The Mitre Hotel3.0 out of 5.0
Recent guest reviews
My friend and I stayed at this hotel for one night on Saturday 24th June, as we were attending a production at the Royal Exchange. We had a twin room with shared bathroom - room 24. I woke in the night itching crazily and realised I was clearly being bitten. There wasn't much I could do but I slept above the covers and woke constantly. in the morning I was covered with bites across my face, neck, stomach, back, arms, legs, hands and feet. Big, red itchy welts. My eyelid had even been bitten and was swollen. I was very uncomfortable. We reported this to reception when checking out that morning and, to be fair, the receptionist was very concerned and apologetic and took my contact details. I haven't heard anything since, however, and a bit of a Google search shows that other guests have suffered similarly, referring to other room numbers and with complaints on trip advisor and social media going back to 2015, Therefore, despite my initial willingness to accept the concern and sympathy, I can see the hotel has a deep, widespread problem which it is unwilling to address. I have sent a formal complaint by email, with photographs of a number of my areas of bites, and have reported it the Environmental Services department of Manchester City Council, as I think the hotel needs to acknowledge this and deal with it decisively. I don't think it's fair that more people should be exposed to this. The hotel itself in a great location but doesnt really live up to its photos, with very basic and 'grim' feeling shared bathrooms and dirty carpets. It is cheap, yes, but that doesn't mean people should simply accept walking away covered in nasty bites.
My friend and I stayed here after a gig at the Etihad, paying £119 for the night, it was no more than hostel accommodation - we had a twin room at the top of the building. The bedding was clean and the towels, but that's where is ended - i didn't want to walk on the carpet without my shoes on as it felt greasy! The hallways/stairs/reception needed painting, new carpets, the lot, it was all very tired and very well worn, the carpet was thread bare. For that amount of money for the night it was a total rip off. The room was also a huge fire hazard, with one socket which fed all of the electrical things in the room, like TV, Kettle, one bedside light? no light above the mirror. The blind at the window was filthy, but a great view of Manchester Cathedral, if you stood on the table where the TV was, you could just about see out of the window as the little window was so high up! the only plus about this place was the location. It's a real shame this place is so neglected because the actual building is amazing! and looks great from the outside. It needs lots of TLC and completely refurbishing. It has to be the worst hotel I have ever stay in.
We booked this Hostel ( sorry, meant Hotel ) on Booking.com and the reviews and photos were very promising and the rooms looked excellent. It wasn,t until the day we went that I looked at the Trip Advisor reviews and was horrified. As we couldn,t cancel without paying full up and we were going to a concert that night we decided to give it the benefit of doubt. First impressions externally were favourable and the location was spot on. However, the worn out carpet up to the reception floor probably summed up the rest of it. We paid £130.00 for one night but £20.00 would have probably been about right. The blankets at least were clean and so were the towels but everything else was grubby. The carpet was every shade of muck with trodden in chewing gum stuck to it. The wardrobe was on the brink of collapsing on to the bed so we didn,t bother hanging anything up. The cupboard door under the sink fell off when I opened it and the toilet moved when you went near it. The wall light above the bed didn,t work. There were lumps of sealant hanging out of the side of the bath and the sink was in the bedroom and not the bathroom and the floor creaked everywhere you stood. As we were only there pretty much to crash out after the gig and we didn,t want the hassle of finding somewhere else we decided to stay but slept on top of the bed rather than in it. Its a shame that a hotel in this location is so run down and uncared for and after staying in hotels in different countries this is the first time that i,ve actually felt the need to write a review as I feel them quite subjective. On the whole it wasn,t a particularly nasty experience staying there, given that all we wanted was a bed for the night (albeit in one of the rooms shown on the site) but I feel the marketing of the place is very misleading and the room we stayed in was more suited to a hostel and not worth anything like what we paid nor was it anything like what the marketing of it suggested. We didn,t complain when we left because you can,t blame the receptionist for the failings of Management and owners. We wouldn,t stay there again and would only recommend it for the location and certainly not for anything else.
