Alexandra Hotel3.0 out of 5.0
Recent guest reviews
STAFF Staff are not friendly. - You need to give them your room key each time you exit the property, which is not a problem. We did this on the first day a few times and each time we went to collect the key the staff reacted as if we were a problem for them. If they don't want to deal with people often, then they shouldn't request keys upon exit of the hotel. - On check-out the receptionist didn't even thank us. - When you try to go and ask them a question they ignore you until they want to speak... not like other hotels where they are clearly busy and say "just a minute" or something like that... they literally ignore you until they are finished with their conversations that are totally unrelated to work. POOL The pool area is a little strange. The water seems quite dirty and most of the sun beds are in the shade by the pool so it is hard to get a spot in the sun. There is music playing from speakers at the pool which is great, but there were a lot of rude guests with their own mini speakers so the place was so noisy. It's probably not something that the hotel can rectify but it should be noted. It happened each day of our stay, with different individuals each time. ROOM The room is spacious which is great, and there was a balcony. But, the fixtures and fittings were not good. There was one handle missing from one side of the bathroom door, and when you shower, the water would go straight out the side and soak the bathroom floor. LOCATION Location is good for those who want to be in Paceville. It's near main streets, restaurants, bars and the shopping mall. Also close to Georges Bay which is nice. Hugos in Saint Georges Bay has amazing food!!
The hotel has a very impressive lobby, air-conditioned, spacious. Great location, it is only a 10-minute walk from Spinola Bay, with many bars, cafes, restaurants and shops nearby. Staff is very friendly, helpfull and speak very good english among other languages. The hotel has a free Wifi zone in the lobby and on the rooftop (pool area) but it is very slow, since everyone is connected. In the rooms you will need to pay for Wifi if you want an access. Pool area is very popular among the guest and can get very crowded. It has a nice view of the sea.There is a rooftop bar also, cheap drinks. Also what I did not know is that if you want to use electricity at the hotel you must purchase a power adapter. You can do that in the hotel or in a nearby shop (it was 10 eur). I do not have any remarks regarding this hotel, since it is the place that I spend the least amount of time in it.
Just returned from this hotel not told about building work directly facing hotel, 10 meters away from balcony, work going on from 7.00am to 1am with noisy machinery and only stopped at 1.00am after someone complained to police Only one DISH! Of salt, pepper, tom sauce etc on a table in the middle of the restaurant for all to use No extras(if u can call asking for a fried egg an extra), in our room no wifi without charges, fridge not working, no kettle in room (requested from reception none available till 3 days later when received one that didn't work) On edge all time when round roof top pool because the Crane was right over our heads with 3 concrete slabs counter balancing it We should have been informed beforehand re this building work taking place Receptionists friendly and helped as much as possible
We stayed at the Alexandra Hotel during our recent 4-night trip to Malta. The hotel itself was impressive upon arrival; the lobby is well air-conditioned, spacious and the front of house spoke excellent English. Located on Schreiber Street, it is only a 10-minute walk from the main Spinola Bay in St. Julian’s, with many bars, cafés & restaurants and shops nearby, as well as bus routes. We had paid for the room in full beforehand (flights & accommodation combo deal via Expedia), however we had to pay a city tax of €2 per person, plus a €10 deposit for the keycard, the latter of which would be returned on check-out. As we’d arrived early in the morning, our room was not yet ready (check-in is officially 2pm, we arrived at 11.30am) but we were able to leave our luggage in a holding room. Eventually we were able to access our room, a Standard Double Room (2 single beds) on the 6th floor. It featured a small balcony with 2 outdoor chairs & mini table, a shower & WC bathroom with minimal toiletries, a desk & 2 chairs, 2 wardrobes (with only 7 hangers and only high shelf space), a fridge and two mirrors, alongside a bedside locker. There is pool access to both their indoor pool with massage and sauna rooms, and their rooftop pool from 10am-7pm, and breakfast is served daily from 7.30-10.30am. Below you’ll read the pros & cons I found of the hotel – overall our stay at Alexandra Hotel was fine though next time, I will book elsewhere. The Pros: The room was clean upon arrival, and kept so by the cleaners throughout our stay, who also replaced towels daily. The room’s air conditioning worked very well, and we had zero issues with bugs. The beds were comfortable and our floor was one below the rooftop pool, and we had easy access via the staircase next to our room. The location of the hotel is a short walk from the centre of St. Julian's, which is great as it made getting around very easy. Supreme Travel have an in-house representative for sightseeing tours & cruises, making plans much easier for us, and we did avail of the Gozo & Comino Blue Lagoon Sunset Cruise and the Grand Harbour Cruise tours. We did avail of the rooftop pool a few of the days, which has a nice view of the sea. The pool area is large enough, though very popular with guests and can get very crowded – we found the evenings from 5pm to be less busy and more enjoyable. There's a rooftop bar too, with cheap cocktails. Though the hotel is located in Paceville, known for being a party & bar area, we never had issues with noise, and slept soundly each night. The staff was friendly and as helpful as possible. The Cons: The balcony had awkward access as the door opened very closely to the bed and it also had direct view to the two neighbouring rooms/balconies (we kept our curtains closed for the majority of our stay). Of the three lights in the main bedroom, only two worked. As the wardrobe only had 7 hangers and only high shelf space, it was a bit awkward for my friend and I to store our clothes, the shelves weren’t even at eye level. Use of the fridge is an extra €3.50 per day, which is a lot considering most hotels always include this (it would have cost us €14 just to use the fridge!). The shower head didn’t have great water flow, it took about 3-5 minutes to heat up, and the water drain was directly in the middle where one would usually stand when showering – not very ideal as the floor is tiled and could possibly cut you. We did opt for the Continental Breakfast in our booking, and availed of this 3/4 mornings. However, this breakfast is nothing special; it was a standard hotel breakfast with few hot options available. There is free WiFi but it’s not great, and also paid internet access within the hotel: €3 for 90 minutes, €6 for 24 hours, €15 for 2000 minutes (1.3 days) or €30 for 6000 minutes (4.1 days). Furthermore it costs €2 per sheet to print any documents – I advise downloading the airline’s app for mobile boarding passes.
