that was out of service. I understand the need to keep the people out if a repair is needed but to have your front desk person doing that when they are supposed to be serving incoming customers is beyond me. They have security cameras in the pool area and the monitors are in the room behind the desk. So, any time she saw someone in the hot tub, she would go running. Now, when I made my reservation the Wednesday before our Saturday stay, I spoke to Kaitlyn. I specifically asked if the pool and hot tub were in working order and I was told they were. I asked also if any renovations were underway and she said no. Upon arrival I found that the hot tub did NOT work and that it had been closed for over a week. So, it seems they also lie to customers so that you don't go elsewhere. When I brought this up to the hot tub nazi front desk person and asked for a credit she said that I didn't come there only for the hot tub therefore I would not be entitled to a credit or a cancellation. Hmmm... actually, I did pick the hotel because of the hot tub. I would not have booked my stay had I known that it was not in service. My daughters did enjoy the pool although they said the water was cold. That aside, the hotel was generally unclean (carpet was filthy in the hallways and not much better in the room). I was told I had a non smoking room but it still smelled of smoke and there were cigarette burns on the carpet. Yet, there was a little sign on the door indicating it was non smoking. I expect they rent them out anyway if all the smoking rooms are filled and they have another smoker visiting. The room itself was so so. We did not have a suite. They were all booked. I did see one and they looked a bit more comfortable. The pillows were floppy and spent. The bed was firm. I am not a fan of full size beds. I prefer queen. I should have noticed that in the description. The beds are relatively small. Okay for two people but pass if you need to share a bed with a teen or family member. The sink is in the room so you wake everyone up if you need to brush your teeth in the morning to go have a bite to eat. Noise level outside was reasonable. You are near a busy area so you do hear people and traffic. The breakfast was okay. The only fruit available was apples. Yogurt, oats, make-your-own waffles and sausage and eggs were available to name a few things. The cups for coffee and juice were small. But, it will do in a pinch. To sum it up, I will not stay here again. I'd rather pay more to get something that is a bit cleaner and that hopefully has things in working order.

We stayed at this location for 5 nights. When we got to our rm, I tried to call the front desk for a passcode for wifi. The phone did not work. I tried calling main number with my cell and nobody answered. I walked to the frt desk and explained the situation. She was very friendly and wrote up the phone prob. I asked why nobody answered the main phone. She was outside and the cordless phone does not work. The printer in the bus office does not work and has been that way for awhile and needs replacing. The men's rm near front desk has sign that urinal is out of order and looks like the sign has been there a long time, at least the 5 days we were there. The toilet in our rm needs the handle held down to flush. There is a light sw by door as we enter our rm and does not have a use that we could find. AC stunk, and I looked at filter. It had dust very thick, I took the filters outside and cleaned them myself. Even with them cleaned, it is always musty smelling in rm. We found if leave bathrm fan on all day, like it was when we arrived on first day, it sucks out some musty odor. The phone was not repaired all week, as we were told it was major problem with phone company and many rm phones do not work. Several other people in our group said they had same problems with rooms. Saturday morning, as I was leaving early, I walked into the breakfast area before the official time to open, as lights were on and lady was putting out items, and she was very rude saying that I cannot be there until the official time. I asked if I could at least have a glass of orange juice, which was by the door and she told me to leave, again saying I don't belong there. At this point, I ignored here and got a glass of orange juice and left the "I don't like my job and I am going to take it out on you" person. WOW

I am in Mansfield on business, couldn't have found a better place to stay. The staff is outstanding. The front desk and house keeping really go the extra mile to make you feel at home. I am here for possibly 8 weeks, and we all know how tiresome motel living could get. Front desk has done everything in thier power to keep me from having to change rooms and feel at home. Housekeeping Honest and hard working. Do not ever have to worry about leaving things in my room. Hotel is an older building, but renovated and we'll maintained. Good carpet and furnishings, thick towels and good bed linens. Wi fi is good, huge pool and jacuzzi. There is laundry room, a gym and business office. Close to many restaurants, and shopping. Breakfast, is very good, many choices. Could not have found a better place. Thank you staff, for making my life easier! !!!!

