Alexandra Hotel

I was a little nervous about staying at this hotel after reading some of the reviews, but went along with an open mind and looking forward to a week’s holiday. It seems that some of the negative reviews are quite accurate... The hotel is located on a corner, and the main entrance is located on a small side street. On arrival, it didn’t look that appealing. The street was narrow and the surrounding buildings seemed run down and dilapidated, and right opposite the hotel is a building site (where apparently another hotel is being built). Check-in at the hotel was a lengthy and chaotic process. We were a group of six, and there were two staff on Reception who were dealing with us and they appeared to be very stressed and struggling to manage with the six of us. The room I was given was on the first floor. Upon entering the room, I was quite surprised as to how small it was and it was also quite dark. I pulled back the curtains further to let in more light, but it didn’t seem to help! I was also surprised that there was just a window, not a balcony. The hotel website states that all rooms have a balcony, so this is clearly not right! The outlook was just of a small inner courtyard area. Then when I looked at the bed, I noticed the pillows were covered in yellow stains. I then pulled the sheets back further to discover the mattress was blood stained! At first, Reception said I wouldn’t be able to move rooms that evening and there was nothing they could do, other than send somebody in to change the pillows and sheets. After a relative complained, I was eventually moved and was moved to a larger room on the 6th floor. The room was better and had a decent balcony with a partial sea view, but the main view was of the street below and the building site opposite, and of partially demolished buildings. In general, the room was alright and seemed to be fairly clean, but the quality of the bed linen and pillow cases was very poor. The doors to the rooms are quite thin, so lots of noise could be heard from the corridors. The builders across the road also started work very early, so it certainly wasn’t quiet and peaceful and I was awake earlier than I would have liked! The bathroom (shower room) wasn’t very nice and cleanliness left a lot to be desired. The toilet was dirty – marks and stains on the outside of the bowl, and also the toilet seat was loose and kept sliding about. There were a few hairs on the wall tiles and the extractor fan was thick with dust. Also, the mirror above the sink was rusting around the edges. There was a lack of shelving and space to put things, so I ended up keeping most toiletries in the bedroom. The heat of the shower was unpredictable – sometimes it was just fine, sometimes it would take a VERY long time to warm up, and on a couple of occasions it didn’t get warm at all! Although the main issue when showering was the flood which followed. It was more of a wet room set up, with just a glass panel, rather than a shower cubicle, and there appeared to be no sealant between the bottom of the glass panel and the floor, and therefore more water would go under the glass panel and flood all around the toilet and sink, rather than actually going down the drain. The dining room/restaurant was very noisy at breakfast. There was a choice of continental or cooked, but I didn’t really enjoy any of it! The fruit juices were more like flavoured water. There were no teapots, the milk for tea or coffee from the machine was actually cream, and tea spoons were hard to get hold of – there was usually just a handful in a glass on the top of one of the food counters. Some of the cups and saucers didn’t appear to be that clean and several plates were chipped. Also, on a couple of mornings a large amount of tables had been set up and reserved ready for people playing bingo later on in the morning. These tables were neatly set, with cups and saucers already laid out (and they had teapots!) so it felt like the bingo players were a priority over paying guests! One morning, there were not enough seats for the six of us to sit together, other than the ones which were reserved, so at first we were told we could sit at one of the reserved tables. We were then told by another staff member that we couldn’t sit there and were asked to move. Not a great experience! Dinner wasn’t any better. The food wasn’t that enjoyable, and a lot of the food which wasn’t eaten was brought out again each night. Condiments, salt and pepper etc were hard to find. The main issue for us at dinner was that we had paid for half-board, but every single evening throughout our stay, our room numbers were never on the list! So before we could sit down, this had to be sorted out with Reception – every evening. What a hassle that was. There are few positives to this hotel, but I think Tony the barman needs to be mentioned – a nice guy and he made excellent cocktails! The indoor pool and Jacuzzi area, and the rooftop pool and bar were nice. So, would I stay here again? Absolutely not.

our stay was disappointing ,don't book a economy room as the interconnecting doors allow you to hear every thing TV ,talking and snoring from the next room. They don't have net curtains so you pep between the curtains at the hotel rooms opposite. the bathrooms are very basic no shelves to put your things and the mirrows are rusty . the dining room is very chaotic we had half board and every night we had to convince the staff we had paid, in fact one night the chief came with me to reception to prove we were entitled to our meal. I could go on but we wont be returning I'm afraid if you like to sleep at night don't go there they party till 04.00 in the morning and one morning someone played happy birthday on a trumpet !! not good. the staff are fine and tony the bar man is great and does wonderful cocktails as is the security man ( Mr fix it) we called him he should run the place !!!.