Me and my husband Stayed for 4 nights at the hotel. We did check in at sunday night, we got a room with no balcony, although I read all the rooms have balcony. The toilets didn't work. So they had a room in the 5th floor with balcony and we moved there. The hotel have free Wifi zone in the lobby. In the rooms you need to pay for wifi. You also need to pay for towels for the pool, which I've never heard of Such thing. You also need to pay to use the safe in the room, and the safe is in a small closet and it's don't chain to anything. In the shower they don't have any normal soap. They have only hard soap and old liquid soap in the shower. If you want to use electricity at the hotel you must purchase a power adapter from the hotel, when we received an adapter from them and paid three Euros we were sure it was a deposit for the adapter. But when we left the hotel they told us that our coordinators, who had bought them from them. Not something we were told at the first moment. If you pot Do not disturb sing on the door the house keeping pot a bag with clean towels on the door. The hotel is close to a lot of pubs clubs and restaurants. The pool is nice, not that big but nice, and the pool bar is also ok. I don't know how is the other hotel on the island, I've shared my experience.
I was really disappointed with this hotel. The owner freely smokes in the smoke free zone of the bar whilst Guests are not permitted. The office manager was rude & aarogant at times. Construction was going on right outside my window which was noisy as well as the shots bar located on street level below my room which was noisy till all hours of the morning. I had room 423. Breakfast was included however we ate out much of the time as it was the same each morning. Scrambled eggs which were always knee deep in excess liquid, bacon, boiled eggs & swapped baked beans or roasted tomatoes. Always ran out of cutlery which was mis matched, many plates were dirty. Cups also ran out every day.Didn't eat dinner in but it was the same buffet every night. The shower, well you had to run around to catch the drops as the water pressure was so poor & the floor always flooded as the drain would not draw the water. The internet is only available in the lobby & it's poor to say the least & the lobby was always full with guests scrambling to pick up a signal when others dropped out. The halls & elevators are stifling hot with no cooling. They even turned cooling off in lobby some days. It was 3 Euro a day extra for the room safe & 3.5 Euro a day extra for the room bar fridge. Beds were hard & I'm glad I took my pillow as they provided rocks that were a mile high. The only good things here were Manny, the duty manager who was hard working & always said hello with a big smile. The other was Tony in the bar who works hard & long hours but always has a great story, makes a good drink & keeps the bar spotless.We stayed 16 days here as it was prepaid otherwise like other guests we would have left. If your budget is lower I'm sure you can find better than this for less. The actual location was goodfor us so I would stay in this area just not here ever again
This was a reasonably priced hotel in the summer season, facilities are fairly basic but clean and tidy, staff were friendly enough, no free wifi in the rooms which was disappointing and breakfast offering was pretty poor quality and choice. Lots of noise from construction just across the road
Indimenticable experience. We have organised my son's first holy comunion at their hotel's restaurant. Been given us and all our guests free whole day parking at Porto Tomaso parking. Table setting was great and they even prepared a cake table. Hotel has numerous wonderfull places to take photos with guests. Reception staff are the best and also restaurant staff are very helpful and professional service given. Food? Very delicious, lots to choose from cold and hot food. Complaint? Our stomachs are not big enough to continue eating :) Well done and thanks to all especially to Alexandra herself who made booking the event so simple and gave us all required information and restaurant tour on our booking. Surely recommendable.
The Alexandra is my first choice, mid-price, hotel in St Julians. I don't have massive budget and find the Alexandra to be great value for money - which is why I've stayed there several times. In my opinion the rooms are perfectly acceptable and the new menu at breakfast is as good as many of the more expensive nearby hotels. This is a busy hotel, in a quiet street, not far from the action in Paceville so there's not much point in going to bed at 10pm and expecting 8 hours of silence. Front desk staff are very considerate and do everything they can to keep everyone happy. The Alexandra is fine for me.
