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Recent guest reviews

You have so many hidden charges that surprises the customers when they check in. And the amount is not reasonable for the stay. The ladies on the front desk are not friendly. They don't even smile and explain the charges better. The carpets on the hallways are bulging and are coming off the floor. The carpets inside the room is so dirty and they don't even vacuum the carpet.

The service is superb and very nice pool specially the kids pool.The view is very nice relaxing .

Service is pretty bad we were requesting just for a spoon and fork but roomservice wont grant it unless you purchase something at restaurant or roomservice. I work also at hospitality industry this not how we treat guest atleast give a option not just say its not possible because we didn't buy food at your property. This is not acceptable wont recommend this to anyone. I stayed to alot of Hilton property and never experience this type of service.

Thank you for saving my Mom’s belongings and hopefully we can pick it up this week once we’re back in town.

Without a doubt it was the entire staff. Excellent!

Lobby, pool area, bkfst and dinner buffet were great! Room was worn out, old and soiled. Moldy showers and stained old bedsheets. Ants were present on the desk and in the bathroom.

We had a great view, hotel was old but clean and well maintained

Place is clean but still an old renovated place, rooms are usually smaller than I expected for the price. Please don’t be fooled by very expensive buffet that they have because there’s nothing special about it. The second day of our stay the place was packed and feels like eating in a mall’s food court.

Good location. Nice pool with Manila bay view. Service was excellent.

Great service, truly one of a kind luxury hotel. Food is not extraordinary but what you are paying for is the ambiance and experience. Water park is awesome for families with small kids.

Very nice and friendly staff. Awesome hotel and it’s very clean

It took us 5 hours after our check in time just to get a room, very poorly managed hotel. I asked for extra pillows, towels and blankets none of them was granted, told me they ran out. I was shocked I payed $200 a night just for this type of service.

The outdoor buffet was a hit for my guests on my bday party. The pool was refreshing. And the views of the bay was beautiful. The staff was very good. One server in parrticular at the Spiral buffet was excellent. Ask for her tables her name is Miles. She will take care of you.

Older hotel. 80’s vibes. Friendly, helpful staff. Beautiful hotel grounds.

It was great experienced for me again to come back.I was here 7 years ago there is no buffet yet on that time, i was thrilled of youf arrangement.Good job!

CCP Complex, Roxas Boulevard Pasay Manila

Hotel highlights

  • Walking distance to Manila Bay and Philippine International Convention Center
  • Free in-room wired Internet
  • Onsite dining
  • Golf course

Sofitel Philippine Plaza Manila places you next to Manila Bay and within a 5-minute walk of other popular sights like Philippine International Convention Center. This 5-star hotel has 609 guestrooms and offers a golf course, an outdoor pool, and a fitness center.


Dining

There are multiple options for onsite dining with 4 restaurants, including Spiral Manila, which specializes in international cuisine and serves breakfast, brunch, lunch, and dinner, and Sunset Bar with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 609 rooms are air-conditioned and have an array of amenities, including balconies, refrigerators, and minibars. LCD TVs come with cable channels, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free newspapers, and free bottled water.


Property features

Sofitel Philippine Plaza Manila features a golf course, an outdoor pool, and a children's pool. Parking is PHP 100 per day (PHP 400 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for PHP 1845 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.

Room options

Suite

1 King Bed | Sleeps 2

Family Suite, City View

1 King Bed | Sleeps 4

Luxury Room, View (City or Bay View, Club Access)

1 King Bed | Sleeps 2

Luxury Room, City View (City or Bay View)

1 King Bed | Sleeps 4

Guest reviews for Sofitel Philippine Plaza Manila

Everyone (32) Couples (5) Family (16) Other (3)
1
Business Business

You have so many hidden charges that surprises the customers when they check in. And the amount is not reasonable for the stay. The ladies on the front desk are not friendly. They don't even smile and explain the charges better. The carpets on the hallways are bulging and are coming off the floor. The carpets inside the room is so dirty and they don't even vacuum the carpet.

By , from tokyo on Jan 27, 2020

5
Family Family

The service is superb and very nice pool specially the kids pool.The view is very nice relaxing .

By on Jan 14, 2020

2
Friends

Service is pretty bad we were requesting just for a spoon and fork but roomservice wont grant it unless you purchase something at restaurant or roomservice. I work also at hospitality industry this not how we treat guest atleast give a option not just say its not possible because we didn't buy food at your property. This is not acceptable wont recommend this to anyone. I stayed to alot of Hilton property and never experience this type of service.

By on Jan 9, 2020

1
Everyone

By on Oct 26, 2019

5
Family Friends Family

Thank you for saving my Mom’s belongings and hopefully we can pick it up this week once we’re back in town.

By on Oct 25, 2019

5
Business Business

Without a doubt it was the entire staff. Excellent!

By on Sep 26, 2019

5
Everyone

By on Aug 15, 2019

1
Family with small children

Lobby, pool area, bkfst and dinner buffet were great! Room was worn out, old and soiled. Moldy showers and stained old bedsheets. Ants were present on the desk and in the bathroom.

By on Jun 29, 2019

Review comment responded on Jul 2, 2019

Bonjour Valued Guest, We are truly saddened by the unfortunate circumstance that had happened during your stay. Rest assured that this is not of our standard, and we already taking appropriate action to address the matter. I hope that this will not deter you from coming back to Sofitel Manila and we hope to be of service to you again in the near future. Sincerely, Dey Medina Quality Officer

5
Family

We had a great view, hotel was old but clean and well maintained

By on Jun 11, 2019

Review comment responded on Jun 13, 2019

Dear Valued Guest, Bonjour Mabuhay! Thank you for taking the time to answer this survey. We are delighted to receive such wonderful score from valued guest like you. We hope to hear more details about your recent stay. Please do not hesitate to reach out should you plan to go back here in the near future. Sincerely,

2
Family

Place is clean but still an old renovated place, rooms are usually smaller than I expected for the price. Please don’t be fooled by very expensive buffet that they have because there’s nothing special about it. The second day of our stay the place was packed and feels like eating in a mall’s food court.

By , from Roseville, CA on Jun 2, 2019

Review comment responded on Jun 6, 2019

Dear Joey, Bonjour Mabuhay! We truly appreciate you taking the time to share with us your detailed personal experience here in Sofitel Manila. We are unhappy to know that such inconveniences occurred during your stay here in Sofitel Manila. Rest assured that this is not what our brand is known for. This has already been discussed with the concern manager to avoid recurrence of the matter. Sincerely,

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