Nice hotel. Reception staff very helpfull & an excellent source of information. We would especially like to thank Romina (reception) for all her help. We stayed for 2 weeks in March/April. During our first week the food at breakfast was mainly cold buffet style. There was hot food available, however this cost extra. However, during our second week,there was an influx of delagates/ sports teams arriving & the hot food was avaiable at no extra cost. The hotel was loud late night/early morning but this was mainly due to drunken teenagers shouting/ singing/ crying whilst stood in the corridoors. Security staff did deal with the incidents, although it did take a while for them to respond. The hotel was clean throughout & room service was very good with towels/ sheets changed daily. The bathroom did tend to flood when the shower was used as there is a lack of a suitable screen to prevent water going everywhere. I would recommend this hotel at the price we paid in March, however,when we looked at returning in May the price of the room per night had tripled & I would not pay the inflated price for this hotel.

We spent one night in the Alexandra hotel in May 2017. We were three sharing a double bedroom (two rooms with two separate beds in each). Let s say that the looby is not the proper reflect of the rest of the hotel. The lobby is brand new and nicely decorated while the rooms seem not to have been refreshed for a long time... Our room was at the 6th floor and the noise from the central air conditioning was quite disturbing. We also deplored the closing hour of the swimming pool (7 pm) as we could only enjoy it 30 mn the next morning before leaving. The fact that the wifi in the bedroom is charged is also a pity to see in 2017.

This hotel hosts mostly tour groups, thus, it is inexpensive but, at the same time lacking in many regards. The staff was a bit less than friendly. The room was OK, but noisy, as the door was a cheap wooden door, which allowed us to hear any and all hallway noises. The air conditioning was turned off, requiring us to leave the balcony door open, which meant that the street noise (mostly late night party goers, could be heard all night long. The bathroom was in need of renovation and did not have a standard European socket, only the UK socket, thus requiring an adapter. The room had a safe, but it cost 2 euros per day and, although there was free Wifi in the lobby, one had to pay extra for Wifi access in the rooms. Housekeeping also did a bad job: the bed was poorly made, the cleaning was only partial. The saving grace of this hotel was the dining area. The food (buffet) was always good as was the variety. The only minus point there, though, was that one always had to ask for items like oil, salt and pepper, etc., as such items were often hard to find and the dining area staff often made one feel like they were going out of their way to respond to a request for such items. No. It was tolerable for a few days, but we won't go back to this hotel.

A fantastic Hotel with great facilities and amazing staff. I would highly recommend this hotel and the location is great and accessible to all parts of Malta. I enjoyed it so much I am booking again this year :) Big thanks to Tony the bartender and Romina the receptionist who always added a personal touch!!

Staff on floors Starting to shout at 7 in the morning, paperthin doors with unreliable locks. Rundown furniture, outused beds, yellow, rusty toalets. Don't let the relatively OK hall to mislead you, the rooms are awful. Breakfast is artificial junk, not juice but flavoured water etc. Same junk every morning. The superfast internet they sell is a rip off, you cannot load a page in half an hour. Only go there if you have no alternative place even for a low budget vacation. Floor was not cleaned once during the three days, long hair and pubic fur all around. The sheet was clean and at least I did not see cockroaches. Malta is a lovely place though. I will go back, avoiding this place to ruin my experience. The positive reviews are fake.

Once again a wonderful week in a lovely hotel. Very clean and always a lovely smell of clean laundry. Very friendly and helpful staff. Breakfast was predictable but nice. Our only gripe was the crane across the road but not the hotels fault.

I will start with positive aspects - the hotel staff is really great, helpful and with positive attitude. And... That's it if comes for listing the pluses. Me and my girlfriend wanted to have few days of relax, but unfortunately our room did not granted that. The bathroom was rather dirty, water in the sink did not flow propperly. We also could not get a good night sleep, as next to the hotel there is a late open pub with youth screaming till late hours. We asked the hotel staff for earplugs, they said they would deliver them to the room but no such thing happened. We had to buy earplugs ourselves. In price of the room you get bed and 15 inch TV, that's it - fridge is off (they turn it on after additional payment), the same with safe (i thought it is a standard, that hotel room goes with a safe in price but i guess i was wrong). And last and definitly not the least - wi fi - simply DOES NOT work, the speed is straigh from the 90s, where 56kbps modems were top sellers, we asked the hotel staff if the paid wi fi in rooms are faster than the one in lobby but they said it is not so we didn't buy it. So if you need some work to be done during your stay at the hotel - don't count on it, I had to go to some cafe in order to finish my duties at work. That's it, hope this review will be helpful for to you guys:)