Firstly, I want to say how much of a shame it is when a beautiful building is not maintained or loved, the hotel could be a beautiful hotel but there is no effort or love put into this place at all. I booked this hotel very last minute, less than a week before our stay. The hotel was reduced from £129 to £35, quite a bargain, I read the reviews from the website I booked it on, saying the rooms were basic but clean and perfect for resting your head in the heart of the City after some drinks. To be honest I should of known, the age old phrase of 'if something's too good to be true, it probably is!' The description of the hotel is very well written and after staying there, very misleading! So the hotel itself, it's a city centre hotel, I presume independently owned, when you walk in the carpets are all very well worn and there's dying plants in the baskets at the front, OK, so these are minor things but at the overall first impression I was thinking this isn't going to be good. I was right, up the stairs to a vast open space which was reception, sofas oddly placed a large fish tank with fish food on the floor and bits of random furniture and coat hangers in a corner. Obtaining the keys to our room the lock was dodgy and there was a certain knack to opening it, we eventually got inside. The floor was filthy, the carpet edging around the skirting board was solid with thick muck/dust. There was thick black muck around the light switches. Flooring coming away in the bathroom, cobwebs on the walls and the ceiling paper coming away where there is clearly damp coming through, bedraggled carpet and in some areas peeling away. The bed covers seemed clean but the bed was flat and rock hard, you'd of been just as well kipping on the nearest park bench. So, we left, we checked out at 9.15 and didn't stay the night. Whilst I accept I've probably been taken for a mug here, it is disgusting that someone can run a hotel and have those standards. Initially wanting £129 to stay here and then slashing the prices, clearly sucks people in, well some of us. I wouldn't pay 1p to stay here. It's dirty, unkept, dingy and I could say unsafe with the floor coming away in our bathroom. The only positive was the lady on reception who was welcoming, friendly and very sorry that we were leaving. Please, when your read this travellers, you have been warned! Not the night in Manchester we had hoped for!
Ms Hayley Murray stayed for two nights at the hotel 7/8 June 2017. On the first night she found two bed bugs in her room and took them in a glass to show the reception staff. The staff were apologetic and moved her from room 17 to room 6. She discovered on the morning of 8 June that she was covered in bed bug bites on her arms, legs, thighs and face. The hotel has not responded to her complaint by email, even to acknowledge it, This an unacceptable situation and a formal complaint has duly been made today to the Environmental Services Department of Manchester City Council with a request that the matter be urgently investigated so that other hotel visitors do not suffer similarly, Malcolm Edis - 12th June 2017
So we paid £150 for a triple (defo not worth it) the location is brilliant that's the only thing going for it. Are room was very basic, when we got to our room the door was wide open. we had to go to reception and ask for another key as the one we had, was old and we couldn't lock our room, the reception staff didn't seem that bother. They was more interested having a chat wth each other. We found rubbish in the draws that hadn't been cleaned from previous people staying! The shower says we get a bath Mat?? (No mat) The pictures on this website of the rooms are nothing like what they actually are. This is the second time of staying here. The first time was ok we was in an apartment (as booked at the same time) this had a broken sofa which was dangerous had nails sticking out of it.
Mouldy walls, cobwebs and red mites in the bed; this just about sums up the nightmare that was staying at the Mitre Hotel in Manchester. In addition to the main room, the bath/shower was also deeply unpleasant with cold water, slimy bathtub and the shower head too low to stand under. Would not recommend.
I'd be happy to stay here again - very handy for transport and shops. Not the most modern place but clean and good value. The staff in both Hotel and the adjoining restaurant and bar were very friendly and helpful.
lovely cathedral location but really run down and neglected borderline dirty, proper skin crawler like the set of rising damp the movie I demanded a refund and went elsewhere. real shame and disappointment that the inside did not live up to pictures or expectations
Dirty, nothing really worked - including wifi, unhelpful, most strange hotel setup I have ever encountered, you have to walk through a pub, and the hotel is on the first floor above, no elevators so pack light. We checked out immediately, all around bad experience.
- Steps from Manchester Cathedral and Urbis
- Free WiFi in public areas
- Onsite dining
- 24-hour front desk
Located in Market Street, The Mitre Hotel is next to popular attractions like Manchester Cathedral and Urbis. This 32-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a 24-hour front desk. Centrally located in Manchester, the hotel is also a short walk from Manchester Arena and Arndale Centre.
This hotel is home to a restaurant and a bar/lounge. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
All 32 individually decorated rooms provide coffee makers. LCD TVs come with digital channels. Free toiletries are also available.
Guests of The Mitre Hotel enjoy free WiFi in public areas, a meeting room, and wedding services. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets.
Reviews from Trip Advisor
51% of guests recommend this hotelTotal of 881 reviews