We normally always stay at a Choice Privileges hotel. Booked a King room, room was very comfortable. Bed was extremely comfortable, boyfriend had neck surgery couple months ago and he was also very comfortable sleeping. Breakfast hours were different than used to but not a big deal. Breakfast room was the biggest we have ever seen, great choices and food was very good. All staff were very friendly and nice. If we ever travel to the area again, we will definitely stay again.

Passing through Ohio to my destination our traveling companions decided we needed a break. Not realizing an important event was taking place in the area we had a difficult time finding a place to lay our weary heads. Luckily we were able to book 2 rooms , thank you TripAdvisor. However our room was something to be desired....the carpet, linens & bedding were noticeably damp, even when the bill was slipped under the door that paper became limp and damp. The air ran all night and did not improve the air in the room. Pillows were awful, not only small ( half the size of a standard pillow) but again clammy. Taking a shower was a challenge there was no working light in the bathroom. As in pitch dark since it had no light source. However even in the dark it had a kick a@@ shower with excellent water pressure. The hotel really should be ashamed of not only the condition of the room but the fact that it was a busy weekend the price was substantially higher than it should have been. It is a smoking hotel and although we were in a non-smoking room the smell perminated through out, just walking down the hall made me want to change my clothing. On a different not the hotel staff was kind, helpful and very courteous, parking was close, however I cannot recommend staying here.

Comfortable, clean, friendly place in the middle of a town with a lot of woes. Good place to settle for a couple of nights. Housekeeping, front desk, maintenance and even other guest - all friendly. Nails in the parking lot from concrete form boards- maintenance all over it when brought to his attention. Becka at the front desk super nice.

Thought the price was a little high on this hotel for what it was and the location, but it wasn't a bad hotel. The room was really nice and had a small kitchen/bar area. Big pool and hot tub and even a sauna room. Breakfast was decent.

This is not a luxury hotel, it is a travelers spot. I have stayed in a variety of hotels covering a broad spectrum. I found the Quality Inn & Suites in Mansfield to be exactly what I would expect with a few extras. For the price this hotel was an added value and comparable to many of the chains I stay in. The water pressure was super, I realize this may not be a perk to some, however I have had my fill of limp water and so I appreciate this. My room was equipped with a clean and decent (comfort) bed, a mini fridge, microwave, and mini coffee maker, although I prefer to walk to the lobby or breakfast room for my morning cup. The breakfast had all the options. Friendly and helpful staff. I am not sure what other travelers have expected at this price point but for my trip, the Quality Inn & Suites fit the bill.

As the title says, this hotel does still have smoking rooms. Most people complain if a room smelled like smoke, but for smokers, it's a nice reprieve from having to go outside. This is a good location to get to Ohio State Reformatory and they even offer a special package if you want to go on a Ghost Hunt there. The desk clerks were very nice and helpful and the breakfast wasn't too bad either. We did get down to the dinning area right before it closed, so we did have to reheat the food, but nonetheless, it was still very nice to have it included in the price of the room.

We spent two nights here and thought it to be a place not to return to. The "business center" was broken, the carpeting is tired, the cleaning staff is pathetic, and the front desk average. Oh, and the breakfast buffet! When was the last time you actually had s.o.s.? Seriously, it was served here for breakfast! Not good.

500 N Trimble Rd Mansfield OH

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Kingwood Center, Quality Inn & Suites North is within 3 miles (5 km) of Oak Hill Cottage. This 114-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Also near this Mansfield hotel are Little Buckeye Children's Museum and Richland Carrousel Park.


Dining

Start your day off right with a free buffet breakfast.


Rooms

All 114 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and free bottled water are other standard amenities.


Property features

Guests staying at Quality Inn & Suites North enjoy an indoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. Helpful staff can provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a sauna, free WiFi in public areas, and a meeting room.

Room options

Standard Double Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Standard Double Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 122 reviews