I was a little nervous about staying at this hotel after reading some of the reviews, but went along with an open mind and looking forward to a week’s holiday. It seems that some of the negative reviews are quite accurate... The hotel is located on a corner, and the main entrance is located on a small side street. On arrival, it didn’t look that appealing. The street was narrow and the surrounding buildings seemed run down and dilapidated, and right opposite the hotel is a building site (where apparently another hotel is being built). Check-in at the hotel was a lengthy and chaotic process. We were a group of six, and there were two staff on Reception who were dealing with us and they appeared to be very stressed and struggling to manage with the six of us. The room I was given was on the first floor. Upon entering the room, I was quite surprised as to how small it was and it was also quite dark. I pulled back the curtains further to let in more light, but it didn’t seem to help! I was also surprised that there was just a window, not a balcony. The hotel website states that all rooms have a balcony, so this is clearly not right! The outlook was just of a small inner courtyard area. Then when I looked at the bed, I noticed the pillows were covered in yellow stains. I then pulled the sheets back further to discover the mattress was blood stained! At first, Reception said I wouldn’t be able to move rooms that evening and there was nothing they could do, other than send somebody in to change the pillows and sheets. After a relative complained, I was eventually moved and was moved to a larger room on the 6th floor. The room was better and had a decent balcony with a partial sea view, but the main view was of the street below and the building site opposite, and of partially demolished buildings. In general, the room was alright and seemed to be fairly clean, but the quality of the bed linen and pillow cases was very poor. The doors to the rooms are quite thin, so lots of noise could be heard from the corridors. The builders across the road also started work very early, so it certainly wasn’t quiet and peaceful and I was awake earlier than I would have liked! The bathroom (shower room) wasn’t very nice and cleanliness left a lot to be desired. The toilet was dirty – marks and stains on the outside of the bowl, and also the toilet seat was loose and kept sliding about. There were a few hairs on the wall tiles and the extractor fan was thick with dust. Also, the mirror above the sink was rusting around the edges. There was a lack of shelving and space to put things, so I ended up keeping most toiletries in the bedroom. The heat of the shower was unpredictable – sometimes it was just fine, sometimes it would take a VERY long time to warm up, and on a couple of occasions it didn’t get warm at all! Although the main issue when showering was the flood which followed. It was more of a wet room set up, with just a glass panel, rather than a shower cubicle, and there appeared to be no sealant between the bottom of the glass panel and the floor, and therefore more water would go under the glass panel and flood all around the toilet and sink, rather than actually going down the drain. The dining room/restaurant was very noisy at breakfast. There was a choice of continental or cooked, but I didn’t really enjoy any of it! The fruit juices were more like flavoured water. There were no teapots, the milk for tea or coffee from the machine was actually cream, and tea spoons were hard to get hold of – there was usually just a handful in a glass on the top of one of the food counters. Some of the cups and saucers didn’t appear to be that clean and several plates were chipped. Also, on a couple of mornings a large amount of tables had been set up and reserved ready for people playing bingo later on in the morning. These tables were neatly set, with cups and saucers already laid out (and they had teapots!) so it felt like the bingo players were a priority over paying guests! One morning, there were not enough seats for the six of us to sit together, other than the ones which were reserved, so at first we were told we could sit at one of the reserved tables. We were then told by another staff member that we couldn’t sit there and were asked to move. Not a great experience! Dinner wasn’t any better. The food wasn’t that enjoyable, and a lot of the food which wasn’t eaten was brought out again each night. Condiments, salt and pepper etc were hard to find. The main issue for us at dinner was that we had paid for half-board, but every single evening throughout our stay, our room numbers were never on the list! So before we could sit down, this had to be sorted out with Reception – every evening. What a hassle that was. There are few positives to this hotel, but I think Tony the barman needs to be mentioned – a nice guy and he made excellent cocktails! The indoor pool and Jacuzzi area, and the rooftop pool and bar were nice. So, would I stay here again? Absolutely not.
- Onsite dining
- Outdoor pool
- Rooftop terrace
- WiFi in rooms and public areas (fees apply)
Alexandra Hotel places you within a 5-minute walk of Palazzo Spinola and Portomaso Marina. This 145-room, 3-star hotel has a restaurant, an outdoor pool, and a rooftop terrace. Located in central St. Julian's, the hotel is also near Fort St. Elmo and Mediterranean Conference Centre.
Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
All of Alexandra Hotel's 145 air-conditioned rooms provide balconies, minibars, and safes. Guests can expect to find WiFi and satellite TV. Desks and free toiletries are other standard amenities.
Alexandra Hotel offers an outdoor pool, a rooftop terrace, and WiFi in public areas. If you drive, self parking is EUR 5 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 23.50 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include an arcade/game room, laundry facilities, and barbecue grills.
Reviews from Trip Advisor
41% of guests recommend this hotelTotal of 957 reviews